Abrar Admin

M.E.R.C.Y. Communities

MERCY COMMUNITIESJOB DESCRIPTION CASE MANAGER/SERVICE COORDINATORPOSITION SUMMARY: The Service Coordinator has overall responsibility for case management; resource coordination and development of a service plan with the participant which addresses the issues contributing to their homelessness.GENERAL RESPONSIBILITIES:<ul><li>Works as part of a team with other MERCY staff, mentors, volunteers, and community service providers to challenge, guide, and support the families in achieving the goals of their service plan.</li><li>Values the empowerment of participants and actively incorporates the approach into their daily work</li><li>Respects and values the participant&rsquo;s individuality, diversity, and dignity and provides assistance in a non-judgmental context</li><li>Employs an empathetic and strength-based approach in the provision of services</li><li>Develops professional relationships with participants and encourages same in others, maintains appropriate boundaries</li><li>Values the participant&rsquo;s right to confidentiality, strictly adheres to the practice in the provision of daily services</li><li>Models and promotes effective communication skills for participants</li><li>Ensures smooth daily operations of the facility, identifies warning signs of potential crisis, and employs effective intervention techniques</li><li>Ensures a safe environment for participants, models positive conflict management techniques</li><li>Provides immediate verbal feedback when participants violate house rules or expectations of their service plan</li><li>Maintains security throughout shift.</li><li>Models behavior that encourages the development of healthy relationships and helps participants recognize and build personal support networks</li><li>Uses effective time and organizational management techniques to manage workload</li><li>Monitors the progress of participants in order to effectively evaluate services</li><li>Recognizes symptoms of substance abuse and mental illnesses, including an awareness of the potential side effects from medications</li><li>Knows formal and informal community resources, social service networks and current issues affecting people who are homeless</li><li>Helps the participants to access needed social services independently</li><li>Documents all services consistent with agency policy and procedure</li><li>Tracks all donations made on shift and gives the donor an acknowledgment letter</li><li>Provides direction and support to shift volunteers, documents attendance</li><li>Participates in staff meetings, in-services and continuing education workshops</li></ul>SPECIFIC DUTIES:Community Outreach<ul><li>Participates in speaking engagements and community-based agency in-services and otherwise represents the agency in public settings</li><li>Identifies, utilizes, and forms partnerships with community resources and ancillary services, ensuring that participants have knowledge of and access to needed resources and services</li><li>Attends Resource Providers meetings and participates in other forums that support continuity of planning/care</li></ul>Intake/Assessment<ul><li>Conducts initial intake, giving program information, advocacy and referrals as indicated</li><li>Maintains database, tracking intake demographics and inquiry dispositions</li><li>Evaluates for admission, conducting initial screening interview, collecting and reviewing applications, references and other supporting documentation, secures signed release of information forms, as indicated</li><li>Refers to Program Director for final admission determination</li><li>Works and coordinates admission to MERCY House, works with landlord to coordinate permanent supportive housing admissions</li><li>Writes family social history and completes geogram in developing a profile of the family&rsquo;s functioning (strengths and weaknesses)</li><li>Compiles all data into case record, takes the lead to maintain updated records on all participants</li><li>Enters data into the HMIS system in timely manner</li></ul>Orientation/Planning<ul><li>Orients participants to the program&rsquo;s expectations and to the facility/apartment and to other participants in the program</li><li>Builds a partnership with each participant and engages her in creating an individualized service plan to assist the movement toward well-being, personal development, self-determination and independence</li><li>Identifies, assesses and prioritizes immediate and long term needs of participants and utilizes that assessment in creating and implementing the participant&rsquo;s service plan, continually updates assessments upon receiving new participant information</li><li>Includes family members/significant others and mentors in case management services and counseling when appropriate</li><li>Understands participants&rsquo; legal rights, advocates within a variety of systems, educates participants about their legal rights and assists them in advocating for themselves</li><li>Develops discharge plan for participant&rsquo;s move into permanent housing in the community</li></ul>Coordination of Services<ul><li>Coordinates all in-house and off-site services offered to participants</li><li>Meets weekly with participants to discuss progress toward goals, identify potential barriers and relevant solutions</li><li>Assesses for benefit entitlements, and refers accordingly</li><li>Works collaboratively with mentor to challenge and guide participant in achievement of established goals with a minimum quarterly in-person contact</li><li>Works with client to ensure the client&rsquo;s gainful employment</li><li>Coordinates referrals with ancillary services to ensure that participants are able to access needed services and maintains ongoing communication with the provider</li><li>Assists in locating transportation for participants to access services in the community</li><li>Assesses the needs of the participants&rsquo; children, i.e. day care, education, counseling, development screenings, health care exams, etc. and refers accordingly</li></ul>Life Skills Education<ul><li>Administers pre and post-tests of the Daniel Memorial Life Skill Evaluation tool and develops life skill curriculum around deficits.</li><li>Administers pre and post Beck Depression Inventories and secures mental health services, as needed</li><li>Works with participants to resolve back debts, including collecting monthly payments on promissory notes signed with M.E.R.C.Y.</li><li>Provides individualized budgeting sessions</li><li>Provides weekly oversight regarding participants&rsquo; budgets, debts, spending habits</li><li>Schedules services with relevant community financial resources.</li><li>Introduces participants to money saving habits (thrift store shopping, use of coupons, etc.)</li><li>Introduces participants to banking services and assists them with setting up checking and savings accounts.</li><li>Develops individualized programs with participants, teaching time management and monitors for issues/problems at weekly session.</li><li>Provides education on wellness issues, including stress management and healthy lifestyles</li><li>Provides education/guidance on housekeeping and home management skills, performs weekly inspection of resident&rsquo;s apartments for safety, cleanliness, etc.</li><li>Provides education/guidance on nutritional needs, including grocery shopping, meal planning and cooking</li></ul>Other<ul><li>Participates in MERCY House or Permanent Housing residential meetings</li><li>Provides transportation, as needed for the achievement of service planning goals</li><li>In collaboration with the Program Director helps develop evaluative criteria and assess program outcomes</li><li>All other duties as assigned</li></ul>QUALIFICATIONS<ul><li>Commitment to the mission of M.E.R.C.Y. Communities</li><li>Demonstrated interest and skill in teaching and managing individuals who need structure and direction</li><li>Empathic listening skills</li><li>Observe safe and sensible boundaries</li><li>Ability to evaluate crisis situations and take necessary action</li><li>Able to meaningfully engage the client</li><li>Able to give support and encouragement with the courage to confront the client about serious issues or situations</li><li>Empower without enabling</li><li>Ability to maintain confidentiality of information</li><li>Ability to perform duties with minimum supervision, but within designated level of authority</li><li>Demonstrated initiative and maturity</li><li>Ability to enforce rules and expectations consistently</li><li>Able to pass a background, CANTS check and drug screening</li><li>Agree to abide by mandated reporter status</li><li>Good organization and follow up skills</li><li>Ability to address issues/problems in timely manner</li></ul>REQUIREMENTS:<ul><li>Minimum Bachelors Degree in Social Work, Psychology or related field or the equivalent experience in case management experience.</li><li>Experience in group living and/or homelessness programs preferred</li><li>Demonstrate an ability to support and contribute to community team</li><li>Successfully pass drug test</li><li>Valid Illinois driver&rsquo;s license/car insurance</li><li>Able to work flexible hours (day, evenings and weekends as needed) to accommodate participant&rsquo;s schedules</li><li>Rotation of on-call responsibility</li></ul>REPORTS TO: Program Director and Executive DirectorJob Type: Full-timePay: $42,000.00 - $44,500.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Case Manager

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Case Manager