Qureos Mentor

Love Turkey

Dental Centre Turkey is a service provider company specialising in dental tourism. We are an inclusive and diverse organisation, offering a variety of services within the service and tourism industry, catering to both clients and customers beyond our core specialty. While our focus is on creating innovative solutions in dental tourism, we are dedicated to enhancing the value of all services offered, reflecting our versatility and commitment to excellence in each sector we operate in.Job Description- Managing the daily running of the contact centre, including sourcing equipment, effective resource planning and sales strategies in line with business requirements and targets,- Applying contact centre strategies in line with company policies to improve operational performance and sales, ensuring employee adherence to Contact Centre procedures,- Setting/meeting performance targets in relation to business development, people management, efficiency, productivity, sales, quality and cost effectiveness,- Liaising with sales leaders, operational managers, Human Resources Department, CEO and third parties to gather information and resolve issues,- Ensuring all relevant communications and data are updated and recorded for an accurate monthly management report relating to Contact Centre performance to the CEO,- Maintaining up-to-date knowledge of industry developments and involvements in dental technology, products, dental techniques and patient expectations,- Ensuring the effective management of patient communications to ensure a satisfactory conclusion, with a focus on customer service and sales- Developing presentations, documentation and talks to motivate and educate Contact Centre personnel, ensuring training needs are identified and actions are taken to address issues in a timely manner,- Ensuring Contact Centre statistics are accurate and in line with Company and Contact centre KPI&rsquo;s and other important performance levels,- Initiating and coordinating together with the Human Resources Department, bonuses, promotions, reward and incentive schemes,- Coaching, motivating and retaining Contact Centre personnel in line with retention targets and communicating company developments and goals as requested and at the right time,- Ensuring patient satisfaction by conducting periodic surveys to demonstrate patient satisfaction levels,- Ensuring shift patterns and the number of personnel required to meet current demands are arranged in line with business needs,- Delegating tasks to Contact Centre personnel as required, providing instructions and assistance as needed and ensuring that any areas where Contact Centre personnel are non-compliant are identified and issues are resolved swiftly,- Ensuring Contact Centre quality assessments are fairly and accurately conducted without bias,- Assisting in the creation of case management records/ reports relating to daily problems and remedial actions taken,- Leveraging Data and insights gathered in the contact centre to recommend, influencing and implementing process improvement opportunities,- Analysing and communicating foreseeable risks associated with the Contact Centre performance and patient experience openly to Human Resources and CEO.We aim to recruit the suitable candidate who is/has,Qualifications- Detail-oriented and possesses a solid understanding of the business and company mission, vision, core values and strategy,- Strong in time management, organising and multi-tasking in a contact centre environment,- An excellent understanding of B2C sales- Able to make sound decisions based on the evidence available and communicate to related parties,- Exceptional in interpersonal relations, customer service, problem-solving, verbal and written communication, sales and conflict resolution skills,- Able to complete tasks independently according to the order of priority and company policy,- Proficiency with necessary technology, including computer software, social media and other applications,- The ability to delegate effectively and monitor closely personnel handling,- A critical thinker from a non-emotional standpoint, possessing the emotional intelligence necessary to deal effectively with unsatisfied patients and colleagues,- Proactive in identifying the root cause of the problem and proposing realistic solutions suitable for the business,- The ability to lead a team emphasising excellence and company goals,- Result oriented with a deep understanding for openness, transparency and ethical standards.Job Type: Full-timeApplication Question(s):<ul><li>What is your salary expectation?</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Antalya (Required)</li></ul>

Contact Centre Manager

Join Love Turkey and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Love Turkey

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Contact Centre Manager