Urwah Admin

M Hotel Al Dana Makkah

<div><p>As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Professionally and warmly receive each Guest call, ensuring a friendly interaction.
</li><li>Foster effective communication with all relevant departments to ensure seamless service delivery.
</li><li>Address every query with politeness and courtesy, consistently exceeding Guest expectations.
</li><li>Greet Guests by name upon calling, adhering to the established standard.
</li><li>Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
</li><li>Cultivate awareness of Guest profiles through the Opera Guest profile system.
</li><li>Complete long-distance call vouchers and accurately record them on the traffic sheet.
</li><li>Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
</li><li>Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
</li><li>Take messages for Guests and Management in accordance with prescribed standards.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Telephone Operator

<div><p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

<div><p>As an Accounts Payable Supervisor, you will oversee the timely and accurate processing of supplier invoices, payment disbursements, and maintaining vendor relationships. Your supervision and expertise in accounts payable management will play a critical role in our financial operations and vendor partnerships.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Supervise the accounts payable team, providing guidance and support.</li>
<li>Oversee the processing of supplier invoices, ensuring accuracy and compliance with payment terms.</li>
<li>Coordinate and execute payment disbursements, including checks, electronic transfers, and wire transfers.</li>
<li>Manage vendor relationships, addressing inquiries and resolving payment discrepancies.</li>
<li>Collaborate with procurement and suppliers to ensure efficient invoice processing and payment.</li>
<li>Conduct periodic vendor reconciliations and communicate with vendors on account balances.</li>
<li>Identify opportunities for process improvement and efficiency in accounts payable functions.</li>
<li>Implement best practices and streamlined processes to enhance productivity.</li>
<li>Maintain accurate and organized accounts payable records.</li>
<li>Generate reports on accounts payable performance, aging balances, and payment schedules.</li>
<li>Analyze accounts payable data to identify trends and opportunities for cost savings.</li>
<li>Provide regular updates to the head of finance.</li>
<li>Ensure compliance with financial regulations and company policies related to accounts payable.</li>
<li>Assist in internal and external audits related to accounts payable.</li>
<li>Provide training and mentorship to accounts payable team members, if any.</li>
<li>Foster a culture of excellence and continuous improvement within the department.</li>
<li>Operate in a safe and environmentally friendly manner, prioritizing guests' and colleagues' health and safety, as well as environmental conservation.</li>
<li>Adhere to hotel environmental, health, and safety procedures and policies.</li></ul></div>

Accounts Payable Supervisor

Join M Hotel Al Dana Makkah and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

M Hotel Al Dana Makkah

ABOUT_COMPANY

Telephone Operator

Front Desk Agent

Accounts Payable Supervisor