Qureos Mentor

Lockton

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 Working at Lockton
 
 
 
 
 
 
 At Lockton, we&rsquo;re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We&rsquo;re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
 
 
 you belong here
 
 
 .
 
 
 
 
 
 The purpose of the role of the
 
 Client Administrator
 
 is the provision of account support services for clients. To aid in the overall service provision to clients ensuring that the business is retained and developed. Maintenance of records, preparation of forms/documents verification of information and resolution of routine problems.
 
 
 
 
 
 
 Your Responsibilities
 
 
 
 
 
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 Provision of administrative support in accordance with agreed Lockton procedures.
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 Obtain claims information forms from insurers/Claims.
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 Preparation of marketing documentation for new business, renewals and mid-term amendments.
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 Preparation and issuance of invoices, mid-term amendments and closings.
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 Liaise with insurers and clients as required.
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 Prompt and accurate resolution of accounts queries.
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 Provide support in the overall servicing of the client&rsquo;s insurance programme and retention of the business.
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 </ul>
 
 
 
 
 
 Basic Qualifications
 
 
 
 
 
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 Bachelor&rsquo;s degree in business administration or a related field.
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 Preferrable (3-4) years of experience in an administrative/customer service position &ndash; preferably in the insurance industry.
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 Very good verbal and written communication skills (both Arabic &amp; English).
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 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 
 
 
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 Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company.
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 Knowledge of the resources available within Lockton and how to source such services.
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 An understanding of the relevant classes of business.
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 Ability to identify opportunities for business development.
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 A general understanding of the broking process.
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 An understanding of Lockton cash collection processes including but not limited to general insurance accounting and client invoicing.
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 An understanding of the general, legal principles of insurance.
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 Ability to communicate effectively and professionally both verbally and in writing with clients, insurers and other associates.
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 Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
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 Analytical and problem-solving skills, including research and investigation.
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 An understanding of regulatory controls and procedures relating to both commercial and retail customers, if applicable.
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 An understanding of and adherence to Lockton standards and procedures.
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 Knowledge of the computer desktop software provided by Lockton.
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 Knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications.
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 Work in support of other team colleagues.
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 Work Conditions:
 
 
 
 
 
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 Working Days: From Sunday to Thursday (9:00 AM to 5:00 PM)
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 Location: Cairo - Egypt
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 Equal Opportunity Employer
 
 
 
 
 
 
 Lockton is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive and diverse culture and environment where our people, clients and communities are treated with respect and dignity.
 
 
 At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates, and thrives because of our breadth of differences. As such, we recognize that recruiting, developing, and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
 
 
 
 
 
 
 About Lockton
 
 
 
 
 
 
 Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what&rsquo;s right every day.
 
 
 At Lockton, we believe in the power of all people. You belong at Lockton.
 
 
 
 
 
 
 How We Will Support You
 
 
 
 
 
 
 At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
 
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 Competitive Salary and Benefits Package.
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 Professional experience in a truly global company that is reshaping the industry.
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 Excellent growth opportunities.
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 Benefit from a collaborative approach with in-country specialists to assist you in driving growth.
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 Support, coaching and development to help you to be the best you can be.
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 </ul>
 
 
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Client Administrator (Medical Insurance)

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 Role
 
 
 
 The Senior Marine Client Manager will be responsible for leading and managing the Marine client portfolio in the UAE with the Head of Corporate Risks, encompassing both Corporate and SME segments of the Marine Clients. The role is focused on delivering exceptional client servicing, ensuring efficient placement and administration of marine insurance programs, and maintaining the highest standards of technical excellence and client satisfaction.
 
 
 The Senior Marine Client Manager will play a key role in developing and executing marine strategies that drive business growth, client retention, and profitability. This includes supporting the design and implementation of tailored insurance solutions across Hull, Cargo, Marine Liability, P&amp;I and associated marine lines, as well as contributing to the development of innovative propositions and digital servicing initiatives for the SME and Corporate segments.
 
 
 In addition, the Senior Marine Client Manager will be instrumental in strengthening alignment and collaboration in strengthening the Marine Proposition with other Lockton offices in the Middle East and with the Lockton Global Marine Practice Internationally with the Head of Corporate Risks, ensuring consistent service standards, knowledge sharing, and cross-border business development opportunities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Client &amp; Account Management
 
 
 
 &bull; Act as the senior point of contact for key Marine and Logistics clients, ensuring high-quality advisory and service delivery.
 
 
 &bull; Oversee client programs from inception to renewal, ensuring risk understanding, appropriate coverages, and proactive servicing.
 
 
 &bull; Conduct regular client meetings to review insurance arrangements, risk exposures, and recommend improvements and program optimizations.
 
 
 &bull; Lead the Marine Practice initiatives with the Head of Corporate Risks &amp; Broking Head in the UAE, overseeing strategy, business growth, client retention, and technical excellence across Hull, Cargo, Liability, P&amp;I and associated marine lines.
 
 
 &bull; Prepare and deliver reports, presentations, and proposals tailored to client needs.
 
 
 
 
 
 
 Placement &amp; Market Engagement
 
 
 
 &bull; Lead negotiations with insurers, reinsurers, to secure optimal terms and structures for complex marine placements.
 
 
 &bull; Maintain strong relationships with local and international marine underwriters to leverage capacity, specialist coverage, and competitive pricing.
 
 
 &bull; Ensure all placements adhere to company standards, compliance frameworks, and best market practices.
 
 
 &bull; Monitor market developments and emerging risks to proactively guide clients and internal teams.
 
 
 
 
 
 
 Financial &amp; Operational Oversight
 
 
 
 &bull; Oversee the financial performance of the Marine portfolio including revenue growth, profitability, and premium collections.
 
 
 &bull; Work closely with the Finance and Operations teams to ensure accurate reconciliation, billing, and credit control.
 
 
 &bull; Monitor productivity, renewal retention ratios, and account profitability, taking corrective actions where needed.
 
 
 
 
 
 
 Team Leadership &amp; Development
 
 
 
 &bull; Mentor and guide the Marine team, building technical expertise, negotiation skills, and client engagement capability.
 
 
 &bull; Support recruitment, training, and succession planning to ensure sustainable growth and knowledge continuity.
 
 
 &bull; Foster collaboration with Sales Team and internal practice teams to deliver seamless client experiences.
 
 
 &bull; Promote a high-performance, client-first culture within the Marine Practice.
 
 
 
 
 
 
 Sales Enablement &amp; Growth
 
 
 
 &bull; Partner with the Sales and Corporate teams to identify and convert new business opportunities.
 
 
 &bull; Provide technical support for tenders, RFPs, and client presentations, ensuring the Marine value proposition is clearly articulated.
 
 
 &bull; Identify cross-sell and up-sell opportunities across Property, Liability, Energy, and Specialty lines.
 
 
 &bull; Contribute to thought leadership, marketing initiatives, and client education programs to enhance brand visibility.
 
 
 
 
 
 
 Compliance &amp; Governance
 
 
 
 &bull; Ensure all activities within the Marine Practice comply with regulatory, legal, and internal audit requirements.
 
 
 &bull; Maintain complete and accurate documentation, client records, and placement files.
 
 
 &bull; Champion continuous improvement, operational excellence, and risk management best practices.
 
 
 
</div>

Senior Client Manager - Marine

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 As part of our commitment to Emiratisation, this role is prioritised for Emirati talent - supporting the development of future leaders in the insurance industry.
 
 
 
 
 
 
 
 Purpose of the role
 
 
 
 
 
 
 Lockton are actively seeking a detail-oriented and proactive Account Administrator to support the efficient day-to-day operations of the Accounts Department, specifically within the IBA Finance function. This role is critical in ensuring accurate financial processing, timely reconciliations, and effective credit control, contributing to the smooth running of internal and client-facing financial activities
 
 
 
 
 
 
 Your Responsibilities
 
 
 
 
 
 
 &bull; Manage daily financial operations including credit control, payment allocations, and account reconciliations.
 
 
 &bull; Support the IBA Finance team in maintaining accurate records of client and insurer accounts. &bull; Follow-up on Producer&rsquo;s overaged commission payables. &bull; Reconciliation of Clients, Underwriters and IBA accounts.
 
 
 &bull; Assist in resolving account discrepancies and ensure timely follow-up on outstanding balances.
 
 
 &bull; Liaise with internal teams and external stakeholders to ensure smooth financial transactions.
 
 
 &bull; Maintain compliance with internal controls and financial policies.
 
 
 &bull; Contribute to process improvements and support ad hoc finance projects as required.
 
 
 &bull; Maintain good insurer broker relationship in respect of the accounting functions.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 
 
 &bull; Ability to build and maintain good business relationships with clients, insurers, and associates.
 
 
 &bull; Strong numerical and analytical skills with attention to detail.
 
 
 &bull; A working knowledge of Microsoft products (Word, Excel, Outlook) or similar software.
 
 
 &bull; Ability to manage time, prioritize and ensure that deadlines are met without compromising quality.
 
 
 &bull; A thorough understanding of and adherence to Lockton standards and procedures.
 
 
 &bull; Protects the confidentiality of information learned by performing position duties.
 
 
 &bull; Ability to work effectively in a team and collaborate with cross-functional departments.
 
 
 &bull; Excellent communication skills, both written and verbal.
 
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Accounting Admin

Join Lockton and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lockton

ABOUT_COMPANY

Client Administrator (Medical Insurance)

Senior Client Manager - Marine

Accounting Admin