Qureos Mentor

Marks and Spencer Reliance India Private Limited

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 Key Deliverables (Essential functions &amp; Responsibilities of the Job):
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 As a Store Manager, you will lead the operations of your business unit while ensuring a seamless shopping experience for customers. Your key responsibilities will include:
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   Operational Leadership:
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   Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display.
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   Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes.
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   Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards.
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   Sales &amp; Performance Management:
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   Target Achievement: Drive and monitor the achievement of sales goals for your department. You&rsquo;ll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends.
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   Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives.
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   Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.
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   Customer Experience:
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   Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor.
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   Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele.
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   Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes.
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   Visual Merchandising &amp; Store Presentation:
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   Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment.
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   Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation.
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   Shrinkage &amp; Inventory Control:
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   Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets.
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   Team Development &amp; Leadership:
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   Training &amp; Development: Facilitate on-the-job training, product knowledge sessions, and visual merchandising workshops to equip your team with the skills needed for success.
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   Role Clarity &amp; Task Delegation: Clearly define roles and responsibilities for each team member, ensuring accountability and efficient task management.
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   Constructive Feedback: Regularly provide feedback that helps your team identify strengths and areas for improvement, fostering continuous personal and professional growth.
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   Motivation &amp; Engagement: Inspire your team to not only meet sales targets but also to follow operational procedures with enthusiasm and dedication.
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   Cashier Support &amp; Training:
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   Support &amp; Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.
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Store Manager

Join Marks and Spencer Reliance India Private Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Marks and Spencer Reliance India Private Limited

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Store Manager