Qureos Mentor

MacAllister Machinery Company, Inc.

<div>Description
Position Summary
Primary duties of the position include but are not limited to assisting all walk and/or call-in customers in ordering parts, locating parts, processing all backorders and returns for customers and service department, and completing all associated paperwork.
Responsibilities
<ul><li>Provides customer service to establish positive, cooperative, working relationships with customers by assisting walk-in and/or call-in customers and internal/external customers with parts related issues, including ordering parts on the computer, back-ordering parts on the computer, inspecting and processing all returns, including requesting proof of purchase and assessing appropriate restocking charges, suggesting associated replacement parts and new product ideas, and providing product support literature.</li><li>
Maintains the parts counter area, including keeping the area clean and organized to ensure safe working conditions and maintaining the cash drawer.</li><li>
Assists in accomplishing the department's financial goals by recognizing potential sales opportunities, including suggesting associated replacement parts, suggesting new product ideas, and sharing responsibility for all results, including profitability, customer satisfaction, and employee satisfaction.</li><li>
Develops a cooperative and positive working relationship with other department employees to ensure quality work is being performed and schedules are being met.</li><li>
Maintains a good working relationship with vendors to resolve customer complaints to assure customer satisfaction.</li><li>
Identifies and passes sales leads to appropriate person/department.</li><li>
Compiles parts information to assist the manager in the quoting process.</li><li>
Performs related duties as required.</li></ul>
Qualifications<ul><li>
Knowledge, skills, and abilities typically acquired through a high school education or the equivalent.</li><li>
1 to 2 years of work-related experience in a parts, field service, or shop repair environment as a mechanic, field technician, foreman, parts counter person, etc. or the equivalent. Some Caterpillar and customer service experience is preferred.</li><li>
Good communication skills, including excellent listening, strong verbal, good non-verbal and basic written communication skills.</li><li>
Excellent customer service skills, good prospecting skills, and the ability to meet and/or exceed customer expectations.</li><li>
Strong decision-making skills with good creative thinking skills.</li><li>
Strong problem-solving skills and a good ability to administer warranties and interpret and apply policies, procedures, and guidelines.</li><li>
A good knowledge of the product market and a basic knowledge of the product with a working knowledge of the product's location on the machine and the product's function and service interval requirements.</li><li>
An excellent ability to operate industry specific programs and Microsoft Office software.</li><li>
Strong interpersonal skills, including influence, negotiation, coaching, and counseling.</li><li>
A good ability to manage conflict and project management skills with a basic ability to manage change.</li><li>
The ability to operate a forklift safely and efficiently.</li><li>
The ability to work overtime and be on-call as needed, including weekends.</li><li>
The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers.</li></ul>
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).</div>

Coordinator - Parts

<div>Description 
 
Objective: 
 
The Service Coordinator, together with the Field Service Supervisor, makes up the core team to support our customers. This role works closely with various people within the Field Service Department to ensure accuracy of various data and paperwork and to make sure customers are receiving timely and quality service. 
 
 Responsibilities:<ul><li>
Open, process, review, adjust and close work orders according to company procedures, coordinate payments with customers</li><li>
Ensuring timely and accurate entry of labor codes, hours and rates of pay</li><li>
Answer and route customer phone calls
</li><li>Approve vendor invoices for payment and submit to Accounting for processing</li><li>
Coordinate or participate in all necessary company system and procedure training</li><li>
Acts as a liaison between customers, employees and supervisors on various questions or issues</li></ul> 
 Occasional/Responsibilities:<ul><li>
Perform HR Liaison responsibilities</li><li>
Perform other clerical functions depending on store location and need such as distributing mail, maintaining office equipment, ordering office and maintenance supplies, etc.</li></ul> 
Qualifications:<ul><li>
Prior experience in an administrative support role</li><li>
Excellent attention to detail and strong with numbers</li><li>
Customer First mindset to provide exceptional service to customers</li><li>
Strong communication skills both written and verbal</li></ul> 
Compensation - $23.95 hour, plus full benefits! 
 
Disclaimer Any Duties and Responsibilities described within the Careers Page are not a comprehensive list, and the scope of the job may change as necessitated by business demands. 
 
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.</div>

Coordinator - Service

<div>Description 
 
Are you seeking a paid college internship? Are you interested in learning how IT works behind the scenes in a real workplace? MacAllister Machinery, a premier Caterpillar dealership known as one of the best equipment dealers in the country, has an extremely valuable opportunity to join our team for the summer. Our internship with Information Technology provides students with the opportunity to gain on-the-job experience in a supportive and fast-paced environment. 
 
As we enter our tenth successful year of the Summer College Internship Program, we are looking for highly motivated, hardworking individuals who like to problem-solve, lead projects, participate in key business leader relationships, and recommend improvements to existing processes. 
 
As a Summer IT Help Desk Intern, you&rsquo;ll get hands-on experience helping employees replace their laptops and mobile phones while learning the basics of IT support, customer service, and inventory management. This is a great opportunity to build practical skills, gain confidence working with technology, and explore a career in IT. 
 
What You&rsquo;ll Do: 
<ul><li>Help replace older laptops and mobile phones for employees</li><li>Communicate with customers to schedule device replacements and answer basic questions</li><li>Learn the step-by-step process for setting up and swapping devices</li><li>Prepare laptops and phones for use, following clear instructions and checklists</li><li>Collect old devices and make sure they&rsquo;re handled properly</li><li>Track equipment and help keep inventory records up to date</li><li>Organize and label IT equipment and accessories</li><li>Update tickets or logs to document your work</li><li>Work closely with the Help Desk team and learn from experienced IT staff</li></ul>
 
What You&rsquo;ll Learn 
<ul><li>How a professional IT Help Desk operates day to day</li><li>How companies manage and replace laptops and mobile devices</li><li>Basics of inventory and asset tracking</li><li>How to communicate clearly and professionally with customers</li><li>How to stay organized, manage your time, and meet deadlines</li><li>Real-world experience you can add to your r&eacute;sum&eacute;</li></ul>
 
What We&rsquo;re Looking For 
<ul><li>A student currently enrolled in (or recently graduated from) a program related to IT, technology, or a similar field &mdash; or simply someone with a strong interest in technology</li><li>Comfortable using laptops, smartphones, and basic software</li><li>Friendly, reliable, and willing to learn</li><li>Organized and able to follow instructions</li><li>Able to juggle multiple tasks and ask questions when needed</li></ul>
 
Qualifications: 
<ul><li>Currently enrolled in a 4-year Bachelor program with an accredited college</li><li>Currently pursuing an IT career</li><li>Available to work full-time for 12 weeks (May 11th through August)</li></ul>
 
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.</div>

Summer College Internship 2026 - Helpdesk

Join MacAllister Machinery Company, Inc. and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MacAllister Machinery Company, Inc.

About Company

Coordinator - Parts

Coordinator - Service

Summer College Internship 2026 - Helpdesk