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M&R Hotel Management

M&R Hotel Management is a global management platform specializing in branded and independent hotels. The company adopts a hands-on approach to hospitality, ensuring intimate knowledge of each property through frequent visits and communication. M&R focuses on aligning interests with third-party owners and employs a top-down strategy in sales and marketing, emphasizing comprehensive planning and property-specific analysis. Their core values include integrity, teamwork, and striving for excellence in hotel management and operations.

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 Guest Service Agent
 
 
 
 
 SUMMARY:
 
 
 
 To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality.
 
 
 
 RESPONSIBILITIES:
 
 
 
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 Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
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 Check guests in and out efficiently and in a friendly manner.
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 Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&amp;R Hospitality Management.
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 Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
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 Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
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 Take reservation requests efficiently.
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 Answer switchboard in accordance with standards of proper telephone etiquette.
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 Block rooms and handle special requests.
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 Monitor room availability.
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 Handle safe deposits by guests per established procedures.
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 Keep lobby, back office and desk area clean and presentable.
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 Have a thorough knowledge of emergency and security procedures.
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 Offer and properly handle requests for wake-up calls.
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 Know how to clean guest rooms to standards.
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 Open and close shift; make cash drops.
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 Ensure all credit cards, cash, and change fund are balanced throughout each shift.
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 Inform management of any guest or systems related complaints or problems.
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 Communicate with incoming staff and management by logging pertinent information in the pass on log.
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 Keep maintenance informed of all maintenance needs.
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 Pass on guest lost and found inquiries to management or supervisors.
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 Assist in marketing effort by completing Company Tracking nightly.
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 Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
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 Practice safety standards at all times.
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 Be able to move luggage or packages weighing up to 40 lbs.
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 Each associate will be required to follow the rules as found in the M&amp;R Employee Handbook
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 Perform other duties as assigned by management, of which employee is capable of performing
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 </ul>
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Guest Service Agent - SpringHill Suites Times Square

Join M&R Hotel Management and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

M&R Hotel Management

About Company

Guest Service Agent - SpringHill Suites Times Square