Qureos Mentor

Marana Health

Marana Health is seeking a Front Office Receptionist to join our Integrated Care Team at the Marana Main Health Center, located in the heart of Marana, AZ. The Front Office Receptionist will provide services for the front office by greeting and checking in patients, ensuring patient information is correct and collecting appropriate fees. Provide exceptional customer service to all who require services. Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Marana Health is building a world-class integrated health care system that is committed to caring for special populations, and focused on improving health outcomes for our patients.
 The ideal candidate will have the following education and experience:
 <ul>
<li>High school diploma or equivalency; required.</li>
<li>Experience as a cashier/receptionist in a medical facility or public contact position; preferred.</li>
<li>Bilingual may be required based on location.</li>
<li>Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire) may be required based on location</li>
</ul>
The ideal candidate will also possess the following knowledge, skills, and abilities:
 <ul>
<li>Cash handling knowledge</li>
<li>Provide exceptional customer service to individuals from various cultural backgrounds</li>
<li>Knowledge of basic bookkeeping principles</li>
<li>Ability to handle situational stress in work environment</li>
<li>Ability to multi-task</li>
<li>Computer literate</li>
<li>Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy</li>
</ul>
Duties and Responsibilities: 
<ul>
<li>Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day.</li>
<li>Opens, closes and balances daily batches.</li>
<li>Prepares and submits deposit to the required manager for funds accepted.</li>
<li>Greets and checks in patients in a courteous, friendly and professional manner.</li>
<li>Verifies insurance, address, telephone number and makes necessary changes in the Practice Management System (PMS) registration fields.</li>
<li>Answers questions regarding patient account status.</li>
<li>Refers patient to appropriate source when questions involve patient account activity such as collection, slow pay, fee-for-service errors, claim processing or refunds to patient.</li>
<li>Determines patient’s co-payment and collects it before services are rendered.</li>
<li>Collects fees per current policy and based on payor agreement by contract, fee-for-service, and private insurance or self-pay. Informs new patients of MHC’s current payment policy.</li>
<li>Collects payments made to outstanding accounts.</li>
<li>Refers patient to Eligibility Enrollment Specialist for Sliding Fee Scale eligibility if identified or if a change in payor source code is identified.</li>
<li>Answers telephone calls and questions regarding patient accounts, services provided by the clinic and other pertinent questions.</li>
<li>Provides patients with information regarding cost of procedures.</li>
<li>Refers new patients to Membership/Enrollment to get information regarding services available through insurance and cost of procedures/services.</li>
<li>Reviews encounter forms for services rendered for completeness and accuracy, computes fees charged for services and informs patient of account activity.</li>
<li>Checks patient out in PMS and schedules appropriate follow-up appointment.</li>
<li>Balances daily charges from encounters to charges entered in the computer.</li>
<li>Provides coverage for other health centers as required.</li>
<li>Participates in in-service/education regarding Quality Improvement or required job-focused education.</li>
<li>Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients and/or staff.</li>
<li>Completes Incident Report accurately and follows procedures completely.</li>
<li>Makes daily reminder calls for future services/appointments.</li>
<li>Performs other related duties as assigned.</li>
</ul>
Benefits: 
As an employee of Marana Health, we share in a very strong mission: Dedication to providing Service Excellence in Promoting Health and Well Being. To support this mission in our community, Marana Health believes it must start at home. Therefore, employees have many opportunities to care for our health and wellness with benefits such as:
 <ul>
<li>Medical, Dental, and Vision</li>
<li>403(b) with employer contribution</li>
<li>Short-term disability and other benefits</li>
<li>Paid time off including 11 holidays plus vacation and sick leave accrual</li>
<li>Paid bereavement, jury duty, and community service time</li>
<li>Employee discount for medical services ($500 per year for full-time)</li>
<li>Education reimbursement ($3,000 per year for full-time)</li>
</ul>
Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at 520-682-4111.
 
Marana Health will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.

Medical - Front Office Receptionist

Marana Health is seeking a Dental Assistant - Float to join the Dental team at the Marana Main Health Center, located in the heart of Marana, AZ.
 
The Dental Assistant – Float promotes patients’ dental health by assisting Dentists and Dental Hygienists with the delivery of dental services and provides coverage at multiple Marana Health (MH) Dental sites.
 
Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our Community by providing exceptional, whole-person healthcare.
 
The following qualifications are required: 
<ul>
<li>High school diploma or equivalent</li>
<li>Successful completion of the Dental Assisting National Board (DANB) Radiation Health and Safety (RHS) exam or Dental Assistant Radiography Certification by Credential from the Arizona State Board of Dental Examiners (ASBDE)</li>
<li>Basic Life Support (BLS) certification (may be completed with MHC upon hire)</li>
<li>Bilingual (English/Spanish)</li>
<li>Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire)</li>
<li>Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MH)</li>
</ul>
The following qualifications are preferred: 
<ul>
<li>Experience as a Dental Assistant</li>
<li>Certified Dental Assistant (CDA) certificate from DANB</li>
<li>Dental Assistant Coronal Polishing certificate from DANB</li>
</ul>
Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
 
This position has the following supervisory responsibility: 
<ul>
<li>No Supervision: Does not direct or supervise others.</li>
</ul>
The ideal candidate will also possess the following knowledge, skills, and abilities:
 <ul>
<li>Ability to work under pressure in a fast-paced environment.</li>
<li>Knowledge of applicable state and federal regulations.</li>
<li>Knowledge of infection control protocols and procedures.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Computer proficient.</li>
<li>Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.</li>
</ul>
Duties and Responsibilities: 
<ul>
<li>Prepares treatment area for patient by pulling patient chart and cleaning, sterilizing, and setting up treatment area and equipment.</li>
<li>Prepares patient for treatment by reviewing dental chart, greeting, seating, draping, and taking blood pressure as appropriate, and by providing information about dental services.</li>
<li>Supports efficiency of Dentist by sterilizing and delivering instruments to treatment area, properly positioning and passing instruments, and suctioning during treatments.</li>
<li>Selects, mixes, and arranges bases and impression materials.</li>
<li>Electronically mounts and files dental x-rays per department procedures.</li>
<li>Counsels patients on dental health, obtains consent for extractions and treatments, provides aftercare instructions, and schedules follow-up appointments.</li>
<li>Maintains documentation of patient care services by completing patient and department records in accordance with established policies and procedures.</li>
<li>Protects patients and employees by complying with infection control policies and procedures.</li>
<li>Ensures safe and proper operation of equipment by completing preventive maintenance, following manufacturer’s instructions, reporting malfunctions, requesting repairs, and maintaining inventory.</li>
<li>Performs spore testing to ensure proper autoclave functioning for safe sterilization of instruments.</li>
<li>Maintains required supplies inventory, ensuring appropriate stock is available, avoiding overstock of supplies, and carefully observing expiration dates and budgetary considerations.</li>
<li>Ensures treatment areas are adequately stocked and ready for use.</li>
<li>Participates in in-services and education programs as required.</li>
<li>Utilizes appropriate channels for reporting, discussing, and solving problems or concerns, and contributes to team effectiveness by collaborating to solve problems in a constructive manner.</li>
<li>Communicates with specialist offices and coordinates outside lab work by writing lab slips and monitoring inflow and outflow of lab work.</li>
<li>Maintains proper personal protective equipment (PPE) stocks and maintains certification and proper use of their own PPE (gowns, masks, n95s, etc.).</li>
<li>Assists in purchasing process, including obtaining quotes and purchase orders, placing orders, and keeping track of incoming products.</li>
<li>Assists in laundering dental lab coats, blankets, and other items washed in-house.</li>
<li>Trains and assists new hires and other Dental Assistants with learning new tasks and workflows.</li>
<li>Performs duties at various site locations and travels to Dental clinic sites on an as-needed basis, providing coverage and filling in as assigned. Travel with same day notice may be required.</li>
</ul>
Benefits: 
Marana Health’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, Marana Health believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:
 Medical, Dental, and Vision
 403(b) with employer contribution
 Short-term disability and other benefits
 Paid time off including 11 holidays plus vacation and sick leave accrual
 Paid bereavement, jury duty, and community service time
 Employee discount for medical/dental/behavioral health services ($500 per year for full-time)
 Education reimbursement ($3,000 per year for full-time)
 Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at 520-682-4111.
 
Marana Health will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.

Dental - Dental Assistant - Float

Join Marana Health and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Marana Health

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Medical - Front Office Receptionist

Dental - Dental Assistant - Float