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ManpowerGroup

<div><div><b>Program Professional &ndash; TAPFIN Shared Services</b> <b>-</b> <b>0033803</b></div><div>
United States</div><div><b>
Worker Location</b><b>:</b> Remote</div><div><b>
Description</b><div>
</div><div>
The TAPFIN Shared Services Program Professional is responsible for the comprehensive management and execution of all program level shared services functions. With minimum supervision, the program professional must understand work requirements, establish priorities, demonstrate situational awareness, solve problems, maximized efficiency and ultimately achieve mission accomplishment. The Program Professional must support a productive work environment that is safe and free of harassment and discrimination in addition to ensuring optimum customer satisfaction.</div>
<div></div><div><b>Execute Shared Services Functions</b></div>
<div></div><div>Major functions include:</div>
<ul><li>Background Checks</li></ul>
<ul><li>Timesheet Reminders</li></ul>
<ul><li>Extension Notifications</li></ul>
<ul><li>Expense Processing</li></ul>
<ul><li>On/Off Boarding</li></ul>
<ul><li>Compliance Audits</li></ul>
<ul><li>Tool Support</li></ul>
<ul><li>Action Item Reminders</li></ul>
<ul><li>Shortlisting</li></ul>
<ul><li>SOW Creation</li></ul>
<ul><li>Miscellaneous Support</li></ul>
<div></div><div><b>Coordination/Communication</b></div>
<ul><li>Coordinate with and support the internal team</li></ul>
<ul><li>Extensively coordinate with operational program teams</li></ul>
<ul><li>Effectively communicate orally and in written form internally and externally</li></ul>
<div></div><div><b>Decision Making/Issue Resolution</b></div>
<ul><li>Proactively eliminate problems</li></ul>
<ul><li>Constantly evaluates problems and issue for prompt and accurate resolution</li></ul>
<ul><li>Escalate problems/Issues</li></ul>
<div></div><div><b>Other Duties as Assigned</b></div>
</div><p></p><div><b>
Qualifications</b><div>
</div><ul><li>Bachelor&rsquo;s degree preferred or equivalent experience.</li></ul>
<ul><li>A minimum of three years combined operational experience in a managed service support or contingent workforce environment.</li></ul>
<ul><li>Supervisory experience is desired but not required.</li></ul>
<ul><li>Fundamental leadership ability, intermediate computer skills, basic VMS tool knowledge, excellent organization skill, interpersonal skill, verbal and written communication skill and the ability to deal effectively at the MSP operational program level.</li></ul>
<ul><li>Must be self- motivated and able to handle a myriad of tasks in a fast paced team environment.</li></ul>
<ul><li>Requires demonstrated awareness of customer service support and satisfaction imperatives.</li></ul>
<div></div><div>ManpowerGroup is an EOE/AA/Vets/Disabled Employer</div>
</div><p></p><div><b>
Travel</b><b>:</b> Yes, 10 % of the Time</div><div><b>
Organization</b><b>:</b> ManpowerGroup</div><div><b>
Job</b><b>:</b> Business Operations</div></div>

Program Professional – TAPFIN Shared Services - 0033803

<p>A respected, mission-driven organization is seeking a <b>Director of Marketing &amp; Communications</b> to lead its institutional positioning, brand strategy, communications platform, membership growth initiatives, and signature events. This is a highly visible leadership role with direct impact on brand reputation, stakeholder engagement, and organizational growth.</p><p>The ideal candidate is a strategic yet hands-on leader with experience in <b>institutional branding, B2B marketing, communications, events, and team leadership</b>. This role reports directly to the Executive Vice President.</p><p><b>Key ResponsibilitiesMarketing &amp; Communications Strategy</b></p><ul><li>Develop, implement, and oversee an integrated marketing and communications strategy aligned with institutional goals and priorities.</li><li>Define the organization&rsquo;s voice, narrative, tone, and messaging across all audiences including members, media, government, private sector, and community stakeholders.</li><li>Lead institutional brand positioning and campaign development for products, services, and initiatives.</li><li>Ensure alignment and consistency across digital platforms, website, newsletters, press releases, presentations, promotional materials, and internal communications.</li><li>Oversee the creation of high-impact strategic content.</li></ul><p><b>Team Leadership &amp; Development</b></p><ul><li>Directly supervise marketing and communications staff, including designers, coordinators, and content resources.</li><li>Establish performance metrics, quarterly and annual goals, and productivity monitoring systems.</li><li>Identify skill gaps and lead professional development plans for team members.</li><li>Promote a culture of collaboration, innovation, accountability, and excellence.</li></ul><p><b>Institutional Podcast Development</b></p><ul><li>Lead the vision, positioning, and execution of the organization&rsquo;s official podcast.</li><li>Design content strategy, editorial calendar, guest selection, and thematic direction aligned with the institutional mission.</li><li>Coordinate logistics, recording, editing, publishing, and distribution across platforms.</li><li>Integrate the podcast into the broader marketing and communications ecosystem for maximum engagement and reach.</li></ul><p><b>Membership Growth &amp; Strategic Alliances</b></p><ul><li>Design and execute strategies to strengthen member retention, satisfaction, and loyalty.</li><li>Lead initiatives to attract new members to the organization.</li><li>Identify and manage strategic partnerships with public and private sector organizations.</li></ul><p><b>Events Strategy &amp; Execution</b></p><ul><li>Serve as the primary liaison with vendors related to sponsorship sales, production, logistics, and execution of institutional events.</li><li>Ensure excellence in event execution, sponsor satisfaction, and member experience.</li><li>Collaborate on the design of revenue-generating and high-impact institutional events.</li><li>Oversee event timelines, production plans, and budgets.</li></ul><p><b>Research, Metrics &amp; Market Intelligence</b></p><ul><li>Analyze industrial, economic, and consumer trends to identify opportunities and risks.</li><li>Monitor KPIs related to brand positioning, engagement, membership growth, and campaign performance.</li><li>Use data-driven insights to continuously optimize strategy and execution.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or related field. Master&rsquo;s degree preferred.</li><li>Minimum 8&ndash;10 years of progressive experience in marketing, communications, branding, or institutional positioning.</li><li>Prior leadership experience managing creative and strategic teams.</li><li>Strong background in B2B, institutional, association, manufacturing, or corporate marketing environments.</li><li>Demonstrated experience with events strategy, sponsorship development, and partner engagement.</li><li>Excellent communication skills in English and Spanish, both written and verbal.</li><li>Strong strategic thinking, organizational skills, and execution discipline.</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>A leader who combines <b>strategy with execution</b>.</li><li>A professional with <b>institutional judgment, political awareness, and business acumen</b>.</li><li>Someone who can elevate brand reputation while driving measurable growth.</li><li>A collaborative leader who builds high-performing teams.</li><li>A confident communicator with strong presence before senior stakeholders.</li></ul><p>Job Type: Full-time</p><p>Pay: $46,849.78 - $76,421.24 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Guaynabo, PR 00969</p>

Director of Marketing & Communications

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Program Professional – TAPFIN Shared Services - 0033803

Director of Marketing & Communications