Abrar Admin

Maine Community Bank

<div>Department: Retail
Reports to: Branch Manager or Assistant Branch Manager
FSLA: Non-Exempt
Last Modified: 11.22.24
Job Summary:
The Universal Banker is responsible for providing an exemplary customer experience working in a team environment while accurately and courteously assisting customers, processing transactions, selling and cross-selling Bank services, opening Business and Retail accounts, originating new consumer loans, and performing other branch functions as assigned. Contributes to the overall sales growth of the bank and supports the Bank&rsquo;s strategic initiatives. Responsible for providing the highest level of Customer Service and adhering to the Bank&rsquo;s Core Values and Service Standards.
Essential Functions:
Customer Experience:<ul><li>
Provides the highest level of customer service.</li><li>
Deepens customer relationships by providing the best deposit solutions for our customers.</li><li>
Responsible for knowing the Bank&rsquo;s range of products and services and identifying opportunities to refer customers to other lines of business and/or vendors that may provide needed services.</li><li>
Provides prompt, courteous, and efficient service to branch customers at the teller and drive-up windows, branch lobby and by telephone.</li><li>
Utilizes Customer Feedback process to support Service Standards.</li><li>
Actively participates in community events as a representative of the Bank.</li><li>
Performs other duties as assigned.</li></ul>
Branch Operations:<ul><li>
Opens new consumer and business accounts.</li><li>
Refers wealth management, loan and cash management opportunities to appropriate colleagues.</li><li>
Acts as a supervisor in the absence of the Branch Manager and Assistant Branch Manager.</li><li>
Maintains knowledge of and performs day-to-day branch operations; serves as a contact person to other departments regarding branch operations.</li><li>
Opens and closes the branch in accordance with established procedures.</li><li>
Oversees and assists with the overall operations of the branch including customer transactions, approve transactions requiring supervisor approval, signs official Bank checks to limit of authority, oversees branch cash orders, ensures branch cash records are maintained in accordance with established procedures as required, assists with cash verification duties.</li><li>
Oversees ATM and other branch settlement procedures to ensure timely and accurate settlement of cash, cash items, and other monthly reports.</li><li>
May be required to work in multiple locations regularly.</li></ul>
Loan Origination:<ul><li>
Originates consumer loan applications according to established bank policy and procedures.</li><li>
May originate Home Equity Lines of Credit or Loans.</li><li>
Refers leads to commercial lender, mortgage loan originator, branch personnel, or 3rd party vendors as appropriate.</li><li>
Approves loans according to individual lending authority and bank policy.</li></ul>
Education, Skills, and Experience Required:<ul><li>
Associates degree and two or more years of retail banking experience; or the equivalent combination of education and work experience.</li><li>
Prior sales experience preferred.</li><li>
Experience in consumer loan origination preferred.</li><li>
Familiarity with computer applications.</li><li>
Superior customer service, excellent communication and organizational skills.</li><li>
Demonstrated ability to use sound judgment and decision-making skills.</li><li>
Be punctual with scheduled work and use time appropriately.</li><li>
Perform duties in a conscientious, cooperative manner.</li><li>
Maintain a professional appearance.</li><li>
Able to consistently treat others with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.</li><li>
Commitment to achieving personal and team growth and success through an understanding and commitment to the Bank's sales culture goals.</li></ul>
Physical Requirements and Working Conditions:<ul><li>
Ability to spend extended periods of time operating a computer keyboard and working at a computer monitor.</li><li>
Ability to sit or stand for extended periods of time while waiting on customers.</li><li>
Ability to lift cash boxes and currency/cash bags of approximately 20 pounds.</li><li>
Requires periodic travel to-and-from locations within the Bank&rsquo;s geographic area.</li><li>
Workspaces are generally comfortable and pleasant.</li></ul></div>

Universal Banker

<div>Department: Retail
Reports to: Branch Manager or Assistant Branch Manager
FSLA: Non-Exempt
Last Modified: 11.22.24
Job Summary:
The Customer Service Representative is responsible for accurately and courteously meeting new and existing customer account needs; participating in daily branch activities including growth initiatives and goals, the ability to perform financial activities for customers, operational compliance, superior customer service, and bank directed initiatives. May be involved in community initiatives to support the development of relationships in the areas the Bank serves.
Essential Functions:<ul><li>
Actively builds and develops customer relationships by identifying customer needs and making appropriate referrals and/or recommendations for Bank products and services in alignment with the Bank&rsquo;s growth goals.</li><li>
Responsible for knowing the Bank&rsquo;s range of products and services and identifying opportunities to refer customers to other lines of business and/or vendors that may provide needed services.</li><li>
Responsible for performing customer inquiries or transactions including but not limited to opening and servicing consumer and business accounts and loan applications.</li><li>
Completes a variety of teller functions for customers in person, through the mail, or as assigned.</li><li>
Understands and follows Federal and State banking regulations and adheres to Bank policies, procedures, and security.</li><li>
Provide professional, courteous, and efficient service to all internal and external customers as established by communicated expectations and in alignment with the Bank&rsquo;s service standards.</li><li>
May be required to work in multiple locations regularly.</li><li>
Performs other duties as assigned.</li></ul>
Education, Skills, and Experience Required:<ul><li>
High school diploma or equivalent and a minimum of 1 or more years of experience in customer service, preferably in a banking environment; or equivalent combination of education and experience.</li><li>
 Familiarity with computer applications.</li><li>
 Superior customer service, excellent communication and organizational skills.</li><li>
Be punctual with scheduled work and use time appropriately.</li><li>
Perform duties in a conscientious, cooperative manner.</li><li>
Maintains a professional appearance.</li><li>
Able to consistently treat others with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.</li><li>
Commitment to achieving personal and team growth and success through an understanding and commitment to the Bank's sales culture goals.</li><li>
Ability to participate in community activities on occasion.</li></ul>
Physical Requirements and Working Conditions:<ul><li>
Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor.</li><li>
Must be able to sit or stand for extended periods of time while waiting on customers.</li><li>
Must be able to lift cash boxes and currency/cash bags of approximately 20 pounds.</li><li>
Requires periodic travel to-and-from locations within the Bank&rsquo;s geographic area.</li><li>
Workspaces are generally comfortable and pleasant.</li></ul></div>

Customer Service Representative

Join Maine Community Bank and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Maine Community Bank

About Company

Universal Banker

Customer Service Representative