Qureos Mentor

LocaliQ

Job description<ul><li>Build loads/set appointments in appropriate programs (TMS, TMW, FM).</li><li>Enter all necessary and accurate information to ensure data integrity.</li><li>Track and trace for on time pickups and deliveries and update TMS. Provide discretion in resetting appointments.</li><li>Set pick-up and delivery appointments with warehouses.</li><li>Communicate with internal and external groups, especially on high priority loads and clients.</li><li>Proactively provide tracking updates to clients and warehouses.</li><li>Prioritize tracking and appointment setting based on time constraints and client priority.</li><li>Conduct client interactions via email and phone contact.</li><li>Communicate directions for each new client and enter precisely in the system.</li><li>Build and maintain client relationships and improve client retention.</li><li>Acquire and retain knowledge of each client&rsquo;s needs.</li><li>Assist clients with any special needs (trailer type, bracing, pads, etc.).</li><li>Effectively monitor all loads assigned for the designated client account from start to finish.</li><li>Secure and present all necessary information needed to execute logistical plans as determined by the client.</li><li>Document all special service requirements of clients and warehouses.</li><li>Maintain daily reporting.</li><li>Manage and document all unplanned accessorial charge issues related to the client and related warehouses.</li><li>Represent the client when working with contracted carriers.</li><li>Identify and communicate ways the company can continuously improve in its operations.</li></ul>Experience:<ul><li>Associate degree in related field or equivalent professional experience preferred (1-2 years in a Canadian or US- Canadian logistics company will be prioritized).</li><li>Prior client service or chat process experience required.</li><li>Ability to type 30-40 words per minute.</li><li>Knowledge of TMS or other relevant logistics software.</li><li>MS Outlook proficient and familiar with other MS apps.</li><li>Ability to work well under stress and excellent interpersonal communication skills.</li><li>Native fluency in the English language, verbal as well as written. No regional accents.</li><li>Knowledge of mediation and conflict resolution techniques will be given priority.</li><li>Ability to multitask.</li></ul>Job Types: Full-time, PermanentBenefits:<ul><li>Commuter assistance</li><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>Do you have U.S. logistics experience?</li><li>Have you booked loads before?</li></ul>Work Location: In person

Dispatch Executive

Join LocaliQ and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LocaliQ

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Dispatch Executive