Qureos Mentor

LIPTON Teas and Infusions

<div>
 Job description:
 
 Your Key Responsibilities:
 
 
 &nbsp;
 
 
 
 SHEQ
 
 
 
 &bull; Implement and adhere to all Lipton health, safety, food safety and environmental procedures to ensure a secure working environment for the entire team, while comprehending individual legal obligations.
 
 
 &bull; Demonstrate a comprehensive understanding of material handling ergonomics.
 
 
 &bull; Contribute to reducing environmental impacts and costs associated with utilities, chemicals, and operational wastes by optimizing eco-efficient operations.
 
 
 &bull; Foster a safe working environment including food safety and actively participate in the factory's hazard reporting process.
 
 
 &bull; Monitor product quality against established standards, promptly report any product or packaging faults, detect process abnormalities, and take emergency measures to prevent them. Proficient in conducting basic quality checks.
 
 
 &bull; Maintain hygienic operations throughout production.
 
 
 &bull; Lead the emergency response team, investigate, and report any accidents or incidents and implement preventive measures.
 
 
 
 Operations
 
 
 
 &bull; Ensures every shift Manpower utilization is well balanced according to skills and flexibility.
 
 
 &bull; Conducts effective Handover 1 to incoming Operators by ensuring prioritised issues and concerns about Safety, Quality and Operations are well cascaded on time.
 
 
 &bull; Conducts effective Handover 2 to incoming Coordinator
 
 
 &bull; Conducts Lines Process Confirmation in accordance to set criteria for Safety, Quality and Operations.
 
 
 &bull; Ensures Factory Management Operating System (FMOS) is updated on time and is accurate and shift report is generated and sent to the relevant departments.
 
 
 &bull; Ensures Real Time Performance Monitor (RTPM) data are accurate and losses are allocated to the correct buckets.
 
 
 &bull; Performs SAP Transactions relevant to Manufacturing full Operations from Blending to Finished Goods processing.
 
 
 &bull; Ensures all Monitoring Files about Line Operations and Rework Management are updated on time.
 
 
 &bull; Ensures Materials to be used are available and precise in terms of item codes and consumption, any deviations should be escalated 48h in advance.
 
 
 &bull; Implements and monitors Training Program for Operators &amp; 3PL contractors.
 
 
 &bull; Leads Manufacturing Lines Standard Housekeeping, 5S implementation and Good Manufacturing Practices.
 
 
 &bull; Monitors Line performance in terms of Operational Safety, Quality adherence and Machine optimum run efficiency.
 
 
 &bull; Takes immediate actions in time of Safety, Quality and Operation non-conformances and executes Escalation Protocol.
 
 
 &bull; Coordinates with other Departments in terms of approved Trials, Manpower support and other Manufacturing Operations related requests.
 
 
 &bull; Liaise with 3PL to manage manpower requirements based on production plan
 
 
 &bull; Engage in continuous improvement projects such as Kaizen initiatives and prioritize minimizing production losses
 
 
 &bull; Undertakes additional duties as required.
 
 
 &bull; Performs on time escalations to Manufacturing Team Leader and Manufacturing Manager about Safety, Quality and Productivity non-compliance
 
 
 &nbsp;
 
 
 
 Qualification and Experience
 
 
 
 &bull; Minimum of 3 years' experience in a manufacturing company with high safety, quality standards and familiarity with GMP.
 
 
 &bull; Teabag experience (particularly Perfecta, IMA), Filling, Overwrapping, and Case packing technologies with a minimum of 1 year is an advantage
 
 
 &bull; Experience working as part of a collaborative team in the manufacturing sector.
 
 
 &bull; Strong team player with excellent communication skills.
 
 
 &nbsp;
 
 
 
 Skills and other requirements:
 
 
 
 &bull; Flexibility to work shifts to accommodate factory operations, shutdowns, and training.
 
 
 &bull; Ability to adapt quickly to changes on the production line.
 
 
 &bull; Self-motivated with a commitment to personal and team growth.
 
 
 &bull; Ability to align work output with company requirements.
 
 
 &bull; Possess Initiative and punctuality.
 
 
 &bull; Intermediate computer proficiency.
 
 
 &bull; Fundamental mechanical knowledge and problem-solving skills in a factory setting.
 
 
 &bull; Proficiency in English (speaking, reading, and writing) and mathematics.
 
 
 &nbsp;
 
 
 
 What we can offer you
 
 
 
 We believe that growth is for everyone, we believe in growing leaders and making space to grow an owner&rsquo;s mentality and like nature we adapt, we change, and we grow. We believe in connections over hierarchies and (work)levels. We have a 'corporate start-up' approach; we act with speed and agility, and we have the strength and scale of a large corporation. We are building a better world of wellbeing and a better you.
 
</div>

Manufacturing Coordinator

<div>
 Job description:
 
 
 Job Title: Customer Collaboration Specialist
 
 
 
 
 Location:
 
 
 Karachi, Pakistan HO.
 
 
 
 
 Grade: WL 1
 
 &nbsp;
 
 
 
 Job Overview
 
 
 
 The Customer Collaboration Specialist plays a crucial role in ensuring the success and satisfaction of our valued customers. This position is responsible for managing and enhancing customer relationships, understanding their needs, and collaborating across various internal departments to ensure the delivery of exceptional services. The successful candidate will be a strategic thinker, an excellent communicator, and a problem solver who can drive customer engagement and retention. Major responsibilities include:
 
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 Build and maintain strong, long-lasting relationships with key customers.
 </li>
 <li>
 Act as the main point of contact for assigned customers, addressing inquiries, concerns, and requests promptly (Orders / Deliveries / Returns / Claims)
 </li>
 <li>
 Regularly assess customer satisfaction and gather feedback to identify areas for improvement.&nbsp;
 </li>
 </ul>
 
 
 Collaboration and Coordination
 
 
 <ul>
 <li>
 Work closely with cross-functional teams, including Order-to-Cash Hub, Logistics &amp; Planning, GTM &amp; Marketing, Master Data, Quality and Finance to ensure a seamless customer experience.
 </li>
 <li>
 Coordinate with internal departments to meet customer expectations and deliver on time and in-full.
 </li>
 </ul>
 
 
 Customer Needs Analysis
 
 
 <ul>
 <li>
 Conduct in-depth analysis of customer needs, preferences, and pain points.
 </li>
 <li>
 Develop a deep understanding of the customer's buying/selling behavior and market trends to proactively identify opportunities for improvement.
 </li>
 </ul>
 
 
 Business Waste
 
 
 <ul>
 <li>
 Reduction of financial waste due to unsellable / returns.
 </li>
 <li>
 Managing Slow Moving &amp; Obsoletes (SLOB) and co-lead Review Meetings for all categories.
 </li>
 <li>
 Ensure liquidation plans are identified and committed by Brand Building (BB) and CD. Monthly budget phasing and demand plan should be firmed.
 </li>
 <li>
 Responsible for Liquidation plans &amp; ensure Demand Plan is incorporated in Financial Monthly Rolling Forecast (MRF).
 </li>
 <li>
 Be responsible for the Budget Allocation/Ask of SLOBs in Financial MRF. Coordinate with BB Finance in Budget Raising.
 </li>
 <li>
 Represent Supply Chain (for SLOBs) in the Annual Integrate Process led by BB Finance.
 </li>
 <li>
 Review and flag monthly all unused sampling stocks to BB.
 </li>
 </ul>
 
 
 Strategic Account Planning
 
 
 <ul>
 <li>
 Develop and execute strategic account plans to maximize customer value and loyalty.
 </li>
 <li>
 Initiate Joint Business Partnerships with top customers for precision-based ordering.
 </li>
 </ul>
 
 
 Issue Resolution
 
 
 <ul>
 <li>
 Ordering Mechanism (Replenishment)
 </li>
 <li>
 Toss based delivery miss-outs
 </li>
 <li>
 Returns &amp; Refusals
 </li>
 <li>
 Delayed billing &amp; claims resolution
 </li>
 <li>
 Ensure all service level agreements (SLAs) are met consistently.
 </li>
 </ul>
 
 
 Leadership Visibility &amp; Comm
 
 
 s
 
 
 <ul>
 <li>
 Lead weekly &amp; monthly Supply Chain Business Review meetings.
 </li>
 <li>
 Present business closing view based on predictive models (LV).
 </li>
 <li>
 Identify forward-looking logistics &amp; planning gaps.
 </li>
 <li>
 Business waste management
 </li>
 <li>
 Customer analysis
 </li>
 <li>
 Performance Delivery KPIs
 </li>
 <li>
 SOP vs achievement monitoring
 </li>
 <li>
 Innovation tracking &amp; planning
 </li>
 <li>
 FG Pipeline management
 </li>
 </ul>
 
 
 Data Analysis and Reporting
 
 
 <ul>
 <li>
 Analyse customer data and performance metrics (DR, CCFOT, OTIF) to assess the health of customer service and make data-driven recommendations for improvements.
 </li>
 <li>
 Prepare regular reports on Inventory Planning Module, FG Aging&nbsp;
 </li>
 </ul>
 
 
 Key Performance Indicators (KPI&rsquo;s)
 
 
 <ul>
 <li>
 Achieve Target Dispatch Rate.
 </li>
 <li>
 Manage Service Efficiency at region, customer &amp; SKU level.
 </li>
 <li>
 Maintain System Loss tree post cross-function alignment.
 </li>
 <li>
 CCFOT Primary &amp; Secondary
 </li>
 <li>
 OSA Primary &amp; Secondary
 </li>
 <li>
 Business Waste
 </li>
 <li>
 Customer experience
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 University degree, preferably Engineering Graduate - Supply chain (APICS etc) qualification is an advantage.
 </li>
 <li>
 Experience in FMCG Supply Chain (Planning, Customer Service, OTC, Logistics).
 </li>
 <li>
 Experience on SAP ERP, APO, Kinaxis
 </li>
 <li>
 Commercial acumen.
 </li>
 <li>
 Excellent problem-solving and critical-thinking abilities.
 </li>
 <li>
 Ability to work collaboratively with cross-functional teams.
 </li>
 <li>
 Strong analytical skills and a data-driven mindset.
 </li>
 <li>
 Familiarity with data analytics&nbsp;tools like PowerBI, Excel, SQL.
 </li>
 </ul>
</div>

Customer Collaboration Specialist

Join LIPTON Teas and Infusions and explore 2 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.