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Lumina Care

Lumina Care provides virtual clinical solutions designed to streamline healthcare delivery. By connecting providers across various settings and disciplines, they aim to improve patient outcomes and reduce workloads for healthcare teams. Their services include after-hours telehealth, chronic care management, behavioral health integration, telepsychiatry, and transitional care management. Lumina Care focuses on continuous, coordinated care, leveraging technology and expert insights to enhance the efficiency and effectiveness of care delivery.

Company overview: Lumina Care is focused on unifying, coordinating, and managing care for geriatric patients in nursing facilities and at home. We offer a range of services to improve health outcomes and quality of life for patients, including afterhours telehealth, transitional care, chronic care, remote patient monitoring, behavioral health and telehealth psychiatry.Job title: Community Case CoordinatorPurpose/Summary: The Case Coordinator supports care delivery by managing and executing care coordination tasks for patients enrolled in Transitional Care Management (TCM) and Chronic Care Management (CCM) programs. This role ensures timely follow-up, accurate documentation, and effective communication between providers, patients, and external partners. Reports to Case Coordination Team Lead and Community Clinical Manager.Role &amp; Core Responsibilities: <ul><li>Manage and execute all assigned case coordination orders in ThoroughCare</li><li>Prioritize TCM orders over CCM orders to meet compliance timelines</li><li>Coordinate with providers, medical assistants, patients, and external vendors/agencies</li><li>Maintain accurate and timely documentation</li><li>Track and update all assigned cases</li><li>Escalate delays, barriers, or patient concerns to leadership</li></ul>Case Coordination Lead Responsibilities:<ul><li>Reviews all new case coordination orders daily</li><li>Assigns each patient/order based on:</li><li>Assignment tracker</li><li>Coordinator availability</li><li>Patient/date distribution</li></ul>Updates the Case Coordination Tracker with:<ul><li>Assigned Case Coordinator</li><li>Patient Name / MRN</li><li>Order Type (TCM / CCM)</li><li>Date Assigned</li></ul>Case Coordinator Actions:<ul><li>For each assigned order:</li><li>Documentation and updates on status of case coordination items.</li><li>Care Coordination Tasks:</li><li>Contact patient and/or caregiver as needed</li><li>Coordinate with vendors/agencies (home health, DME, pharmacy, etc.)</li><li>Ensure all requested services are initiated and/or completed</li><li>System Updates:</li><li>Update status in ThoroughCare</li><li>Maintain accurate updates in the Case Coordination Tracker</li></ul>Monitoring &amp; Follow-Up:<ul><li>TCM Orders (High Priority):</li><li>Initial processing within 24 hours</li><li>Follow-up and confirmation within 48&ndash;72 hours</li><li>CCM Orders:</li><li>Completed after TCM workload is addressed</li><li>Timely but non-urgent processing</li></ul>Escalation &amp; Red Flags:<ul><li>The following must be escalated to the Case Coordination Lead:</li><li>Delays greater than 24 hours</li><li>Missing or incomplete status updates</li><li>Inability to reach patient/caregiver</li><li>Barriers to completing coordination tasks</li><li>Repeated patient or provider inquiries</li></ul>Performance Expectations:<ul><li>Timely completion of assigned tasks</li><li>Accurate and thorough documentation</li><li>Clear communication across care team</li><li>Proactive escalation of issues</li><li>Consistent adherence to workflow and prioritization</li></ul>Qualifications: <ul><li>Degree in Social Work, Public Health, or a related healthcare field required. Equivalent combination of education and relevant experience may be considered.</li><li>Certification in care management or case management (preferred but not required)</li><li>At least 2 years community or long-term care nursing experience is preferred</li><li>Experience with telemedicine platforms and remote care coordination is preferred</li><li>Familiarity with electronic health record (EHR) systems and care management platforms is required</li><li>Knowledge and experience working with Medicaid and Medicare populations is preferred</li><li>Strong problem-solving skills and the ability to handle complex care scenarios is required</li><li>Comfort working in a virtual telehealth environment</li><li>Strong communication and documentation skills</li></ul>Working conditions: A designated, secure, and private home workspace is required for this remote role to ensure compliance with HIPAA and company privacy and security policies. This workspace must support confidential patient communications and prevent unauthorized access to protected health information. Typing is required and you will be required to use Company approved virtual technology to visualize patients during visits. A personally owned computer used for this role must meet all company-mandated security and encryption requirements as defined by the IT team. Company-provided security software, including platforms for patient video consultations, may need to be installed to ensure the device remains compliant with organizational data protection standards. Periods of prolonged sitting or standing can be expected. Travel requirements could occur based on specific state licensure and leadership needs.Compensation: Hourly rate of $22-28. Compensation is determined based on market range, experience, skills, education, and qualifications.We offer a comprehensive and competitive benefits package to support our employees, including:<ul><li>Medical, Dental, and Vision Insurance</li><li>Paid Time Off (PTO)</li><li>Paid Holidays and Floating Holidays</li><li>Flexible Work Arrangements and Remote Work Options</li></ul>Summary: Lumina Care is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.Pay: $22.00 - $28.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Can you start ASAP?</li></ul>Experience:<ul><li>Care coordination: 2 years (Preferred)</li><li>Telehealth: 1 year (Preferred)</li><li>Long term care: 2 years (Preferred)</li></ul>Work Location: Remote

Community Case Coordinator

Company overview: Lumina Care is focused on unifying, coordinating, and managing care for geriatric patients in nursing facilities and at home. We offer a range of services to improve health outcomes and quality of life for patients, including afterhours telehealth, transitional care, chronic care, remote patient monitoring, behavioral health and telehealth psychiatry.Job title: Clinical Program FacilitatorPurpose/Summary: The Clinical Program Facilitator serves as the primary on-site representative of Lumina Care, responsible for building strong relationships with partner facilities and onboarding patients into Lumina Care&rsquo;s clinical programs, including CCM, BHI, and CoCM. This role plays a critical part in ensuring a positive initial experience for patients, facility staff, and providers while supporting compliance, education, and operational excellence. The Facilitator also trains staff on the use of the Emma Care platform for after-hours telehealth services.Role &amp; Core Responsibilities: Patient &amp; Facility Engagement<ul><li>Serve as the on-site &ldquo;face of Lumina Care&rdquo; at partner facilities</li><li>Build and maintain positive working relationships with facility leadership, staff, and patients</li><li>Conduct patient onboarding for CCM, BHI, and CoCM programs</li><li>Educate patients and families on program benefits, consent, and participation requirements</li><li>Ensure patient enrollment documentation is completed accurately and timely</li></ul>Program Implementation &amp; Training <ul><li>Facilitate initial site visits for new facility implementations</li><li>Train facility staff and care teams on Lumina Care workflows and expectations</li><li>Provide hands-on training for the Emma Care platform, including after-hours telehealth functionality</li><li>Support troubleshooting and user adoption during the onboarding phase</li><li>Act as a liaison between facilities and Lumina Care clinical and operations teams</li></ul>Documentation &amp; Reporting <ul><li>Maintain accurate records of patient onboarding activity</li><li>Prepare and submit required reports, checklists, and visit summaries</li><li>Utilize tablets and mobile technology to complete documentation in real time</li></ul>Travel &amp; Logistics<ul><li>Travel to assigned facilities to conduct in-person onboarding and training</li><li>Coordinate schedules and visits with internal teams and facility contacts</li><li>Manage travel planning efficiently while maintaining professionalism and punctuality</li></ul>Qualifications: Required Qualifications<ul><li>High school diploma or equivalent required; associate or bachelor&rsquo;s degree preferred</li><li>Experience in healthcare, care coordination, patient engagement, or clinical operations</li><li>Strong interpersonal and communication skills with the ability to engage diverse populations</li><li>Proficiency in Microsoft Excel and Word</li><li>Comfortable using tablets, mobile applications, and web-based platforms</li><li>Ability to learn and train others on new technology systems (including Emma Care)</li><li>Reliable automobile with valid driver&rsquo;s license and insurance</li><li>Ability to travel up to 50% of the time</li></ul>Preferred Qualifications <ul><li>Experience working in a Skilled Nursing Facility</li><li>Experience onboarding patients or training staff</li><li>Familiarity with telehealth platforms</li><li>Bilingual (Spanish/English) a plus</li><li>Licensed Practice Nurse, Registered Behavior Technician or Community Health Worker experience</li></ul>Working conditions: Consistent with the Americans with Disabilities Act (ADA), Lumina Care provides reasonable accommodations to qualified individuals with disabilities unless doing so would cause undue hardship.Work Environment <ul><li>Combination of on-site facility visits and home office work</li><li>Frequent interaction with patients, caregivers, and facility staff</li><li>Potential exposure to infectious diseases</li><li>Use of tablet, laptop, and mobile devices</li></ul>Physical Requirements <ul><li>Standing, walking, and moving throughout facilities for extended periods</li><li>Sitting and typing for documentation and reporting</li><li>Light lifting of materials (up to 20 pounds) such as equipment or supplies</li><li>Ability to climb stairs and navigate facility environments</li></ul>Mental &amp; Cognitive Requirements<ul><li>Ability to multitask, prioritize, and manage time effectively</li><li>Strong attention to detail and accuracy</li><li>Ability to communicate complex information clearly and compassionately</li></ul>Schedule &amp; Travel<ul><li>Primarily weekday hours; occasional early mornings or extended days based on facility needs</li><li>Travel required up to 50%</li><li>Overnight travel will be required periodically</li><li>Weekend work is not routine but may occur occasionally based on program needs</li></ul>Compensation: $20-$40 per hour. Compensation is determined based on market range, experience, skills, education, and qualifications.Summary: Lumina Care is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.Pay: $20.00 - $40.00 per hourBenefits:<ul><li>401(k)</li></ul>Application Question(s):<ul><li>Can you start ASAP?</li></ul>Experience:<ul><li>multi-level management: 1 year (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Ability to Commute:<ul><li>Dayton, OH 45415 (Required)</li></ul>Work Location: Hybrid remote in Dayton, OH 45415

Clinical Program Facilitator (CNA/LPN/Social Worker)

Join Lumina Care and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lumina Care

About Company

Community Case Coordinator

Clinical Program Facilitator (CNA/LPN/Social Worker)