Abrar Admin

Marasco & Nesselbush, LLP

Client Acquisition Manager, Marasco &amp; Nesselbush, LLP &ndash; Rhode IslandMarasco &amp; Nesselbush &mdash; a growing Rhode Island law firm dedicated to providing extraordinary legal care &mdash; is seeking a Client Acquisition Manager to lead our Client Acquisition (Intake) team. This leadership role shapes the first impression of our firm and plays a key role in our ongoing commitment to treating every client with dignity, compassion, and exceptional service.What You&rsquo;ll Be DoingLeadership, Coaching &amp; Team Development<ul><li>Lead, motivate, and mentor a large team of hourly Client Acquisition professionals, including remote team members.</li><li>Build a positive, team-oriented culture rooted in empathy, accountability, and extraordinary client service.</li><li>Provide ongoing coaching, call reviews, development plans, and feedback to strengthen performance and service quality.</li><li>Recruit, train, and develop intake staff to support team growth and operational continuity.</li><li>Conduct weekly forecasting, one-on-one performance meetings, and quarterly progress reviews with each representative.</li><li>Partner with the Leadership Team to define intake strategy, staffing needs, and long-term service goals.</li><li>Lead department-specific operational projects that advance efficiency, client experience, and service excellence.</li></ul>Client Acquisition &amp; Service Excellence<ul><li>Oversee all activities related to nurturing new inbound leads and converting qualified leads into new clients for the firm.</li><li>Ensure every caller receives professional, compassionate, and timely service that reflects our firm&rsquo;s values.</li><li>Monitor and elevate the quality of conversations, documentation, and client interactions.</li></ul>Operations, Workflow &amp; Process Improvement<ul><li>Manage the day-to-day workflow of calls, leads, follow-ups, chats, texts, and emails.</li><li>Maintain consistency in scripts, qualification criteria, follow-up procedures, and compliance practices.</li><li>Implement technology upgrades, process improvements, and efficiency enhancements to support a high-performing intake operation.</li><li>Collaborate with other departments to ensure a smooth and effective new client onboarding experience.</li></ul>Performance Management &amp; KPI Oversight<ul><li>Set, monitor, and report on daily, weekly, and monthly KPIs including:</li><li>speed to answer</li><li>lead response time</li><li>contact rate</li><li>qualified conversions</li><li>QA scores</li><li>productivity and service-level adherence</li><li>Use data to drive performance, staffing decisions, and process adjustments.</li><li>Manage all phases of client acquisition, investigate and resolve any areas of bottle necks, and oversee performance standards for the team.</li></ul>What You Bring<ul><li>BA/BS in Business or related field preferred.</li><li>5+ years of successful sales, contact center, or client service team management, preferably supervising 10+ staff.</li><li>Proven success meeting or exceeding goals in a service-based or professional services environment.</li><li>Strong leadership and communication skills with demonstrated success motivating hourly teams.</li><li>Deep understanding of CRM systems, intake workflows, and sales/service best practices.</li><li>Highly customer-focused with the ability to anticipate client needs and respond with urgency, care, and professionalism.</li><li>Results-oriented with strong analytical skills and experience managing metrics, pipelines, and forecasting.</li><li>Experience with sales enablement or workflow technology.</li><li>High emotional intelligence with a demonstrated commitment to a client-first approach.</li><li>Law firm or professional services experience is strongly preferred.</li><li>A collaborative, team-oriented mindset aligned with the values of Marasco &amp; Nesselbush.</li></ul>Why Marasco &amp; Nesselbush?For more than 25 years, Marasco &amp; Nesselbush has been committed to providing extraordinary legal care to clients who have suffered life-altering injuries. Hard work, honesty, intelligence, compassion, and integrity are the hallmarks of our firm. We strive for nothing short of extraordinary results &mdash; and we treat every client with dignity, respect, kindness, and unwavering advocacy.You will be joining a team that values:<ul><li>Quality work and attention to detail</li><li>A culture centered around compassion and client dignity</li><li>Teamwork, collaboration, and continuous improvement</li><li>Meaningful results for every client we serve</li></ul>Pay: From $35.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Client Acquisition Manager

Join Marasco & Nesselbush, LLP and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Marasco & Nesselbush, LLP

About Company

Client Acquisition Manager