Qureos Mentor

Macy's

<div>Be part of an amazing story

Macy&rsquo;s is more than just a store. We&rsquo;re a story. One that&rsquo;s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions&hellip;about inspiring stores and irresistible products&hellip;about the excitement of the Macy&rsquo;s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We&rsquo;ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Multi-Store Investigator proactively identifies theft patterns and supports stores within a designated market, serving as a liaison between Senior Organized Retail Crime and Store Asset Protection Managers. The investigator develops strategies to mitigate losses and reduce organized retail criminal activity targeting Macy&rsquo;s.

What You Will Do
<ul>
<li>Conduct investigations into recurring thefts, booster activity, and lower/mid-tier ORC groups within an assigned division.</li>
<li>Manage a caseload across multiple stores and coordinate store-level follow-ups.</li>
<li>Partner with AP teams and field leadership to identify and address emerging theft trends and patterns.</li>
<li>Support stores with evidence collection, detailed report writing, and incident response for prosecution.</li>
<li>Provide store-level training on crime linking and investigative techniques, while gathering intelligence and building rapport with subjects.</li>
<li>Build and maintain relationships with local and division-wide law enforcement agencies.</li>
<li>Share intelligence and collaborate with the Senior ORC Investigator to identify potential links to broader criminal networks.</li>
<li>Utilize field surveillance tactics to develop and validate ORC investigations involving persons and establishments of interest.</li>
<li>Collect, analyze, and monitor intelligence through state and local ORC associations, as well as online tools and resources.</li>
<li>Support Supply Chain investigations related to cargo theft and organized theft rings impacting facilities.</li>
<li>Prepare and present major investigation findings to senior leadership.</li>
<li>Provide testimony in criminal, civil, or administrative proceedings on behalf of the company.</li>
<li>Direct and follow up on court-ordered restitution and pursue other financial recoveries, including gift cards and seizures.</li>
<li>Coordinate with law enforcement agencies and prosecuting attorneys in directing investigations and presenting cases for prosecution.</li>
<li>Network with retail counterparts to expand investigative reach and assess broader loss impact.</li>
<li>Provide analytical and statistical ORC theft data to the Senior ORC Investigator and Directors to inform senior leadership and support legislative reform.</li>
<li>Educate and communicate criminal trends causing loss to stores.</li>
<li>Conduct store-level training on ORC trends, indicators, and prevention strategies.</li>
<li>Maintain a communication network to facilitate the flow of investigative information, including e-commerce fencing of stolen goods.</li>
<li>Maintain regular, dependable attendance and punctuality.</li>
<li>Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.</li>
<li>In addition to the essential duties mentioned above, other duties may be assigned.</li>
</ul>
Skills You Will Need

Investigative Expertise: Skilled in leading, managing, and coordinating investigations into Organized Retail Crime (ORC), including field surveillance, intelligence gathering, and case management across multiple locations.

Relationship Building: Ability to develop and maintain strong partnerships with law enforcement agencies, retail partners, and other stakeholders to facilitate cooperation, information sharing, and investigative success.

Analytical and Strategic Thinking: Proficient in collecting, analyzing, and monitoring intelligence to identify criminal trends and patterns, support decision-making, and provide data for legislative or organizational initiatives.

Communication Skills: Excellent written and verbal communication skills to effectively present findings, provide testimony, train teams, and share insights with diverse stakeholders, including senior leadership, law enforcement, and retail teams.

Adaptability and Problem Solving: Resourceful and flexible in responding to changing priorities and complex investigations, capable of working independently and collaboratively.

Training and Educational Ability: Experienced in developing and delivering training on ORC trends, indicators, prevention strategies, and investigative techniques to store-level associates and internal teams.

Organizational Skills: Ability to manage multiple investigations and projects simultaneously, maintaining thorough documentation, tracking action items, and ensuring timely follow-up.

Who You Are
<ul>
<li>Candidates with a High School diploma or equivalent are encouraged to apply. 1-3 years of investigative experience.</li>
<li>This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Able to sustain extended periods of CCTV and/or PC screens to facilitate surveillance or analysis.</li>
<li>Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.</li>
<li>Able to travel within division/market of responsibility with periodic need to travel overnight based on the needs of the business. Position requires regular physical presence in Macy&rsquo;s store locations, with an opportunity for remote work, when needed.</li>
</ul>
What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:
<ul>
<li>Merchandise discounts</li>
<li>Performance-based incentives</li>
<li>Annual merit review</li>
<li>Employee Assistance Program with mental health counseling and legal/financial advice</li>
<li>Tuition reimbursement</li>
</ul>
Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy&rsquo;s! Whether you&rsquo;re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people&rsquo;s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy&rsquo;s, Inc. reserves the right to amend this job description at any time. Macy&rsquo;s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.</div>

Multi-Store Investigator - Organized Retail Crime, Houston TX

<div>Be part of an amazing story

Macy&rsquo;s is more than just a store. We&rsquo;re a story. One that&rsquo;s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions&hellip;about inspiring stores and irresistible products&hellip;about the excitement of the Macy&rsquo;s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We&rsquo;ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As an Administrative Support Team (AST) Colleague, you play a vital role in keeping the store running smoothly behind the scenes. You&rsquo;ll support daily operations by maintaining an organized Store Management Office, handling administrative and human resources functions, and coordinating internal communications. From overseeing scheduling and managing cash office operations to facilitating the new hire onboarding process and supporting colleague engagement, your work enables store leadership and teams to focus on delivering exceptional customer service.

You&rsquo;ll serve as a key point of contact for both store colleagues and leadership, acting as a liaison for HR-related matters, coordinating new hire paperwork, onboarding, and training sessions. Your role also includes maintaining store recognition programs, distributing reports, balancing the vault and supporting maintenance requests. With professionalism, discretion, and attention to detail, you help ensure a well-organized and supportive store environment.

How our Selling Colleagues spend their day&hellip;
<ul>
<li>Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the office is clean, organized, and prepared for colleagues and customers. Before getting started, they review their team priorities - so they&rsquo;re fully informed and ready to engage, educate, and sell with confidence.</li>
<li>On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.</li>
<li>They always Finish Strong - ensuring every task is completed accurately and professionally, whether finalizing reports, supporting new hires, or wrapping up daily operations. They follow through with care, communicate clearly, and end each interaction - whether with colleagues, candidates, or partners - with a sincere thank-you and a personal touch.</li>
<li>We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.</li>
<li>And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.</li>
</ul>
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Who You Are
<ul>
<li>Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality</li>
<li>Must be able to:
<ul><li>Understand and communicate effectively with customers, co-workers, and supervisors</li>
<li>Read and understand employment policies and safety rules/procedures in English</li>
</ul></li><li>Be comfortable communicating and collaborating with customers and colleagues</li>
<li>Meeting daily sales goal challenges</li>
<li>Enjoy meeting people, learning about them, and sharing information</li>
<li>Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics</li>
<li>You can handle electronic devices with no problem</li>
<li>1-2 years related experience required</li>
</ul>
Essential Physical Requirements You Will Perform
<ul>
<li>This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.</li>
<li>Standing for at least two consecutive hours, lifting at least 25lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level</li>
<li>Requires close vision, color vision, depth perception, and focus adjustment</li>
<li>Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions</li>
</ul>
What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:
<ul>
<li>Merchandise discounts</li>
<li>Performance-based incentives</li>
<li>Annual merit review</li>
<li>Employee Assistance Program with mental health counseling and legal/financial advice</li>
</ul>
Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy&rsquo;s! Whether you&rsquo;re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people&rsquo;s lives.

Join us and help write the next chapter in our story - Apply Today! 


This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. 


STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.</div>

Administrative Support Team Associate, Smith Haven - Part Time

Join Macy's and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Macy's

About Company

Multi-Store Investigator - Organized Retail Crime, Houston TX

Administrative Support Team Associate, Smith Haven - Part Time