Qureos Mentor

Mandarin Oriental Hotel ...

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Finance Department, the Income Auditor is responsible to ensure that all hotel revenue has been fully and accurately accounted for and recorded in the corresponding systems. The Income Auditor reports to the Assistant Financial Controller/ Chief Accountant.As an Income Auditor, you will be responsible for the following duties:<ul><li>Responsible for collecting all paperwork for all revenues and ensuring accuracy and compliance with the policies and procedures.</li><li>Accountable for ensuring that all revenues have been captured, recorded, and posted accurately.</li><li>In charge of monitoring and recording all in-house charges and verifying compliance with the established policies and procedures.</li><li>Responsible for checking all credits, voids, and complementary postings. Any discrepancies must be recorded and reported.</li><li>Analyze and review Travel Agent Commissions and checking for manual postings or edits.</li><li>Responsible for balancing the income with the respective ledger balances (Guest Ledger, City Ledger, and Deposit Ledger).</li><li>Accountable for monitoring and reporting any suspicious or incorrect postings.</li><li>Responsible for performing spot checks daily and alternating between the areas checked.</li><li>Oversee and verifying all payment methods are accurate and all data has been transferred and posted fully.</li><li>Responsible for preparing revenue related journal vouchers daily basis and revenue related cost accruals.</li><li>Responsible for accounting third-party revenue and maintaining differed revenue amortization.</li><li>Maintain all revenue records in compliance with audit requirement and government regulations.</li><li>Liaise with supervisors regarding invoice discrepancies and other potential financial issues, ensuring timely resolution.</li></ul>

Income Auditor

Mandarin Oriental Downtown, Dubai is looking for a Waiter to join our Breakfast Restaurant.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.About The JobBased at the Mandarin Oriental Downtown, Dubai within the Breakfast Restaurant in Dubai, the Waiter is responsible to provide exceptional guests  dining experience. The role includes taking order, serving food and beverages, while making sure that every aspect of the dining experience meets our standards. Waiter reports to the F&amp;B Supervisor.As a Waiter, you will be responsible for the following duties:Maintain in-depth knowledge of the restaurant menu, ingredients, and preparation methods to confidently inform and assist guests. Accurately take and deliver food and beverage orders, ensuring prompt service and attention to dietary needs or special requests. Provide personalised, attentive service throughout the dining experience to ensure guest satisfaction and uphold brand standards. Operate POS systems efficiently for order processing and follow billing and cashiering procedures accurately. Set and clear tables to maintain a clean, welcoming dining space, and manage multiple tables while maintaining service quality. Support upselling efforts, collaborate across outlets, and create memorable guest experiences aligned with MOHG Legendary Quality Experiences. As a Waiter, we expect from you: High school qualification preferred; degree or diploma in Hospitality, Hotel, or Business Management is an advantage. Minimum 2 years  experience as a waiter/waitress, preferably in high-volume or luxury dining environments. Familiarity with fine dining and casual service standards, as well as restaurant POS and cashiering systems. Proficient verbal and written communication skills in English; additional languages such as Arabic are preferred. Strong interpersonal skills with the ability to multitask, prioritize, and maintain service flow in a fast-paced setting. Physical stamina to stand for long periods and flexibility to work varied shifts including evenings, weekends, and holidays. Our commitment to you Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free. Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability. We re Fans. Are you?

Waiter/ Waitress - Breakfast

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Spa Department, the Spa Concierge will be responsible for booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. The Spa Concierge reports to the Spa Operation Manager.As a Spa Concierge, you will be responsible for the following duties:<ul><li>Maintain a clean, organized, and professional work area always.</li><li>Provide exceptional guest service:</li><li>Welcome guests warmly and courteously.</li><li>Assist with inquiries and property tours.</li><li>Manage appointments and ensure a smooth spa journey.</li><li>Handle front desk operations:</li><li>Print confirmations and prepare guest files.</li><li>Manage incoming and outgoing correspondence and packages.</li><li>Maintain inventory of supplies and spa retail products.</li><li>Support spa operations across departments, including Front Desk, Retail Area, Relaxation Area, Preparation Room, Sales &amp; Marketing, and Spa Suite.</li><li>Demonstrate excellent communication and telephone etiquette, following MOHG standards.</li><li>Promote spa services and retail products, contributing to achieving sales targets set by the Director of Spa &amp; Wellness.</li><li>Assist with spa demonstrations, events, and marketing activities to enhance guest engagement.</li><li>Implement and monitor Health and Safety and Hygiene standards, ensuring compliance with company policies.</li><li>Collaborate with colleagues as team players and perform opening and closing duties as required.</li></ul>

Spa Concierge

Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage Department in Dubai, as a Waiter/ess in our Lobby Lounge, you play a critical role in providing an exceptional dining experience for our guests. This includes taking orders, serving food and beverages, and ensuring that every aspect of the dining experience meets our standards. The Waiter/ess will report to the F&amp;B Supervisor.
As a Waiter/ess, you will be responsible for the following duties:
<ul>
<li>Maintain comprehensive knowledge of the Lounge menu, including light meals, beverages, and signature drinks. Offer suggestions and answer questions to enhance the guest experience.</li>
<li>Take accurate food and beverage orders from guests, communicate clearly to the kitchen and bar staff, and ensure all orders are delivered promptly and according to guest specifications.</li>
<li>Address special requests or dietary needs professionally and carefully, ensuring management and kitchen colleagues are informed of guest preferences or allergies.</li>
<li>Provide attentive and personalized service to guests, ensuring their needs are met efficiently and gracefully.</li>
<li>Properly upsell services and products to guests, enhancing service and generating increased revenue.</li>
<li>Operated the POS system to process food and beverage orders, performed billing tasks according to hotel and cashiering policies, and set up and cleared tables according to restaurant standards.</li>
<li>Create WOW moments to surprise and delight guests, ensuring customer satisfaction from arrival to departure, following MOHG Legendary Quality Experiences (LQES).</li>
</ul>

Waiter/ Waitress

Based at the Mandarin Oriental Downtown, Dubai within the Rooms department in Dubai, the Front Office Coordinator is responsible to oversee the daily administrative and operational functions of the Front Office. This role manages staff personnel matters, training, facility operations, and supports financial and administrative processes such as payroll and purchase requisitions. Front Office Coordinator reports to Front Office Manager.As a Front Office Coordinator, you will be responsible for the following duties:<ul><li>Manage staff-related matters including attendance, scheduling, performance tracking, and training programs.</li><li>Oversee facility operations and ensure compliance with safety and quality standards.</li><li>Process payroll, purchase requisitions, and other administrative transactions accurately and timely.</li><li>Coordinate with other departments to maintain seamless operational flow.</li><li>Maintain records, reports, and documentation related to staff and operations.</li><li>Support management in implementing policies and improving operational processes.</li></ul>

Front Office Coordinator