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LONG TERM CARE OMBUDSMAN

<div>Initial Posting Date:
04/28/2026
Application Deadline:
05/05/2026
Agency:
Long Term Care Ombudsman
Salary Range:
$3,579 - $4,852
Position Type:
Employee
Position Title:
Office Coordinator (Office Specialist 2)
Job Description:
Office Coordinator (Office Specialist 2)
Office of the Long-Term Care Ombudsman
Salem, Oregon &ndash; In‑Office Position
Make a difference for Oregon&rsquo;s most vulnerable residents.
The Office of the Long-Term Care Ombudsman protects the rights, dignity, and well‑being of individuals living in long‑term care and residential facilities. We respond to concerns from residents, families, caregivers, and community members&mdash;and we work to ensure Oregonians living in long‑term care are treated with respect.
We are seeking a calm, reliable, and highly organized Office Coordinator who will serve as the agency&rsquo;s primary point of contact and the first voice people hear when reaching out for help. This is meaningful, mission‑driven work supporting a small, dedicated team that is deeply committed to advocacy and equity.
What You&rsquo;ll Do
This position uses Apple Mac computers and macOS as part of daily work, including our Mac‑based FileMaker Pro case management system. Candidates comfortable with Mac/Apple environments&mdash;or excited to learn&mdash;are strongly encouraged to apply.
In a typical day, you may:<ul><li>
Serve as the first point of contact for callers seeking information, resources, or help with concerns about long‑term care, offering clear and supportive guidance.</li><li>
Enter and triage case information in our Mac‑based FileMaker Pro system and escalate urgent situations to a Deputy Ombudsman when needed.</li><li>
Provide essential administrative support by managing mail, faxes, voicemail, filing systems, scheduling, supply ordering, and coordination of meetings and travel.</li><li>
Draft and format correspondence, memos, and reports to support agency operations.</li></ul>
View the entire job description here.
What We Are Looking For
Minimum Qualifications:
Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents;
OR
An associate degree in any field;
OR
An equivalent combination of education and experience.
Desired Attributes:
If you have these attributes, let us know in your application materials! It's how we choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.<ul><li>
Experience working with Apple Mac computers and macOS, and proficiency with Microsoft 365 tools (Teams, SharePoint, Outlook, Word, Excel, PowerPoint, and Copilot).</li><li>
Experience with FileMaker Pro or ability to quickly learn.</li><li>
Demonstrated ability to communicate clearly and professionally in both verbal and written formats.</li><li>
Ability to remain calm, empathetic, and professional during emotionally sensitive interactions, while maintaining confidentiality and sound judgment.</li><li>
Proven organizational skills, including accurate recordkeeping, attention to detail, timely follow‑through, and the ability to prioritize tasks in a fast‑paced environment with frequent interruptions.</li><li>
Demonstrated reliability and teamwork, including consistent attendance, the ability to work independently with minimal supervision, and experience contributing to a collaborative work environment.</li></ul>
How to Apply
Ready to join our team?<ul><li>
External Applicants: Click &ldquo;Apply&rdquo; on the job posting.</li><li>
Current State of Oregon employees: Apply through your Workday account.</li></ul>
Important: Submit a resume and a cover letter explaining how your experience meets the qualifications and desired attributes. Generic or vague cover letters will not be accepted. Only complete applications received by the deadline will be considered.
Why Us? 
 
At the Office of the Long-Term Care Ombudsman, your work has real impact. You&rsquo;ll help ensure safety, dignity, and respect for people living in long‑term care&mdash;many of whom rely on others to advocate for their well‑being.
Our amazing benefits include:<ul><li>
Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family. Additional benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare.</li><li>
Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service.</li><li>
Retirement Benefits: Membership in Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).</li><li>
Wellness Resources: Support for work-life balance, health, and overall well-being.</li><li>
Career Development: Opportunities for professional growth and advancement.</li><li>
Commuting: Access to Get There - Oregon&rsquo;s carpool matching tool and trip planner.</li><li>
Student Loan Forgiveness: Potential eligibility for the Public Service Loan Forgiveness (PSLF) program.</li><li>
Live, work, and play in Salem, Oregon.</li></ul>
Additional Details<ul><li>
This recruitment is for one permanent, full-time, AFSCME-represented position and may be used to fill future vacancies.</li><li>
Employee is required to possess and maintain a valid driver&rsquo;s license issued by the state where the employee resides.</li><li><ul><li>The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.</li></ul></li><li>
Finalists will be subject to a computerized criminal history check which may include fingerprints. Adverse background data may be grounds for immediate disqualification.</li><li>
We do not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States.</li><li>
Veterans&rsquo; and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.</li><li>
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.</li></ul>
Contact Information
Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.<ul><li>
Recruiter: Cassie Graham</li><li>
Email: cassie.graham@das.oregon.gov</li><li>
Phone (text friendly): 503-949-6169</li></ul>
Helpful Links &amp; Resources
How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job
Oregon Job Opportunities Webpage | Classification and Compensation | Pay Equity
We are an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.</div>

Office Coordinator (Office Specialist 2)

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LONG TERM CARE OMBUDSMAN

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Office Coordinator (Office Specialist 2)