Qureos Mentor

Madhus Garage Equipment

<div><div>Key Responsibilities: *</div><div></div><div><br>
1. *DPF Machine Handling*</div><div></div><ul><li><br>
Receive all DPF (Diesel Particulate Filter) machines coming from different customers.</li><li>Ensure timely handover of these machines to the cleaning team.</li></ul><div></div><div><br>
2. *Dispatch Management*</div><div></div><ul><li><br>
Pack and dispatch cleaned DPF machines to the respective customers in a proper and timely manner.</li></ul><div></div><div><br>
3. *Invoicing &amp; Record Maintenance*</div><div></div><ul><li><br>
Maintain accurate records of all incoming and outgoing DPF machines.</li><li>Perform invoicing for each transaction, ensuring all details are correctly captured.</li></ul><div></div><div><br>
4. *AMC Billing (Monthly)*</div><div></div><ul><li><br>
Handle monthly AMC (Annual Maintenance Contract) billing, specifically for clients such as MRF.</li><li>Perform reconciliation of these accounts.</li></ul><div></div><div><br>
5. *Wheel Alignment Billing*</div><div></div><ul><li><br>
Generate and maintain bills for all wheel alignment jobs completed.</li></ul><div></div><div><br>
6. *E-Way Bill &amp; Delivery Challan Generation*</div><div></div><ul><li><br>
Raise necessary e-Way Bills and Delivery Challans for goods movement between Warehouse and TC (Transit Center) and vice versa.</li></ul><div></div><div><br>
### *Desired Skills: *</div><div></div><ul><li><br>
Basic knowledge of invoicing and accounting</li><li>Familiarity with E-way bill generation and delivery challans</li><li>Attention to detail and organized documentation</li><li>Ability to coordinate with multiple teams (cleaning, logistics, etc.)</li><li>Basic computer proficiency (Excel, Billing Software, etc.)</li></ul></div>

Billing Executive

<div><div>We are looking for a Customer Support Executive who will be the first point of contact for our customers. The role involves handling customer inquiries, coordinating service requests, resolving issues efficiently, and ensuring a seamless customer experience aligned with our brand values.</div><div></div><div><br>
Responsibilities:</div><div>
1. Customer Interaction</div><ul><li>Manage incoming customer inquiries through phone and email.
</li><li>Provide accurate and timely information regarding products, services, orders, and status updates.
</li><li>Assist customers with complaints, spare parts requests, and shipment-related queries.
</li></ul><div>2. Issue Resolution &bull; Identify and resolve customer issues promptly and effectively.
</div><ul><li>Escalate complex cases to the concerned department or manager for quick action.
</li><li>Conduct follow-ups with customers to ensure closure and satisfaction.
</li></ul><div>3. Documentation &amp; Reporting
</div><ul><li>Maintain accurate records of all customer interactions and transactions in the CRM system.
</li><li>Track, document, and analyze customer feedback to highlight trends and improvement areas.
</li></ul><div>4. Team Collaboration
</div><ul><li>Coordinate with sales, technical support, and logistics teams to deliver seamless service.
</li><li>Contribute to team meetings and support process improvement initiatives.
</li><li>Assist team members during high call volumes and special projects.
</li></ul><div>5. Compliance &amp; Quality
</div><ul><li>Adhere to company policies, procedures, and service quality standards.
</li><li>Strive for continuous improvement in customer experience, efficiency, and professionalism.</li></ul></div>

Customer Support Executive

Join Madhus Garage Equipment and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Madhus Garage Equipment

ABOUT_COMPANY

Billing Executive

Customer Support Executive