Qureos Mentor

LyondellBasell

<div></div><div><div><div><div><div>Location:
EG
</div></div></div></div><div><div><div><div>Req ID: 90056
</div></div></div></div><div><div><div><div>Facility: CAIRO-490
</div></div></div></div><div><div><div><div>Department: Customer Service KSA
</div></div></div></div><div><div><div><div>Division: I&amp;D, Supply Chain, CCE &amp; LYBOM
</div></div></div></div><div></div><div><div><div><div><p>LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary <i>MoReTec</i> recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Account Specialist II</b></h2>
</div><div><p>
The Account Specialist II manages the accurate and timely execution of the order fulfillment process for customers. The jobholder is the main point of contact for all customer related issues. This encompasses order receipt, customer stock forecasting, and coordination of product and transport availability, timely delivery, documentation , handling of customer complaints, and up to invoicing.
<br>
Participates in interdepartmental projects and conducts the training for new customer service staff.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
RESPONSIBILITIES AND ACCOUNTABILITIES:</b></h2>
</div><div><ul><li>Deliver highest quality service to customers in AFME by handling customer requests in a timely and professional manner</li>
<li>Act as primary interface with Planning, Sales, Business and Supply Chain in order to serve the customer in the most efficient and effective way</li>
<li>Develops strong relationships with key stakeholders (customers, business, HR, SC, Finance, etc) and builds an effective network.</li>
<li>Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved parties</li>
<li>Participate in projects. Bring in experience, address issues and challenge current practices</li>
<li>Capable to serve strategic and important customers i.e. global accounts or distribution</li>
<li>Monitor KPI dashboard for area of responsibility and take corrective actions in case of deviations</li>
<li>Check accuracy of Customer Master Data in the SAP system in liaison with Master Data team</li>
<li>Become a Subject matter Expert in a specific area</li>
<li>Respects all policies and procedures and proactively &ldquo;lives&rdquo; them.</li>
<li>Actively working on process improvements by sharing best practices with other offices</li>
<li>Follow the company policy about Product risk management as well as directives and procedures from Lyondellbasell Product Stewardship Manager AP &amp; AFMEI.</li>
<li>Follow up of claims in guidance with the policy for product risk management.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>PERSON SPECIFICATION:
</b></h2></div><div><p>Education:<br>
University / college degree preferred or equivalent experience<br>
IT capabilities (SAP, MS Office)</p>
<p>
Work Experience:<br>
 Minimum of 5 years in Customer Service or similar role with customer contact</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Competencies</b></h2>
</div><div><ul><li>Instills Trust &amp; Exemplifies Integrity : Gaining the confidence &amp; Trust of others through honesty , integrity &amp; authenticity.</li></ul>
<ul><li>Demonstrates Courage : Stepping up to address difficult issues , saying what needs to be said , acting with integrity , doing what is right .</li></ul>
<ul><li>Builds effective teams : Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.</li></ul>
<ul><li>Ensures Accountability : Holding self &amp; others accountable to meet commitments.</li></ul>
<ul><li>Drives Results : Consistently achieving results even under tough circumstances.</li></ul>
<ul><li>Collaborates : Building partnerships and working collaboratively with others to meet shared objectives within and across functions.</li></ul>
<ul><li>Cultivates Innovation : Creating new and better ways for the organization to be successful . Uses lateral thinking . Questioning the status quo.</li></ul>
<ul><li>Customer Focus : Building strong customer relationships and delivering customer-centric solutions . Focuses on internal &amp; external customers.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>&lsquo;Order to Cash&rsquo;process &ndash; Understands the process in general and in particular the differences between the business units from forecast, order entry, planning, allocation, shipping up to billing. Has good network with all involved stakeholders and good knowledge of SAP.</li></ul>
<ul><li>Quality Management &ndash; Good knowledge of the Quality Management Systems and the Quality Notification process. Handles, resolves and monitors customer complaints in a tactful and professional manner. Participates in external and internal audits.</li></ul>
<ul><li>Problem Solving &ndash; Ability to analyze problems and detect root causes. Implements and monitors tools and measures to resolve the problems</li></ul>
<ul><li>Master Data &ndash; Understanding the set up of master data in SAP under his responsibility and ensure accuracy in close collaboration with Master Data team</li></ul>
<ul><li>Credit &ndash; Understands the customer related financial coherences. Liaises with FSS, credit and tax and informs the AM in case of issues</li></ul>
<ul><li>Change Management &ndash; adapts and facilitates changes, becomes comfortable in new circumstances and discusses and supports the need of changes in a constructive way. Leads smaller projects.</li></ul></div></div></div><p>
Privacy Statement: For information regarding how LyondellBasell processes your personal data, please read our Privacy Statement</p><br>
<p></p>
<p><b>Stay Connected!</b></p><br>
<p></p>
<ul><li>Visit our LYB Website</li>
<li>Follow us on LinkedIn and Instagram</li>
<li>Like us on Facebook</li>
<li>Subscribe to our YouTube channel</li></ul></div></div></div></div></div><p></p>

Account Specialist II

<div></div><div><div><div><div><div>Location:
Houston, TX, US, 77056
</div></div></div></div><div><div><div><div>Req ID: 89984
</div></div></div></div><div><div><div><div>Facility: Williams Tower -130
</div></div></div></div><div><div><div><div>Department: Prog Mgmt Corp Functions
</div></div></div></div><div><div><div><div>Division: Innovation
</div></div></div></div><div></div><div><div><div><div><p>LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary <i>MoReTec</i> recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.</p><div><div><div><h2 class="jobSectionHeader"><b>
Come Join an Inclusive Team</b></h2>
</div><div><p>
The Accelerator Hub Lead is responsible for building and running a multi-phase acceleration engine that rapidly transforms ideas into scalable, high-impact technology solutions. This role guides initiatives through intake, feasibility, proof of concept, pilot, and enterprise deployment using a structured, stage-gated model. The role is not an R&amp;D function; it is focused on accelerating validated business value from emerging technological opportunities like AI, automation, advanced analytics, and vendor platforms.</p>
<p>
Combining strategic vision, delivery leadership, portfolio management, and change management expertise, the Accelerator Hub Lead establishes a repeatable, governed pathway that institutionalizes experimentation and enables scalable adoption across the enterprise. Their mission is to reduce the cost of experimentation, accelerate time-to-value, and drive evidence-based funding decisions for enterprise transformation.</p>
<p><b>
Core Mission</b></p>
<ul>
<li>Lower experimentation costs and risks</li>
<li>Accelerate validated value to enterprise scale</li>
<li>Ensure funding decisions are grounded in evidence and measurable outcomes</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>A Day in the Life</b></h2>
</div><div><ul><li>Lead the end-to-end acceleration lifecycle: Drive initiatives through each phase (intake, feasibility, PoC, pilot, scale) with a disciplined, repeatable process.</li>
<li>Translate ideas into measurable business value: Align every opportunity to a clear problem statement, success metrics, and validated outcomes before scaling.</li>
<li>Manage a high-impact innovation portfolio: Prioritize initiatives aligned to enterprise strategy, allocate resources effectively, and make evidence-based go/no-go decisions.</li>
<li>Accelerate time-to-value: Reduce cycle time from ideation to pilot while maintaining governance, risk controls, and architectural standards.</li>
<li>Partner across the enterprise: Collaborate with business leaders, architecture, security, data, vendors, and delivery teams to ensure robust, scalable solutions.</li>
<li>Build repeatable capabilities: Develop playbooks, guardrails, and reusable patterns to institutionalize experimentation and scale emerging technologies.</li>
<li>Innovation Lifecycle Management: Oversee structured processes from intake through pilot and full-scale transition, including proof of value/concept, pilot launches, and operational handoff.</li>
<li>Governance &amp; Risk Management: Embed guardrails, governance, and compliance into all activities, ensuring risk, security, and privacy requirements are met from the outset.</li>
<li>Value Modeling &amp; Measurement: Define business value trees, quantify ROI, cost savings, and operational improvements, and implement rigorous tracking/reporting mechanisms.</li>
<li>Stakeholder Engagement: Secure buy-in from executive leadership, communicate progress and outcomes, and drive strategic agility across the organization.</li>
</ul>
<p><b>Success Metrics</b></p>
<ul>
<li>Speed from intake to pilot</li>
<li>Percentage of initiatives reaching validated value</li>
<li>Capital efficiency (cost per validated initiative)</li>
<li>Percentage of pilots successfully scaled</li>
<li>Realized business value (savings, revenue, risk reduction)</li>
<li>Stakeholder satisfaction</li>
<li>Reduction in shadow IT experimentation</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>You Bring This Value</b></h2>
</div><div><ul><li>10+ years in technology, change management, consulting, strategy, or innovation hub roles</li>
<li>Proven record of delivering innovation projects and technology transformation</li>
<li>Strong financial acumen and experience building business cases</li>
<li>Cross-functional program management capability</li>
<li>Comfort with ambiguity and fast-paced environments</li>
<li>Ability to influence senior executives and stakeholders</li>
<li>Experience working in outsourced/co-sourced environments (preferred)</li>
</ul>
<p><b>Critical Competencies</b></p>
<ul>
<li>Strategic Thinking: Aligns innovation to measurable enterprise outcomes</li>
<li>Operational Discipline: Implements effective governance and guardrails without slowing momentum</li>
<li>Bias for Action: Moves ideas forward quickly while managing risk</li>
<li>Executive Communication: Translates technical initiatives into compelling business value narratives</li>
<li>Portfolio Mindset: Balances experimentation with capital responsibility</li>
</ul>
<p><b>Ideal Background Profiles</b></p>
<ul>
<li>Digital transformation leader or change manager</li>
<li>Head of innovation, Incubation Lead, Digital Hub Lead</li>
<li>Enterprise program executive</li>
<li>Advanced analytics/AI transformation lead</li>
<li>Product portfolio leader in a large enterprise</li>
<li>Chief of Staff background</li>
</ul>
<p><b>What Makes This Role Different?</b></p>
<p>
This is not a traditional R&amp;D or innovation lab role. The Accelerator Hub Lead institutionalizes a repeatable acceleration process that quickly and safely converts emerging technologies into measurable business outcomes at scale. The focus is always on value realization, disciplined execution, strategic rigor, and sustainable enterprise impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Competencies</b></h2>
</div><div><div>Build Partnerships</div><div>
Drive Innovation</div><div>
Grow Capabilities</div><div>
Promote Inclusion</div><div>
Motivational Fit</div><div>
Technical Skills</div><div>
Deliver Results</div></div></div></div><p>
Learn more about our benefits: Benefits/Health &amp; Welfare | LyondellBasell</p>
<p><b>
Stay Connected!</b></p>
<ul>
<li>Visit our LYB Website</li>
<li>Follow us on LinkedIn and Instagram</li>
<li>Like us on Facebook</li>
<li>Subscribe to our YouTube channel<br>
<br>
LyondellBasell is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability, age, veteran status, and other legally protected characteristics. The US EEO is the Law poster is available here.<br>
<br>
LYB is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation related to LYB&rsquo;s recruiting process, please email us at Careers@lyb.com.<br>
<br>
Applicants must be at least 18 years old.<br>
<br>
LyondellBasell does not accept or retain unsolicited r&eacute;sum&eacute;s or phone calls and/or respond to them or to any third party representing job seekers.<br>
<br>
Privacy Statement: For information regarding how LyondellBasell processes your personal data, please read our Privacy Statement.</li></ul></div></div></div></div></div><p></p>

Accelerator Hub Lead

Join LyondellBasell and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

LyondellBasell

About Company

Account Specialist II

Accelerator Hub Lead