Qureos Mentor

M&G plc

<div><div>We are M&amp;G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&amp;G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.</div><div></div><div>
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.</div><div></div><div>
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.</div><div></div><div>
M&amp;G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&amp;G&rsquo;s ambition to be the best loved and most successful savings and investments company in the world.</div><div></div><div>
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI &amp; Insights), Business Transformation, Management Consulting &amp; Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk &amp; Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.</div><div></div><div>
Accountabilities/Responsibilities</div><div>
Key Responsibilities:</div><ul><li>
Lead the IT support team consisting of Sonata SMEs and any other area</li><li>
Incident management: investigation, communication, work-around development and resolution in collaboration with others.</li><li>
Defect Triage and resolution independently and in collaboration with others.</li><li>
SQL database scripting/scanning for analysis, data integrity, reporting and data changes.</li><li>
Identification and development of improvement opportunities within processes, applications and application monitoring.</li><li>
Integrate change and run model for the supporting applications wherever feasible</li><li>
Collaborate with other platform teams to resolve queries and provide help to other team members to deal with complex queries.</li><li>
Work alongside Platform Engineers to stay up to date on the latest updates to the Wealth Agile Studio.</li><li>
 Functional working and Technical understanding of Sonata product</li></ul><div></div><div>
Key Stakeholder Management</div><div>
Internal</div><ul><li>
Business Operations Teams</li><li>
Business Transformation Teams</li><li>
Change &amp; Technology teams</li><li>
Risks and TGRC</li></ul><div></div><div>
External</div><ul><li>
Third Party Vendors</li><li>
Business Partners</li><li>
Consultants</li></ul><div></div><div>
Knowledge, Skills, Experience &amp; Educational Qualification</div><div></div><div>
Skills and Experience:</div><ul><li>
In-depth understanding of the Sonata application.</li><li>
Vendor management &ndash; Work with Bravura and other vendors to prioritize defects for the release</li><li>
Conduct Monthly / Quarterly Service review meetings with the vendors</li><li>
Work on Risk management to acknowledge and capture risks</li><li>
Work with TGRC team on Third Party Risk Controls</li><li>
At least 5 years&rsquo; experience supporting applications with strong SQL skills, preferably using Oracle software.</li><li>
Proven track record in Data Analysis and the ability to relate data and IT processes to meet and enhance Business requirements.</li><li>
Experience of managing defects/issues with the ability to troubleshoot, conduct technical analysis, identify wider impacts, and take ownership to resolution.</li><li>
Excellent verbal and written interpersonal skills with ability to provide accurate and relevant information to the correct technical level of content.</li><li>
Intermediate/advanced level of understanding of Excel.</li><li>
Self-motivated team player with the ability to drive decisions and influence others.</li><li>
Ability to succeed in a fast paced, high growth work environment.</li><li>
Ability to learn and adopt new technologies.</li><li>
Sonata Platform product expert knowledge including functional and technical</li><li>
Experience in shell scripting using Javascript, Maestro or Python.</li><li>
Experience with UK Wrap Platform Applications/Products like Retirement Account, Bonds, ISA, SIPP.</li><li>
Experience using Agile Development and tools e.g. Jira, Confluence.</li></ul><div>
Educational Qualification:</div><ul><li>
Master&rsquo;s in Business or B. Tech or any other equivalent certifications</li><li>
Atleast 15 years of working experience out of which 6 + years of experience in managing run teams supporting critical production applications / 24X7 Operations</li></ul><div></div><div>
We have a diverse workforce and an inclusive culture at M&amp;G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.</div></div>

Vice President Engineering - Sonata

<div><div>We are M&amp;G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&amp;G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.</div><div></div><div>
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.</div><div></div><div>
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.</div><div></div><div>
M&amp;G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&amp;G&rsquo;s ambition to be the best loved and most successful savings and investments company in the world.</div><div></div><div>
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI &amp; Insights), Business Transformation, Management Consulting &amp; Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk &amp; Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.</div><div></div><div>
Accountabilities/Responsibilities</div><div></div><div>
Key Responsibilities:</div><div></div><ul><li>
Set and evolve the strategic vision for Salesforce across M&amp;G, aligning with enterprise architecture and business priorities.</li><li>
Lead platform transformation initiatives including org consolidation, AI enablement, and data-driven customer engagement.</li><li>
Manage relationships with global service integrators, ensuring high performance and continuous improvement.</li><li>
Oversee platform governance, risk, compliance, and audit readiness.</li><li>
Champion innovation and adoption of next-gen Salesforce capabilities (e.g., AI, automation, industry clouds).</li><li>
Develop talent across internal and external teams, fostering a high-performance, collaborative culture.</li><li>
Represent the platform in CIO-level reviews and strategic planning forums.</li></ul><div></div><div>
Salesforce Integrated Run-Change (IRC)</div><div><br>
As part of the VP - Salesforce role, the incumbent will also lead the Salesforce IRC Tower, which encompasses integrated responsibilities across Run and Change functions. This includes but not limited to:</div><div></div><ul><li>
Tower Ownership: Act as the single point of accountability for the Salesforce IRC tower, ensuring seamless coordination between platform operations (Run) and transformation initiatives (Change).</li><li>
Run Excellence: Oversee day-to-day platform operations including incident management, service performance, monitoring, and vendor SLA adherence. Ensure platform stability, scalability, and compliance with enterprise standards.</li><li>
Change Leadership: Drive strategic change initiatives across the Salesforce ecosystem, including org consolidation, feature rollouts, and adoption of new Salesforce capabilities. Ensure alignment with business priorities and enterprise architecture.</li><li>
Integrated Governance: Represent the Salesforce IRC tower in governance forums, including Business Service Reviews, CIO-level discussions, and risk/audit committees. Ensure all Run and Change activities are compliant with regulatory and internal controls.</li><li>
Vendor &amp; Partner Management: Lead engagement with Global System Integrators (GSIs) and other strategic partners to deliver integrated services across Run and Change. Set performance benchmarks and drive continuous improvement.</li><li>
Resource &amp; Capacity Planning: Own the resource strategy for the tower, including workforce planning, skill development, and capacity forecasting across internal teams and vendor partners.</li><li>
Innovation &amp; Automation: Champion automation and AI-driven enhancements within the IRC tower to improve operational efficiency, reduce manual effort, and enhance customer experience.</li><li>
Cross-Tower Collaboration: Collaborate with other technology towers and business units to ensure end-to-end service delivery and platform integration across the enterprise.</li></ul><div></div><div>
Knowledge, Skills, Experience &amp; Educational Qualification</div><div></div><div>
Required Skills &amp; Experience</div><ul><li>
10+ years of experience in enterprise CRM leadership, with deep Salesforce expertise with overall 15 years of IT experience.</li><li>
Proven track record of leading large-scale CRM transformations.</li><li>
Deep knowledge of Salesforce products including Sales Cloud, Service Cloud, Experience Cloud.</li><li>
Understanding of multi-org environments, org consolidation strategies, and platform scalability.</li><li>
Familiarity with Salesforce Data Cloud, Einstein GPT, and other emerging technologies.</li><li>
Experience with Salesforce governance models, platform limits, and performance optimization.</li><li>
Ability to lead technical architecture decisions, ensuring scalable, secure, and maintainable solutions.</li><li>
Experience in integration architecture using APIs, middleware (e.g., apigee), and event-driven frameworks.</li><li>
Oversight of DevOps practices, CI/CD pipelines, and release management across multiple environments.<br>
Ownership of Salesforce IRC Tower, integrating Run and Change functions.</li><li>
Oversight of incident management, service performance, and vendor SLAs.</li><li>
Leadership of change initiatives, including feature rollouts, org strategy, and platform modernization.</li><li>
Governance of audit, risk, compliance, and disaster recovery processes.</li><li>
Proven ability to lead large cross-functional teams, including architects, developers, admins, and business analysts.</li><li>
Experience in talent development, succession planning, and building high-performance cultures.</li><li>
Strong strategic thinking, stakeholder management, and vendor governance capabilities.</li><li>
Experience in financial services or regulated industries preferred.</li></ul><div>
Good to Have</div><ul><li>
Certified Salesforce Architect (Application/System); CTA highly desirable.</li><li>
Experience with multi-cloud Salesforce environments and integrations.</li><li>
Familiarity with enterprise data platforms, AI/ML, and customer analytics.</li><li>
Thought leadership in CRM strategy, platform innovation, and digital transformation.</li></ul><div></div><div>
Educational Qualification:</div><ul><li>
Graduate in any discipline, preferably in Computers or IT</li><li>
Master&rsquo;s in IT or any other equivalent certifications</li></ul><div></div><div>
We have a diverse workforce and an inclusive culture at M&amp;G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.</div></div>

Vice President Engineering - Salesforce

<div><div>We are M&amp;G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&amp;G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.</div><div></div><div>
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.</div><div></div><div>
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.</div><div></div><div>
M&amp;G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&amp;G&rsquo;s ambition to be the best loved and most successful savings and investments company in the world.</div><div></div><div>
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI &amp; Insights), Business Transformation, Management Consulting &amp; Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk &amp; Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.</div><div></div><div>
Risk Framework</div><ul><li>
Support to establish and maintain the regional Risk governance Framework for M&amp;G Global Services, completing a range of enterprise-wide risk management and compliance requirements</li><li>
Act as the second line of defence, providing independent oversight of risk management and compliance activities.</li><li>
Oversight of risk appetite and tolerance levels and adherence across GCC operations.</li></ul><div></div><div>
Risk Identification &amp; Assessment</div><ul><li>
Lead periodic risk assessments across the Corporate functions.</li><li>
Support the emerging risks specific to the India GCC landscape (e.g., geopolitical, regulatory, talent-related).</li><li>
Facilitate risk workshops and scenario planning exercises with business units including Change &amp; Transformation initiatives, third-party risks</li><li>
Provide oversight on Operational Resilience including business continuity planning, crisis management and resilience testing.</li></ul><div></div><div>
Risk Monitoring &amp; Reporting</div><ul><li>
Develop and maintain risk dashboards and key risk indicators (KRIs).</li><li>
Provide papers for the M&amp;G Global Risk Forum and plc, PAC &amp; MGG Risk committees/Boards</li><li>
Support the timely escalation of material risks, events and non-compliances</li></ul><div></div><div>
Regulatory &amp; Compliance Risk Management</div><ul><li>
Monitor compliance with local laws and regulations (e.g., Companies Act, DPDP Act).</li><li>
Support assurance on status of compliance with local regulations within M&amp;G Global Services</li><li>
Keep informed of status of compliance with Group compliance requirements of the Business Functions</li><li>
Support investigation of fraud investigations aligned with the Group Fraud Investigation team</li></ul><div></div><div>
Stakeholder Engagement &amp; Advisory</div><ul><li>
Serve as a trusted advisor to GCC leadership, providing risk insights and challenge.</li><li>
Collaborate with first line functions (e.g., Finance, Operations, Technology, HR) to embed risk culture.</li><li>
Liaise with global Risk and Compliance teams to ensure consistency in risk practices and reporting.</li></ul><div></div><div>
Risk Culture</div><ul><li>
Promote a strong risk culture through training, awareness, and stakeholder engagement.</li><li>
Drive continuous improvement in risk processes and tools.</li></ul><ul><li>
Foster a collaborative and inclusive team culture aligned with global values.</li></ul><ul><li>
Ensure compliance to the people policies, Group Code of Conduct and embedding desired behaviours</li><li>
Be personally accountable for identifying, assessing, managing and reporting risks within your area of responsibility, including supporting formal risk management activities e.g. Risk &amp; Control Self-Assessments and timely closure of Assurance actions</li><li>
Develop strong working relationships with Business stakeholders and Staff at functional levels to ensure efficient clearance of issues, influencing a positive risk and compliance culture</li><li>
Work with colleagues across locations within the Risk and Compliance function and the wider business to ensure that M&amp;G Plc operates within an effective risk management and compliance framework</li><li>
Contribute to the continuous improvement of methodology across Risk &amp; Compliance and work flexibly in support of the wider Risk &amp; Compliance agenda, benchmarked against industry best practise</li></ul><div></div><div>
Qualification &amp; Certifications</div><ul><li>
Graduate/Post-graduate/MBA with at least 7 years (or more) of risk experience in Global Capability Centre, Consulting firm, with experience in Enterprise Risk, Operational Risk, Assurance, Internal Audit in BFSI</li><li>
Relevant professional qualification (e.g. IRM Diploma in Risk Mgt, CISI Operational Risk, ACA, IRM (desirable))</li><li>
Strong knowledge of insurance and investment products, competitors, systems</li><li>
Strong understanding of regulatory, compliance and legislative environments and regulated marketplace and position of M&amp;G within that market</li><li>
A strong sense of ethics, sound business judgment and the desire to be a business-orientated problem solver</li><li>
Strong understanding of external business standards, sharing best practice and implementing interventions where required</li></ul><div></div><div>
Experience / Knowledge / Skills required</div><ul><li>
Strong delivery and partnership / stakeholder management skills as well as build strong relationships and work collaboratively with teams across the business</li><li>
Experience of liaising, influencing and negotiating effectively with all internal and external parties</li><li>
Strong work ethic with the highest levels of professionalism, commitment and integrity</li><li>
Pragmatic without compromising functional goals and professional requirements</li><li>
Strong knowledge of industry best practice, good networks/links with external bodies and individuals</li><li>
Excellent organisational skills, with the ability to handle complex projects in a multi-tasking environment and meet deadlines while delivering high quality results</li><li>
Excellent report writing, written and oral communication skills</li><li>
Ability to manage conflicting objectives and work to pressured deadlines</li><li>
Demonstrated ability to operate remotely, in a diverse and multi-cultural environment.</li></ul><div></div><div>
We have a diverse workforce and an inclusive culture at M&amp;G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.</div></div>

Senior Manager, Regional Risk and Compliance Oversight

Join M&G plc and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

M&G plc

ABOUT_COMPANY

Vice President Engineering - Sonata

Vice President Engineering - Salesforce

Senior Manager, Regional Risk and Compliance Oversight