Qureos Mentor

Luxury Bath Technologies Corporate

<div>
 
 
 Call Center Manager
 
 
 
 Company:
 
 Kroll Construction
 
 
 Location:
 
 Garden City, MI
 
 
 Who We Are
 
 
 Kroll Construction is a leader in the bath remodeling industry, delivering high-quality, affordable, and stylish solutions to homeowners. We pride ourselves on exceptional customer service and a results-driven team environment.
 
 
 What We&rsquo;re Looking For
 
 
 We are hiring an experienced
 
 Call Center Manager
 
 to lead our team and drive performance. This role is ideal for a motivated leader who thrives in a fast-paced, sales-driven environment and knows how to build, coach, and scale a successful call center team.
 
 
 What You&rsquo;ll Do
 
 <ul>
 <li>
 
 Lead, hire, train, and manage call center representatives
 
 </li>
 <li>
 
 Drive team performance and ensure appointment-setting goals are met
 
 </li>
 <li>
 
 Monitor KPIs including call volume, set rate, and show rate
 
 </li>
 <li>
 
 Coach and develop team members through ongoing feedback and training
 
 </li>
 <li>
 
 Manage schedules to ensure proper coverage
 
 </li>
 <li>
 
 Collaborate with marketing and sales teams to align campaigns and goals
 
 </li>
 <li>
 
 Improve scripts, processes, and call strategies
 
 </li>
 <li>
 
 Monitor calls for quality assurance and professionalism
 
 </li>
 <li>
 
 Ensure accurate reporting and CRM usage
 
 </li>
 </ul>
 
 What You Bring
 
 <ul>
 <li>
 
 2+ years of call center management or leadership experience
 
 </li>
 <li>
 
 Proven ability to meet or exceed performance metrics
 
 </li>
 <li>
 
 Strong leadership and team-building skills
 
 </li>
 <li>
 
 Excellent communication and coaching abilities
 
 </li>
 <li>
 
 Highly organized with strong problem-solving skills
 
 </li>
 <li>
 
 Experience in sales or home improvement is a plus
 
 </li>
 <li>
 
 Comfortable working with CRM and call center systems
 
 </li>
 </ul>
 
 What We Offer
 
 <ul>
 <li>
 
 Competitive base pay + performance bonuses
 
 </li>
 <li>
 
 Growth and advancement opportunities
 
 </li>
 <li>
 
 Supportive, team-oriented environment
 
 </li>
 </ul>
 
 Apply Today
 
 
 Ready to lead a high-performing team and grow your career? Apply now to join
 
 Kroll Construction
 
 !
 
</div>

Call Center Manager

Join Luxury Bath Technologies Corporate and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Luxury Bath Technologies Corporate

About Company

Call Center Manager

Call Center Manager