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LPL Financial Global Capability Center

<div>At LPL&rsquo;s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We&rsquo;re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
Job Overview:
We are seeking talented and experienced Sr. Software Engineers to join the Investor Data Technology team. This role offers the opportunity to make a meaningful impact across a platform serving ~4 million users.
The team is responsible for delivering high‑quality, scalable and reliable data solutions to consumers. The ideal candidate is expected to have hands‑on experience, thrives in a fast‑paced environment and is passionate about building and maintaining data‑driven platforms while collaborating with a motivated and high‑performing team.
Responsibilities:<ul><li>
Design, develop, test, and implement full‑stack solutions using .NET/C#, Angular and AWS.</li><li>
Build and maintain cloud‑native, containerized microservices architectures.</li><li>
Provide technical leadership through design reviews, code reviews, and best‑practice implementation aligned with LPL SDLC and RM processes.</li><li>
Collaborate with cross‑functional teams (Product, Design, Platform, Ops) to deliver high‑quality, integrated solutions.</li><li>
Identify opportunities for application and process improvements; contribute to platform roadmaps and technical documentation.</li><li>
Maintain, troubleshoot, optimize, and enhance existing systems.</li><li>
Communicate effectively with both technical and non‑technical stakeholders.</li></ul>
Requirements:<ul><li>
8+ years of experience with .NET/C#, Angular, JavaScript/TypeScript, SQL &amp; NoSQL.</li><li>
8+ years of AWS cloud development and deployment experience, including EKS, RDS/Aurora, S3, Athena, Glue, and EventBridge.</li><li>
8+ years of hands‑on full‑stack software development experience.</li><li>
6+ years of experience designing and implementing complex, distributed systems.</li><li>
Exposure in building ETL and data pipelines.</li><li>
6+ years of experience with source control and CI/CD pipelines, including tools such as GitHub, TeamCity, Octopus, Jenkins, or Jules.</li><li>
Experience leveraging AI‑assisted development tools such as GitHub Copilot, Copilot Chat, Cursor, or similar technologies.</li></ul>
Core Competencies:<ul><li>
Strong verbal and written communication skills.</li><li>
Excellent analytical, estimation, and problem‑solving abilities.</li><li>
Ability to translate business needs into technical solutions.</li><li>
Proven ability to plan, prioritize, and execute in a fast‑paced environment.</li><li>
Team‑oriented mindset with a passion for continuous learning and improvement.</li></ul> 
Preferences:<ul><li>
AWS Associate-level certifications (e.g., AWS Certified Developer &ndash; Associate, AWS Certified Solutions Architect &ndash; Associate).</li><li>
Additional AWS or cloud-related certifications are a plus.</li><li>
Hands-on experience with Kong API Gateway.</li><li>
Familiarity with GitHub Copilot and other AI-assisted development tools.</li></ul>
LPL Global Business Services, LLP - PRIVACY POLICY</div>

Senior Software Engineer - NET/C#, Angular and AWS

<div>At LPL&rsquo;s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We&rsquo;re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
Job Overview:
We are seeking talented and experienced Sr. Software Engineers to join the Investor Data Technology team. This role offers the opportunity to make a meaningful impact across a platform serving ~4 million users.
The team is responsible for delivering high‑quality, scalable and reliable data solutions to consumers. The ideal candidate is expected to have hands‑on experience, thrives in a fast‑paced environment and is passionate about building and maintaining data‑driven platforms while collaborating with a motivated and high‑performing team.
Responsibilities:<ul><li>
Design, develop, and maintain Python-based applications and services.</li><li>
Build and optimize data pipelines using AWS Glue and PySpark.</li><li>
Develop and deploy containerized applications on AWS EKS.</li><li>
Implement API and Microservices patterns using API Gateway and AWS Lambda.</li><li>
Integrate with AWS DocDB, PostgreSQL and other data stores.</li><li>
Implement messaging and streaming solutions using Kafka.</li><li>
Write clean, maintainable, and testable code following Test Driven Development (TDD) principles.</li><li>
Collaborate in an Agile Scrum environment, participating in sprint planning, daily stand-ups, and retrospectives.</li><li>
Document technical designs and processes in Confluence and manage tasks in JIRA.</li><li>
Work with GitHub for version control and CI/CD pipelines.</li><li>
Apply basic Terraform skills for infrastructure as code.</li><li>
Ensure application security, scalability, and performance.</li></ul> 
Requirements:<ul><li>
8+ years of hands‑on experience designing and developing ETL processes and data pipelines on AWS, utilizing Glue, S3, Python, RDS/Aurora, Athena and Event Bridge.</li><li>
8+ years of Proficiency in Python and related frameworks.</li><li>
Solid understanding of relational and NoSQL databases (PostgreSQL, DocDB).</li><li>
Familiarity with Kafka for event-driven architectures.</li><li>
Experience using Terraform for infrastructure automation and data lake development is a plus.</li><li>
Experience with Agile Scrum methodology and tools like JIRA.</li><li>
Strong understanding of TDD and unit testing frameworks (pytest, unittest).</li><li>
6+ years of experience with source control and CI/CD pipelines, including tools such as GitHub, TeamCity, Octopus, Jenkins, or Jules.</li><li>
Experience leveraging AI‑assisted development tools such as GitHub Copilot, Copilot Chat, Cursor, or similar technologies.</li></ul>
Core Competencies:<ul><li>
Strong verbal and written communication skills.</li><li>
Excellent analytical, estimation, and problem‑solving abilities.</li><li>
Ability to translate business needs into technical solutions.</li><li>
Proven ability to plan, prioritize, and execute in a fast‑paced environment.</li><li>
Team‑oriented mindset with a passion for continuous learning and improvement.</li></ul> 
Preferences:<ul><li>
AWS Associate-level certifications (e.g., AWS Certified Developer &ndash; Associate, AWS Certified Solutions Architect &ndash; Associate).</li><li>
Additional AWS or cloud-related certifications are a plus.</li><li>
Hands-on experience with Kong API Gateway.</li><li>
Familiarity with GitHub Copilot and other AI-assisted development tools.</li></ul>
LPL Global Business Services, LLP - PRIVACY POLICY</div>

Senior Software Engineer - ETL, AWS

<div>At LPL&rsquo;s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We&rsquo;re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
Job Overview:
We are seeking a Senior IVR Quality Engineer to lead quality assurance efforts for our enterprise IVR and contact center platforms. This role will focus on ensuring the reliability, performance, and customer experience of voice applications and integrations across platforms such as NICE CXone, Microsoft Dynamics 365, Nexidia, and Hammer (Empirix). The ideal candidate will have deep experience in automated and manual testing of IVR systems, strong analytical skills, and a passion for delivering high-quality customer interactions. You&rsquo;ll work closely with product and engineering teams to understand features, develop and automate test cases, improve product quality and shorten release time from dev to production.
Responsibilities:<ul><li>
Design, develop, and execute test strategies for IVR and contact center applications.</li><li>
Lead end-to-end testing efforts across platforms including NICE CXone, MS Dynamics 365, Nexidia, and Hammer</li><li>
Collaborate with development, product, and operations teams to define quality standards and ensure test coverage.</li><li>
Utilize Hammer Test System for load, regression, and functional testing of IVR flows and telephony infrastructure.</li><li>
Validate CRM integrations and workflows within Microsoft Dynamics 365.</li><li>
Develop automated test scripts using tools such as Selenium, Postman, JMeter, or similar.</li><li>
Monitor and report on test results, defects, and performance metrics.</li><li>
Mentor junior QE engineers and contribute to continous improvement of QE processes.</li><li>
Create and maintain data scenarios to support test plans and test cases</li><li>
Analyzing test results, being a vocal proponent for quality in every phase of the development process</li><li>
Documenting and track bugs to closure</li><li>
Working in an Agile/Scrum environment to deliver high quality software</li></ul>
What are we looking for?
We&rsquo;re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements:<ul><li>
Bachelor&rsquo;s degree in technical field, Computer Science, Computer Engineering or equivalent</li><li>
5+ years of experience as a Quality Engineer or SDET with a focus on IVR and contact center technologies</li><li>
Demonstrated ability - and strong aptitude - to use AI-assisted engineering tools(e.g. GitHub, Copilot, Cursor, or similar) to improve productivity, code quality, and problem-solving efficiency</li><li>
Hands-on experience with NICE CXOne, Hammer (Empirix), Nexidia, and Microsoft Dynamics 365</li><li>
Strong understanding of telephony protocols (SIP, VoIP), call routing, and IVR design</li><li>
5+ years working with test processes, methodologies, tools and technology</li><li>
Automation experience working with technologies: Java, Python, Java Script, .Net etc.</li><li>
Familiarity with CI/CD tools such as Azure DevOps, Jenkins, Octopus, or GitLab</li><li>
Excellent problem-solving, communication, and documentation skills</li><li>
Ability to thrive in a fast-paced environment where resourcefulness, determination, and strong problem-solving skills are necessary for success</li><li>
Positive attitude and the ability to complete assigned objectives with minimal supervision</li></ul>
Preferences:<ul><li>
Master&rsquo;s degree in Computer Science, Computer Engineering or related field</li><li>
Experience with speech recognition, natural language processing, or AI-driven IVR</li><li>
Knowledge of cloud contact center platforms (e.g. Genesys, Five9) &bull; Certifications in ISTQB, CXone, or Microsoft Dynamics are a plus</li><li>
Excellent understanding of CI/CD and how QA/automation process fits into the model</li><li>
Knowledge of automation tools like Appium, Xcode, Selenium, BDD and Cucumber</li><li>
Fluent in API and UI testing and creating automation test suits</li><li>
Prior experience working as QA or SDET in Agile/Scrum teams, Financial Industry experience is plus</li></ul>
Core Competencies:<ul><li>
Able to make quick decisions and resolve complex technical problems</li><li>
Ability to manage through shift changes and effectively transition open and unresolved issues.</li><li>
Ability to adapt, learn new technologies, develop new processes, and improve procedures.</li><li>
Excellent documentation skills.</li><li>
Ability to write, read, interpret, and edit complex documents and correspondence with team members and stakeholders.</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to work peak, off-peak, weekend, and holiday shifts.</li><li>
Ability to communicate and respond to communication effectively with client, associates, and stakeholders.</li><li>
Ability to perform problem-solving, use logic and creative thought processes to resolve complex technical problems.</li></ul>
LPL Global Business Services, LLP - PRIVACY POLICY</div>

Senior IVR Quality Engineer

<div>At LPL&rsquo;s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We&rsquo;re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
What if you could build a career where ambition meets innovation?
At LPL Financial Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We are proud to expand in Hyderabad.
Join us as we create something extraordinary together.
Job Overview:
We are seeking a CXOne Platform Engineer &amp; Developer to provide hands‑on operational support and design/build new functionality on the NICE CXOne platform. This role blends day‑to‑day support, platform reliability, and engineering‑led enhancements to improve the experiences of our Customer Service Representatives and the Advisors who depend on LPL. You will collaborate across engineering, product, and operations teams; operate independently in a lean environment; and deliver reliable, well‑instrumented solutions aligned to Agile and SDLC practices.
Responsibilities:<ul><li>
Operational Support &amp; Troubleshooting</li><li>
Troubleshoot IVR flows, Studio scripts, routing logic, ACD settings, and telephony issues.</li><li>
Act as an escalation point for complex incidents and break/fix efforts.</li><li>
Platform Reliability, Uptime &amp; Performance</li><li>
Perform health checks, configuration reviews, and performance monitoring.</li><li>
Implement improvements that enhance stability, resilience, and scalability.</li><li>
Development &amp; New Functionality</li><li>
Design, build, test, and deploy Studio scripts, routing logic, and workflow enhancements.</li><li>
Develop integrations with CRM, analytics, and other systems; create reusable components and automation.</li><li>
Work with engineering and DevOps teams to support automated builds, validations, and deployment workflows.</li><li>
Observability, Monitoring &amp; Measurement</li><li>
Implement dashboards, alerts, logging, and workflow instrumentation.</li><li>
Define SLIs/SLOs and use performance data to drive continuous improvement.</li><li>
Incident &amp; Problem Management</li><li>
Lead or support incident triage and root-cause analysis.</li><li>
Drive long-term fixes that reduce recurrence and improve recovery times.</li><li>
Change &amp; Release Execution</li><li>
Execute updates to call flows, routing, skills, and platform configurations via controlled change processes.</li><li>
Support CI/CD pipelines, automated testing, and deployment processes for reliable releases.</li><li>
Cross-Platform Coordination</li><li>
Collaborate with engineering, product, and operations teams to ensure workflow continuity.</li><li>
Ensure tagging, integrations, and routing align with standards and architectural guidelines.</li><li>
Documentation &amp; Knowledge Transfer</li><li>
Maintain runbooks, configuration documentation, and technical knowledge assets.</li></ul>
What are we looking for?
We&rsquo;re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements:<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.</li><li>
3&ndash;6 years of experience in contact center technologies, platform engineering, or enterprise application support/development.</li><li>
2+ years hands-on experience with NICE CXOne (Studio, IVR, ACD, Routing) and troubleshooting complex contact center workflows.</li><li>
Demonstrated ability&mdash;and strong aptitude&mdash;to use AI-assisted engineering tools (e.g., GitHub Copilot, Cursor, or similar) to improve productivity, code quality, and troubleshooting speed.</li><li>
Experience with version control, automated testing, and CI/CD practices for deploying scripts, integrations, and configuration changes.</li><li>
Proficiency with RESTful APIs, OAuth2/OIDC, and common data formats (JSON/XML) for building/consuming integrations.</li><li>
Working knowledge of cloud/microservices concepts (latency, scaling, resiliency) and real-time event considerations.</li><li>
Strong in at least one of: Java or JavaScript/TypeScript for backend services, integrations, or SDK-based extensions.</li><li>
Ability to ensure observability and measurability across workflows (tagging, metrics, dashboards, alerts) and to interpret data for decision-making.</li><li>
Ownership mindset; operates effectively in a lean engineering structure with clear, consistent delivery.</li></ul>
Preferences:<ul><li>
Master&rsquo;s degree</li><li>
Experience within the financial or wealth management industry</li></ul>
Core Competencies:<ul><li>
Experience with Angular or React for agent/operations UI extensions (CXOne Agent SDK or embedded web apps).</li><li>
.NET/C#, Python, PowerShell, or Node.js experience for automation, integrations, and internal tooling.</li><li>
Familiarity with WebSockets/event-driven patterns for real-time agent state and live dashboards.</li><li>
CI/CD pipelines, automated testing, and SDLC best practices; experience modernizing legacy components.</li><li>
Contact center analytics/reporting experience (designing dashboards, interpreting WFM/ACD data).</li><li>
Experience in regulated industries; exposure to CRM/CTI integrations (e.g., Dynamics 365) and knowledge/AI solutions.</li></ul>
LPL Global Business Services, LLP - PRIVACY POLICY</div>

Engineer II, Software Dev - Niche skill Call Center/NICE

<div>At LPL&rsquo;s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We&rsquo;re proud to be expanding and reaching new heights in Hyderabad.
Join us as we create something extraordinary together.
What if you could build a career where ambition meets innovation?
At LPL Financial Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We are proud to expand in Hyderabad.
Join us as we create something extraordinary together.
Job Overview:
The AVP, AI/ML Engineering, Tech Lead is a senior technical leader responsible for architecting, building, and operationalizing the AI systems that will transform LPL&rsquo;s advisor, client, and operational experiences.
This role guides the engineering of LLM-driven applications, agentic AI systems, autonomous workflows, retrieval-augmented generation (RAG), and the enterprise Knowledge Graph, all built within a scalable, governed, cloud-native environment. Operating within the AI/ML Engineering organization, this leader sets technical direction for how LPL builds production-quality AI&mdash;leveraging AWS Bedrock, generative model ecosystems, and modern ML tooling.
Responsibilities:<ul><li>
AI/ML Architecture &amp; Agentic System Design: Architect and lead implementation of agentic AI systems capable of multi-step reasoning, tool use, workflow orchestration, and domain-specific autonomy. Build LLM-based agents that interact with APIs, data products, and enterprise systems to drive intelligent automation and decision support. Design orchestration layers that incorporate memory, context management, and dynamic planning for advanced agent behaviours. Develop RAG architectures that integrate embeddings, vector search, and semantic retrieval into agentic workflows</li><li>
AWS Bedrock&ndash;Driven AI Platform Engineering: Lead adoption of AWS Bedrock for model selection, orchestration, governance, and enterprise scaling of LLMs and generative AI. Implement Bedrock Features such as: Guardrails, Model evaluation, Provisioned throughput, Custom model fine-tuning. Integrate Bedrock models with downstream systems, including microservices, pipelines, and agent frameworks. Partner with enterprise architecture to define standards for Bedrock usage and model lifecycle governance</li><li>
Knowledge Graph &amp; Semantic Intelligence: Own engineering and operationalization of the Enterprise Knowledge Graph and integrate it with LLM and agent frameworks as a structured reasoning layer, Implement ontology-driven enrichment, entity resolution, and graph-based retrieval for AI capabilities, Connect graph services to agents to support semantic grounding, consistency, and contextual awareness</li></ul><ul><li>
ML Engineering &amp; MLOps: Build and maintain automated pipelines for training, evaluation, deployment, and monitoring of traditional and generative ML models, Establish rigorous MLOps standards including CI/CD, reproducibility, drift detection, and quality gates, Develop feature stores, vector databases, and real-time inference services optimized for AI workloads.</li><li>
Engineering Delivery &amp; Cross-Team Collaboration: Partner deeply with DIME to ensure upstream data pipelines meet enterprise AI-grade requirements for freshness, quality, lineage, and metadata, Work with Lakehouse Engineering and Data Product teams to align models, features, and data availability, Collaborate with governance and security teams to enforce responsible AI practices and regulatory controls</li></ul>
What are we looking for?
We&rsquo;re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements:<ul><li>
8+ years of software engineering experience, with 3+ years in hands-on leadership of ML/AI initiatives. Should have leadership in designing and deploying machine learning systems in production</li><li>
Hands-on expertise with LLMs, embeddings, RAG, vector search, semantic retrieval, or agentic AI development. Should have experience with AWS services, especially Bedrock, SageMaker, Lambda, Step Functions, OpenSearch, DynamoDB, ECR, and S3</li><li>
Experience building/managing agentic solutions with solid understanding of agent orchestration, tool use, and guardrails for autonomous systems</li><li>
Proficiency in Python and modern ML frameworks (PyTorch, TensorFlow, Hugging Face). Familiarity with graph databases, ontologies, and knowledge graph technologies (Neptune, Neo4j, RDF/OWL)</li><li>
Excellent communication and cross-functional collaboration skills. Strong experience with MLOps and infrastructure-as-code (Terraform, Docker, Kubernetes)</li><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Data Science or a related field (years experience may apply to cover this requirement)</li></ul>
Core Competencies:
<ul><li>Provide architectural and engineering leadership across AI/ML Engineering</li><li>
Mentor engineers on ML system design, LLM development, agentic architectures, and cloud-native AI delivery</li><li>
Champion engineering excellence, innovation, and a builder mindset across the team</li></ul><ul><li>
Shape LPL&rsquo;s enterprise AI roadmap, influencing priorities and platform capabilities</li><li>
Translate complex AI concepts into executive-ready narratives</li><li>
Evaluate emerging agentic technologies and generative AI frameworks to guide platform evolution</li></ul>
LPL Global Business Services, LLP - PRIVACY POLICY</div>

AVP, AI & ML Engineering, Tech Lead