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Maruti Suzuki (Popular Vehicles & Services)

We are hiring a Call Auditor to monitor and evaluate customer calls, identify quality gaps beyond system parameters, and drive continuous improvements in current processes to enhance customer experience and overall performance.Job Role &amp; Responsibilities;<ul><li>Audit inbound and outbound customer calls as per defined quality parameters.</li><li>Identify gaps beyond system-defined checkpoints and suggest process improvements.</li><li>Provide actionable feedback to Team Leaders and agents to improve call quality and customer experience.</li><li>Track recurring quality issues and share insights for corrective action.</li><li>Prepare quality reports and highlight trends, risks, and improvement opportunities.</li></ul>Key Skills &amp; Expectations;<ul><li>Strong analytical and listening skills.</li><li>Ability to think beyond the system and contribute to improving current mechanisms and process achievements.</li><li>Good communication and feedback delivery skills.</li></ul>Qualification<ul><li>Any Graduate (preferred).</li><li>1&ndash;2 Years of experience as Quality Analyst in call center.</li></ul>Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹20,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Provident Fund</li></ul>Work Location: In person

Call Auditor / Quality Analyst - BPO

Join Maruti Suzuki (Popular Vehicles & Services) and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Maruti Suzuki (Popular Vehicles & Services)

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Call Auditor / Quality Analyst - BPO