Qureos Mentor

Lone Star National Bank

Lone Star National Bank, founded in 1983 in Pharr, Texas, is dedicated to serving the financial needs of the South Texas community. The bank aims to provide superior customer service and a range of financial products, while fostering a rewarding work environment for employees and supporting local community growth. With a commitment to building strong customer relationships, Lone Star National Bank strives to be a trusted financial advisor and a leader in financial services.

<div>SUMMARY
The Teller I is an enthusiastic, highly motivated self-starter with a strong work ethic who delivers exceptional quality customer service with a positive attitude. The Teller I accurately &amp; efficiently processes transactions while building relationships with customers to identify financial needs and recommends banking solutions
ESSENTIAL DUTIES
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as needed.<ul><li>
Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team</li><li>
Displays passion for serving others and consistently executes exceptional quality service</li><li>
Performs routine bank teller paying and receiving tasks, including making deposits, withdrawals, transfers, receiving loan payments, cashing checks, verifying endorsements, placing Reg CC holds, cash advances, etc.</li><li>
Maintain and balance the cash drawer by accounting for cash assigned, received, and disbursed</li><li>
Actively contributes to help meet the banking center&rsquo;s goals, as well as individual referral goals</li><li>
Maintains current knowledge and adheres to all rules/regulations and internal audit controls related to banking center teller operations</li><li>
Participates in job specific training and other various Bank training programs, as necessary
</li><li>Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy</li><li>
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations</li><li>
Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML</li><li>
Performs other related duties as required and assigned</li></ul>
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.<ul><li>
High school diploma or GED</li><li>
Prior cash-handling experience required</li><li>
Demonstrated ability to retain, recall, and consistently apply detailed procedural information</li><li>
Strong attention to detail and ability to maintain focus while performing repetitive and regulated tasks</li><li>
Ability to follow multi-step processes and exercise judgment within established guidelines</li><li>
Strong reliability, accountability, and integrity when handling cash and confidential information</li><li>
Bilingual in English and Spanish required</li><li>
Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)</li></ul>
ORGANIZATION<ul><li>
This position reports to the Service Manager</li><li>
This position does not oversee other positions</li></ul>
TRAINING REQUIREMENTS
All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.
COMMUNITY INVOLVEMENT
Lone Star National Bank&rsquo;s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.
LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.
Management reserves the right to change this position description at any time according to business needs.</div>

Teller I (PT)

<div>JOB DESCRIPTION
The Personal Banker is responsible for supporting customers with routine banking needs by opening accounts, processing transactions, and ensuring documentation and regulatory requirements are met accurately. This role focuses on operational execution, compliance, and service quality while providing a positive customer experience. The Personal Banker applies sound judgment within established guidelines and supports branch operations through consistent, accurate execution of banking activities.
ESSENTIAL DUTIES
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform othe related duties, as assigned, including cross training across other departments, as necessary. in addition, incumbent may be required to rotate between banking centers, as needed.<ul><li>
Creates a welcoming environment and communicates professionally and effectively with customers and team members</li><li>
Demonstrates a strong commitment to service excellence and consistently delivers high-quality customer service</li><li>
Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers</li><li>
Ensures all documentation, disclosures, and regulatory requirements (including BSA and CIP) are completed accurately and in accordance with policy</li><li>
Applies strong attention to detail and procedural discipline to ensure compliance and risk mitigation</li><li>
Maintains accountability for assigned work and follows all internal controls, security, and audit standards</li><li>
Provides a complete range of customer service, including opening all types of new accounts, credit cards, and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)</li><li>
Actively contributes to help meet the banking center's goals, as well as individual sales and referral goals by cross selling and referring customers to bank business partners when more complex financial needs are recognized such as Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management</li><li>
Supports branch operations by assisting the teller line as needed to maintain service flow</li><li>
Participatesin job specific training and other various Bank training programs, as necessary</li><li>
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy</li><li>
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations</li><li>
Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML</li><li>
Performs other related duties as required and assigned</li></ul>
QUALIFICATIONS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
<ul><li>High School Diploma or GED</li><li>
Bachelor&rsquo;s degree in business, marketing or related field, preferred</li><li>
(1) year of financial service industry experience required</li><li>
Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP, preferred</li><li>
Demonstrated ability to retain and apply detailed procedural and regulatory information</li><li>
Strong attention to detail, accuracy, and accountability</li><li>
Ability to learn and adapt to new information, procedures, and technology platforms</li><li>
Proficiency in personal computers and Microsoft Office applications (Word, Excel, Outlook)</li><li>
Bilingual in English and Spanish required</li><li>
Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate</li></ul>
ORGANIZATION
<ul><li>This position reports to the Banking Center Manager</li><li>
This position does not oversee other positions</li></ul>
TRAINING REQUIREMENTS
All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.
COMMUNITY INVOLVEMENT
Lone Star National Bank&rsquo;s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.
ATTENDANCE
Punctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank.
Among other things, &quot;good attendance habits&quot; mean the following:
<ul><li>Be at your workstation ready for work by the start of each workday</li><li>
Remain at your workstation, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)</li><li>
Take only the time normally allowed for breaks</li><li>
Call in and notify your supervisor or another member of management if you are going to be either absent or tardy</li><li>
Alternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National Bank</li></ul>
LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.
Management reserves the right to change this position description at any time according to business needs.</div>

Personal Banker I

Join Lone Star National Bank and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lone Star National Bank

About Company

Teller I (PT)

Personal Banker I