Urwah Admin

LSEG (London Stock Exchange Group)

<div>Customer Success Managers (CSMs) connect our clients to LSEG&rsquo;s solutions, ensuring customers realize meaningful and sustained value from our offerings.
As a Customer Success Manager, you will act as a trusted advisor to Investment Banking, Wealth, and Asset Management customers throughout their lifecycle with LSEG. You will build strong, credible relationships across a diverse set of stakeholders, deeply understand customer objectives and challenges, and proactively drive the adoption of LSEG solutions within customers&rsquo; daily workflows.
This role places strong emphasis on value creation, risk awareness, and insight‑driven engagement, ensuring customer satisfaction, retention, and long‑term growth. 
 
What You'll Do:
Develop as a subject matter expert across a selection of LSEG&rsquo;s products, specifically LSEG Workspace, guiding clients to improve their subscriptions.
Relationship Management: Manage the relationship with your portfolio of LSEG customers, from generating sales leads to onboarding and expansion. You will establish relationships, proactively contact users.
Proactively identify risks. You&rsquo;ll assess depth of product adoption, frequency, and quality of interactions, and incorporate your understanding of your customer. You will create a strategy to mitigate any cancellation risk, partnering with different teams at LSEG 
Engamenent &amp; Feedback: Demonstrate and educate end-users on how to use our solutions and models in a manner that is tailored to their specific workflow and use-case, regularly promoting new features, and reviewing product roadmaps with them so that we incorporate their feedback into our investment decisions. 
Drive organic expansion within your book of business, uncovering new opportunities by actively asking questions and proposing new products that can solve their needs 
Partner with Account Managers, Implementation Specialists, Product Managers and Customer Support, among other teams, to ensure you&rsquo;re addressing the customers&rsquo; needs, acting as their voice at LSEG.
What You'll Bring:
Fluency in English and French is required.
Relevant experience and strong understanding of financial markets, with exposure to financial institutions.
Ability to work cross‑functionally with different teams to drive customer success.
Strong proficiency in standard business productivity and reporting tools.
Strong analytical and problem‑solving skills.
Ability to adapt quickly and perform effectively in a fast‑changing environment.
Strong time‑management and prioritization skills, with the ability to manage multiple accounts effectively. 
Why Join Us?
We're proud to offer a working culture that supports growth, balance, and purpose:
Hybrid and flexible working arrangements. 
A welcoming, inclusive culture backed by Employee Networks. 
A competitive referral bonus program. 
Access to private healthcare, wellness support, and pension contributions. 
Professional development opportunities and learning resources. 
Paid volunteer time to support causes that matter to you. 
A team that values your input and supports your goals. 
 
We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</div>

Customer Success Manager with French

<div>We are looking for a potential candidate for the Account Manager with proficiency in French, English and Arabic languages to join the regional team in Cairo.
The role itself is designed to develop customer relationships and support account management for the medium size revenue accounts, executing standard sales and renewal processes where applicable. 
 
Role Responsibilities &amp; Key Accountabilities: 
Responsible for client relationship management and sales activities across a set of transactional customer accounts.
Understands what the sales cycle entails and gains knowledge of particulars for supporting accounts. 
Maintains pipeline hygiene (renewals and gross) in Salesforce, ensures all client administrative tasks are fulfilled and work with customer operations to help with deal execution and support. 
Attains average customer dedication and customer happiness scores at minimum.
Engages with clients and vendor partners proactively. 
Handles on-boarding of clients, following defined processes and suggesting improvements to these processes as need be. 
Completes Territory Plans and knows required information about the industry, domain, and target personas. 
What do you need to bring?
Fluency in English, Arabic and French to support clients from different regions. 
Good understanding of the financial services industry. 
University degree or some equivalent work experience. 
Industry certifications encouraged.
Why join us?
A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme 
Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data 
Professional Development: Quarterly Connects to ensure you meet your Goals &amp; Objectives 
Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily &quot;Me Hour&quot;, Annual wellness allowance 
Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</div>

Account Manager with French

<div>The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth. 
We are looking for a fresh graduate to join our Sales Desk Associate Team to provide administrative support to our account management team in EMEA &ndash; spanning across various customer segments. 
What You&rsquo;ll Do: 
Ensure all client administrative tasks are fulfilled.
Work with customer operations team to help with deal execution and support.
Understand key client objectives and supports account planning.
Identify additional opportunities for revenue and proactively.
Know required information about the industry, domain, and target personas.
Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios.
Own and maintain data hygiene in pipeline for select data fields.
Support on annual price increase process.
Adhere to financial controls and policies, running third-party data responsibly.
Resolve inquiries effectively, performing thorough analyses to address root causes.
Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy.
Handle diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner. 
What We&rsquo;re Looking For: 
Solid understanding of the financial services industry.
University degree or equivalent work experience University degree or equivalent work experience.
Industry certifications encouraged.
Excellent attention to detail and organizational skills.
Ability to prioritize and handle multiple tasks in a deadline-driven environment.
Problem solving skills: ability to understand, articulate, structure and solve client needs
Relationship building skills. 
What We Offer: 
We're proud to offer a working culture that supports growth, balance, and purpose: 
 
Hybrid and flexible working arrangements. 
A welcoming, inclusive culture backed by Employee Networks. 
A competitive referral bonus program. 
Access to private healthcare, wellness support, and pension contributions. 
Professional development opportunities and learning resources. 
Paid volunteer time to support causes that matter to you. 
A team that values your input and supports your goals. 
 
We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</div>

Sales Desk Associate

<div>London Stock Exchange Group, Data &amp; Analytics Business Line is one of the world&rsquo;s leading providers of financial information and trading platforms &ndash; delivering high-value data, analytics, indices, market surveillance, and solutions to manage risk, workflow and data.<div><div><div><div><div><div><div><div><div>
Through products and services including Workspace, Yield Book, StarMine, Lipper and DataScope, we deliver over 200 billion data updates every day. The quality and integrity of our data give customers the confidence they need to make critical decisions, while our ESG database, covering over 10,000 companies, supports the transition to a more sustainable global economy.
Role Summary
The Account Manager is maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, delivers outstanding service and a valuable solution. The position will lead a defined book of business or group of accounts (banks, corporates or other financial institutions) in the territory and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution &amp; Proposition Sales as well as the Customer Support department.
Some of the daily activities:<ul><li>
Build an account plan with a clear strategy (short and long term) defining specific actions for driving growth by expanding LSEG footprint</li><li>
Maintain understanding of product propositions to initiate conversations and raise interest</li><li>
Build and embed a long term trusted advisor relationship within their accounts as well as positive relationship with client C-level and other decision makers</li><li>
Daily update of CRM with sales activities, forecast &amp; pipeline</li><li>
Focus on maintaining overall customer engagement and growing and retaining handled net revenue</li><li>
Coordinate all commercial activities within accounts, being responsible for the end to end customer relationship</li><li>
Drive efficiency in account administration (especially for lower value and growth potential accounts)</li><li>
Lead internal and external stakeholders and maintain networks to negotiate and close deals</li><li>
Revenue retention (primarily), sales, and administration of accounts</li></ul>
What we are looking for:
Strong understanding of customers and their business model and workflows
5-10 years of proven experience within the customer segment
Strong product knowledge
Strong listening and questioning skills are needed for the role to efficiently design the right solution for our clients
Being self-motivated and reliant, highly driven will bring its reward with fruitful deals
Ability to build strong &amp; positive relationships with clients at all levels
Strong ability to develop and complete a sales plan, ability to use a variety of technology with a high level of proficiency
Problem solving-ability to understand, articulate, structure and solve customer needs
Significant work experience in applicable industry and knowledge of customer workflow required
Confirmed account management, sales or marketing experience in a customer facing environment required
Language skills: proficient English and Arabic
Location: Riyadh
Type: hybrid (3 days in the office; 2 days work from home)
Aligned with Saudization: KSA National requirement
WHY JOIN US?
A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme 
Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data 
Professional Development: Quarterly Connects to ensure you meet your Goals &amp; Objectives 
Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily &quot;Me Hour&quot;, Annual wellness allowance 
Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising</div></div></div></div></div></div></div></div></div>
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</div>

Account Manager

Join LSEG (London Stock Exchange Group) and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LSEG (London Stock Exchange Group)

About Company

Customer Success Manager with French

Account Manager with French

Sales Desk Associate

Account Manager