Qureos Mentor

M&T Bank

M&T Bank is a community-focused financial institution that provides a range of personal and business banking services. Their offerings include checking and savings accounts, mortgages, loans, credit cards, and investment services, all designed to help customers achieve their financial goals. M&T Bank is committed to supporting local communities and small businesses, emphasizing sustainability and volunteerism among its employees.

<div><div><div>tion</div></div><div><div><div><div><div><div><div><div><div>
Overview:<ul><li>
The Senior HR Business Partner (Sr. HRBP) serves as a strategic advisor responsible for aligning people strategy with business objectives, and execution of HR programs for their assigned businesses. Provides expertise in workforce planning, employee development, leadership coaching, and organizational design that enables business performance. Connects all HR COEs in service of the business to influence and drive business value through enhanced operational efficiency and employee engagement.</li></ul>
Primary Responsibilities:<ul><li>
Serve as a strategic advisor and coach to senior leaders, providing guidance on talent, people management, and career development to advance organizational priorities and strengthen overall business performance.</li><li>
Leverage HR and business knowledge to lead and influence managers on the alignment and deployment of talent and organizational structure. Predict and diagnose business conditions related to human capital which may have underlying HR ramifications.</li><li>
Lead the design, development and execution of human capital plans for assigned business(es)</li><li>
Make independent decisions on complex human capital matters.</li><li>
Execute and lead annual HR events (Employee Engagement, Talent Calibration/Review, Performance Management and Compensation Cycle) as HR lead for business lines, providing insight and recommendations to leaders.</li><li>
Provide strategic consultation to business leaders on human capital and talent issues and promote a culture of leadership accountability for completion of outcomes.</li><li>
Participate in organizational change efforts including communication plans, employee engagement impact, and organizational design for assigned business lines. In some cases, lead one or more workstream(s) in support of transformation efforts.</li><li>
Lead the unification of HR services for assigned business lines by communicating and partnering with HR and other internal resources (Technology, Finance, etc.) on business initiatives to drive value and create a mutually beneficial approach to solving human capital challenges.</li><li>
Leverage data from the HRIS system to create proactive, data-driven solutions to inform leaders and drive value through human capital strategies</li><li>
Demonstrate sound judgement in complex and ambiguous situations</li><li>
May manage a small HR Business Partner team.</li></ul><ul><li>
Create and develop workforce planning efforts. Create and execute Workforce Planning efforts including activities needed to ensure workforce designs and capabilities meet current and future organizational goals.</li><li>
Understand and adhere to the Company&rsquo;s risk and regulatory standards, policies, and controls in accordance with the Company&rsquo;s Risk Appetite. Identify risk-related issues needing escalation to management.</li><li>
Promote an environment that supports engagement and belonging and reflects the M&amp;T Bank brand.</li><li>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.</li><li>
Complete other related duties as assigned.</li></ul>
Scope of Responsibilities:<ul><li>
This position typically covers multiple business lines with a medium to high variation in nature of work, employee level and geography in business line support structure and supports the talent management needs of senior to executive level managers in these business lines. The jobholder interacts with senior to executive level managers and supports them through all their talent management needs.</li></ul>
Key competencies for success in the role:<ul><li>
Influences: Understand the power of networks and leverages business relationships to gain support</li><li>
Builds Alliances: Break down silos by co-creating synergistic solutions</li><li>
Inspires Followers: Earn trust and respect through expertise and authentic connection</li><li>
Develops Talent: Understands and acts on own development and coaches others through the process</li></ul>
Education and Experience Required:
<ul><li>Bachelor&rsquo;s degree or four (4) years relevant experience.</li><li>
Seven years applicable Human Resources and/or relevant business line experience.</li><li>
Two years leadership/supervisory experience.</li><li>
Operates in a fast pace, high change environment, with a heavy involvement in people projects</li><li>
Talent Management certifications &ndash; Myers Briggs</li><li>
Solid knowledge of MS Office and software used by department</li><li>
Understanding of the business (of Human Resources and respective business area(s) assigned, i.e. how the business operates financially, the products and services offered and how they are positioned, who the key customers and competitors are and understanding the environment that could affect future successes).</li><li>
Thorough knowledge and understanding of applicable laws and regulations</li><li>
Highly literate in Human Resources procedures</li></ul>
Education and Experience Preferred:<ul><li>
Master&rsquo;s degree</li><li>
SPHR (Senior Professional in Human Resources) and/or SHRM &ndash; SCP (SHRM Senior Certified Professional)</li><li>
Experience with pertinent HRIS systems and report generation</li><li>
Sound understanding of the business line(s) supported</li></ul></div></div></div></div></div></div></div></div></div>
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $118,200.00 - $197,000.00 Annual (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Radnor, Pennsylvania, United States of America</div>

Senior HR Business Partner

<div><h1 class="jobSectionHeader">Overview:</h1>
Serves as owner of Oracle EPM Cloud environment representing the voice of the customer and stakeholders to ensure that the product provides value to the customer, while aligning with the business strategy. The Product Owner II defines their product vision and roadmap, prioritizes the product backlog, anticipates client needs and serves as primary communicator between product stakeholders and teams while evaluating product progress at each iteration. In addition, the Product Owner II plays a key role in the company&rsquo;s strategic direction, defining and articulating new opportunities, and working in close concert with key stakeholders, including senior leadership and their dedicated agile team.
<h2 class="jobSectionHeader">Primary Responsibilities:</h2><ul><li>
Build and own the large product or set of products vision and roadmap that aligns with the overall strategic intent and communicate them with the team and all stakeholders. Prioritize the backlog(s) based on the overall product vision and strategy.</li><li>
Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.</li><li>
Write user stories and groom the backlog in partnership with the team. Specify acceptance criteria for each user story in support of moving the team to Acceptance Test-Driven Development (ATDD).</li><li>
Work directly with the delivery team to create appropriate information radiators and other communication tools for internal team and stakeholder use to show progress on a large product or multiple products.</li><li>
Participate in all team activities and ceremonies.</li><li>
Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer.</li><li>
Understand and engage with your customers.</li><li>
Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design. Due to the scope of these product(s), these efforts are often more complex.</li><li>
Collaborate across teams and with other Product Owners to align the customer journey and dependent backlogs.</li><li>
May act on behalf of the Senior Product Owner as required by absence.</li><li>
Understand and adhere to the Company&rsquo;s risk and regulatory standards, policies and controls in accordance with the Company&rsquo;s Risk Appetite. Identify risk-related issues needing escalation to management.</li><li>
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.</li><li>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable</li><li>
Complete other related duties as assigned</li></ul><h2 class="jobSectionHeader">
Managerial/Supervisory Responsibilities:</h2>
No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment.<h2 class="jobSectionHeader">
Education and Experience Required:</h2>
Bachelor&rsquo;s degree and a minimum of 6 years&rsquo; business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years&rsquo; higher education and/or work experience, including a minimum of 6 years&rsquo; business, analytical, technical and/or product experience
Education and Experience Strongly Preferred:
Oracle EPM Cloud environment expertise<h2 class="jobSectionHeader">
Education and Experience Preferred:</h2><ul><li>
Prior experience prioritizing across competing priorities and quickly-changing landscape</li><li>
Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes</li><li>
Understanding of Design Thinking principles</li><li>
Knowledge of product design and development best practices</li><li>
Knowledge of Agile and Lean principles and practices</li><li>
Experience working in partnership with user experience teams on product design</li><li>
Experience developing/managing digital capabilities</li><li>
Strong verbal and written communication skills</li><li>
Specific subject matter expertise as required by assigned product</li></ul>
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $123,600.00 - $206,000.00 Annual (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.<h1 class="jobSectionHeader">
Location</h1>
Clanton, Alabama, United States of America</div>

Product Owner II - Oracle EPM Cloud environment

<div><h1 class="jobSectionHeader">Overview:</h1>
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).<h2 class="jobSectionHeader">
Primary Responsibilities:</h2><ul><li>
Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&amp;T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.</li><li>
Collect consumer financial information, assess consumer&rsquo;s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.</li><li>
Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.</li><li>
Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.</li><li>
Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.</li><li>
Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.</li><li>
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.</li><li>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.</li><li>
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.</li><li>
Complete other related duties as assigned.</li></ul><h2 class="jobSectionHeader">
Scope of Responsibilities:</h2>
Initiates direct contact with consumers.<h2 class="jobSectionHeader">
Education and Experience Required:</h2>
A combined 2 years&rsquo; higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.<h2 class="jobSectionHeader">
Education and Experience Preferred:</h2>
Associate&rsquo;s degree.
Collections experience.
Knowledge of M&amp;T systems.
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Getzville, New York, United States of America</div>

Mortgage Customer Outreach Specialist I

<div>Overview:
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.
Primary Responsibilities:
Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer&rsquo;s identified needs.
Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions. 
Explain the high-level criteria used to decision loan applications. 
Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
Follow the Bank&rsquo;s sales process and provide simplified, customer-focused advice and guidance. 
Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.
Resolve and accurately log all customer complaints in the appropriate system.
Review, approve and help resolve Consumer and Business Banking customer overdrafts.
Accurately complete customer transactions.
Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system. 
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company&rsquo;s culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and a minimum of 1 year&rsquo;s proven retail sales, call center, customer service, or telesales experience
Strong verbal communication skills
Strong interpersonal skills
Ability to interact with varying customers (consumer to small business)
Ability to effectively handle difficult customer conversations
Well-organized
Proven time management skills
Proven prioritization skills
Ability to work under critical time constraints in a team environment
Proficiency with internet user-level technology
Education and Experience Preferred:
Bilingual based on branch needs
Proven referral and/or sales ability
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.68 - $36.13 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Washington, District of Columbia, United States of America</div>

Universal Banker - Chevy Chase Circle Branch/ Washington DC

<div>Overview:
As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.
Primary Responsibilities:
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer&rsquo;s identified needs. 
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer&rsquo;s immediate need.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. 
Transition identified sales opportunity and provide introduction to appropriate banking partner. 
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately. 
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company&rsquo;s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
Ability to easily travel between branches on an as needed basis
 
Proven verbal communication skills
Proven interpersonal skills 
Proven ability to demonstrated exceptional customer service 
Well-organized
Proven time management skills
Proven prioritization skills 
Proficient with internet user-level technology
Education and Experience Preferred:
Bilingual based on branch needs
Physical Requirements:
Ability to stand for long periods of time 
Prolonged use of hands and fingers 
Ability to lift light to heavy objects weighing 5lbs &ndash; 30 lbs. 
Ability to read fine print 
Ability to interact with customers in an open face to face work environment
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Yarmouth, Maine, United States of America</div>

Teller - Float

<div>Must be fluent in English and Spanish and have reliable transportation.
You will be based out of our Lake Ridge Branch in Woodbridge VA and will support other branches as needed (in Manassas VA).
Overview: 
As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.
Primary Responsibilities: 
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer&rsquo;s identified needs.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer&rsquo;s immediate need.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
Transition identified sales opportunity and provide introduction to appropriate banking partner.
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately.
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. 
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities: 
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company&rsquo;s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities: 
Not Applicable
Education and Experience Required: 
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience 
Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment. 
Ability to easily travel between branches on an as needed basis 
Proven verbal communication skills 
Proven interpersonal skills 
Proven ability to demonstrated exceptional customer service 
Well-organized 
Proven time management skills 
Proven prioritization skills 
Proficient with internet user-level technology
Physical Requirements: 
Ability to stand for long periods of time 
Prolonged use of hands and fingers 
Ability to lift light to heavy objects weighing 5lbs &ndash; 30 lbs. 
Ability to read fine print 
Ability to interact with customers in an open face to face work environment
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.00 - $30.41 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Woodbridge, Virginia, United States of America</div>

Bilingual Spanish Teller - Floater - Lake Ridge VA

<div><h1 class="jobSectionHeader">Contact Center Service Representative</h1><h2 class="jobSectionHeader">
Location: Williamsville, NY</h2><h2 class="jobSectionHeader">
Start Date: June 15, 2026</h2><h2 class="jobSectionHeader">
Schedule:</h2><ul><li><h2 class="jobSectionHeader">
Full-time | Monday&ndash;Friday, 12:30 PM&ndash;9:00 PM / Rotating weekend day (Saturday or Sunday) 9:00 AM&ndash;5:00 PM</h2></li><li><h2 class="jobSectionHeader">
Contact Center Hours: Monday&ndash;Friday: 6:00 AM&ndash;9:00 PM/ Saturday &amp; Sunday: 9:00 AM&ndash;5:00 PM</h2></li></ul><h2 class="jobSectionHeader">
Work Arrangement:</h2><ul><li>
First 6 months: 100% on-site</li><li>
After 6 months: If successfully performing, ability to work 1 day from home per week</li></ul><h2 class="jobSectionHeader">
Pay: $19&ndash;$23 per hour (based on experience) + 10% Shift Differential</h2>
Why M&amp;T?
We've become one of the nation's strongest banks by knowing what matters most to our customers &ndash; and our employees. Experience the advantages of working in a large company with the rewards of working in a local, community-focused organization. You'll be encouraged to pursue your personal career goals and make a difference in ways that matter most to you.
About the Role
As a Contact Center Service Representative, you&rsquo;ll be the voice of M&amp;T Bank&mdash;delivering exceptional service during inbound and outbound customer interactions. You&rsquo;ll respond to inquiries about our products and services and provide solutions across various business lines.
What We Offer<ul><li>
Paid training Monday - Friday 12:30pm to 9:00pm for several weeks</li><li>
Overtime and Shift Differential</li><li>
Paid Time Off</li><li>
Health Care Benefits</li><li>
Retirement Savings Plan</li><li>
Tuition Reimbursement</li><li>
Professional Development</li></ul>
Contact Center Hours of Operation<ul><li>
Monday&ndash;Friday: 6:00 AM&ndash;9:00 PM</li><li>
Saturday &amp; Sunday: 9:00 AM&ndash;5:00 PM</li></ul>
What You&rsquo;ll Do?<ul><li>
Identify and/or address customer needs by using appropriate needs identification methods, providing information or completing a service transaction in response to incoming questions regarding Bank products and/or services.</li><li>
Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank.</li><li>
Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution.</li><li>
Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met.</li><li>
Understand and adhere to the Company&rsquo;s risk and regulatory standards, policies and controls in accordance with the Company&rsquo;s Risk Appetite. Identify risk-related issues needing escalation to management.</li></ul>
Who Do We Need?
Minimum Qualifications:<ul><li>
High school diploma or equivalent (GED)</li><li>
At least 6 months of proven experience in sales, service, or a related field</li><li>
Strong communication and telephone skills</li><li>
Good organizational and time management abilities</li><li>
Basic familiarity with personal computers</li><li>
Proven problem-solving skills</li><li>
Understanding of customer service principles and their role in relationship-building</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications:</h2><ul><li>
Minimum of 1 year of customer service, sales or related experience</li><li>
Familiarity with Contact Center systems</li><li>
Experience functioning in a fast-paced environment</li></ul>
Ready to Make a Difference?
Apply today and become part of a team that puts people first.
#LI-111
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Williamsville, New York, United States of America</div>

Contact Center Service Representative (12:30pm to 9:00pM)

Join M&T Bank and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.