Qureos Mentor

MCaffeine

About the company :mCaffeine is Indias 1st caffeinated personal care brand with an exciting range of Caffeinated products for young and aspiring millennials. We believe in Confidence over all skin &amp; body biases. Redefining the age-old notions of beauty associated with colour, we never sell insecurities. We have vowed not to make fairness products. At mCaffeine beauty has no colour or gender. It's about you. You are a revolution, a culture, a routine, a high, and essentially now - a Lifestyle. You are Bold, Young and Confident.Come, join the pack!Role : Customer Support ExecutiveJob Location : Saki Naka, AndheriImmediate joiners preferred.We are looking for a dynamic and customer-focused Customer Support Executive to join our team.Key Responsibilities:<ul><li>Respond to customer queries via calls, email, chat, and social media in a timely and professional manner</li><li>Resolve customer complaints, issues, and requests with empathy and accuracy</li><li>Maintain a high level of product knowledge to provide effective support</li><li>Coordinate with internal teams (logistics, operations, tech) to follow up on customer concerns</li><li>Document and track issues, feedback, and trends for process improvements</li><li>Ensure customer satisfaction and promote brand loyalty</li></ul>Requirements:<ul><li>Any Bachelors degree</li><li>Strong verbal and written communication skills in English</li><li>A customer-first mindset with a problem-solving attitude</li><li>Ability to multitask and manage time effectively</li><li>Basic knowledge of Microsoft Office or Google Workspace tools</li><li>Prior experience in customer support or D2C brands is a plus (but not mandatory)</li></ul>Working Days : 6 Days working/Weekends will be Work from HomeWhy Join Us?<ul><li>Work with a fast-growing D2C brand</li><li>Learn hands-on customer experience management</li><li>Collaborative and growth-driven environment</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;18,000.00 - &#8377;21,250.16 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Life insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>Are you willing to commute to saki naka location?</li></ul>Work Location: In person

Customer Support Specialist

Join MCaffeine and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MCaffeine

ABOUT_COMPANY

Customer Support Specialist