Qureos Mentor

<div>Overview:
<p>
LMI is currently seeking an <b>Experimentation Integration Support Lead </b>to spearhead the planning, development, execution and coordination of an experimentation integration function at USTRANSCOM, located at Scott AFB, IL. This is an onsite position and cannot be worked remotely.</p><p><br>
</p><p>LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors&mdash;helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</p>
Responsibilities:
<div>
This role is responsible for leading and coordinating the integration of experimentation activities across the organization, ensuring they are aligned with the overarching strategic objectives. Key responsibilities include designing and advancing clearly defined, command-prioritized experimentation objectives that support the Campaign of Experimentation (CoE) and align with the Command Campaign Plan, as well as relevant Joint Staff experimentation activities. Additionally, this position provides strategic guidance to maximize the use of limited experimentation resources, ensuring efforts are focused on addressing critical operational gaps and priority challenges.</div>
Qualifications:
<ul><li>Masters with 11 years of experience; Bachelors with 13 years of experience</li><li>
Five years of senior staff level experience (JS, Service Headquarters, Major Command, Agency, and/or CCMD level experience)</li><li>
Understanding of USTRANSCOM issues and priorities</li><li>
Experience and background in Logistics, Distribution, Transportation, Supply Chain Management, Strategy, Governance, Project Management
</li><li>Experience with and understanding of DoW Joint Force Development and Design</li><li>
Strong project leadership, analytic ability, presentation development, and communications skills</li><li>
Active Top Secret clearance with SCI eligibility (preferred). Ability to obtain TS/SCI (required)</li></ul><div>
Target salary range: $95,000 - $125,000. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.</div><div></div><p><br>
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.</p><p>
#LI-SH1</p></div>

Experimentation Integration Support Lead - Clearance Required

<div>Overview:
<div>
LMI seeks a <b>Military Health (MH) Communications Lead</b> to support federal program management office in Northern Virginia. Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our VA client evaluate program effectiveness of mental health and suicide prevention programs. The MH Communications Lead develops and executes outreach and promotion of initiatives by contributing to the planning, development, and implementation of marketing and advertising strategies and communications activities. The role involves development of communications and products to support major DoW initiatives, coordinates with cross-functional teams, and contributes to team and client efficiencies.</div><div></div><div><b><br>
This position can be supported remotely, but preference is to be located in the Washington, DC metropolitan area or San Antonio, Texas.</b></div><div></div><div><br>
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.</div><div></div><div><br>
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors&mdash;helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</div>
Responsibilities:
<p>
The <b>MH Communications Lead</b> plays a pivotal role in connecting high-level business strategy with seamless operational execution. They are responsible for creating thoughtful and engaging content to promote identified DoW priorities within budget and aligned with the organization&rsquo;s goals to include but not limited to related website development and posts, social media, events (in-person and virtual), articles, press releases, e-mail campaigns, and advertisements. This role requires strong leadership, analytical expertise, and cross-functional collaboration skills to drive successful implementation of large-scale projects and improve overall business performance.</p><ul><li>
Collaborate with multidisciplinary teams to develop propose, develop, and implement marketing, advertising, and educational materials across print, online, social media, events, briefings, etc</li><li>
Ensure products and materials align with the company&rsquo;s vision, goals, and priorities</li><li>
Collaborate with teams across Human Centered Design, User Interface/User Experience, Information Technology, product development, clinical operations, and others to coordinate efforts and align on project goals and client priorities</li><li>
Develop webinars and other virtual events as needed</li><li>
Create and managing e-mail campaigns</li><li>
Contribute to the development of promotional products and materials, including print, digital, and special projects, such as the event booth and website redesign</li><li>
Create compelling content, messaging, and stories</li><li>
Managing DoW spotlights for the website, social media, events, and articles</li><li>
Manage the review and approval process for marketing materials, including working with various stakeholders</li><li>
Prepare monthly reports on activities and results of marketing and advertising initiatives</li><li>
Participate in outreach events, such as exhibiting at conferences and staffing information sessions</li><li>
Manage stakeholder expectations by maintaining consistent communication and troubleshooting issues promptly</li><li>
Coordinate rollouts of new products and materials</li><li>
Facilitate training sessions and monitor employee adoption to ensure successful implementation</li><li>
Collect and analyze feedback to refine products, materials and related processes and support continuous improvement</li><li>
Robust stakeholder management to align departments and foster collaboration</li><li>
Additional duties' as assigned</li></ul>
Qualifications:
<ul><li>Ability to pass a government background investigation, including financial, criminal, residential, educational, foreign affiliation, prohibited substance abuse, and employment verifications; active U.S. Customs and Border Protection background investigation preferred. Please note that only U.S. citizens are eligible for a suitability determination</li><li>
Bachelor&rsquo;s degree in Communications, Journalism, Public Relations, or Marketing required with 8 or more years of professional experience in Military Health strategic communications, public relations, corporate communications, or a similar role.</li><li>
Hands-on experience using Military Health communication platforms such as email marketing software, intranet systems, or DHA-specific platforms.</li><li>
Strong background in preparing executive-level briefings, white papers, and Reports to Congress for General Officers and Senior Executive Service (SES) leaders.</li><li>
Excellent English verbal, presentation, writing and editing skills with familiarity in design tools such as Figma to support visually engaging materials with ability to adapt communication styles and tone to suit diverse audiences and platforms effectively.</li><li>
Skilled in aligning communication goals with overarching business objectives, proactively identifying opportunities, risks, and areas for improvement.</li><li>
Ability to utilize best practices and implementation strategies to optimize communications for client projects and stakeholders.</li><li>
Expertise in developing and implementing comprehensive communication strategies that drive successful project outcomes.</li><li>
Proficiency in Microsoft tools (Word, Excel, Outlook, PowerPoint), collaboration platforms (SharePoint, ServiceNow, Jira/Confluence), and modeling tools (Visio, Power BI, Excel).</li><li>
Collaborate closely with project leadership to identify and resolve project-related issues efficiently and recommend approaches to execute project deliverables effectively.</li><li>
Proven ability to operate autonomously in fast-paced or complex environments, demonstrating adaptability and resilience under pressure.</li><li>
Perform additional duties as assigned to support overall project objectives and team success.</li><li>
A flexible mindset to navigate changing priorities, industries, and technologies</li><li>
Travel: Less than 20%</li></ul><div>
Target Salary Range: $80,000-$108,000</div><div></div><div><b><i><br>
Disclaimer:</i></b></div><div>
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.</div><div></div><div><br>
#LI-SH1</div></div>

Communications Lead

<div>Overview:
<div>
The <b>Data Engineer &amp; Governance Specialist </b>works closely with the Technical Project Manager, data governance specialists, epidemiologists, research psychologists, tactical sports scientists, data scientists, and software teams to translate analytic and research requirements into scalable data solutions under Government direction. This role does not set independent data policies or analytic strategies but will enable the Government&rsquo;s decision making through the facilitation of working.</div><div></div><div><br>
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.</div><div></div><div><br>
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors&mdash;helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</div><div></div><div><b><br>
**This role is fulll-time onsite at Ft. Belvoir, VA**</b></div>
Responsibilities:
<div><b>
Functional Team Alignment</b></div><div>
The Data Engineer is a core member of the <b>H2F PMO</b>, supporting:</div><ul><li>
Data ingestion, transformation, and integration</li><li>
Creation of data pipelines and data services</li><li>
Enablement of analytics, AI/ML, and reporting workflows</li><li>
Integration of scientific and operational data sources</li><li>
Interact with Data Steward responsible for H2FMS systems</li><li>
Follow the Data Governance framework established by the office</li></ul><div><b>
Key Responsibilities</b></div><div><b>
Data Pipeline Development &amp; Maintenance</b></div><ul><li>
Design, develop, and maintain <b>data ingestion and transformation pipelines</b> supporting H2FMS analytics and research use cases.</li><li>
Integrate data from multiple sources, including surveys, wearable and performance data, health and injury datasets, and operational systems as directed by the H2FMS Government Lead.</li><li>
Ensure pipelines are reliable, scalable, and support downstream analytic and reporting needs.</li></ul><div><b>
Data Modeling &amp; Storage</b></div><ul><li>
Support development of <b>analytic data models</b> optimized for dashboarding/reporting and statistical learning using the Army Vantage reporting system.</li><li>
Work with data governance staff to ensure data models align with approved data definitions and standards.</li><li>
Assist with management of structured, semi-structured, and unstructured data used within H2FMS.</li></ul><div><b>
Data Stewardship &amp; Governance Execution</b></div><ul><li>
Serve as a designated Data Custodian for assigned data domains, owning the accuracy and completeness of data asset inventories, classifications, and ownership records.</li><li>
Execute data governance policies, standards, and procedures established by the Enterprise Data Governance team, applying independent judgment to implement guidelines within the program or business unit context.</li><li>
Lead the intake and registration of new data sources into the enterprise data catalog, ensuring metadata, data definitions, and lineage are documented prior to use in analytics or reporting.</li><li>
Actively participate in Enterprise Data Governance working groups as a domain representative, contributing engineering and program-level perspective to policy discussions.</li><li>
Support periodic governance assessments and audits, leading the collection and preparation of evidence and documentation on behalf of the program or business unit.</li><li>
Own the data quality monitoring program for assigned data domains, overseeing coverage across key quality dimensions including completeness, accuracy, consistency, timeliness, uniqueness, and validity.</li><li>
Own and maintain end-to-end metadata records, data dictionaries, and data lineage documentation for assigned data assets from source systems through transformation pipelines to analytic and reporting outputs.</li></ul><div><b>
Analytics &amp; AI/ML Enablement</b></div><ul><li>
Enable data access and preparation for <b>data scientists, AI/ML engineers</b>, and other data professionals, ensuring data is usable for modeling and analysis.</li><li>
Support feature preparation and data validation activities under Government and senior analytic direction.</li><li>
Assist in troubleshooting data-related issues impacting analytics and model development.</li></ul><div><b>
Data Quality &amp; Reliability</b></div><ul><li>
Support monitoring and resolution of <b>data quality issues</b>, including completeness, consistency, and timeliness.</li><li>
Implement basic validation, logging, and error-handling mechanisms within data pipelines.</li><li>
Coordinate with data governance and analytics teams to address recurring data issues.</li><li>
Work within the CPE Data Governance Program.</li><li>
Work with the Data Governance Data Steward.</li></ul><div><b>
Cross-Team Collaboration</b></div><ul><li>
Collaborate with epidemiologists, research psychologists, and tactical sports scientists to understand analytic data needs.</li><li>
Coordinate with software teams to support integration between data services and application components.</li><li>
Support documentation and communication of data pipeline designs and dependencies.</li></ul>
Qualifications:
<div><b>
Required Qualifications</b></div><ul><li>
Bachelor of science degree in Computer Science, Software Engineering, Information Systems, or a related STEM field.</li><li>
Demonstrated experience building and maintaining <b>data pipelines and data integration solutions</b>.</li><li>
Familiarity with data transformation, storage, and analytics enablement concepts.</li><li>
Working knowledge of core data governance concepts including data stewardship, metadata management, data cataloging, data lineage, and data quality dimensions.</li><li>
Hands-on experience building or maintaining data quality dashboards in Power BI, Tableau, or equivalent platforms.</li><li>
Experience working with unstructured, structured, and semi-structured data.</li><li>
Proficient in programming languages python, java, and SQL</li><li>
Ability to collaborate effectively within multidisciplinary teams spanning analytics, research, and software.</li><li>
Strong problem-solving and communication skills with ability to operate effectively across technical and non-technical audiences.</li><li><b>
Active DoD Secret clearance.</b></li></ul><div><b>
Desired Qualifications</b></div><ul><li>
Experience designing, implementing, and managing cloud infrastructure.</li><li>
Experience supporting analytics or research-driven data environments.</li><li>
Familiarity with cloud-based data services or analytics platforms.</li><li>
Experience preparing data for dashboards, reporting, or AI/ML workflows.</li><li>
Prior experience supporting <b>DoW or federal customers</b>.</li><li>
Secret Clearance is required.</li></ul><div><b>
Location &amp; Travel</b></div><ul><li><b>
Duty Location:</b> On site at Ft. Belvoir, Virginia.</li><li><b>
Travel:</b> Limited travel to Ft. Detrick, Ft. Eustis, Virginia or LMI Headquarters may be required to support planning, integration, or stakeholder engagement.</li></ul></div>

Data Engineer & Governance Specialist - Clearance Required

<div>Overview:
<div>
LMI is seeking a skilled <b>Requirements Coordinator </b>to support LMI&rsquo;s United States Postal Service (USPS) account. The Requirements Coordinator will play a crucial role in gathering, documenting, and analyzing project requirements to ensure successful implementation and delivery of solutions.</div><div></div><div><br>
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.</div><div><br>
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors&mdash;helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</div>
Responsibilities:
<ul><li>Collaborate with stakeholders to gather and analyze functional and non-functional requirements</li><li>
Translate business requirements into technical specifications</li><li>
Conduct workshops, interviews, and facilitate meetings to gather requirements</li><li>
Assist in defining project scope, goals, and deliverables</li><li>
Work closely with project managers, developers, and testers to ensure requirements are understood and implemented as specified</li><li>
Maintain and update requirements documents throughout project lifecycle</li><li>
Support quality management, project management, and communication activities</li><li>
Participation in quality assurance and user acceptance testing processes</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s Degree or higher</li><li>
Minimum 2 years in information technology (IT), management, business analysis, and/or IT requirements management</li><li>
Proficiency in project management tools and methodologies, with a deep understanding of the agile software development lifecycle (SDLC)</li><li>
Excellent facilitation skills with the ability to capture requirements from a diverse set of stakeholders</li><li>
Strong interpersonal skills, capable of building and maintaining collaborative relationships with diverse teams</li><li>
Demonstrated ability to balance competing priorities and exhibit flexibility based on changing client needs</li><li>
Ability to obtain USPS Public Trust Clearance</li></ul><div></div><div><b><br>
Desired Skills</b></div><ul><li>
U.S. Postal Service experience preferred</li><li>
Proficiency in requirement management tools and software (Jira, Confluence, Visio)</li><li>
Proven experience as a requirements analyst or in a similar role, preferably with government experience</li></ul><div></div><div><br>
Target salary range: $70,000-$80,000</div><div></div><div><b><i><br>
Disclaimer:</i></b></div><div>
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.</div><div></div><div><br>
#LI-SH1</div></div>

Requirements Coordinator

<div>Overview:
<p>
LMI is seeking a skilled <b>Operations and Health Policy Senior Analyst</b>. Position is on the staff of a private, government consulting firm located in Tysons, VA. Work is sponsored by Federal Government departments and agencies, including the Department of Health and Human Services. This position may be performed remotely in the United States.</p><p></p><p><br>
The successful applicant will become part of a team dedicated to policy, operations, and analytical support work for the Department of Health and Human Services (HHS), specifically the Centers for Medicare and Medicaid Services (CMS). The primary focus will be facilitating application review efforts, ensuring that program applicants are aligned with federal regulations, sub-regulatory guidance, and all other programmatic requirements. However, this position will NOT be involved in direct drafting of policy or in influencing policy decisions made by the government.</p><p><br>
</p><p>LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.</p><p><br>
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors&mdash;helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</p>
Responsibilities:
<p>
Success in this role comes from a combination of commitment to cross-functional teamwork, outstanding client ethic, self-motivation, a desire to consistently improve in an organization that is dedicated to excellence, excellent communication abilities, skills in data analysis, system testing interest, strong writing acumen, exceptional attention to detail, and a passion for healthcare policy. In this role, you will assist our team in ensuring efficient operations and providing excellent support to our clients.</p><p></p><p><br>
Each day may require the candidate to:</p><ul><li>
Develop and maintain operational plans, guidance documents, instructions, and standard operating procedures as well as public-facing and CMS-internal documents to support program operations</li><li>
Contribute to, and participate in, group meetings with clients and stakeholders</li><li>
Analyze healthcare and application data as well as technical documents using spreadsheets or other analytical tools to track applications, identify trends, and/or identify areas for improvement</li><li>
Proactively identify gaps that operational and tactical plans and/or technology can resolve</li><li>
Communicate with our team and all stakeholders (e.g., client, sub-contractors, contractors, etc.)</li><li>
Solve complex challenges in a timely and appropriate manner with minimal management oversight and attention to quality</li><li>
Research, learn, and apply relevant policy, guidance, and regulations to respond to inquiries</li><li>
Utilize various information systems to perform validation and verification of data by comparing and analyzing from multiple sources and reporting findings in a meaningful way</li><li>
Communicate with systems development experts to maintain tools and applications used to fulfill project requirements; conduct testing of system requirements</li><li>
Document decisions and approved language in a knowledge repository</li><li>
Respond to internal and external questions and inquiries on assigned tasks and projects</li><li>
Apply project management rigor/processes to address issues as and when they arise</li></ul>
Qualifications:
<ul><li>Bachelor's degree in related discipline</li><li>
Superior communication, interpersonal and writing skills</li><li>
Solid analytical skills and experience with data analysis.</li><li>
Ability to work collaboratively and iterate products with a variety of stakeholders under tight timelines</li><li>
Ability to multi-task between complex projects during seasonal peak periods</li><li>
Ability to effectively manage multiple deadlines and prioritize assignments in a fast-paced environment</li><li>
Ability to absorb large amounts of new technical and policy knowledge with minimal guidance</li><li>
Detail-oriented with strong organizational skills.</li><li>
Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, Outlook), particularly Excel</li></ul><p><b>
Desired Skills and Background</b></p><ul><li>
Master's degree in related discipline</li><li>
Experience in federal consulting or other healthcare consulting performing in a client-facing role</li><li>
Experience working on HHS or CMS projects</li><li>
Ability to advocate for technical platforms to augment analytical processes and deliverables, including input into IT business requirements</li><li>
Understanding of federal healthcare programs and policies</li><li>
Willingness to take on task streams in a leadership capacity</li><li>
Proficiency in Smartsheet and other relevant software tools.</li></ul><p>
Target salary range: $80,000 - $90,000</p><p></p><p><b><i><br>
Disclaimer:</i></b></p><p>
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.</p><p></p><p><br>
#LI-SH1</p><div>
Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.</div></div>

Operations and Health Policy Analyst

<div>Overview:
<p>
LMI is seeking a Junior Contact Center Training Specialist to support Product Acceptance &amp; Support (PAS) contact center operations for the United States Postal Service (USPS). This role will support training development, delivery, and continuous improvement across PAS-supported contact centers and programs, including SHIPT, APV, PostalOne, FAST, Informed Delivery, BME, and Mailpiece Design.</p><p>
The Junior Contact Center Training Specialist will help assess training needs, develop and maintain training materials, deliver onboarding and operational training, and support advanced subject matter expert (SME) training for Tier 1, Tier 2, and Tier 3 support environments. This position will also help ensure training content aligns with the PAS common contact center technology stack, including Genesys Cloud, Salesforce, ServiceNow, and AIVA-enabled workflows where applicable.</p><p>
This position is ideal for a proactive, detail-oriented professional who enjoys working in a fast-paced environment, collaborating with multiple stakeholders, and improving workforce readiness and operational performance. Remote work is acceptable, with flexibility to work onsite based on client request.</p><p>
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.</p><p>
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors&mdash;helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.</p>
Responsibilities:
<ul><li>Assess training needs and identify gaps related to new-hire onboarding, day-to-day contact center operations, and advanced SME support.
</li><li>Develop, update, and maintain training curricula, instructional materials, job aids, reference guides, and e-learning content for PAS-supported systems and processes.
</li><li>Deliver training to agents and SMEs through in-person, virtual, and blended learning formats.
</li><li>Support onboarding and recurrent training for Tier 1, Tier 2, and Tier 3 support personnel across PAS-supported contact center operations.
</li><li>Ensure training content reflects operational processes and aligns with the PAS technology stack, including Genesys Cloud, Salesforce, ServiceNow, and AIVA-enabled workflows where applicable.
</li><li>Coordinate with PAS leadership, contact center managers, and SMEs to validate training priorities, content accuracy, and readiness needs.
</li><li>Facilitate knowledge transfer and support standardization of training approaches across multiple PAS-supported programs.
</li><li>Measure training effectiveness through feedback, completion tracking, knowledge checks, and other performance indicators.
</li><li>Recommend and implement continuous improvements to training content, delivery methods, and support materials.</li><li>
Prepare training status updates, completion summaries, and other reports as requested by PAS leadership.</li></ul>
Qualifications:
<p><b>
Required</b></p><ul><li>
Bachelor&rsquo;s degree required</li><li>
Strong written, verbal, facilitation, and stakeholder coordination skills.
</li><li>Ability to manage multiple priorities and work effectively in a dynamic operational environment.
</li><li>Self-motivated, reliable, and dependable with strong interpersonal and communication skills.
</li></ul><p><b>Preferred</b></p><ul><li>
Experience supporting contact center training, workforce development, or operational training programs.
</li><li>Experience developing and delivering training in a multi-team, customer support, or enterprise operations environment.
</li><li>Experience creating and maintaining training materials, job aids, and instructional content.
</li><li>Experience delivering training in virtual and/or in-person environments.
</li><li>Experience supporting federal contact center or customer support operations.
</li><li>Experience supporting USPS programs or modernization initiatives.
</li><li>Familiarity with Tier 1, Tier 2, and Tier 3 support models.
</li><li>Experience with cloud-based contact center and case management platforms such as Genesys Cloud, Salesforce, and ServiceNow.
</li><li>Experience developing training for AI-enabled or digitally supported service operations.
</li><li>Knowledge of large-scale government transformation or shared services environments.
</li></ul><p><b>Additional Information</b></p><ul><li>
Ability to obtain security clearance: Public Trust</li></ul><div></div><div><br>
Target Salary Range: $57,000 - $90,000</div><div></div><div><b><i><br>
Disclaimer:</i></b></div><div>
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.</div></div>

Junior Contact Center Training Specialist

Join LMI and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.