Qureos Mentor

Lucidya | لوسيديا

<div>
 
 About Lucidya
 
 
 
 Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.
 
 
 Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalised experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.
 
 
 
 Why This Role Matters
 
 
 
 We are building something new at Lucidya - an Inside Sales function designed to move fast, win often, and reach a wider market.
 
 
 While our Enterprise team navigates complex, long-horizon deals, the Inside Sales team is built for speed. You will target mid-sized organisations across industries that are ready to act now - companies that need a modern CX intelligence platform and don't have 6 months to evaluate one.
 
 
 As an Inside Sales Account Executive, you won't be waiting for leads to warm up. You'll be building your pipeline, running your own cycles, and closing deals within 30 to 60 days. 90% of your focus will be on
 
 outbound
 
 reaches.
 
 
 This role is an
 
 on-site role
 
 , based in our office in Riyadh, KSA.
 
 
 If you have a track record of closing deals without a physical presence, and want to own something - your numbers, your process, your results - this is where you do it.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Own and hit your yearly and quarterly revenue targets - pipeline health is your responsibility, not your manager's
 </li>
 <li>
 Run high-velocity, full-cycle sales from first outreach to signed contract, typically within 30 to 60 days
 </li>
 <li>
 Identify and pursue mid-market accounts across different sectors that stand to gain from Lucidya's CX intelligence capabilities
 </li>
 <li>
 Lead discovery conversations that uncover real business pain, not just surface-level interest - you sell solutions, not features
 </li>
 <li>
 Demo the product with confidence and adapt your pitch to speak to what actually matters to each buyer
 </li>
 <li>
 Work closely with SDRs to ensure a steady flow of quality meetings and provide feedback that sharpens their targeting and qualification
 </li>
 <li>
 Forecast accurately and maintain a clean, up-to-date CRM - you know where every deal stands and why
 </li>
 <li>
 Handle objections head-on and navigate procurement, legal, and stakeholder friction without losing momentum
 </li>
 <li>
 Collaborate with Customer Success on handovers that set clients up for a strong start
 </li>
 <li>
 Stay sharp on the market, competitors, and evolving customer expectations
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 You have 3 to 5 years of experience in SaaS or technology sales, with a track record of consistently hitting quota
 </li>
 <li>
 You thrive in a fast-moving environment. Short sales cycles energise you - you like building momentum, not waiting for it
 </li>
 <li>
 You are self-sufficient. You don't need a fully built playbook to perform; you can create structure where there isn't one
 </li>
 <li>
 You communicate clearly and credibly with business decision-makers - department heads, operations leaders, and executives at growing companies
 </li>
 <li>
 You are commercially aware. You understand deal economics, discount dynamics, and how to close without giving everything away
 </li>
 <li>
 You are organised and consistent. Your pipeline is real, your forecasts are reliable, and your follow-ups happen without being asked
 </li>
 <li>
 You know how to partner with SDRs - you give them honest feedback, treat them as teammates, and help them get better
 </li>
 <li>
 Experience in CX, analytics, social listening, or AI-based platforms is a strong plus
 
 
 </li>
 </ul>
 
 Culturally, you are
 
 :
 
 
 <ul>
 <li>
 Driven by results, not activity
 </li>
 <li>
 Resilient when deals don't close - you learn and move forward
 </li>
 <li>
 Honest with yourself about what's working and what isn't
 </li>
 <li>
 Excited to be part of something that's being built, not just maintained
 
 
 </li>
 </ul>
 
 What the process will look like:
 
 
 
 <ul>
 <li>
 Screening call with Talent Acquisition
 </li>
 <li>
 Technical Interview with Head of Inside Sales
 </li>
 <li>
 Case study presentation
 </li>
 <li>
 Culture fit call
 </li>
 <li>
 Offer
 </li>
 </ul>
</div>

Inside Sales Account Executive (Saudi National only)

<div>
 Lucidya is a leading AI-powered Customer Experience Management (CXM) platform in the MENA region, enabling enterprises to understand, engage, and serve customers across digital channels at scale.
 
 
 As we move toward IPO-scale, we are rebuilding parts of our platform to achieve:
 
 
 <ul>
 <li>
 Extreme reliability (SLO-driven engineering)
 </li>
 <li>
 High-scale distributed processing (billions of data points)
 </li>
 <li>
 AI-native architecture (LLM + real-time intelligence)
 
 
 </li>
 </ul>
 We don't optimize for titles, we optimize for impact! Whether you are junior or senior doesn't matter and what matters is your ability to move faster and think deeper than the average engineer. We operate with extreme ownership. Problems don't belong to teams or tickets where they belong to whoever sees them. The right person for this role doesn't walk past a broken system. If something is failing, you fix it even if it's not "your job."
 
 
 
 What You Will Work On
 
 
 
 
 Microservices &amp; Distributed Architecture
 
 
 
 <ul>
 <li>
 Design and operate high-throughput, event-driven pipelines across a 100+ microservice ecosystem handling billions of data points
 </li>
 <li>
 Build and scale distributed messaging systems with RabbitMQ, backpressure management, consumer scaling, and queue health
 </li>
 <li>
 Develop and maintain API gateway layers with advanced routing (multi-upstream, traffic splitting, environment isolation)
 </li>
 <li>
 Architect SSO and identity federation for enterprise clients, supporting multi-IdP routing with zero coupling to core services
 </li>
 <li>
 Define clean service boundaries across ingestion, processing, and delivery pipelines spanning Ruby and Python
 
 
 </li>
 </ul>
 
 Performance &amp; Systems
 
 
 
 <ul>
 <li>
 Diagnose and resolve complex production issues (e.g., deadlocks, queue exhaustion, connection pool saturation) &mdash; and eliminate root causes
 </li>
 <li>
 Optimize PostgreSQL for heavy write workloads, contention management, schema design, triggers, and connection scaling
 </li>
 <li>
 Design and tune Elasticsearch for search, indexing, and real-time Arabic relevance at scale
 </li>
 <li>
 Make informed trade-offs between multi-process and async architectures based on workload characteristics
 
 
 </li>
 </ul>
 
 Observability &amp; Reliability
 
 
 
 <ul>
 <li>
 Build and maintain observability across a large-scale system using Grafana, Loki, distributed tracing, and SLOs
 </li>
 <li>
 Own production incidents end-to-end, tracing failures across queues, search systems, and external integrations
 </li>
 <li>
 Lead root cause analysis and implement preventative measures across multi-service pipelines
 </li>
 <li>
 Build internal tooling that improves engineering velocity, automation, deployment gating, and review enforcement
 </li>
 <li>
 Turn architectural principles into enforceable standards and guardrails, not just documentation
 
 
 </li>
 </ul>
 
 Platform Evolution
 
 
 
 <ul>
 <li>
 Drive platform decoupling and service isolation across the system
 </li>
 <li>
 Contribute to Kubernetes migration and infrastructure modernization
 </li>
 <li>
 Standardize and improve CI/CD pipelines across services
 
 
 </li>
 </ul>
 
 Stack
 
 
 
 Ruby on Rails
 
 
 <ul>
 <li>
 Python
 </li>
 <li>
 PostgreSQL
 </li>
 <li>
 Elasticsearch
 </li>
 <li>
 Redis
 </li>
 <li>
 RabbitMQ
 </li>
 <li>
 Kubernetes
 </li>
 <li>
 AWS / GCP
 </li>
 <li>
 APISIX
 </li>
 <li>
 Grafana + Loki
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Strong foundation in distributed systems. You understand failure modes before you write the first line
 </li>
 <li>
 Hands-on experience with event-driven architecture and message queues in production
 </li>
 <li>
 Deep comfort with concurrency, backpressure, and fault tolerance
 </li>
 <li>
 Track record debugging complex production issues &mdash; not just fixing them, preventing them
 </li>
 <li>
 Experience with Rails or Python backends at meaningful scale
 </li>
 <li>
 You improve systems you weren't asked to touch
 
 
 </li>
 </ul>
 
 This Role is a Strong Fit If You...
 
 
 
 <ul>
 <li>
 Read and understand an existing codebase by week one
 </li>
 <li>
 See a broken system and fix it before anyone asks you to
 </li>
 <li>
 Have strong opinions about architecture and can back them up with data
 </li>
 <li>
 Think in systems: latency, throughput, failure modes, and cost at scale
 </li>
 <li>
 Treat documentation, tests, and observability as non-negotiable defaults and not afterthoughts
 </li>
 <li>
 Ship fast and without breaking things. Speed and quality are not a trade-off for you
 </li>
 <li>
 Consistently exceed expectations where meeting the bar is a floor, not a target
 </li>
 <li>
 Are hungry for hard challenges and actively seek problems at the edge of your limits
 </li>
 <li>
 Feel a sense of urgency that doesn't require external pressure
 </li>
 <li>
 Have rebuilt or stabilised something significant and can talk about it concretely
 
 
 </li>
 </ul>
 
 Why Lucidya
 
 
 
 <ul>
 <li>
 Real scale with billions of events and not just toy systems
 </li>
 <li>
 Direct impact at CTO and executive level
 </li>
 <li>
 Pre-IPO with clear trajectory and your work has real impact on clients
 </li>
 </ul>
</div>

10x Software Engineer

<div>
 
 About Lucidya
 
 
 
 Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.
 
 
 Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalised experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.
 
 
 
 Why This Role Matters
 
 
 
 We are building something new at Lucidya - an Inside Sales function designed to move fast, win often, and reach a wider market.
 
 
 While our Enterprise team navigates complex, long-horizon deals, the Inside Sales team is built for speed. You will target mid-sized organisations across industries that are ready to act now - companies that need a modern CX intelligence platform and don't have 6 months to evaluate one.
 
 
 As an Inside Sales Account Executive, you won't be waiting for leads to warm up. You'll be building your pipeline, running your own cycles, and closing deals within 30 to 60 days. 90% of your focus will be on
 
 outbound
 
 reaches.
 
 
 This is a
 
 remote
 
 role - If you have a track record of closing deals without a physical presence, and want to own something - your numbers, your process, your results - this is where you do it.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Own and hit your yearly and quarterly revenue targets - pipeline health is your responsibility, not your manager's
 </li>
 <li>
 Run high-velocity, full-cycle sales from first outreach to signed contract, typically within 30 to 60 days
 </li>
 <li>
 Identify and pursue mid-market accounts across different sectors that stand to gain from Lucidya's CX intelligence capabilities
 </li>
 <li>
 Lead discovery conversations that uncover real business pain, not just surface-level interest - you sell solutions, not features
 </li>
 <li>
 Demo the product with confidence and adapt your pitch to speak to what actually matters to each buyer
 </li>
 <li>
 Work closely with SDRs to ensure a steady flow of quality meetings and provide feedback that sharpens their targeting and qualification
 </li>
 <li>
 Forecast accurately and maintain a clean, up-to-date CRM - you know where every deal stands and why
 </li>
 <li>
 Handle objections head-on and navigate procurement, legal, and stakeholder friction without losing momentum
 </li>
 <li>
 Collaborate with Customer Success on handovers that set clients up for a strong start
 </li>
 <li>
 Stay sharp on the market, competitors, and evolving customer expectations
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 You have 3 to 5 years of experience in SaaS or technology sales, with a track record of consistently hitting quota
 </li>
 <li>
 You thrive in a fast-moving environment. Short sales cycles energise you - you like building momentum, not waiting for it
 </li>
 <li>
 You are self-sufficient. You don't need a fully built playbook to perform; you can create structure where there isn't one
 </li>
 <li>
 You communicate clearly and credibly with business decision-makers - department heads, operations leaders, and executives at growing companies
 </li>
 <li>
 You are commercially aware. You understand deal economics, discount dynamics, and how to close without giving everything away
 </li>
 <li>
 You are organised and consistent. Your pipeline is real, your forecasts are reliable, and your follow-ups happen without being asked
 </li>
 <li>
 You know how to partner with SDRs - you give them honest feedback, treat them as teammates, and help them get better
 </li>
 <li>
 Experience in CX, analytics, social listening, or AI-based platforms is a strong plus
 
 
 </li>
 </ul>
 
 Culturally, you are
 
 :
 
 
 <ul>
 <li>
 Driven by results, not activity
 </li>
 <li>
 Resilient when deals don't close - you learn and move forward
 </li>
 <li>
 Honest with yourself about what's working and what isn't
 </li>
 <li>
 Excited to be part of something that's being built, not just maintained
 
 
 </li>
 </ul>
 
 What the process will look like:
 
 
 
 <ul>
 <li>
 Screening call with Talent Acquisition
 </li>
 <li>
 Technical Interview with Head of Inside Sales
 </li>
 <li>
 Case study presentation
 </li>
 <li>
 Culture fit call
 </li>
 <li>
 Offer
 </li>
 </ul>
</div>

Inside Sales Account Executive

<div>
 We are looking for interns or coop students to work on short term projects or contribute on developing existing features. As a technical intern, you will join a team of highly qualified team engineers to participate in the innovation and development of our product which uses Machine Learning &amp; Big Data technologies to analyze content from several data sources. You will work directly under the CTO in an agile yet demanding environment. We expect you to be a fast learner to adapt those technologies mentioned above fast. Even though this job doesn't require experience, we look for very talented candidates with strong programming skills. Lucidya offers a result-driven, fun, and dynamic environment full of challenges.
 
 
 This training opportunity is
 
 only for graduating students who are looking to satisfy their graduation requirements
 
 in the following technical fields:
 
 
 <ul>
 <li>
 UI/UX
 </li>
 <li>
 Front-end
 </li>
 <li>
 Backend
 </li>
 <li>
 Engine and Database
 </li>
 <li>
 System Administration
 </li>
 <li>
 Artificial Intelligence
 </li>
 <li>
 Cybersecurity
 
 
 </li>
 </ul>
 You can also suggest your own technical field if you believe it is important for Lucidya!
</div>

Entry-Level Software Engineer (Internship, Fresh Graduate)

Join Lucidya | لوسيديا and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lucidya | لوسيديا

About Company

Inside Sales Account Executive (Saudi National only)

10x Software Engineer

10x Software Engineer

Inside Sales Account Executive

Entry-Level Software Engineer (Internship, Fresh Graduate)