Qureos Mentor

M&T Bank

<div><div>Overview:</div><div>
As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.</div><div></div><div>
Primary Responsibilities:</div><div>
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.</div><div></div><div>
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer&rsquo;s identified needs.</div><div><br>
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer&rsquo;s immediate need.</div><div></div><div>
Accurately balance and process customer transactions efficiently following Bank Policy.</div><div></div><div>
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.</div><div><br>
Transition identified sales opportunity and provide introduction to appropriate banking partner.</div><div><br>
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).</div><div></div><div>
Process customer/account maintenance accurately.</div><div><br>
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.</div><div></div><div>
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.</div><div>
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.</div><div></div><div>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.</div><div></div><div>
Complete other related duties as assigned.</div><div></div><div>
Scope of Responsibilities:</div><div>
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company&rsquo;s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.</div><div></div><div>
Managerial/Supervisory Responsibilities:</div><div>
Not Applicable</div><div></div><div>
Education and Experience Required:</div><div>
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience</div><div>
Ability to easily travel between branches on an as needed basis<br>
Proven verbal communication skills</div><div>
Proven interpersonal skills<br>
Proven ability to demonstrated exceptional customer service<br>
Well-organized</div><div>
Proven time management skills</div><div>
Proven prioritization skills<br>
Proficient with internet user-level technology</div><div></div><div>
Education and Experience Preferred:</div><div>
Bilingual based on branch needs</div><div></div><div>
Physical Requirements:</div><div>
Ability to stand for long periods of time<br>
Prolonged use of hands and fingers<br>
Ability to lift light to heavy objects weighing 5lbs &ndash; 30 lbs.<br>
Ability to read fine print<br>
Ability to interact with customers in an open face to face work environment</div><div></div>
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<div></div><div>
Location</div>
Delmar, Delaware, United States of America</div>

Teller-Float

<div><div>Overview:</div><div>
As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.</div><div></div><div>
Primary Responsibilities:</div><div>
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.</div><div></div><div>
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer&rsquo;s identified needs.</div><div><br>
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer&rsquo;s immediate need.</div><div></div><div>
Accurately balance and process customer transactions efficiently following Bank Policy.</div><div></div><div>
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.</div><div><br>
Transition identified sales opportunity and provide introduction to appropriate banking partner.</div><div><br>
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).</div><div></div><div>
Process customer/account maintenance accurately.</div><div><br>
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.</div><div></div><div>
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.</div><div>
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.</div><div></div><div>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.</div><div></div><div>
Complete other related duties as assigned.</div><div></div><div>
Scope of Responsibilities:</div><div>
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company&rsquo;s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.</div><div></div><div>
Managerial/Supervisory Responsibilities:</div><div>
Not Applicable</div><div></div><div>
Education and Experience Required:</div><div>
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience</div><div>
Ability to easily travel between branches on an as needed basis<br>
Proven verbal communication skills</div><div>
Proven interpersonal skills<br>
Proven ability to demonstrated exceptional customer service<br>
Well-organized</div><div>
Proven time management skills</div><div>
Proven prioritization skills<br>
Proficient with internet user-level technology</div><div></div><div>
Education and Experience Preferred:</div><div>
Bilingual based on branch needs</div><div></div><div>
Physical Requirements:</div><div>
Ability to stand for long periods of time<br>
Prolonged use of hands and fingers<br>
Ability to lift light to heavy objects weighing 5lbs &ndash; 30 lbs.<br>
Ability to read fine print<br>
Ability to interact with customers in an open face to face work environment</div><div></div>
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<div></div><div>
Location</div>
Parsonsfield, Maine, United States of America</div>

Teller - Float

<div><div>Overview:</div><div>
Part of a team of professionals assigned to portfolio and risk management, service and sales support activities associated with the Business Banking Sales Division. Provides exemplary customer service by maintaining an active role in all areas of business development support. Supports complex portfolio needs as well as supports department goals for both growth and asset quality under the direction of the Business Banking Operations Manager.</div><div></div><div>
Primary Responsibilities:</div><ul><li>
Develops and maintains specialized knowledge of loan accounting systems, internal policies, procedures, and systems/applications, applicable regulatory guidelines, and ensures any issues are addressed and provided resolution.</li><li>
Knowledge and interpretation of M&amp;T Credit Policy, business financial documents, business banking loans, and additional legal documentation associated with maintaining satisfactory asset management.</li><li>
Manages the communication between credit underwriting, external attorneys, internal legal, document preparation departments, and others as may be needed to meet loan closing deadlines and resolve relevant issues.</li><li>
Partners with designated team and other internal and external stakeholders to address discrepancies/issues found during due diligence, loan documentation, loan closing and review processes. Escalates issues as appropriate. Coordinates with members of the sales team/leadership to process exception requests, and deviations from day-to-day business processes.</li><li>
Lead regular one-on-one meetings with Relationship Manager(s) that he/she supports as well as attends cross-business line cluster meetings to prioritize ongoing activities regarding portfolio management as well as new loan requests.</li><li>
Part of the client facing team supporting transaction requests, documentation collection, fraud support, error resolution, resolving escalations, and ad hoc needs.</li><li>
Research client and bank issue and escalation and propose solutions and potential trade-offs for resolution. Outline risks and propose mitigants.</li><li>
Monitor and manage the outstanding assets in the portfolio, such as, but not limited to, maturing loans, exception pricing, annual reviews, and covenant compliance.</li><li>
Act as a first line of defense with the relationship team to help identify and mitigates risks.</li><li>
May perform other duties as assigned such as, but not limited to, participating in the training, and mentoring of new team members, identifying areas of opportunity for improvements, participating on projects related to process efficiency.</li><li>
Understand and adhere to the Company&rsquo;s risk and regulatory standards, policies, and controls in accordance with the Company&rsquo;s Risk Appetite. Identify risk-related issues needing escalation to management.</li><li>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.</li><li>
Promote an environment that supports diversity and reflects the M&amp;T Bank brand.</li><li>
Complete other related duties as assigned.</li></ul><div></div><div>
Scope of Responsibilities:</div><div>
The incumbent is responsible for performing all follow-up and backup work required to support business development representatives or mortgage administrator with day to day customer service. This allows business development representatives or mortgage administrators to focus on generating sales and not the administrative responsibilities.</div><div>
The incumbent must possess the ability to initiate independent action, using skill and judgement in identifying and resolving problems and anticipating customer needs.</div><div></div><div>
Supervisory/ Managerial Responsibilities:</div><div>
None</div><div></div><div>
Education and Experience Required:</div><div>
Bachelor&rsquo;s degree and a minimum of 4 years&rsquo; service experience or in lieu of a degree a combined minimum of 8 years higher education and/or work experience, including a minimum of 4 years&rsquo; service experience</div><div>
3 years retail/commercial/corporate credit loan processing experience</div><div>
Proficient personal computer skills, including Microsoft Word and Excel</div><div></div><div>
Education and Experience Preferred:</div><div>
Knowledge of bank policies, procedures, and banking regulations are required. Knowledge of courthouse and state filings</div><div>
Knowledge of financial statements and loan documentation</div><div>
Ability to work as a team member</div><div>
Excellent customer service skills with the ability to use tact and diplomacy</div><div>
Sales ability</div><div></div><div>
Physical Requirements:</div><div></div>
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<div></div><div>
Location</div>
Syracuse, New York, United States of America</div>

Senior Relationship Liaison

<div><div>Overview:</div><div>
Identifies customers' needs through the bank&rsquo;s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.</div><div></div><div>
Primary Responsibilities:</div><ul><li>
Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).</li><li>
Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals</li><li>
Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.</li><li>
Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients</li><li>
Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)</li><li>
Establish trust with existing clients through proactive outreach regularly</li><li>
Schedule preset appointments for the following week and hold appointments each week</li><li>
Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan)</li><li>
Perform customer servicing interactions.</li><li>
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.</li><li>
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.</li><li>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.</li><li>
Complete other related duties as assigned.</li><li>
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act</li></ul><div></div><div>
Scope of Responsibilities:</div><div>
The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements.</div><div>
The position is key driver of customer flow in the branch to support these activities.</div><div>
The position services existing customers and grows the business through identifying sales opportunities with customers.</div><div>
The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.</div><div></div><div>
Education and Experience Required:</div><div>
High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience</div><div>
OR</div><div>
A high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.</div><div></div><div>
Strong verbal communication and interpersonal skills</div><div>
Proven ability to demonstrate exceptional customer service</div><div>
Well-organized individual with time management and prioritization skills</div><div>
Demonstrated financial services product knowledge</div><div>
Ability to communicate with tact and diplomacy with internal and external customers</div><div>
Proficient with internet user-level technology</div><div></div><div>
Education and Experience Preferred:</div><div>
Associates degree</div><div>
Notary public license</div><div>
Bilingual based on branch needs</div><div></div><div>
Physical Requirements:</div><div>
Ability to stand for long periods of time</div><div>
Prolonged use of hands and fingers</div><div>
Ability to lift light to heave objects weighing 5 lbs. to 30lbs</div><div>
Ability to read fine print</div><div>
Ability to interact with customers in an open face-to-face work environment</div><div>
Ability to use fax, telephone system, copier and other communication tools</div><div></div>
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<div></div><div>
Location</div>
Bel Air, Maryland, United States of America</div>

Relationship Banker - Bel Air, MD

<div><div>Overview:</div><div>
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.</div><div></div><div>
Primary Responsibilities:</div><div>
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.</div><div></div><div>
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer&rsquo;s identified needs.</div><div><br>
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer&rsquo;s immediate need.</div><div></div><div>
Accurately balance and process customer transactions efficiently following Bank Policy.</div><div></div><div>
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.</div><div><br>
Transition identified sales opportunity and provide introduction to appropriate banking partner.</div><div><br>
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).</div><div></div><div>
Process customer/account maintenance accurately.</div><div><br>
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.</div><div></div><div>
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.</div><div>
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.</div><div></div><div>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.</div><div></div><div>
Complete other related duties as assigned.</div><div></div><div>
Scope of Responsibilities:</div><div>
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company&rsquo;s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.</div><div></div><div>
Managerial/Supervisory Responsibilities:</div><div>
Not Applicable</div><div></div><div>
Education and Experience Required:</div><div>
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience<br>
Proven verbal communication skills</div><div>
Proven interpersonal skills<br>
Proven ability to demonstrated exceptional customer service<br>
Well-organized</div><div>
Proven time management skills</div><div>
Proven prioritization skills<br>
Proficient with internet user-level technology</div><div></div><div>
Education and Experience Preferred:</div><div>
Bilingual based on branch needs</div><div></div><div>
Physical Requirements:</div><div>
Ability to stand for long periods of time<br>
Prolonged use of hands and fingers<br>
Ability to lift light to heavy objects weighing 5lbs &ndash; 30 lbs.<br>
Ability to read fine print<br>
Ability to interact with customers in an open face to face work environment</div><div></div>
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.00 - $30.41 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<div></div><div>
Location</div>
Gaithersburg, Maryland, United States of America</div>

Part Time Teller/ 25 hours week - Diamond Farms Branch/ Gaithersburg MD

<div><div>Overview:</div><div>
This position is responsible for overseeing and supporting the day-to-day tax reporting and withholding obligations withing the Institutional Services business line, requiring a thorough knowledge of business and applicable IRS regulations. Responsible for end-to-end United States (U.S.) Tax Information Reporting Program (IRS and States) and Organization for Economic Cooperation and Development (OECD) Common Reporting Standards (CRS) Program. Serves as the primary point of contact for all tax documentation, withholding and information reporting across multiple businesses. Ensures compliance with U.S. and international IRW tax regulations as they apply to tax documentation, withholding and information reporting obligations. Serves as point of escalation when conflict or issues arise related to customer tax reporting. The position will work closely with product leads, relationship managers, associates, legal, compliance, and technology within GCM to understand and ensure that each deal is reviewed, documented and systems accurately coded for source and character of income types to ensure proper withholding under Chapter 3 (NRA), Chapter 4 (FATCA) and Chapter 61/&sect;3406 (1099/backup withholding) of the Internal Revenue Code and accurate tax reporting on 1099, 1042-S etc.</div><div></div><div>
Primary Responsibilities:</div><ul><li><div>
Oversee tax reporting and withholding obligations for Global Capital Markets products, including corporate and municipal bonds, structured notes, escrows, collateral accounts, paying agent and trustee activities.</div></li><li><div>
Understand applicable IRW Tax regulations, internal policies, and their impact on the business groups and products, and apply knowledge to complex tax matters related to tax document validation, tax withholding, and tax reporting received through clients, IRS, States, or Foreign tax authorities.</div></li><li><div>
File information reporting file extensions, execute and manage year end 1099/1042-S and CRS reporting, and coordinate B-Notices &amp; penalty abatements with the IRS.</div></li><li><div>
Lead firmwide taxpayer identification number (TIN) matching initiative and partner with product groups for effective remediation.</div></li><li><div>
Resolve IRS notices and letters; lead IRS, State &amp; foreign tax authority audits across business groups and products.</div></li><li><div>
Review, update and/or create procedures related to IRW tax documentation, withholding, and reporting. Assist with all issues related to payee documentation.</div></li><li><div>
Understand and apply cost basis reporting regulations.</div></li><li><div>
Understand and adhere to the Company&rsquo;s risk and regulatory standards, policies and controls in accordance with the Company&rsquo;s Risk Appetite. Identify risk-related issues needing escalation to management.</div></li><li><div>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable Complete other related duties as assigned.</div></li><li><div>
Develop and maintain controls related to compliance of IRW tax within GCM working closely with Frist Line Risk Officers Create and maintain procedures related to IRW tax documentation, withholding and reporting for all GCM product lines across US and Europe.</div></li><li><div>
Promote an environment that supports belonging and reflects the M&amp;T Bank brand</div></li></ul><div></div><div>
Scope of Responsibilities:</div><ul><li><div>
The position works with uncertainty with discretionary solutions, possessing moderate risk to the organization.</div></li></ul><div></div><div>
Supervisory/Managerial Responsibilities:</div><ul><li><div>
Not Applicable.</div></li></ul><div></div><div>
Education and Experience Required:</div><ul><li><div>
Bachelor&rsquo;s degree in Finance, Accounting, Taxation, or Economics and a minimum of 5 years&rsquo; relevant experience in IRW tax, or in lieu of a degree, a combined minimum of 8 years&rsquo; higher education and/or work experience, including a minimum of 3 years&rsquo; experience in IRW Tax inclusive of work with IRS and States to resolve notices and other issues raised.</div></li><li><div>
Proficient in the use of personal computers including word processing, spreadsheet presentations and industry-specific software including tax tools.</div></li><li><div>
Hands-on experience with IRS information reporting, withholding regimes, and related controls.</div></li><li><div>
Understanding of Corporate Trust business - trust, agency, and securities related account structures.</div></li><li><div>
Ability to translate complex tax rules into practical, operational guidance</div></li><li><div>
Strong risk assessment and control mindset within a regulated banking environment</div></li><li><div>
Strong verbal and written communication skills</div></li><li><div>
Detail oriented</div></li><li><div>
Strong interpersonal skills necessary for building relationships</div></li><li><div>
Self-motivated</div></li><li><div>
Ability to multi-task in support of multiple initiatives</div></li></ul><div></div><div>
Education and Experience Preferred:</div><ul><li><div>
Possess or willing to pursue Masters&rsquo; Degree in Taxation</div></li></ul><ul><li><div>
Ability to work autonomously as well as in a team environment.</div></li></ul><div></div>
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $82,100.00 - $136,900.00 Annual (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<div></div><div>
Location</div>
Wilmington, Delaware, United States of America</div>

Information Reporting and Withholding (IRW) Tax Officer

<div><div>Overview:</div><div>
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.</div><div></div><div>
Primary Responsibilities:</div><div>
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.</div><div></div><div>
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer&rsquo;s identified needs.</div><div><br>
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer&rsquo;s immediate need.</div><div></div><div>
Accurately balance and process customer transactions efficiently following Bank Policy.</div><div></div><div>
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.</div><div><br>
Transition identified sales opportunity and provide introduction to appropriate banking partner.</div><div><br>
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).</div><div></div><div>
Process customer/account maintenance accurately.</div><div><br>
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.</div><div></div><div>
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.</div><div>
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.</div><div></div><div>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.</div><div></div><div>
Complete other related duties as assigned.</div><div></div><div>
Scope of Responsibilities:</div><div>
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company&rsquo;s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.</div><div></div><div>
Managerial/Supervisory Responsibilities:</div><div>
Not Applicable</div><div></div><div>
Education and Experience Required:</div><div>
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience<br>
Proven verbal communication skills</div><div>
Proven interpersonal skills<br>
Proven ability to demonstrated exceptional customer service<br>
Well-organized</div><div>
Proven time management skills</div><div>
Proven prioritization skills<br>
Proficient with internet user-level technology</div><div></div><div>
Education and Experience Preferred:</div><div>
Bilingual based on branch needs</div><div></div><div>
Physical Requirements:</div><div>
Ability to stand for long periods of time<br>
Prolonged use of hands and fingers<br>
Ability to lift light to heavy objects weighing 5lbs &ndash; 30 lbs.<br>
Ability to read fine print<br>
Ability to interact with customers in an open face to face work environment</div><div></div>
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<div></div><div>
Location</div>
Hagerstown, Maryland, United States of America</div>

Full Time Teller - Hagerstown MD/ North Hagerstown Branch

Join M&T Bank and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.