Qureos Mentor

Loop Subscriptions

<div><h5 class="jobSectionHeader"><b>Key Responsibilities</b></h5><h5 class="jobSectionHeader"><b>
Client Onboarding:</b><b> Collaborate with the onboarding specialists to understand the technical requirements and ensure smooth onboarding of the merchants.</b></h5><h5 class="jobSectionHeader"><b>
Data migration:</b><b> Own the migration infrastructure to help merchants migrate their subscriptions data from their previous platform to Loop ensuring no data loss and errors.</b></h5><h5 class="jobSectionHeader"><b>
Technical Support:</b><b> Provide technical support to clients during the onboarding process, addressing any issues or concerns promptly.</b></h5><h5 class="jobSectionHeader"><b>
Documentation:</b><b> Create and maintain documentation for common configurations, data migration process and popular troubleshooting for speed resolution.</b></h5><h5 class="jobSectionHeader"><b>
Quality Assurance:</b><b> Conduct thorough testing and quality assurance to ensure no escalations or issues reported after the merchant is onboarded.</b></h5><h5 class="jobSectionHeader"><b>
Shopify Expertise:</b><b> Leverage your knowledge of Shopify to better assist merchants in having the custom requirements implemented as per the expectation.</b></h5><h5 class="jobSectionHeader"><b>
Qualifications</b></h5><h5 class="jobSectionHeader"><b>
Minimum of 2 years of experience in backend tech operations or a related role.</b></h5><h5 class="jobSectionHeader"><b>
Proficiency in JavaScript, CSS, HTML and Python scripts</b></h5><h5 class="jobSectionHeader"><b>
Experience in working with e-commerce platforms, particularly Shopify, is a significant advantage.</b></h5><h5 class="jobSectionHeader"><b>
Strong problem-solving skills and attention to detail.</b></h5><h5 class="jobSectionHeader"><b>
Good communication and interpersonal skills.</b></h5><h5 class="jobSectionHeader"><b>
Ability to work collaboratively in a fast-paced and dynamic team environment.</b></h5><h5 class="jobSectionHeader"><b>
Self-motivated and capable of working independently when required.</b></h5></div>

Implementation Engineer

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   Role Description
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  This is a full-time on-site Gurugram for
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   Product Support
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  . The Customer Support Executive will be responsible for providing exceptional customer service and technical support to Loop Subscriptions customers. The Customer Support Executive will also ensure customer satisfaction and provide online support primarily through Email and Slack channels.
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   Responsibilities
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   Provide swift resolutions to diverse customer inquiries across 24x5 shifts, ensuring consistent support coverage
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   Deliver prompt, high quality &amp; courteous, timely responses/support across all support channels (email, chat, slack, video) Provide outbound video call support to customers as requested
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   Utilize internal documentation and develop comprehensive product knowledge to effectively handle general inquiries, integrations, API issues, and other technical troubleshooting for Sprinto
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   Proactively identify trends and surface to relevant teams. Report missing knowledge articles, HelpCenter articles, or other required edits to Senior Specialists or Managers
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   Stay updated on product developments, policy changes, known issues, user feedback, and comprehensive understanding of the compliance domain, Sprinto product, and supported integrations
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   Proactively identify and address outages or critical issues, ensuring timely communication with engineers and managers. Track and report customer feedback to relevant stakeholders for continuous improvement
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   Qualifications
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   Comfortable working in the U.S. time zones [19:00 to 05:00 IST]
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   Strong problem-solving skills and attention to detail
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   Effective communication skills, both written and verbal
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   Technical support skills (HTML/CSS/JS) are a solid plus
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   Bachelor's degree in a technology-related field is a plus
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   Knowledge in the e-commerce industry is a plus
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Product Associate

Join Loop Subscriptions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Loop Subscriptions

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Implementation Engineer

Product Associate