Abrar Admin

MANOJ REINSURANCE BROKERS LTD

<div>
 
 
 Position:
 
 Officer - IT Support
 
 
 
 Department:
 
 IT
 
 
 
 Reports to:
 
 Head of HR | Admin | IT
 
 
 
 Location:
 
 DIFC
 
 
 
 
 
 
 
 
 
 About the role
 
 
 
 The IT Support Officer is the first point of contact for all technology-related queries and incidents. You will own the timely resolution of support tickets and the smooth operation of the organization's IT infrastructure &mdash; spanning end-user support, system maintenance, and adherence to IT security and compliance standards. This is a hands-on, proactive role for a detail-oriented professional who takes full ownership of their responsibilities.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 
 
 
 
 IT helpdesk &amp; day-to-day troubleshooting
 
 
 <ul>
 <li>
 Printer connectivity, drivers, and network printing (including vendor liaison)
 </li>
 <li>
 Wi-Fi, internet, and general network connectivity; ISP liaison when required
 </li>
 <li>
 Email delivery and mailbox support
 </li>
 <li>
 VPN connectivity for remote users
 </li>
 <li>
 General laptop and desktop troubleshooting; application and third-party vendor support
 </li>
 <li>
 Antivirus, endpoint monitoring, software updates, and patch management
 </li>
 <li>
 IT asset tracking and support documentation
 </li>
 </ul>
 
 
 
 
 
 Security &amp; compliance monitoring
 
 
 <ul>
 <li>
 Firewall monitoring and routine security administration
 </li>
 <li>
 Microsoft Defender for Endpoint alerts and response
 </li>
 <li>
 MFA and Conditional Access policy maintenance
 </li>
 <li>
 Microsoft 365 policies, permissions, and access controls
 </li>
 <li>
 Mobile Application Management (MAM) policy management
 </li>
 </ul>
 
 
 
 
 
 User management
 
 
 <ul>
 <li>
 New user onboarding/offboarding via Azure AD, M365, and VPN
 </li>
 <li>
 Laptop configuration for new joiners; device wipe/reset on exits
 </li>
 </ul>
 
 
 
 
 
 Backup monitoring &amp; reporting
 
 
 <ul>
 <li>
 Monthly backup confirmation (M365, SARB, Tally, server)
 </li>
 <li>
 Monthly security health check report for all devices
 </li>
 <li>
 Quarterly restore testing in line with DIFC compliance requirements
 </li>
 </ul>
 
 
 
 
 
 Key Competencies Required:
 
 
 <ul>
 <li>
 Hardware troubleshooting
 </li>
 <li>
 Microsoft 365 admin
 </li>
 <li>
 Azure Active Directory
 </li>
 <li>
 VPN support
 </li>
 <li>
 Endpoint security
 </li>
 <li>
 Patch management
 </li>
 <li>
 Firewall administration
 </li>
 <li>
 MFA / Conditional Access
 </li>
 <li>
 Tally ERP
 </li>
 <li>
 MAM policies
 </li>
 <li>
 Backup monitoring
 </li>
 <li>
 DIFC compliance
 </li>
 <li>
 Vendor coordination
 </li>
 <li>
 IT documentation
 </li>
 </ul>
 
 
 
 
 
 Non-negotiables:
 
 
 <ul>
 <li>
 Minimum 2 -3 years of hands-on experience in UAE market.
 </li>
 <li>
 Must holds
 
 bachelor&rsquo;s degree in IT, computer science.
 
 </li>
 <li>
 Strong time management skills with the ability to prioritize and handle multiple support requests and deadlines simultaneously.&nbsp;
 </li>
 <li>
 Strong sense of ownership &mdash; follows through on tickets, updates stakeholders without reminders, and ensures issues are fully resolved before closure.&nbsp;
 </li>
 <li>
 Proactiveness to work, an initiator and c
 
 an execute work with minimum supervision.
 
 </li>
 <li>
 Ability to switch comfortably between user support, system administration, vendor coordination, and IT documentation without compromising accuracy or quality.
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll get:
 
 
 <ul>
 <li>
 Full ownership of your role.
 </li>
 <li>
 Chance to learn and experience diverse roles within the department.
 </li>
 <li>
 Competitive salary package, visa, medical insurance, life insurance, annual leave, and airfare allowance.
 </li>
 <li>
 Opportunity to build and streamline IT department as a whole.
 </li>
 </ul>
 
 
 
 
 
 If this sounds like you, we would love to hear from you! Please submit your resume and a cover letter to hr@manojre.com outlining your experience and why you are the ideal candidate for this role.
 
 
</div>

Officer - IT Support

Join MANOJ REINSURANCE BROKERS LTD and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MANOJ REINSURANCE BROKERS LTD

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Officer - IT Support