Qureos Mentor

Mariano's

<div>Create an outstanding customer experience through exceptional service and direct and supervise all functions, duties, and activities of the front-end. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum<ul><li>
Having successfully completed checker, U-scan, service booth, and bagger training
</li><li>Effective communication skills
</li><li>Knowledge of basic math: counting, addition, and subtraction
</li><li>Ability to handle stressful situations
</li><li>Must be able to meet the minimum physical demands of the position
</li><li>Must be 21 or older
</li><li>Current alcohol sellers permit once employed
</li></ul>Desired<ul><li>
High school diploma or equivalent
</li><li>Cashier, retail, or management experience
</li><li>Second language: speaking, reading and/or writing
</li></ul><ul><li>Communicate company, department, and job specific information to associates.
</li><li>Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store and make suggestions about products.
</li><li>Stay current with present, future, seasonal and special ads.
</li><li>Understand inventory/stocking and Computer Assisted Ordering.
</li><li>Observe scheduled shift operating hours.
</li><li>Lead front end team by supporting service expectations such as, but not limited to, QueVision, money services, self-checkout goals.
</li><li>Ensure that customers' needs are addressed quickly and professionally.
</li><li>Conduct daily huddles with front end associates to discuss service standard and results.
</li><li>Perform cash loans and pick-ups from all store registers as needed through their shift using the VeriBalance system and safe procedures; verify safe counts at the beginning of the shift and balance safe at the end of shift.
</li><li>Manage breaks and lunches for all front end associates including cashiers, baggers, service booth clerks, fuel clerks, and relief help.
</li><li>Observe, coach, praises all front end associates on a daily basis on all front end expectations such as, but not limited to proper checking techniques, engagement, Que-Vision, self-checkout lead behaviors, proper bagging.
</li><li>Follow procedures to limit shrink such as, but not limited to checking for bottom of basket, scanning all items, avoid manual hand rings, proper use of gold slips, close the loop and follow up with all register operators.
</li><li>Ensure that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
</li><li>Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
</li><li>Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
</li></ul><ul><li>Notify management of customer or employee accidents.
</li><li>Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
</li><li>Oversee and manage the efficient operations of all functions and activities of the front-end.
</li><li>Adhere to all local, state and federal laws, and company guidelines.
</li><li>Must be able to perform the essential functions of this position with or without reasonable accommodation.</li></ul></div>

STR MGMT/CUSTOMER SVC DEPT LEADER

<div>Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Illinois, Mariano's merged with The Kroger Company in 2015. Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Mariano's family!
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: 
 
<ul><li>A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
</li><li>Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
</li><li>Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
</li><li>Valuable associate discounts on purchases, including food, travel, technology and so much more.
</li><li>Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
</li><li>Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
</li></ul>For more information about benefits and eligibility, please visit our Benefits Page ! Minimum 
<ul><li>Willing to work mornings, afternoons, evenings, or nights as the work demands.</li>
<li>Willing and available to work weekends and holidays as needed (emphasis on Prime Time)</li>
<li>Store retail experience with an emphasis on customer service and front-end operations.</li>
<li>Ability to multi task and handle large workloads.</li>
<li>Effective written and oral communication skills.</li>
<li>Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.</li>
<li>Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)</li>
<li>Past work record must exhibit a high level of integrity and dependability.</li>
</ul> 
Desired 
<ul><li>Thorough experience in customer service and all phases of front-end operations.</li>
</ul><ul><li>Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.</li>
<li>Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.</li>
<li>Ensure safe, effective and efficient customer service is provided throughout department.</li>
<li>Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.</li>
<li>Provide training, support and follow up on all aspects of Key Retailing.</li>
<li>Coach and train customer service manager and front end supervisors.</li>
<li>Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
</li><li>Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
</li><li>Follow through on special assignments and perform any and all duties as assigned.</li>
<li>Must be able to perform the essential functions of this position with or without reasonable accommodation.</li></ul></div>

FRONT END/LEAD CLERK

Join Mariano's and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mariano's

ABOUT_COMPANY

STR MGMT/CUSTOMER SVC DEPT LEADER

FRONT END/LEAD CLERK