Urwah Admin

Maqsam

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more.

<div>
 
 About Maqsam:
 
 
 
 
 Maqsam
 
 is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.
 
 
 
 Your Opportunity:
 
 
 
 We are seeking a
 
 Backend
 
 
 Software Engineer
 
 to join our innovative team at Maqsam. This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment. You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.
 
 
 In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product's capabilities.
 
 
 
 Your Top Responsibilities:
 
 
 
 <ul>
 <li>
 Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality
 </li>
 <li>
 Debug and troubleshoot complex software issues in a high-availability environment
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 Optimize system performance through rigorous testing and code refinement
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 Collaborate with cross-functional teams to integrate new technologies and frameworks
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 Conduct code reviews to ensure code quality and implementation of best practices
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 Document development processes, code changes, and other critical information accurately
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 <li>
 Participate in the design and architecture decisions of our internal systems and databases
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 <li>
 Support junior software engineers and participate in ramping up new joiners
 
 
 </li>
 </ul>
 
 What We Expect from You
 
 
 
 <ul>
 <li>
 Experience with backend or full-stack web development is a MUST, focusing on scalable and robust system design
 </li>
 <li>
 Proven ability in writing high-quality, readable, and scalable code
 </li>
 <li>
 Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues
 </li>
 <li>
 Experience with relational databases and their integration into systems
 </li>
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 Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems
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 Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions
 </li>
 <li>
 Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively
 
 
 </li>
 </ul>
 
 Additional Information:
 
 
 
 <ul>
 <li>
 3-5 years of experience in backend or full-stack web development
 </li>
 <li>
 Excellent problem-solving and analytical skills
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 Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members
 </li>
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 A commitment to continuous professional development and eagerness to learn new technologies
 </li>
 <li>
 A degree in Computer Science, Engineering, or a related field is preferred
 </li>
 <li>
 Experience in mobile development is a plus
 </li>
 <li>
 Experience working on VoIP-related projects is a plus
 </li>
 <li>
 Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus
 
 
 </li>
 </ul>
 
 What We Provide:
 
 
 
 Join a world-class team at Maqsam, where your growth is our priority. Here's what you can expect:
 
 
 <ul>
 <li>
 A Collaborative and Friendly Environment
 </li>
 <li>
 Personal and Professional Growth: Opportunities to learn and become a world-class professional
 </li>
 <li>
 Fair Compensation: We value your contribution
 </li>
 <li>
 Transparency: A culture that thrives on open communication
 </li>
 <li>
 Benefits: First-class health insurance, and more
 </li>
 <li>
 Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business
 
 
 </li>
 </ul>
 Ready to join
 
 Maqsam's
 
 team?
 
 Apply now!
 
</div>

Software Engineer

<div>About Maqsam
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.
Your Opportunity
As a Senior AI Agent Architect, you will play a key role in designing, optimizing, and scaling AI-powered customer experiences for leading businesses across the region. You will be responsible for translating client requirements, business flows, and knowledge bases into reliable, high-performing AI agents that deliver accurate and natural interactions. This role involves structuring and improving knowledge sources, designing prompts and workflows, evaluating AI agent behavior, and continuously enhancing performance through testing and analysis. As the bridge between technical teams and client needs, you will collaborate closely with Product, Engineering, and Customer Success teams to ensure AI solutions are practical, scalable, and aligned with business goals. You will also contribute to defining best practices for AI agent architecture, prompt quality, and conversational design while helping shape the future of Arabic AI experiences at Maqsam.
Key Responsibilities<ul><li>
Review client requirements, knowledge base documents, URLs, and business flows to assess readiness for AI agent implementation.</li><li>
Structure and optimize knowledge bases to improve retrieval quality, contextual accuracy, and agent reliability.</li><li>
Design, tune, and iterate on prompts, system messages, and agent instructions to improve response quality.</li><li>
Set up and improve AI agent workflows, actions, and interaction logic.</li><li>
Identify gaps, edge cases, and failure points in AI agent behavior and propose practical improvements.</li><li>
Define testing approaches for AI agents, including stress testing, scenario-based testing, and quality checks.</li><li>
Review testing results and client feedback, then translate them into clear improvements.</li><li>
Collaborate with Product, Engineering, Customer Success, and other teams to align AI agent behavior with client needs.</li><li>
Document decisions, issues, and recommendations clearly for internal teams and clients.</li><li>
Help define best practices for AI agent design, KB structuring, prompt quality, and evaluation.</li><li>
Support and guide less experienced team members when needed.</li></ul>
Who We&rsquo;re Looking For<ul><li>
Strong technical background with hands-on experience in conversational AI, LLMs, AI agents, or chatbot platforms.</li><li>
Practical experience in prompt engineering, workflow design, automation systems, or AI agent configuration.</li><li>
Good understanding of knowledge base structuring, content quality, and how content impacts AI agent performance.</li><li>
Ability to analyze AI agent behavior, identify root causes of failures, and propose clear solutions.</li><li>
Experience with testing AI systems, including scenario testing, prompt evaluation, or quality assurance.</li><li>
Strong critical thinking and attention to detail.</li><li>
Excellent written and verbal communication skills, especially when explaining technical decisions or giving feedback.</li><li>
Ability to work effectively with cross-functional teams, including Product, Engineering, Customer Success, and client-facing teams.</li><li>
At least 2&ndash;3 years of relevant work experience is preferred.</li><li>
Experience with RAG systems, MCPs, external tools, APIs, or voice agents is a plus.</li><li>
Ability to work in a fast-changing environment and take ownership of ambiguous problems.</li></ul>
What We Provide you
Join a world-class team at Maqsam, where your growth is our priority. Here&rsquo;s what you can expect:<ul><li>
A collaborative and friendly environment with flexible hours.</li><li>
Many opportunities to learn, grow and become a world-class professional.</li><li>
A fair compensation.</li><li>
A culture that thrives on open communication and transparency.</li><li>
First-class health insurance.</li><li>
Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li></ul>
Ready to join Maqsam's team? Apply now!</div>

Senior AI Agent Architect

Join Maqsam and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Maqsam

About Company

Software Engineer

Senior AI Agent Architect