Qureos Mentor

Loop AI - Delivery Intelligence Platform

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 Company Overview
 
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 Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery &amp; digital ordering grew 10x into a major source of restaurant&rsquo;s revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&amp;L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback.
 
 
 
 About The Role-
 
 
 
 At Loop, we value a growth mindset, passion for startups, product curiosity, and a hunger for continuous learning. We believe that the collaborative spirit among our peers is the lifeblood of our startup.
 
 
 
 Role expectation
 
 
 
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 Build whatever it takes to grow revenue for the business and think business from Day 1.
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 We fundamentally believe that deciding what to build is a much harder skill set than how to build.
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 The expectation is to enjoy the natural product building process and build systems that last the test of time along the way(as dictated by the business).
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 We strongly believe that first principled thinking is a critical requirement for the role.
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 As a company we are creating a category that did not exist, the first reaction from our customers during the demo is skepticism that something like this was possible in the first case and this is a DNA that is a must have for Loop
 
 
 
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 Must have-
 
 
 
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 Proactive self-starter capable of independently solving problems
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 Ability to zoom out and think big picture in terms of architecture while simultaneously being able to get to granular details - seamlessly translating big picture to smaller details
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 Hunger to build things and get things done
 
 
 
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 Nice-to-have:
 
 
 
 Some exposure to FrontEnd (React, basic familiarity with a JS library + willingness to learn)
 
 
 Some Big-Tech experience to know how systems are built in the ideal end state
 
 
 Some early stage experience to know which parts of the end state matter and which ones can be compromised. (Or at least a hunger to ship more after slow moving Big Tech roles and - curiosity to figure this out over time)
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Software Engineer internship

<div>
 
 Company Overview:
 
 
 Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery &amp; digital ordering grew 10x into a major source of restaurant&rsquo;s revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&amp;L in real time, automate closing books, improve order accuracy, diagnose poor performance and empower their teams with feedback.
 
 
 
 Key Responsibilities
 
 
 
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 Customer Onboarding:Guide new customers through Loop&rsquo;s setup and configuration process.Assist customers necessary integrations and workflow configuration.Provide hands-on support during customers' time user experience readiness.Create and maintain operational run books, checklists, guides, and training materials.Own new customer&rsquo;s platform experience
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 Platform Workflow Operations: Monitor necessary workflows, identify and resolve workflow failures, exceptions, and processing bottlenecks and manually intervene where needed. Review and validate workflow outputs to ensure quality and completeness. Escalate and route complex issues to necessary teams when necessary.Support platform optimization by identifying recurring workflow problems
 
 
 
 
 
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 Required Qualifications
 
 
 
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 Bachelor's degree in Business Administration, Operations Management, Customer Success, or related field
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 3-5 years of experience in customer onboarding, platform implementation, or SaaS operations
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 Excellent communication skills for conducting training sessions and explaining technical concepts
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 Detail-oriented approach to monitoring automated processes and identifying issues
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 Comfortable learning and working with software platforms and workflow automation tools
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 Experience managing customer relationships and competing priorities simultaneously
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 Previous experience in product operations functions of SaaS companies (preferred)
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 Prior experience in workflow automation, process management, or operations roles (strongly preferred)
 
 
 
 
 
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 Work Environment &amp; Conditions
 
 
 
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 Willingness to work different shifts across the day
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 Holidays may not align necessarily with the India calendar since this is a critical role facing US customers
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 Leave policies are aligned with US and international support schedules
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 Industry beating compensation and benefits
 
 
 
 
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Operation Specialist

Join Loop AI - Delivery Intelligence Platform and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Loop AI - Delivery Intelligence Platform

ABOUT_COMPANY

Software Engineer internship

Operation Specialist