Abrar Admin

Louisiana Organ Procurement Agency

<div>Description:

Job Title: Organ Communications Coordinator
Department: Organ Communications Center
Reports to: Director of Communications Center
Exemption: Non-Exempt
This is a remote position; however, candidates must reside in Louisiana, Texas, Florida, or Oklahoma.
Position Summary
The Organ Communication Coordinator (OCC) is responsible for evaluation, review and following of
all organ-related referrals, inclusive of phone and electronic referrals. The OCC provides customer
service to all referring hospital partners. The OCC provides daily and nightly follow up on existing
referrals with focus on triggers for onsite response. Facilitates optimal communication to help
promote, preserve and increase organ and tissue donation opportunities. Ensures prompt,
professional and effective dispatching of staff to service the donor hospitals in all LOPA regions to
enhance clinical partnerships and increase donation outcomes. Supports and fosters the LOPA
mission, vision and core values and its commitment to organ, eye and tissue donation.
Essential Functions<ul><li>
Serves as the principal source of donor information throughout the new referral and evaluation process.</li><li>
Evaluates potential organ donors at referring hospitals to determine medical suitability for organ donation through medical records review via phone and electronic medical records.</li><li>
Completes the donor evaluation via phone and electronic medical records (EMR); communicates with physicians and other health care team members to obtain information about the patient&rsquo;s hospital course, present hemodynamic state and the family&rsquo;s understanding of the patient&rsquo;s condition.</li><li>
Provides timely feedback about the referral and hospital plan to the APC and or AOC.</li><li>
Completes documentation for quality assurance for assigned cases per LOPA policy in a timely manner.</li><li>
Maintains skill level through mandatory training, semiannual or annual evaluation, continuing education certification requirements and maintaining annual competencies.</li><li>
Assists in identifying case specific barriers to donor potential, develop strategy to minimize risk and maximizes opportunities, escalates high- risk situations as needed.</li><li>
Consults and collaborates with AOC, APC to guide hospital partners on early optimal medical management prior to onsite arrival to maximize organ suitability.</li><li>
Perform timely phone follow up with hospital partners on case plans and outcomes as needed.</li><li>
Able to identify when clinical and approach triggers have been met and communicate next steps with personnel.</li><li>
Complete the donor evaluation via Electronic Medical Record (EMR) and report necessary information on evolving referral to AOC/ Auth Support/ APC.</li><li>
Works with health care team members to ensure that each family is offered the opportunity of organ and tissue donation at the appropriate time and in a compassionate and respectful manner.</li><li>
Contributes to case reviews and process improvement.</li><li>
Precepts new staff as needed.</li><li>
All employees, at every level, are empowered and expected to be committed to participating in the continuous process of improvement.</li><li>
All other duties as assigned.</li></ul>
Job Role Expectations<ul><li>
Attends bi-monthly OCC meetings as scheduled.</li><li>
Attends scheduled 1:1 meetings with the Director monthly or as needed.</li><li>
Maintains competency annually.</li><li>
Review and complete all assigned tasks in Q-Pulse by the assigned deadline</li><li>
Review and complete all assigned tasks in Absorb by the assigned deadline.</li><li>
Completes all QA tasks as assigned in Itransplant in a timely manner.</li></ul>
Organizational Expectations<ul><li>
Uphold LOPA core values of selfless, authentic and passionate</li><li>
Use constructive and positive communication</li><li>
Be a team player</li><li>
Hold yourself and others accountable</li><li>
Keep a positive attitude</li><li>
Be respectful of others</li><li>
Timely completion of all required educational training, tasks and SOP reviews by assigned due</li><li>
date</li><li>
Role Progression to Preceptor/ Lead OCC</li><li>
Attend a preceptor course as offered by the education department.</li><li>
Prepare and teach materials as part of Bi-monthly OCC meetings.</li><li>
Obtain and maintain fluency in all remote EMR systems.</li><li>
Successfully lead the morning huddle and conduct review of all cases.</li><li>
Demonstrate ability to organize the daily deployment plan and generate all assignments in Itransplant.</li></ul>
Work Environment<ul><li>
Possible exposure to communicable diseases, bloodborne pathogens, airborne illnesses, hazardous materials, pharmacological agents with little likelihood of harm if established health precautions are followed.</li><li>
May, at times, have exposure to blood, packaged organs and tissues for transplant and/or research in a hospital setting or while in the office.</li><li>
List factors that will affect working conditions while performing the job including, travel and call expectations such as responding within a certain time frame. See job aid for more details.</li></ul>
Physical Demands<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.</li><li>
While performing the duties of this job, the employee is regularly required to talk or hear.</li><li>
The employee is frequently required to stand and sit.</li><li>
The employee is occasionally required to talk, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and climb or balance.</li><li>
The employee must occasionally life and/or move up to 15 pounds.</li><li>
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.</li><li>
The noise level in the work environment is usually moderate.</li><li>
Position may require off-shift work, alone in role, and oversight of our staff.</li><li>
A moderate to heavy workload may produce stressful situations in a fast-paced decision making environment.</li><li>
This position is designated as an in office or remote position. The staff members must have adequate space designated for work tasks allowing for an environment conducive to uninterrupted phone or video conversations.</li></ul>
Work Hours<ul><li>
Full time, 12-hour shift schedule, Night shift. 6p.m. -6a.m.</li><li>
Weekend and holiday call coverage</li></ul>
Education and Experience<ul><li>
Associates degree (AS), in nursing, biology or medical sciences, RN/BSN preferred.</li><li>
Minimum of 2 years in critical care, ICU experience or in transplant services or in OPO with related experience.</li><li>
CPTC preferred.</li></ul>
Knowledge, Skills &amp; Abilities<ul><li>
Ability to read, analyze and interpret healthcare regulation.</li><li>
Ability to prepare documents, draft reports, correspondence, and produce manuals.</li><li>
Ability to effectively present information and respond to questions from groups of healthcare professionals and the public.</li><li>
Excellent written, verbal, and interpersonal skills required.</li><li>
Ability to work with mathematical concepts such as probability and statistical inference.</li><li>
Ability to apply concepts such as fractions, percentages, ratios, and proportion to practical situations.</li><li>
Actively fosters an organizational culture based on collaboration, support, and constructive communication.</li><li>
Must be able to analyze and assess situations, create solutions to resolve problems and collaborate with others to solve problems in a timely and professional manner to meet organizational deliverables.</li><li>
Ability to define problems, collect data, establish facts, and draw valid conclusions.</li><li>
Ability to interpret an extensive variety of technical instructions and to deal with several abstract and concrete variables.</li><li>
Attention to detail and ability to prioritize, required.</li><li>
Intermediate level computer literacy (e.g., Microsoft Office and other comparable software), required.</li><li>
Excellent organizational skills and ability to multitask.</li><li>
Demonstrates operating knowledge of computers and smartphones.</li><li>
Must be compassionate, conscientious, ethical, and possess effective interpersonal skills that allow him/her/them to have effective communication with healthcare professionals and donor families.</li></ul>
Requirements:

This is a remote position; however, candidates must reside in Louisiana, Texas, Florida, or Oklahoma.</div>

Organ Communications Coordinator

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Louisiana Organ Procurement Agency

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Organ Communications Coordinator