Qureos Mentor

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are expanding our quality systems and are seeking a talented
 
 Quality Manager
 
 based in Ankara,
 
 
 who will lead and enhance our quality systems and ensure world-class product standards across all operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Establish, implement, and maintain the company&rsquo;s quality management system (QMS) in line with ISO and GMP standards
 </li>
 <li>
 Lead quality control and assurance activities for perfumes and upcoming cosmetic products
 </li>
 <li>
 Manage packaging and raw material and finished product inspections, laboratory testing, and release processes
 </li>
 <li>
 Drive continuous improvement (CI), root cause analysis (RCA), and corrective actions (CAPA)
 </li>
 <li>
 Coordinate with production, R&amp;D, and regulatory teams to ensure compliance and consistency.
 </li>
 <li>
 Prepare and maintain documentation, audits, and certification processes
 </li>
 <li>
 Supervise and develop the quality team
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in chemistry, chemical engineering, or related fields
 </li>
 <li>
 Minimum 8 years of experience in quality management, preferably within the cosmetics, fragrance, or FMCG industries
 </li>
 <li>
 Strong knowledge of GMP, ISO 22716, and related cosmetic regulations
 </li>
 <li>
 Excellent analytical, communication, and leadership skills
 </li>
 <li>
 Good command of English (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 Working at Mad Parfumeur means being part of an innovative and fast-growing organization where you can make a real impact. You&rsquo;ll have the opportunity to grow professionally while contributing to a creative and high-paced production environment.
 
</div>

Quality Manager

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are looking for a talented
 
 business analyst
 
 to join our team in Istanbul. This position will play a key role in managing digital transformation, e-commerce, and ERP projects, ensuring that business needs are effectively translated into technical solutions aligned with our company&rsquo;s strategic goals.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Manage the planning, coordination, and execution of digital transformation, e-commerce, and ERP projects across the organization
 
 
 &bull; Analyze business unit requests, clarify requirements, and translate them into business and technical documentation
 
 
 &bull; Collaborate with development teams to design solutions, build workflows, and create process models
 
 
 &bull; Organize and conduct User Acceptance Tests (UAT), prepare test scenarios, and report results
 
 
 &bull; Track project progress and ensure risk and dependency management
 
 
 &bull; Lead Agile sprint ceremonies, including planning, daily stand-ups, reviews, and retrospectives
 
 
 &bull; Maintain effective communication, reporting, and information flow among project stakeholders
 
 
 &bull; Contribute to project closure reports, user training, and operational integration processes
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Engineering, Management Information Systems, Industrial Engineering, or a related field
 
 
 &bull; Minimum 3 years of experience in project management and/or business analysis
 
 
 &bull; Experience in end-to-end IT project processes: analysis, planning, testing, and go-live
 
 
 &bull; Proficiency in Agile/Scrum or Waterfall methodologies
 
 
 &bull; Strong skills in gathering requirements, business process analysis, and documentation
 
 
 &bull; Technical understanding sufficient for coordinating with software teams (preferably experience with API, SQL, Postman, Jira)
 
 
 &bull; Experience in ERP, e-commerce, or warehouse management system (WMS) projects is a strong advantage
 
 
 &bull; Excellent communication, planning, and coordination abilities
 
 
 &bull; Analytical mindset, detail-oriented approach, and strong follow-up skills
 
 
 &bull; Preferably holding one of the following certifications: PMP&reg;, CAPM&reg;, PRINCE2&reg;, PSM-I / PSPO (Scrum.org), CBAP&reg;, CCBA&reg; (IIBA), or Lean Six Sigma Yellow/Green Belt
 
 
 &bull; For male candidates, completion of military service is required
 
 
 
 
 
 
 Why Join Us?
 
 
 
 Working at Mad Parfumeur means being part of an innovative and fast-growing organization that values collaboration, data-driven decision-making, and continuous improvement. You will play a vital role in shaping the company&rsquo;s digital roadmap, working closely with cross-functional teams to drive transformation and deliver impactful solutions that enhance business performance.
 
</div>

Business Analyst

Join MAD Parfumeur and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MAD Parfumeur

ABOUT_COMPANY

Quality Manager

Customer Experience (CRM) Manager

Business Analyst