Qureos Mentor

Magic

<div>
 
 
 Department:
 
 Support &amp; Leadership
 
 
 
 Location:
 
 Global+
 
 
 
 Compensation:
 
 $7.00 / hour
 
 
 
 
 Description
 
 
 
 
 About the Client
 
 
 A growing business that connects with learners via a central Squarespace site. They rely on content (blogs, social posts, short-form video), email marketing, and automated funnels to attract, nurture, and route leads directly to trainers while keeping the community engaged. Operations center on Squarespace for site and blog management, Mailchimp for email campaigns and automations, and major social platforms (Instagram, TikTok, LinkedIn, Facebook, Pinterest) for audience growth and distribution. Consistent branding, polished copy/design, and close coordination with trainers are core to how they deliver and schedule content.
 
 
 
 Why does this role exist?
 
 
 This role exists to centralize and automate lead capture, website flows, and email marketing so leads go to the site and trainers (not the client directly), and to keep the hub active and engaging with consistent content. The specialist will maintain and improve the Squarespace site, run Mailchimp campaigns and automations, and produce on-brand social and blog content so the business scales without overloading internal staff.
 
 
 
 The Impact you&rsquo;ll make
 
 
 
 
 Squarespace setup &amp; optimization
 
 <ul>
 <li>
 Build, update, and maintain Squarespace pages, templates, layouts, and integrations.
 </li>
 <li>
 Implement and automate website funnels and routing so leads are directed to the site and trainers.
 </li>
 <li>
 Add animations and interactive updates to keep the hub fresh and on-brand.
 </li>
 </ul>
 
 Mailchimp email marketing &amp; automations
 
 <ul>
 <li>
 Create, edit, and send Mailchimp campaigns and segment/lists.
 </li>
 <li>
 Build and maintain automation sequences (welcome flows, nurture, reminders).
 </li>
 <li>
 Monitor deliverability, open/click rates, and optimize templates and copy.
 </li>
 </ul>
 
 Content creation &amp; publishing
 
 <ul>
 <li>
 Manage monthly blog creation, editing, SEO basics, and publishing aligned with the brand guide.
 </li>
 <li>
 Produce polished copy for blog posts, email campaigns, and social captions (no raw cut-and-paste).
 </li>
 <li>
 Maintain and manage a shared content calendar.
 </li>
 </ul>
 
 Social media &amp; design
 
 <ul>
 <li>
 Create and schedule posts for Instagram, TikTok (primary), LinkedIn, Facebook, and Pinterest.
 </li>
 <li>
 Produce basic graphics and short-form animations for posts and ads following the brand guide.
 </li>
 <li>
 Monitor social performance and recommend platform-specific formats and improvements.
 </li>
 </ul>
 
 Coordination &amp; continuous improvement
 
 <ul>
 <li>
 Coordinate with trainers/instructors for scheduling, content delivery, and distribution.
 </li>
 <li>
 Track engagement and post performance; recommend and implement platform or process improvements.
 </li>
 <li>
 Use Magic Workspace + Magic AI for proofreading and collaboration; follow Towanda&rsquo;s brand guide for all decisions.
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 
 Required:
 
 <ul>
 <li>
 Deep Squarespace experience: site setup, templates, layout, and integrations.
 </li>
 <li>
 Demonstrable Mailchimp experience: campaign creation, lists/segments, and automations.
 </li>
 <li>
 Proven social media management across Instagram and TikTok (plus LinkedIn, Facebook, Pinterest).
 </li>
 <li>
 Strong copywriting and proofreading skills (able to polish content to brand standards).
 </li>
 <li>
 Basic design and short-form animation skills for social posts and ads.
 </li>
 <li>
 WFH Set-Up:
 <ul>
 <li>
 Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
 </li>
 <li>
 Internet speed of at least 40MBPS
 </li>
 <li>
 Headset with an extended mic that has noise cancellation and a webcam
 </li>
 <li>
 Back-up computer and internet connection
 </li>
 <li>
 Quiet, dedicated workspace at home
 </li>
 </ul>
 </li>
 </ul>
 
 Your Superpowers:
 
 <ul>
 <li>
 Technical
 <ul>
 <li>
 Squarespace site and template mastery
 </li>
 <li>
 Mailchimp campaign &amp; automation expertise
 </li>
 <li>
 Social platform tools (Instagram, TikTok, LinkedIn, Facebook, Pinterest)
 </li>
 <li>
 Basic graphic design and short-form animation (Canva/After Effects/CapCut or similar)
 </li>
 <li>
 Analytics familiarity (social &amp; email metrics) and SEO basics
 </li>
 </ul>
 </li>
 <li>
 Soft skills
 <ul>
 <li>
 Excellent written communication and attention to detail
 </li>
 <li>
 Proactive problem-solver and collaborative team player
 </li>
 <li>
 Ability to follow brand guidelines strictly
 </li>
 <li>
 Time management and consistency to meet content calendars
 </li>
 <li>
 Comfortable coordinating across external trainers and internal CSMs
 </li>
 </ul>
 </li>
 </ul>
 
 You should apply if&hellip;
 
 <ul>
 <li>
 You take ownership of content and funnels and proactively suggest improvements.
 </li>
 <li>
 You value consistency, polish, and brand compliance in every deliverable.
 </li>
 <li>
 You enjoy a balance of technical site work, email marketing, content production, and coordination.
 </li>
 <li>
 You can reliably work US 9am&ndash;5pm US timezone hours and communicate clearly with remote collaborators.
 </li>
 </ul>
 
 What to expect...
 
 
 
 
 
 Work Setup:
 
 <ul>
 <li>
 Remote position
 </li>
 <li>
 Must have a reliable internet connection and a quiet workspace
 </li>
 <li>
 Required to provide own computer with Intel Core i5 or something similar or higher operating system
 </li>
 </ul>
 
 Working Hours:
 
 <ul>
 <li>
 40 hours per week
 </li>
 <li>
 9:00am - 5:00pm US Timezone
 </li>
 </ul>
 
 Compensation:
 
 <ul>
 <li>
 $7 per hour
 </li>
 <li>
 No benefits package included
 
 
 </li>
 </ul>
 
 Benefits
 
 
</div>

Squarespace and Mailchimp Specialist - Freelance, Remote

<div>
 
 
 Department:
 
 Support &amp; Leadership
 
 
 
 Location:
 
 Global+
 
 
 
 Compensation:
 
 $7.00 / hour
 
 
 
 
 Description
 
 
 
 
 About the Client
 
 
 A client-first creative studio that builds data-informed video marketing and animated explainer content for growing brands. They focus on authentic, high-quality product videos and UI-focused animations that drive engagement and conversions. The team values collaboration, creativity, and working behind the scenes to deliver polished work for clients.
 
 
 
 Why does this role exist?
 
 
 We&rsquo;re hiring a Motion Designer to produce product explainer and UI animation assets that clearly demonstrate product interactions and workflows. This role exists to scale the studio&rsquo;s capacity to deliver consistent, high-quality UI-focused animations (mouse clicks, micro-interactions, on-screen flows) while allowing the creative and client-facing teams to focus on strategy and client relationships. The Motion Designer will work closely with producers and designers to execute animations that match client specs, brand guidelines, and project timelines.
 
 
 
 The Impact you&rsquo;ll make
 
 
 
 
 Core motion design
 
 <ul>
 <li>
 Create UI-focused explainer animations in After Effects that showcase product flows, mouse clicks, and interface interactions.
 </li>
 <li>
 Produce clean, polished micro-interactions and transitions that read clearly at typical video sizes.
 </li>
 <li>
 Export and deliver final comps optimized for client use (mp4/web, layered files as required).
 </li>
 </ul>
 
 UI &amp; asset preparation
 
 <ul>
 <li>
 Import and work from Figma files to recreate UI elements and layouts for animation.
 </li>
 <li>
 Edit and create vector assets in Adobe Illustrator when needed for motion-ready elements.
 </li>
 <li>
 Organize layered files and source assets for efficient handoffs and future edits.
 </li>
 </ul>
 
 Collaboration &amp; workflow
 
 <ul>
 <li>
 Coordinate with creative producers and designers via Slack and Notion to clarify specs, timelines, and feedback.
 </li>
 <li>
 Follow project briefs, style guides, and internal review processes to ensure consistency and quality.
 </li>
 <li>
 Maintain version control and clear file naming in shared drives.
 </li>
 </ul>
 
 Quality control &amp; iteration
 
 <ul>
 <li>
 Implement feedback from internal reviews and iterate quickly to meet delivery deadlines.
 </li>
 <li>
 Ensure animations are technically clean (timing, easing, continuity) and conform to client UX expectations.
 </li>
 <li>
 Prepare short demo clips and internal review assets for stakeholder sign-off.
 </li>
 </ul>
 
 Process improvement (ongoing)
 
 <ul>
 <li>
 Contribute templates, presets, and best practices to speed production of recurrent UI animations.
 </li>
 <li>
 Suggest workflow improvements for integrating Figma &rarr; Illustrator &rarr; After Effects pipelines.
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 
 Required:
 
 <ul>
 <li>
 Proven portfolio of product/UI explainer animations (no character animation required) showing use of mouse clicks and UI interactions.
 </li>
 <li>
 Expert-level After Effects skills (compositing, keyframing, easing, expressions/basic scripting).
 </li>
 <li>
 Proficient in Figma for working from UI files and Adobe Illustrator for vector asset prep.
 </li>
 <li>
 Ability to work full-time Monday&ndash;Friday, 9:00 AM&ndash;5:00 PM CST (40 hrs/week).
 </li>
 <li>
 Comfortable working as a backend contributor (not client-facing) and collaborating via Slack and Notion.
 </li>
 <li>
 WFH Set-Up:
 <ul>
 <li>
 Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
 </li>
 <li>
 Internet speed of at least 40MBPS
 </li>
 <li>
 Headset with an extended mic that has noise cancellation and a webcam
 </li>
 <li>
 Back-up computer and internet connection
 </li>
 <li>
 Quiet, dedicated workspace at home
 </li>
 </ul>
 </li>
 </ul>
 
 Your Superpowers:
 
 <ul>
 <li>
 
 Technical:
 
 <ul>
 <li>
 Strong motion design fundamentals: timing, easing, anticipation, and clarity for UI motion.
 </li>
 <li>
 After Effects mastery and efficient workflow habits (precomps, expressions, render/export best practices).
 </li>
 <li>
 Comfortable extracting and adapting assets from Figma and Illustrator for animation pipelines.
 </li>
 <li>
 Familiarity with asset organization, version control, and export optimizations for video.
 </li>
 </ul>
 </li>
 <li>
 
 Soft
 
 <ul>
 <li>
 Detail-oriented with strong visual communication and problem-solving skills.
 </li>
 <li>
 Fast, responsive collaborator who accepts and implements feedback constructively.
 </li>
 <li>
 Reliable, proactive, and organized with good time-management skills.
 </li>
 <li>
 Team player mindset: supports producers/designers and improves processes.
 </li>
 </ul>
 </li>
 </ul>
 
 You should apply if&hellip;
 
 <ul>
 <li>
 You enjoy creating clear, functional UI animations rather than character-driven pieces.
 </li>
 <li>
 You prefer working behind the scenes and partnering closely with producers and designers.
 </li>
 <li>
 You value consistency, polish, and delivering work on predictable timelines.
 </li>
 <li>
 You&rsquo;re comfortable working within tight briefs and iterating quickly based on internal feedback.
 </li>
 </ul>
 
 What to expect...
 
 
 
 
 
 Work Setup:
 
 <ul>
 <li>
 Remote position
 </li>
 <li>
 Must have a reliable internet connection and a quiet workspace
 </li>
 <li>
 Required to provide own computer with Intel Core i5 or something similar or higher operating system
 </li>
 </ul>
 
 Working Hours:
 
 <ul>
 <li>
 40 hours per week
 </li>
 <li>
 Monday to Friday 9:00am - 5:00pm CST
 </li>
 </ul>
 
 Compensation:
 
 <ul>
 <li>
 $7 per hour
 </li>
 <li>
 No benefits package included
 
 
 </li>
 </ul>
 
 Benefits
 
 
</div>

Motion Designer - Freelance, Remote

<div>
 
 
 Department:
 
 Support &amp; Leadership
 
 
 
 Location:
 
 Global+
 
 
 
 Compensation:
 
 $7.00 / hour
 
 
 
 
 Description
 
 
 
 
 About the Client
 
 
 A digital media and marketing agency that connects brands to Christian audiences through advertising, content partnerships, event engagement, and social/digital marketing. They run ad placements, curate content and grow audiences across faith-based sites and channels. The agency supports advertisers and partners seeking to engage consumers and leaders in the faith-based market.
 
 
 
 Why does this role exist?
 
 
 We&rsquo;re hiring a detail-oriented reporting specialist to turn campaign performance data into clear, client-ready reports and recommendations. The role exists to ensure every campaign has accurate, well-organized data, insightful interpretation, and a polished deliverable that guides the client&rsquo;s next steps. This position supports timely delivery of campaign insights so clients can understand results and confidently book follow-up campaigns.
 
 
 
 The Impact you&rsquo;ll make
 
 
 
 
 Campaign Data Collection &amp; Verification
 
 <ul>
 <li>
 Contact media outlets and partners to request campaign performance reports and confirm all required data is received.
 </li>
 <li>
 Track and follow up on missing or late reports; communicate issues promptly to the internal team.
 </li>
 </ul>
 
 Data Management &amp; Excel Reporting
 
 <ul>
 <li>
 Enter performance data into the provided Excel template accurately and consistently.
 </li>
 <li>
 Clean, organize, and format raw data to prepare it for analysis and reporting.
 </li>
 <li>
 Ensure final Excel files are complete, consistently labeled, and stored in organized folders.
 </li>
 </ul>
 
 Analysis &amp; Client‑Facing Insights
 
 <ul>
 <li>
 Create AI-assisted campaign analyses that translate ad data into clear, client‑friendly insights and recommendations.
 </li>
 <li>
 Summarize how well the campaign performed with an overall positive tone while gently noting any underperforming elements.
 </li>
 <li>
 Provide practical suggestions to improve future campaigns and end each report with a call to action to book the next campaign.
 </li>
 </ul>
 
 Report Design &amp; Delivery
 
 <ul>
 <li>
 Build simple, visually clear campaign reports using provided templates in Canva, PowerPoint, or Word.
 </li>
 <li>
 Export final reports to PDF and ensure both the PDF report and the accompanying Excel file are complete, properly labeled, and delivered to the client.
 </li>
 </ul>
 
 Administration &amp; Tracking
 
 <ul>
 <li>
 Maintain organized folders and tracking documents so campaign reports are easy to locate and reference.
 </li>
 <li>
 Communicate any missing data, delays, or issues promptly to the customer success and delivery teams.
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 
 Required:
 
 <ul>
 <li>
 Demonstrable experience producing ad campaign reports and client-facing campaign summaries.
 </li>
 <li>
 Strong written communication skills with proven ability to turn data into clear recommendations.
 </li>
 <li>
 Advanced Excel proficiency (templates, data cleaning, consistent formatting).
 </li>
 <li>
 Familiarity with Canva, PowerPoint, or Word for report design and PDF export.
 </li>
 <li>
 Availability to work 40 hours/week, PST hours with morning PST availability for training and an ASAP start
 </li>
 <li>
 WFH Set-Up:
 <ul>
 <li>
 Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
 </li>
 <li>
 Internet speed of at least 40MBPS
 </li>
 <li>
 Headset with an extended mic that has noise cancellation and a webcam
 </li>
 <li>
 Back-up computer and internet connection
 </li>
 <li>
 Quiet, dedicated workspace at home
 </li>
 </ul>
 </li>
 </ul>
 
 Your Superpowers:
 
 <ul>
 <li>
 Advanced Excel (data entry, cleaning, formatting).
 </li>
 <li>
 Comfortable using Canva/PowerPoint/Word and exporting polished PDFs.
 </li>
 <li>
 Experience with basic analytics concepts and translating metrics to insights.
 </li>
 <li>
 Familiarity with AI tools for drafting analyses and summaries (prompting best practices). Soft skills / traits
 </li>
 <li>
 Exceptional written communication and client-facing tone.
 </li>
 <li>
 Strong attention to detail and data accuracy.
 </li>
 <li>
 Proactive follow-up and good stakeholder communication.
 </li>
 <li>
 Positive, solutions-focused mindset and ability to gently surface issues.
 </li>
 </ul>
 
 You should apply if&hellip;
 
 <ul>
 <li>
 You enjoy turning messy campaign data into polished, actionable client deliverables.
 </li>
 <li>
 You&rsquo;re client-first, responsive, and comfortable communicating delays or missing data clearly.
 </li>
 <li>
 You can work independently, manage 40 hours/week, and thrive in a fast turnaround environment.
 </li>
 <li>
 You&rsquo;re respectful and aligned with working on faith‑based marketing campaigns.
 </li>
 </ul>
 
 What to expect...
 
 
 
 
 
 Work Setup:
 
 <ul>
 <li>
 Remote position
 </li>
 <li>
 Must have a reliable internet connection and a quiet workspace
 </li>
 <li>
 Required to provide own computer with Intel Core i5 or something similar or higher operating system
 </li>
 </ul>
 
 Working Hours:
 
 <ul>
 <li>
 40 hours per week
 </li>
 <li>
 Flexible, 8hrs/day, Pacific Time hours. Training will be morning Pacific Time hours
 </li>
 </ul>
 
 Compensation:
 
 <ul>
 <li>
 $7 per hour
 </li>
 <li>
 No benefits package included
 
 
 </li>
 </ul>
 
 Benefits
 
 
</div>

Ad Campaign Reporting Assistant - Freelance, Remote

<div>
 
 
 Department:
 
 Support &amp; Leadership
 
 
 
 Location:
 
 Global+
 
 
 
 Compensation:
 
 $7.00 / hour
 
 
 
 
 Description
 
 
 
 
 About the Client
 
 
 Our client is a premium home furnishings retailer based in Canada, known for curated European and Canadian designer brands and top-rated customer service. They operate a large showroom and serve customers both in-store and online, with white-glove delivery and personalized advisory services. Their growth strategy focuses on data-driven performance marketing to drive qualified traffic, appointments, and sales.
 
 
 
 Why does this role exist?
 
 
 The company is looking for a Google Ads Specialist to build campaigns from the ground up, own the strategy end-to-end, and drive measurable performance improvements. You&rsquo;ll receive high-level direction and business goals, then translate them into a strategic roadmap and daily optimizations that improve ROAS, reduce CPA, and increase qualified leads/sales. This role exists to bring independent ownership, pace, and rigor to paid search and shopping efforts while maximizing return within defined budgets.
 
 
 
 The Impact you&rsquo;ll make
 
 
 
 
 Strategy and Roadmap
 
 <ul>
 <li>
 Build a full-funnel Google Ads strategy from scratch, aligned to business goals.
 </li>
 <li>
 Create a clear action plan and testing roadmap with milestones and expected outcomes.
 </li>
 <li>
 Translate high-level direction into channel mix, campaign structure, and bidding strategies.
 
 </li>
 </ul>
 
 Campaign Build and Optimization
 
 <ul>
 <li>
 Conduct keyword research, audience targeting, and competitor analysis.
 </li>
 <li>
 Build, launch, and manage Search, Shopping/Performance Max, and relevant YouTube/Display placements.
 </li>
 <li>
 Write and iterate ad copy/creatives; develop audience segments and exclusions; implement negative keyword strategy.
 
 </li>
 </ul>
 
 Structured Testing and Experimentation
 
 <ul>
 <li>
 Define and run a structured testing process (hypothesis, prioritization, design, success metrics, iteration).
 </li>
 <li>
 Prioritize tests for highest impact (e.g., audiences, assets, bidding, landing pages) using data and business context.
 </li>
 <li>
 Document learnings and roll out winners across accounts/campaigns.
 
 </li>
 </ul>
 
 Measurement, Reporting, and Insights
 
 <ul>
 <li>
 Implement and validate conversion tracking via GA4 and GTM; ensure accurate attribution.
 </li>
 <li>
 Monitor performance, diagnose trends, and uncover opportunities for growth or efficiency.
 </li>
 <li>
 Deliver clear, data-driven reports with actionable recommendations and next steps.
 
 </li>
 </ul>
 
 Budget and Stakeholder Management
 
 <ul>
 <li>
 Manage budgets to maximize ROI while staying strictly within spend limits.
 </li>
 <li>
 Forecast spend and performance scenarios; recommend reallocation by campaign/product line.
 </li>
 <li>
 Communicate proactively with stakeholders; operate independently with minimal supervision.
 
 
 </li>
 </ul>
 
 Skills, Knowledge and Expertise
 
 
 
 
 Required:
 
 <ul>
 <li>
 Hands-on Google Ads management building campaigns from scratch (Search, Shopping/Performance Max), with a proven track record improving ROAS, lowering CPA, or increasing qualified lead quality.
 </li>
 <li>
 Demonstrated ability to operate independently: create strategic roadmaps, action plans, and manage day-to-day optimizations with minimal supervision.
 </li>
 <li>
 Proficiency in GA4 and Google Tag Manager, including conversion/event setup, validation, and troubleshooting.
 </li>
 <li>
 Strong keyword research, audience strategy, competitive analysis, and ad copy/creative testing experience.
 </li>
 <li>
 Budget management expertise with clear examples of maximizing ROI within defined spend limits.
 </li>
 <li>
 WFH Set-Up:
 <ul>
 <li>
 Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
 </li>
 <li>
 Internet speed of at least 40MBPS
 </li>
 <li>
 Headset with an extended mic that has noise cancellation and a webcam
 </li>
 <li>
 Back-up computer and internet connection
 </li>
 <li>
 Quiet, dedicated workspace at home
 </li>
 </ul>
 </li>
 </ul>
 
 Your Superpowers:
 
 <ul>
 <li>
 Technical: Google Ads Manager, GA4, GTM, Google Keyword Planner; familiarity with SEMrush or Ahrefs; campaign structuring, RSA best practices, Shopping/PMax setup, negative keywording, audience segmentation, conversion tracking, and A/B testing.
 </li>
 <li>
 Analytical: Hypothesis-led experimentation, trend analysis, diagnosing performance swings, translating insights into next actions.
 </li>
 <li>
 Communication: Crisp reporting, clear recommendations, and proactive stakeholder updates.
 </li>
 <li>
 Personal: Ownership mindset, bias for action, detail-oriented, resourceful, and comfortable making informed decisions autonomously.
 </li>
 </ul>
 
 You should apply if...
 
 <ul>
 <li>
 You thrive with high autonomy, love building systems from zero, and are energized by being accountable for outcomes.
 </li>
 <li>
 You are data-driven, pragmatic, and prioritize tests and optimizations that move the needle.
 </li>
 <li>
 You communicate clearly, manage budgets responsibly, and enjoy turning high-level goals into tactical execution.
 </li>
 <li>
 You&rsquo;re comfortable working with retail/ecommerce and lead-gen motions and adapting strategies across seasonal promotions.
 </li>
 </ul>
 
 What to expect...
 
 
 
 
 
 Work Setup:
 
 <ul>
 <li>
 Remote position
 </li>
 <li>
 Must have a reliable internet connection and a quiet workspace
 </li>
 <li>
 Required to provide own computer with Intel Core i5 or something similar or higher operating system
 </li>
 </ul>
 
 Working Hours:
 
 <ul>
 <li>
 40 hours per week
 </li>
 <li>
 Monday to Friday 9:00 AM&ndash;5:00 PM US Timezone (40 hrs/week)
 </li>
 </ul>
 
 Compensation:
 
 <ul>
 <li>
 $7 per hour
 </li>
 <li>
 No benefits package included
 
 
 </li>
 </ul>
 
 Benefits
 
 
</div>

Google Ads Specialist- Freelance, Remote

Magic Global Village, Dubai, United Arab Emirates Overview Join or sign in to find your next jobRole: Bilingual Customer Support Specialist - Freelance, RemoteMagic Global Village, Dubai, United Arab EmiratesJoin to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at MagicLocation: Global+Compensation: $7.00 / hour Description About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching. The Impact you'll make Customer Support & Communication<ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul>Scheduling & Calendar Management<ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul>Student & Instructor Coordination<ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul>Administrative Organization<ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> Skills, Knowledge and Expertise Required:<ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul>Your Superpowers:<ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul>You should apply if <ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> What to expect Work Setup:<ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul>Working Hours:<ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul>Compensation:<ul><li>$7 per hour</li><li>No benefits package included</li></ul> Benefits <ul><li>Seniority level</li><li>Executive</li></ul> Employment type <ul><li>Part-time</li></ul> Job function <ul><li>Other</li><li>Industries: Software Development</li></ul>Referrals increase your chances of interviewing at Magic by 2xGet notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.Dubai, Dubai, United Arab Emirates 3 hours agoAccounts Receivable Specialist - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 2 days agoATM Technician Customer Support (UAE Nationals only)Bilingual Executive Assistant - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 1 month agoGlobal Village, Dubai, United Arab Emirates 23 hours agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Bilingual Customer Support Specialist - Freelance, Remote

Join Magic and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Magic

ABOUT_COMPANY

Squarespace and Mailchimp Specialist - Freelance, Remote

Motion Designer - Freelance, Remote

Ad Campaign Reporting Assistant - Freelance, Remote

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