Qureos Mentor

MacAllister Machinery Company, Inc.

<div>Description
Position Summary
Technician performs mechanical services on new and used equipment in the service shop area. Position is responsible for testing, repairing, and rebuilding equipment. Additional responsibilities include writing service reports, assigning time to jobs and adhering to all safety regulations. The Technician is also responsible for housekeeping (5S) and properly maintaining company issued tools and equipment.
Responsibilities<ul><li>
Adheres to all safety rules and maintains good housekeeping (5S) in the shop area.</li><li>
Diagnoses and repairs equipment in the service shop.</li><li>
Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, and tracking parts charged, and parts returned.</li><li>
Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.</li><li>
Maintains company issued equipment and tools, keeping them in good working order.</li></ul>
Qualifications<ul><li>
Knowledge, skills, and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair.</li><li>
2 to f4r years of mechanical experience with heavy equipment. Strong working knowledge of hydraulics, power train and electrical systems.</li><li>
Solid understanding of work area metrics and takes responsibility for improving metrics and results. Applies initiative, demonstrating a &ldquo;self-starting&rdquo; ability to daily work and proactively making improvements to the work process.</li><li>
Exhibits good problem-solving skills; can identify problems, solicit other&rsquo;s opinions, and offer valid solutions. Interprets and applies policies, procedures, and guidelines.</li><li>
Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests.</li><li>
Can project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates, and customers.</li><li>
Can operate industry specific PC and main frame programs with a basic understanding of MS Word, Excel, and database systems.</li><li>
The ability to work overtime and weekends.</li></ul>
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).</div>

Technician, Union - Class C Mechanic

<div>Description
Position Summary
This position is responsible for supporting the overall objectives of the Corporate Finance department by executing the strategies to effectively administer customer invoice presentment systems that facilitate the maintenance of a portfolio of customer accounts within agreed upon terms.
Position Duties/Responsibilities<ul><li>
Compiles data and completes documentation to establish third-party customer payment (Customer Accounts Payable) portal accounts in accordance with corporate guidelines. Ensures singular payment portal accounts for the enterprise.</li><li>
Coordinates the timely transmittal of enterprise invoice data to third-party customer payment portals; ensures data is complete and accurate.</li><li>
Monitors customer payment portals for data exceptions/rejections. Investigates and resolves differences and discrepancies timely. Escalates issues to department management as needed.</li><li>
Maintains the required configurations for third-party customer payment portal accounts.</li><li>
Monitors/reconciles daily data exchange with the Company's Electronic Invoicing Presentment and Payment (&quot;EIPP&quot;) system. Identifies, investigates and resolves data transmission issues timely. Serves as the primary EIPP system administrator.</li><li>
Coordinates efforts to drive customer usage of the EIPP; assists customers to establish accounts and use the Company's EIPP.</li><li>
Monitors and reports on the usage of the Company's EIPP.</li><li>
Assists with maintaining accurate customer trade account balances; obtains customer payment related information to ensure timely and accurate posting to customer accounts.</li><li>
Performs research on customer account activity and reconciles customer accounts.</li><li>
Monitors customer accounts and proactively takes action to contact customers and encourage timely payment on account.</li><li>
Establishes and maintains relationships with customers and Company employees to timely communicate and resolve customer account and invoicing issues.</li><li>
Develops and implements standard processes, procedures and training documentation.</li><li>
Participates in identifying and implementing improvements in collection of customer account balances in alignment with corporate direction, including enhanced processes and procedures, new technology, automation and system to improve efficiencies, effectiveness and productivity.</li><li>
Provides excellent customer service.</li><li>
Compiles data and prepares reports and analysis, as requested.</li><li>
Provides direction, supervision and training for direct reports. Establishes performance expectations, provides coaching and feedback, evaluates performance and recommends corrective action.</li><li>
Performs other duties, tasks and projects as assigned by management.</li></ul>
Position Requirements
Required:<ul><li>
High School Diploma or GED</li><li>
At least 8 years of experience in a corporate environment, with at least 6 years in commercial credit, collections or general accounting</li></ul>
Preferred:<ul><li>
Associate or Bachelor's Degree in business (accounting, finance, business administration, etc.)</li><li>
At least 5 years of experience in a corporate environment</li><li>
Experience with data manipulation/analytics tools and Enterprise Resource Planning (ERP) systems</li><li>
Supervisory experience</li></ul>
Knowledge, Skills, And Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Excellent customer service skills</li><li>
Strong multitasking abilities, detail-oriented and self-motivated</li><li>
Strong interpersonal skills and ability to manage conflict in a win/win style</li><li>
Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers, subordinates and people at all levels inside and outside the organization</li><li>
Strong computer and technology skills (Outlook, Word, Excel, and PowerPoint), with the aptitude and ability to leverage data and technology in the performance of responsibilities</li><li>
Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.</li><li>
Ability to work in a fast-paced, results-oriented, deadline-driven environment.</li><li>
Good communication skills, including verbal, written and listening skills.</li><li>
Solid understanding of business processes and workflows.</li></ul>
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO).</div>

Team Lead - Customer Account Administration

<div>Description
<h3 class="jobSectionHeader">Objective</h3>
This position is responsible for developing the dealership&rsquo;s standard jobs and repair options in a manner that promotes customer satisfactions, increased market share, and profitability.
<h4 class="jobSectionHeader">Responsibilities</h4> 
Primary Responsibilities:<ul><li>
Analyze available data to create standard jobs and repair options. Identify standard job problems and causes. Determine corrective actions and provide recommendations to improve performance and efficiency
</li><li>Conduct audits to ensure we maintain proper repair scope and product offerings</li><li>
Interact with sales and product support personnel to promote high confidence, comfort, and utilization of standard jobs and repair options</li><li>
Discuss with product support sales reps, machine sales reps, technicians, and service management to identify their needs, promote utilization of standard jobs, repair options, and additional ways that this position can offer support</li></ul> 
Supervisory Responsibilities:<ul><li>
No formal responsibility for supervising others</li></ul><h4 class="jobSectionHeader">
Qualifications</h4>
Position Requirements 
Required:<ul><li>
High School Diploma or GED</li><li>
2 or more years of experience in data analytics</li><li>
3 or more years of experience with heavy equipment or related field (diesel engines, agriculture equipment, etc.)</li></ul> 
Preferred:<ul><li>
Associate or Bachelor&rsquo;s Degree with a business related concentration
</li><li>3 or more years of experience in data analytics</li><li>
5 or more years of experience with heavy equipment or related field (diesel engines, agriculture equipment, etc.)</li></ul> 
Knowledge, Skills, And Abilities 
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<ul><li>
Excellent mechanical aptitude</li><li>
Strong multitasking abilities, detail-oriented, and self-motivated</li><li>
Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside the organization</li><li>
Proficient computer and data entry skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and the ability to learn Blue Bird/MacAllister/Michigan Cat systems</li><li>
Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship building and consistent demonstration of solid professional judgment</li><li>
Ability to work in a fast-paced environment</li><li>
Excellent communication skills, including verbal, written, and listening skills</li></ul>
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands. 
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)</div>

Coordinator - Standard Jobs

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MacAllister Machinery Company, Inc.

About Company

Technician, Union - Class C Mechanic

Team Lead - Customer Account Administration

Coordinator - Standard Jobs