Qureos Mentor

malomatia

<div>
 
 About Malomatia
 
 
 
 
 ABOUT US
 
 
 
 malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
 
 
 
 Our mission
 
 
 
 Empowering Qatar&rsquo;s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
 
 
 
 Our vision
 
 
 
 To become Qatar&rsquo;s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
 
 
 
 Driving change that makes a real impact
 
 
 
 Since 2008, malomatia has been driving Qatar&rsquo;s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation&rsquo;s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar&rsquo;s sustainable future.
 
 
 
 About The Team
 
 
 
 Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
 
 
 Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
 
 
 Join us in shaping the future of technology in Qatar
</div>

Siebel L2 Support

<div>
 
 Job Description
 
 
 
 The primary objective of a Senior Engineer specializing in AIX and Linux, along with Storage and Cloud System Administration for the client to ensure the secure, efficient, and reliable operation of their IT infrastructure. This role is crucial for supporting the Client Infrastructure services, ensuring seamless operation, data integrity, and optimal performance of systems critical to their functions.
 
 
 
 Responsibilities
 
 
 
 The primary objective of a Senior Engineer specializing in AIX and Linux, along with Storage and Cloud System Administration for the client to ensure the secure, efficient, and reliable operation of their IT infrastructure. This role is crucial for supporting the Client Infrastructure services, ensuring seamless operation, data integrity, and optimal performance of systems critical to their functions.
 
 
 <ul>
 <li>
 System Management: Installation, configuration, and maintenance of AIX and Linux operating systems.
 </li>
 <li>
 Performance Monitoring: Monitor system performance and ensure the optimal functioning of AIX and Linux servers.
 </li>
 <li>
 Troubleshooting: Diagnose and resolve system issues, ensuring minimal downtime and maximum efficiency.
 </li>
 <li>
 Security: Implement and manage security measures, including firewalls, access controls, and regular patching and updates to safeguard the systems.
 </li>
 <li>
 Scripting and Automation: Develop and maintain scripts to automate routine tasks, enhancing system efficiency and reliability.
 </li>
 <li>
 Storage Infrastructure: Manage storage solutions, ensuring high availability and performance.
 </li>
 <li>
 Recovery: maintain backup and disaster recovery plans to ensure data integrity and availability.
 </li>
 <li>
 Storage Monitoring: Continuously monitor and manage storage systems for performance and capacity.
 </li>
 <li>
 Data Management: Oversee data storage strategies, including data archiving, replication, and migration.
 </li>
 <li>
 Cloud Architecture: Design, deploy, and manage cloud-based infrastructure and services (e.g., AWS, Azure, Google Cloud).
 </li>
 <li>
 Cloud Security: Implement and manage security protocols to protect cloud-based systems and data.
 
 
 </li>
 </ul>
 
 Job Responsibility
 
 
 
 <ul>
 <li>
 Maintain infrastructure software (GPFS, PowerHA, AIX 7.1, and later, VIOS, PowerVM)
 </li>
 <li>
 Responsible for installing and managing IBM AIX systems
 </li>
 <li>
 AIX and Linux Patching.
 </li>
 <li>
 Support day to day L3 calls on AIX/ Servers / VIO Servers issue.
 </li>
 <li>
 Requires participation in an on-call rotation
 </li>
 <li>
 Take problem resolution ownership and facilitate technical bridge during operational disruption in service or service outages
 </li>
 <li>
 Monitor events, customer support calls in the call tracking system, return calls from customers, enter new incidents or requests into ServiceNow
 </li>
 <li>
 Experience in File Systems, Processes, Performance tuning and troubleshooting
 </li>
 <li>
 Manage VIO, Hardware Management Console
 </li>
 <li>
 Experience in system recovery using mksysb image and Disaster Recovery
 </li>
 <li>
 Experience in PowerVM of virtualization services like Shared Ethernet Adapter (SEA), NPIV configuration, virtual SCSI services to multiple VIO servers/client partitions
 </li>
 <li>
 Strong Redhat Linux System administration experience
 </li>
 <li>
 Strong understanding of P9 pSeries hardware architectures
 </li>
 <li>
 Maintain and upgrade the UNIX system software on all UNIX based midrange systems to ensure operating system integrity and a high degree of system availability
 </li>
 <li>
 Strong understanding and awareness of AIX and Redhat Linux system security
 </li>
 <li>
 Establish LPAR cloning standard operating procedures and create LPAR profiles
 </li>
 <li>
 Install, configure and establish the plan to maintain software on the LPARs that is required by the data center
 </li>
 <li>
 Develop and present mitigation strategy recommendations to the client to address security findings
 </li>
 <li>
 Identify problem resolution and coordinate implementation of solution with client management and other impacted technical support teams
 </li>
 <li>
 Design, configure, and maintain LPARs required to support various non- production and production components
 </li>
 <li>
 Extensive Knowledge in supporting SAN environments
 </li>
 <li>
 Storage Area Network (SAN) configuration and administration.
 </li>
 <li>
 Understanding of SAN architecture and configuration best practices. LUN masking, fiber specs, switch specifications, SAN security/Port Zoning, core-to-end, n-tier, etc)
 </li>
 <li>
 Experience on IBM storage, SVC, HP 3PAR and SAN Switch administration and configuration.
 </li>
 <li>
 Expertise on IBM Storage technologies SVC, FS7200, FS900, V7000.
 </li>
 <li>
 Expertise on SAN Products Brocade Switches
 </li>
 <li>
 Extensive knowledge and experience with various storage replication software, SAN switches, and storage management software/hardware.
 </li>
 <li>
 Experience in Azure cloud environment to Deploy, manage, and monitor virtual machines (VMs), networks, and storage solutions within Azure.
 </li>
 <li>
 Ensure optimal allocation of resources to meet performance requirements and cost efficiency.
 </li>
 <li>
 Regularly apply patches and updates to Azure services and infrastructure.
 </li>
 <li>
 Security and Compliance: Implement and maintain security policies and procedures, including network security, access controls, and data protection
 </li>
 <li>
 Hands-on experience in deploying, configuring, and managing Trend Micro security solutions, such as:
 </li>
 <li>
 Trend Micro Apex One, Deep Security, or Workload Security (DS Agent)
 </li>
 <li>
 Policy configuration, agent deployment, and update management
 </li>
 <li>
 Log analysis, threat detection, and remediation of malware or vulnerabilities
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Experience: 15 Years in Unix System administration
 
 
 
 Primarily Skills And Experiences
 
 
 
 <ul>
 <li>
 Manage and administrate all Linux and Unix infrastructure services.
 </li>
 <li>
 Maintain updated patch management process and assure all infrastructure component are patched.
 </li>
 <li>
 Monitor system logs and activity on all Linux and Unix environment.
 </li>
 <li>
 Perform regular firmware assessment and upgrade.
 </li>
 <li>
 Coordinate with 3rd party suppliers/vendors the replacement of defective hardware on clients and servers as necessary.
 </li>
 <li>
 Update software and hardware inventory and documents.
 </li>
 <li>
 Provide scripts to automate regular tasks and jobs.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Hands on experience on administrating RHEL and Ubuntu.
 </li>
 <li>
 Hands on experience on RedHat Satellite and Ansible.
 </li>
 <li>
 Hands on experience on administrating AIX.
 </li>
 <li>
 Hands on experience on administrating clustering technologies including Redhat cluster,Redhat Satellite and IBM powerHA.
 </li>
 <li>
 Strong background on Blade HW technologies.
 </li>
 <li>
 Strong background on IBM Power Systems.
 </li>
 <li>
 Hands on experience on VMware Vsphere and its operations.
 </li>
 <li>
 Handon experience on SAN technologies .
 </li>
 <li>
 Hands on experience on Storage and SAN administration.
 </li>
 <li>
 Azure Cloud administration.
 </li>
 <li>
 Ability to work varying hours and shifts.
 
 
 </li>
 </ul>
 Education:-
 
 
 A Bachelors in Engineering in Computer Science or Information Systems, or an equivalent combination of education and/or professional experience.
 
 
 <ul>
 <li>
 Certifications
 </li>
 <li>
 Certificate
 </li>
 <li>
 University Degree in Computer Science or a related subject
 </li>
 <li>
 Red Hat Certified Engineer(RHCE)
 </li>
 <li>
 Azure Administrator Associate
 </li>
 <li>
 ITIL Foundation V3 or V4
 </li>
 <li>
 Google Certified Professional - Cloud Architect
 </li>
 <li>
 IBM Certified Specialist pSeries Administration and Support for AIX
 </li>
 <li>
 Red Hat Certified Specialist in Containers and Kubernetes
 
 
 </li>
 </ul>
 
 About Malomatia
 
 
 
 
 ABOUT US
 
 
 
 malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
 
 
 
 Our mission
 
 
 
 Empowering Qatar&rsquo;s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
 
 
 
 Our vision
 
 
 
 To become Qatar&rsquo;s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
 
 
 
 Driving change that makes a real impact
 
 
 
 Since 2008, malomatia has been driving Qatar&rsquo;s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation&rsquo;s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar&rsquo;s sustainable future.
 
 
 
 About The Team
 
 
 
 Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
 
 
 Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
 
 
 Join us in shaping the future of technology in Qatar
</div>

Senior System Administrator

<div>
 
 Job Description
 
 
 
 The Senior Officer Change Management role is responsible for establishing, developing, and operationalizing the organization's centralized change management function. This role will design and implement change management activities, including governance frameworks, standard operating procedures, and intake processes, to ensure consistent and effective change management across the enterprise.
 
 
 The role develops and executes comprehensive change management strategies that maximize employee adoption and minimize resistance to organizational change, while building scalable systems and processes that institutionalize change management best practices. It combines strategic thinking with hands-on execution to drive sustainable organizational change and establish a strong, foundational change management infrastructure.
 
 
 
 Responsibilities
 
 
 
 Roles &amp; Responsibilities
 
 
 
 Strategic
 
 
 
 <ul>
 <li>
 Establish, develop, and operationalize malomatia&rsquo;s centralized change management function, including defining governance frameworks, operating models, standard operating procedures, and intake processes to ensure consistent and effective change management across the enterprise.
 </li>
 <li>
 Design and implement enterprise-wide change management strategies aligned with malomatia&rsquo;s strategic goals and transformation vision, ensuring that change initiatives contribute to long-term organizational success and sustainability.
 </li>
 <li>
 Partner with senior leadership to understand organizational needs and align change management initiatives with overall business strategy, ensuring that the change process supports organizational growth, innovation, and digital transformation.
 </li>
 <li>
 Act as a strategic advisor to senior leadership, providing insights, recommendations, and thought leadership on change management approaches, organizational readiness, and execution risks.
 </li>
 <li>
 Define, implement, and maintain governance models, decision frameworks, prioritization mechanisms, and escalation procedures to support structured change intake, triage, and execution.
 </li>
 <li>
 Lead the development and continuous improvement of change management policies, standards, tools, and methodologies, ensuring institutionalization of best practices across the organization.
 </li>
 <li>
 Define and track strategic KPIs for change management initiatives, ensuring alignment with business objectives and providing structured performance updates to senior leadership.
 </li>
 <li>
 Continuously monitor the progress of transformation projects, reviewing their alignment with the organization&rsquo;s strategy, and ensuring that changes are sustained over the long term.
 </li>
 <li>
 Ensure compliance with malomatia&rsquo;s strategic policies, procedures, and governance requirements across all change and transformation initiatives.
 </li>
 <li>
 Drive sustainability of change by ensuring that adoption, reinforcement, and long-term embedding of change practices are built into transformation initiatives.
 
 
 </li>
 </ul>
 
 Operational
 
 
 
 <ul>
 <li>
 Design and execute comprehensive change management plans for organizational transformation initiatives, including change scope definition, impact assessments, readiness activities, and mitigation strategies.
 </li>
 <li>
 Implement and manage hands-on change management activities across multiple concurrent initiatives, ensuring timely execution and quality delivery.
 </li>
 <li>
 Collaborate closely with project managers, PMO, and transformation teams to ensure change management activities are fully integrated into project plans, milestones, and delivery timelines.
 </li>
 <li>
 Support stakeholder engagement activities, including communication delivery, training coordination, awareness sessions, and engagement forums to support change readiness and adoption.
 </li>
 <li>
 Directly engage with employees and leaders as a front-line change function, addressing concerns, gathering feedback, and supporting smooth transitions during periods of change.
 </li>
 <li>
 Identify potential change-related risks, resistance points, and adoption challenges, and develop and implement mitigation actions to minimize disruption and resistance.
 </li>
 <li>
 Track and monitor change effectiveness through adoption metrics, KPI tracking, performance data, and employee feedback, and use insights to inform corrective actions.
 </li>
 <li>
 Prepare and present reports, dashboards, and insights to senior leadership on progress, risks, outcomes, and improvement opportunities related to change initiatives.
 </li>
 <li>
 Develop, document, and maintain standard operating procedures, workflows, templates, and guidance materials related to change management execution.
 </li>
 <li>
 Continuously assess change management processes and tools, capturing lessons learned and recommending improvements to enhance effectiveness and scalability.
 </li>
 <li>
 Coordinate closely with HR, IT, Communications, and other corporate functions to ensure alignment, readiness, and consistent execution across the organization.
 </li>
 <li>
 Ensure impacted teams have the necessary resources, guidance, and support to successfully adopt and sustain change initiatives.
 </li>
 <li>
 Apply strong facilitation, communication, and negotiation skills to support alignment and resolution across stakeholders at all organizational levels.
 </li>
 <li>
 Perform additional duties as assigned by the Senior Manager &ndash; Change &amp; Transformation in support of organizational objectives.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Desired Educational Background:
 
 Bachelor&rsquo;s degree in business administration with specialization in Strategy from a recognized university.
 
 
 
 Language Requirement:
 
 English, Arabic (preferred)
 
 
 
 Desired Experience
 
 
 
 Minimum 5+ years of related experience of which a minimum of 3 years should be in a similar position / responsibility, preferably 1-3 years in a similar Industry.
 
 
 Change management certification required (Prosci, ACMP, CCMP, or equivalent)
 
 
 Project Management certification (PMP, PRINCE2) is a plus
 
 
 
 Job Specific Skills
 
 
 
 <ul>
 <li>
 Knowledge of established change management methodologies and the ability to apply them effectively.
 </li>
 <li>
 Experience in managing transformation projects, including planning, execution, and monitoring progress.
 </li>
 <li>
 Familiarity with project management, process improvement initiatives, and collaboration tools
 </li>
 <li>
 Proven experience building or scaling a change management function or center of excellence
 </li>
 <li>
 Demonstrate experience developing governance frameworks, SOPs, and operational processes
 </li>
 <li>
 Experience managing change across multiple projects simultaneously
 </li>
 <li>
 Experience establishing intake processes, triage systems, and prioritization frameworks
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies Functional
 
 
 
 <ul>
 <li>
 Change Management Model
 </li>
 <li>
 Financial Acumen
 </li>
 <li>
 Transformation Models
 </li>
 <li>
 Project Management
 </li>
 <li>
 Data Reporting &amp; Analytics
 </li>
 <li>
 Process &amp; Business Analysis
 </li>
 <li>
 Documentation &amp; Governance Behavioral
 </li>
 <li>
 Visioning, strategy, and planning
 </li>
 <li>
 Decision making and risk management
 </li>
 <li>
 Teamwork and leadership
 </li>
 <li>
 Professional development
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Process excellence
 </li>
 <li>
 Results orientation and execution excellence
 
 
 </li>
 </ul>
 
 About Malomatia
 
 
 
 
 ABOUT US
 
 
 
 malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
 
 
 
 Our mission
 
 
 
 Empowering Qatar&rsquo;s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
 
 
 
 Our vision
 
 
 
 To become Qatar&rsquo;s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
 
 
 
 Driving change that makes a real impact
 
 
 
 Since 2008, malomatia has been driving Qatar&rsquo;s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation&rsquo;s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar&rsquo;s sustainable future.
 
 
 
 About The Team
 
 
 
 Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
 
 
 Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
 
 
 Join us in shaping the future of technology in Qatar
</div>

Senior Officer - Change Management

<div>
 
 Job Description
 
 
 
 The Senior Officer &ndash; Digital &amp; Brand Marketing is responsible for strengthening malomatia&rsquo;s brand presence and leading
 
 
 digital marketing initiatives that support business growth, market leadership, and customer engagement. The role focuses on
 
 
 developing and executing integrated digital and brand strategies that enhance brand equity, increase visibility across key
 
 
 digital channels, and deliver measurable business impact, while translating malomatia&rsquo;s digital transformation, IT services,
 
 
 and technology solutions into compelling brand narratives and high-performing campaigns. Working closely with internal
 
 
 stakeholders, external agencies, and leadership, the Senior Officer ensures consistent brand messaging, effective campaign
 
 
 execution, and data-driven optimization aligned with corporate objectives, requiring a strong balance of strategic thinking,
 
 
 creative execution, and analytical insight, as well as a solid understanding of B2B and B2G marketing environments, long sales
 
 
 cycles, and technology-driven customer journeys.
 
 
 
 Responsibilities
 
 
 
 Proficient with analytics tools (e.g., Google Analytics, digital dashboard, marketing automation platforms).
 
 
 <ul>
 <li>
 Deep understanding of digital marketing channels: SEO/SEM, paid media, social platforms, email marketing.
 </li>
 <li>
 Demonstrates strong understanding of digital marketing ecosystems and brand management
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Digital &amp; Brand Marketing - Minimum experience of 5-8 years in digital marketing, brand marketing, or integrated marketing communications, preferably within ICT, digital services, or B2G sectors.
 
 
 
 About Malomatia
 
 
 
 
 ABOUT US
 
 
 
 malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
 
 
 
 Our mission
 
 
 
 Empowering Qatar&rsquo;s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
 
 
 
 Our vision
 
 
 
 To become Qatar&rsquo;s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
 
 
 
 Driving change that makes a real impact
 
 
 
 Since 2008, malomatia has been driving Qatar&rsquo;s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation&rsquo;s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar&rsquo;s sustainable future.
 
 
 
 About The Team
 
 
 
 Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
 
 
 Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
 
 
 Join us in shaping the future of technology in Qatar
</div>

Senior Officer - Digital & Brand Marketing

<div>
 
 Job Description
 
 
 
 As an IT Service Operations Manager, your role is crucial in ensuring the smooth and efficient delivery of IT services to our client. You will be leading a team that is responsible for maintaining, optimizing, and supporting our application solution and e-services developed to our client. Your primary focus will be to guarantee high availability, reliability, and user satisfaction. Your strategic thinking, technical expertise, and leadership skills will be essential in driving our IT service operations toward excellence.
 
 
 
 Responsibilities
 
 
 
 
 RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Demonstrate expertise in all facets of transition and service delivery for operational projects.
 </li>
 <li>
 Act as a primary customer contact and take accountability for end-user services.
 </li>
 <li>
 Cultivate and sustain productive relationships with clients, support teams, and vendors.
 </li>
 <li>
 Lead, mentor, and manage a collaborative team of IT professionals.
 </li>
 <li>
 Collaborate with diverse stakeholders to achieve operational objectives and optimal solutions.
 </li>
 <li>
 Ensure effective communication within the technical team (FS, L1, L2, and L3 support) for timely bug resolution and documentation.
 </li>
 <li>
 Oversee daily IT service operations alignment with business objectives and SLAs, minimizing downtime and disruptions.
 </li>
 <li>
 Collaborate with cross-functional teams to develop and enhance IT service processes and procedures.
 </li>
 <li>
 Monitor and manage IT service performance, addressing issues to maintain operational efficiency.
 </li>
 <li>
 Develop and maintain key stakeholder relationships to understand IT service needs and priorities.
 </li>
 <li>
 Drive continuous improvement initiatives to enhance IT service quality, efficiency, and cost-effectiveness.
 </li>
 <li>
 Ensure effective application of ITIL processes during incidents, requests, and changes.
 </li>
 <li>
 Report project status updates to senior management.
 </li>
 <li>
 Coordinate with teams to mitigate risks and propose operational improvements.
 </li>
 <li>
 Monitor, control, and support production services, ensuring adherence to processes and standards.
 </li>
 <li>
 Execute daily operational tasks efficiently, ensuring adherence to organizational processes.
 </li>
 <li>
 Attend regular meetings with stakeholders to track team and task status.
 </li>
 <li>
 Prepare and present regular reports on IT service performance, highlighting achievements and improvement areas.
 </li>
 <li>
 Manage vendor relationships, contracts, and service level agreements to meet IT service expectations.
 </li>
 <li>
 Stay updated on industry best practices and emerging technologies for innovation.
 </li>
 <li>
 Ensure service quality and performance meet growth and project demands.
 </li>
 <li>
 Lead internal and third-party performance and quality review meetings.
 </li>
 <li>
 Design and mobilize a new service management function, including defining service levels and KPIs.
 </li>
 <li>
 Manage the transition of new services to standard production and post-launch support.
 </li>
 <li>
 Oversee service operations and quality metrics in a multi-vendor environment.
 </li>
 <li>
 Effectively mediate among multiple third parties.
 </li>
 <li>
 Demonstrate strong business acumen, including project finance management.
 </li>
 <li>
 Continuously improve production environment services.
 </li>
 <li>
 Track service delivery acceptance and manage client concerns for mutually beneficial resolutions.
 </li>
 <li>
 Submit accurate and high-quality weekly and monthly status reports and invoice requests.
 </li>
 <li>
 Establish trust with clients to ensure timely invoice processing.
 </li>
 <li>
 Lead and chair regular project meetings, addressing operational and technical issues.
 </li>
 <li>
 Document, assign, and monitor project risks and issues for minimal impact on progress.
 </li>
 <li>
 Conduct performance evaluations and provide input for hiring and promotions.
 </li>
 <li>
 Identify training needs and hire additional staff as necessary.
 </li>
 <li>
 Collaborate with SMO and MSQT to ensure compliance with quality systems.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 
 QUALIFICATIONS
 
 
 
 <ul>
 <li>
 Possess comprehensive knowledge of IT service management frameworks like ITIL, COBIT, SIAM, and ISO 20000.
 </li>
 <li>
 Command a deep understanding of the Information Technology Infrastructure Library (ITIL) framework and IT service delivery procedures.
 </li>
 <li>
 Exhibit a strong grasp of incident, problem, change, and release management processes.
 </li>
 <li>
 Familiarity with IT service monitoring and management tools is essential.
 </li>
 <li>
 Showcase exceptional project management abilities, enabling efficient task prioritization and execution in dynamic environments.
 </li>
 <li>
 Acquire experience in various software development approaches, including Waterfall, Scrum, and Agile.
 </li>
 <li>
 Demonstrate proficiency in IT infrastructure components, Application Management, encompassing networking, cloud technologies, and security principles.
 </li>
 <li>
 Develop expertise in vendor management practices, including vendor evaluation processes.
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Demonstrate leadership capabilities to inspire and guide teams towards shared objectives.
 </li>
 <li>
 Exhibit excellent written and verbal communication skills to facilitate effective collaboration and stakeholder management.
 </li>
 <li>
 Apply analytical thinking to evaluate data, trends, and metrics, enabling well-informed decision-making.
 </li>
 <li>
 Possess a strong problem-solving aptitude, particularly in troubleshooting complex technical issues.
 </li>
 <li>
 Proficiently manage projects, encompassing planning, execution, and simultaneous tracking of multiple initiatives.
 </li>
 <li>
 Collaborate seamlessly with cross-functional teams, engaging with developers, quality assurance, and other stakeholders to achieve common goals.
 </li>
 <li>
 Skillfully create and maintain various types of documentation, including risk management, service availability, operations manuals, service improvement plans, and best practices.
 
 
 </li>
 </ul>
 
 Qualification And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.
 </li>
 <li>
 A minimum of 10 years of experience in IT service operations or a related field, 4 years of which application management and operations
 </li>
 <li>
 Proven track record of managing teams and overseeing IT service delivery.
 </li>
 <li>
 Experience with process improvement and optimization initiatives.
 </li>
 <li>
 Familiarity with managing vendor relationships and contracts.
 </li>
 <li>
 Excellent problem-solving skills and the ability to analyze complex technical challenges.
 </li>
 <li>
 Effective communication skills to interact with both technical and non-technical stakeholders.
 </li>
 <li>
 ITIL Foundation or higher certification is a must.
 </li>
 <li>
 PMP (Project Management Professional) certification is preferred.
 </li>
 <li>
 Agile/Scrum certification (e.g., Certified ScrumMaster) is preferred.
 </li>
 <li>
 COBIT Foundation Certification or higher is preferred.
 </li>
 <li>
 ISO 20K Consultant or Lead Auditing Certification is preferred.
 </li>
 <li>
 Service Integration and Management (SIAM) framework to manage multiple service providers and integrate their services into a cohesive IT service for an organization is preferred
 
 
 </li>
 </ul>
 
 About Malomatia
 
 
 
 
 ABOUT US
 
 
 
 malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
 
 
 
 Our mission
 
 
 
 Empowering Qatar&rsquo;s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
 
 
 
 Our vision
 
 
 
 To become Qatar&rsquo;s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
 
 
 
 Driving change that makes a real impact
 
 
 
 Since 2008, malomatia has been driving Qatar&rsquo;s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation&rsquo;s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar&rsquo;s sustainable future.
 
 
 
 About The Team
 
 
 
 Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
 
 
 Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
 
 
 Join us in shaping the future of technology in Qatar
</div>

Senior Manager - Services Operation

<div>
 
 Job Description
 
 
 
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 8&ndash;12 years of experience in IT / technology services.
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 8+ years in bid management, presales, or technical proposal writing roles (preferably in public
 
 
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 </ul>
 sector)
 
 
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 Strong background in application development, enterprise platforms, and system integration.
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 Proven experience delivering large RFPs, RFQs, and framework agreements.
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 Experience supporting GCC, government, or regulated-sector customers is highly desirable.
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 Solid understanding of Agile, SAFe, and DevOps delivery models.
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 Experience with fixed-price, T&amp;M, and milestone-based contracts.
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 Familiarity with Application Managed Services (AMS).
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Own and manage the full bid lifecycle from RFP analysis to submission.-Act as the technical SPOC producing the bulk of proposal content.-Develop technical solution write-ups, delivery and governance models, and SoWs.-Prepare SLAs, KPIs, assumptions, dependencies, and risk registers.-Develop BOQs, resource plans, and effort estimates in coordination with architects andfinance.-Produce architecture diagrams, integration flows, and delivery visuals.-Ensure proposal compliance with RFP requirements and evaluation criteria.-Coordinate inputs from architects, developers, PMO, finance, legal, and partners.-Support clarifications, workshops, and proposal defenses when required.
 
 
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 </ul>
 
 Qualifications
 
 
 
 Education &amp; Certifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or related field. - PMP or PRINCE2. - Agile / Scrum certification (CSM, PSM, SAFe). - Cloud certification (AWS, Azure, or GCP). - TOGAF (preferred). Platform exposure preferred: - Microsoft (.NET, Azure, Power Platform). - Oracle (OCI, Fusion, APEX). - SAP (S/4HANA, BTP). - Integration platforms (MuleSoft, Boomi, WSO2, Apigee).
 
 
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 Skills &amp; Competencies
 
 
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 Excellent English technical writing skills. - Strong ability to translate architecture into proposal-ready content. - Proven experience producing BOQs, diagrams, and solution documentation. - Strong RFP analysis and compliance skills. - Proficiency in MS Word, Excel, PowerPoint, Visio, or Lucidchart. - Ability to manage multiple bids concurrently in a remote environment. - High attention to detail, ownership, and accountability.
 
 
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 About Malomatia
 
 
 
 
 ABOUT US
 
 
 
 malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
 
 
 
 Our mission
 
 
 
 Empowering Qatar&rsquo;s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
 
 
 
 Our vision
 
 
 
 To become Qatar&rsquo;s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
 
 
 
 Driving change that makes a real impact
 
 
 
 Since 2008, malomatia has been driving Qatar&rsquo;s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation&rsquo;s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar&rsquo;s sustainable future.
 
 
 
 About The Team
 
 
 
 Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
 
 
 Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
 
 
 Join us in shaping the future of technology in Qatar
</div>

Senior Consultant - Bid Management

<div>
 
 Key Responsibilities
 
 
 
 
 JOB DESCRIPTION
 
 
 
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 Design and develop highly visual, interactive, and layered Business Intelligence solutions using Business Objects (Lumira, Explorer, IDT, Web Intelligence, Crystal Reports, Analysis for OLAP, Dashboards).
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 Design, develop, document, and ensure quality assurance of enterprise-wide visualizations; educate users on visualization types.
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 Gather business requirements from cross-functional teams; create reports and dashboards using data warehouses, marts, and underlying data stores.
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 Provide support, training, and expertise to business users for effective BI utilization.
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 Design test plans, define test cases, and create detailed test scripts; collaborate on test automation.
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 Assist in development of HANA models.
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 Develop and implement standards and guidelines.
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 Perform analysis, design, technical specification writing, configuration, and programming.
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 Define security requirements for visualizations with system administrators.
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 Collaborate with Data Warehouse and Architecture teams to define data requirements and best practices.
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 Perform additional job-related tasks as assigned.
 
 
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 Enterprise Architecture Responsibilities
 
 
 
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 Support sales, assessment, and delivery across technology domains.
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 Contribute to Business, Information, Data, Application, Infrastructure Architecture, and Technology Management.
 
 
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 Quality Assurance &amp; Testing Responsibilities
 
 
 
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 Develop comprehensive test cases and scenarios based on business requirements.
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 Ensure traceability between test cases and requirements.
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 Execute Integration, Regression, and Performance testing.
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 Record defects, report results, and collaborate for resolution.
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 Conduct quality control reviews and recommend corrective actions.
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 Ensure adherence to quality standards and processes.
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 Execute testing aligned with project timelines and procedures.
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 Implement effective testing strategies to meet quality benchmarks.
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 Improve quality systems through issue resolution and enhancements.
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 Participate in Agile SDLC activities.
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 Maintain documentation: Test Procedures, Traceability Metrics, SRDs, Problem Reports, User Guides.
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 Design and execute UAT in collaboration with clients.
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 Conduct end-user training.
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 Provide post-implementation support.
 
 
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 </ul>
 
 Key Interactions
 
 
 
 <ul>
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 Internal: All Projects
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 External: Vendors and Clients
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or related field.
 </li>
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 5&ndash;7 years of experience in software quality control and testing.
 
 
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 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
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 Strong knowledge of testing principles, validation techniques, automation, and defect management.
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 Excellent analytical, logical, and problem-solving skills.
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 Strong communication and collaboration skills.
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 Familiarity with Agile methodologies.
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 Ability to work under pressure and follow instructions.
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 Strong business and technical understanding.
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 Ability to gather information and share knowledge.
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 Understanding of SDLC including planning, development, QA, and release management.
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 </ul>
</div>

Quality Control Engineer

Join malomatia and explore 24   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.