Qureos Mentor

Lush Cosmetics

<div>Position: Part Time Floor Leader

Weekly: 20-29 hours 


Interview Plan 


<div>Floor Leader

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees. The Floor Leader role is all about making the world a better place one soap at a time! 


Responsibilities:

Sales &amp; Customer Experience:
<ul>
<li>Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store's overall sales. Celebrate sales achievements with your team!</li>
<li>Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.</li>
<li>Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.</li>
<li>Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.</li>
</ul>
Team Involvement:
<ul>
<li>Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales. Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.</li>
<li>Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members perspectives related to diversity, equity, inclusion, and belonging (DEIB). Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.</li>
</ul>
Operational Excellence:
<ul>
<li>Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day. As required at your store location, take deposits to the bank.</li>
<li>Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees. Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing. Review daily communications, including store updates and task lists, to ensure that team members are informed and prepared for their shifts, promoting a culture of preparedness and organization.</li>
<li>Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.</li>
<li>Stock and Inventory: Train your team on inventory best practices and fresh standards, and support management with inventory tasks. Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales and improve the customer experience.</li>
<li>Policies and Procedures: Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.</li></ul> 


Qualifications:

Required:
<ul>
<li>Minimum 1 year of experience in:</li>
<li><ul><li>customer service and sales</li>
<li>cash handling and opening/closing procedures</li>
<li>supervisory experience involving coaching, feedback, and training</li>
<li>problem-solving issues related to customer service in day-to-day operations</li>
<li>a fast-paced team environment</li>
</ul></li><li>Knowledge and passion for skincare, natural beauty, and ethical business</li>
<li>Flexible schedule to accommodate store needs, including evenings, weekends, and holidays</li>
</ul>
Preferred:
<ul>
<li>Experience with consultation-based customer service models</li>
<li>Experience analyzing sales metrics</li>
<li>Experience working in skincare or cosmetics</li>
<li>Experience in cross cultural collaboration and DEIB or social justice training</li>
<li>Fluency in Spanish, French or other languages</li></ul> 

</div><div>
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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and M&eacute;tis peoples. 
 
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.</div></div></div>

Part Time Floor Leader - Newport Centre

Part Time Floor Leader - Crossgates

City Centre Lush MENA &ndash; Job Description &ndash; Sales AmbassadorPosition: Sales Ambassador Reports To: Store ManagerExpectations and Pay Salary Paid Monthly, 3.1 BHD Per Hour, expected to work a total of 32 to 80 hrs per month. Location: LUSH Bahrain City Centre Mall Hours: Your contracted hours. Sales Ambassadors should be prepared to contribute to staff meetings and stock take, being flexible to the needs of the business with reasonable notice. This includes being available to work evenings, weekends, holidays and extended mall hours.Responsibilities and Duties As a Sales Ambassador at Lush you bring enthusiasm and passion for the Lush brand through a fresh and authentic customer, staff, and shop experience. You embody all the Essential Components of a Lush retail employee.Customer Experience:<ul><li>Offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge</li><li>Educate customers on our brand values on the shop floor</li><li>Demonstrate open body language, enthusiasm and create an engaging environment</li><li>Be adaptable to different customer needs and adjust to varied traffic patterns</li><li>Actively demonstrate products as part of the customer experience</li><li>Using Random Acts of Kindness as explained by your manager to make your customer&rsquo;s day when you feel they need it the most</li><li>Having a good level of awareness of the shop floor, including urgency to help customers and excellent communication with the team</li></ul>Team Involvement:<ul><li>Show up to each shift with a positive attitude and ready to contribute to the team</li><li>Follow the dress code and arrive every day with a clean apron and fresh appearance</li><li>Contribute and engage in staff meetings and training sessions</li><li>Be open to change and seek feedback from your team to grow your skills and add value to your shop</li><li>Contribute to an environment where forward thinking, diversity, and inclusion are a part of your team</li><li>Working as a team with everyone in the store, supporting each other and contributing to a vibrant atmosphere with a happy team and customers</li><li>Taking direction and completing tasks as delegated by your management team to ensure the smooth running of the store</li></ul>Operations and Brand Standards:<ul><li>Help create and maintain a customer-oriented and inviting shop atmosphere</li><li>Be accurate and efficient on the till and with cash/credit card handling</li><li>Maintain store cleanliness standards by using checklists and merchandise displays as needed</li><li>Stock product displays to appropriate levels and rotate stock for freshness</li><li>Act in accordance to the behaviors outlined in Lush training and policy materials</li><li>Carry out opening and closing procedures efficiently and to a high standard</li><li>Learning and adhering to the company policies and procedures that are communicated to you</li><li>Merchandising according to the guidelines to create inviting, plentiful displays with fresh testers</li></ul>Development and Progression:<ul><li>Using your reviews and monthly one-on-ones to take on board feedback and receive coaching to strengthen your development</li><li>Learning from your team by sharing best practices and product knowledge</li><li>Taking ownership and responsibility in the store as directed by your management team, once trained and prepared to do so</li><li>Staying up to date with the opportunities available to you in the company, by using internal bulletins and the website for reference</li><li>When appropriate, supporting your management team in recruiting passionate, dedicated staff.</li></ul>Lush MENA Job Type: Part-timePay: BD3.125 per hourApplication Question(s):<ul><li>Are you a Bahraini?</li><li>Are you a University Student in Bahrain?</li><li>Are you ready to work during weekdays, weekends, public holidays, and extended mall hours?</li></ul>

Sales Associate (For Bahraini Only)

Join Lush Cosmetics and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Lush Cosmetics

ABOUT_COMPANY

Part Time Floor Leader - Newport Centre

Part Time Floor Leader - Crossgates

Sales Associate (For Bahraini Only)