Urwah Admin

Marsh McLennan

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 We are seeking a talented individual to join our Core Technology Services Value Management office at MMC Tech .This role will be based in Gurgaon/ Noida. This is a hybrid role that has a requirement of working at least three days a week in the office.
 
 
 
 
 What can You Expect :
 
 
 
 
 A
 
 Value Management office - Service Delivery Manager
 
 is responsible for
 
 tracking and analyzing the data, and financials
 
 of our services to ensure they align with the organizations value and strategic goals. They assess service performance, identify opportunities to maximize value, and support decision-making to optimize resource use and outcomes. The purpose is to drive continuous improvement, ensuring services deliver measurable business value and enhance overall efficiency.
 
 
 
 
 
 
 
 What&rsquo;s in it For You ?
 
 
 
 
 
 
 
 Working with Marsh and McLennan offers a variety of opportunities, including:
 
 <ul>
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 Wellness programs and resources to support employee health and well-being.
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 A hybrid work model that provides flexibility to work remotely while encouraging in-office collaboration.
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 A supportive, diverse, inclusive, and flexible culture where employees feel valued and empowered.
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 Employee well-being is a priority, with robust programs and a culture of appreciation.
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 Strong focus on career growth and professional development through training, mentorship, internal mobility, certifications, workshops, leadership programs, and tuition reimbursement.
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 Exposure to senior leaders, leadership skill development, mentorship, and career coaching.
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 Real-world impact by working on projects involving risk assessment, insurance broking, consulting, and advising clients on complex challenges
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 </ul>
 
 
 
 
 
 
 We will count on you to :
 
 
 
 
 
 Financial &amp; Service Performance Analysis and Reporting
 
 
 <ul>
 <li>
 Collect, analyze, and interpret data on service delivery performance against agreed metrics and value targets. Prepare clear reports and dashboards to communicate findings to stakeholders.
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 How:
 
 Use data tools and collaborate with service teams to gather accurate information. Identify trends, risks, and opportunities for improvement.
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 Direction:
 
 Moderate direction; expected to work independently but escalate complex issues or insights to management.
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 </ul>
 
 
 Value Optimization and Improvement Initiatives
 
 
 <ul>
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 What to do:
 
 Identify gaps between current service delivery and value objectives. Recommend and support initiatives to enhance service efficiency, cost-effectiveness, and business impact.
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 How:
 
 Collaborate with cross-functional teams to design and implement improvements, track progress, and measure outcomes.
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 Direction:
 
 Some guidance from senior leaders or value managers; requires proactive problem-solving and initiative.
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 </ul>
 
 
 Stakeholder Engagement and Communication
 
 
 <ul>
 <li>
 
 What to do:
 
 Liaise with internal stakeholders, including service owners, finance, and business units, to ensure alignment on value goals and service expectations. Facilitate meetings example Governance and workshops as needed.
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 How:
 
 Maintain clear, consistent communication and manage expectations regarding service delivery and value realization.
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 Direction:
 
 Works with general autonomy; may require occasional support for complex stakeholder management.
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 </ul>
 
 
 Documentation and Compliance
 
 
 <ul>
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 What to do:
 
 Maintain accurate documentation of service delivery processes, Governance, value metrics, and improvement actions. Ensure compliance with organizational standards and governance policies.
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 How:
 
 Update value management frameworks (Governance, Planview, service catalogues, Project Appraisal Document and audit records regularly.
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 Direction:
 
 Routine tasks performed independently with standard procedures.
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 </ul>
 
 
 
 
 
 Continuous Learning and Process Enhancement
 
 
 <ul>
 <li>
 
 What to do:
 
 Stay updated on industry best practices, tools, and methodologies related to service delivery and value management. Suggest enhancements to existing processes.
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 <li>
 
 Ho
 
 w: Participate in training, research, and knowledge sharing within the team.
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 Direction:
 
 Self-directed learning with occasional guidance.
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 </ul>
 
 
 
 
 
 
 What You Need to Have
 
 
 
 <ul>
 <li>
 10+ years of IT and business industry work experience in an Agile/Service delivery and tooling and process management role.
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 Product, Services and Project Management experience preferably in a demanding, fast paced Fortune 500 Global organization, and leading global cross functional teams.
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 Working experience with Agile principals and/or tools.
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 Six Sigma knowledge preferred.
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 Agile knowledge preferred.
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 Financial Management preferred.
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 Must be a detail oriented, analytical, and an independent thinker.
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 Must be comfortable interacting with technical teams and can distill complex technical issues into understandable issues for process owners.
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 Strong written and verbal communication skills
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 Client relationship management in a large global organization.
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 Strong Customer service skills.
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 Knowledge of Agile concepts and current technology protocols and standards.(licenses, certifications, specialized training)Lean Six Sigma, Scrum Master and P30 or Prince 2 certifications
 </li>
 </ul>
 
 
 
 
 
 Why join our team:
 
 
 
 We help you be your best through professional development opportunities, interesting work and supportive leaders.
 
 <ul>
 <li>
 We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
 </li>
 <li>
 Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
 </li>
 </ul>
 
 
 
 
 Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.
 
 
 
 Marsh McLennan
 
 is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
 
 
 
 Marsh McLennan
 
 offers hybrid working arrangements that provide both the flexibility of mobile working and the benefits for collaboration, personal connections and professional development of working in the office. Employees are authorized to work remotely. If needed, some teams also schedule weekly &ldquo;anchor days&rdquo; where the entire team meets in person at the site office.
 
 
 
 
 
 
 
 
 
 
 
 Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com , or follow on LinkedIn and X.
 
 
 
 
 
 
 
 
 Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
 
 
 
 
 
 Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.
 
 
 
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Senior Service Delivery Manager

<div>
 
 Lead Specialist/ Manager - Actuarial - Defined Benefit Wealth MRA
 
 
 
 
 
 Mercer is seeking candidate for following position based out of our office in Gurugram office.
 
 
 A colleague in this role will work and support pension benefit calculations, client reporting, and process improvements while managing daily operations. They will collaborate closely with US and GSD teams to ensure a consistent and high-quality pension administration experience that meets client needs. This position involves processing transactions, overseeing plan administration, and managing overall pension cycle of a participant in a dynamic environment that fosters growth in technical skills. Additionally, pension plans require regular valuations to assess funding levels. These specialists may assist in analyzing data and preparing summaries, gradually developing their expertise with support from Senior team members.
 
 
 
 
 
 
 We will count on you to:
 
 
 <ul>
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 Perform pension calculations, including QDRO, Late Retirement, Death and RMDs.
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 Review plan documents, produce employee benefit statements
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 Perform analysis on special retirement scenarios with understanding of retirement windows and cycle
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 Prepare and review pension participant correspondence for clients.
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 Supports Valuations process involving val-extract, coordinating with plan actuaries, post val work, need for coding changes in the system etc
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 Responds to queries and requests from Actuaries which requires actuarial or technical expertise
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 Assists onshore client teams with day to day complex client scenarios and problem resolution
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 Perform trust payment setups and reconciliation process.
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 Write basic queries to extract data from databases for reporting and analysis.
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 Develop and maintain client-level reports, ensuring SLA standards.
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 Understand and update plan provisions, legal requirements, and regulatory guidelines.
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 Manage daily operational activities including out-of-scope projects on the operations floor, ensuring smooth workflow.
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 Support out of scope/revenue projects for the clients
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 Conduct workflow analysis to identify process inefficiencies and recommend improvements.
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 Own and analyze rejects/errors data, driving corrective actions to minimize issues.
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 Monitor and discuss daily/weekly SLAs and provide status updates to all key stakeholders.
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 Analyze client data files and provide recommendations to client teams for process enhancement
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 Training teams on client specific plan requirements.
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 Provide in depth analysis of scenarios and complex work items to client teams from an actuarial perspective
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 Manage multiple client accounts efficiently, balancing priorities.
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 Support annual tasks like valuation, AFN mailings and Death audits
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 </ul>
 
 
 
 
 
 What you need to have:
 
 
 <ul>
 <li>
 Minimum 5 &ndash; 10 years of experience
 </li>
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 Proficient on DB Domain (Hands-on on calculations, pension payroll, reconciliations)
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 Background in Statistics/Mathematics and / or US Pension expert with Manual/Actuarial calculations experience Including RMD, Death calcs and valuations cycle.
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 Strong analytical, planning and organizational skills
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 Strong Interpretation and decision-making skills
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 Strong command on MS Excel
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 Good command on Power-point
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 Strong communication skills, both verbal and written
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 Strong independent critical thinking skills and ability to derive strategic solutions
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 Self driven with ability to multi task
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 Strong analytical, research, problem solving skills and high attention to details
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 Actuarial working experience
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 Flexibility to work in shifts as required
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 </ul>
 
 
 
 
 Note: Onshore interview round applicable
 
 
 
 
 
 
 What makes you stand out?
 
 
 <ul>
 <li>
 Actuarial working experience
 </li>
 <li>
 Exposure to workflow automation tools.
 </li>
 <li>
 Experience working in a global or multi-client environment.
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 Basic knowledge on Quality tools like Six Sigma, Kaizen and LEAN (preferred)
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 Graduation in Commerce/Finance with strong mathematical ability
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 <li>
 Entry level actuarial examinations cleared
 </li>
 </ul>
 
 
 
 
 
 Why join our team:
 
 
 <ul>
 <li>
 We help you be your best through professional development opportunities, interesting work and supportive leaders.
 </li>
 <li>
 We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
 </li>
 <li>
 Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
 </li>
 </ul>
 
 
</div>

Manager

Join Marsh McLennan and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Marsh McLennan

ABOUT_COMPANY

Senior Service Delivery Manager

Manager