Qureos Mentor

Madhus Garage Equipment

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  Key Responsibilities
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   Team Management: Lead, mentor, and manage a team of service technicians, ensuring their continuous development and performance.
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   Customer Service: Ensure the highest level of customer satisfaction by promptly addressing customer inquiries, complaints, and service requests.
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   Service Operations: Oversee all service operations, including scheduling, dispatching, and quality control to ensure timely and effective service delivery.
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   Training and Development: Implement training programs for service technicians to enhance their skills and knowledge, ensuring they stay updated with the latest industry standards and technologies.
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   Diagnostic Support: Develop and maintain standard operating procedures (SOPs) for pre-visit diagnosis and troubleshooting, ensuring efficient service visits.
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   Mentorship Program: Establish and manage a mentorship program for junior engineers to foster their professional growth and development.
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   Technical Hotline: Set up and manage a technical hotline to provide immediate support and guidance to clients and service technicians.
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   Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to ensure service excellence and identify areas for improvement.
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   Collaboration: Work closely with other departments to ensure seamless operations and customer satisfaction.
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   Inventory Management: Oversee the management of service parts and tools inventory, ensuring availability and proper utilization.
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   Compliance: Ensure all service activities comply with industry regulations and company policies.
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 This job is provided by Shine.com
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Service Manager

Join Madhus Garage Equipment and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Madhus Garage Equipment

ABOUT_COMPANY

Service Manager