Abrar Admin

MasOrange

<div></div><div><div><div>Location: 6TH OF OCTOBER CITY, EGYPT</div></div><div><div>
Category: Customer Experience &amp; Support</div></div><div><div>
V66XVV86</div></div><div><div>
Regular</div></div><div><div>
Full-time</div></div><div><div>
Orange Egypt</div></div></div><div></div>
<br><div><p><b>Publication date :</b> Dec 22, 2025, 1:03PM</p><p><b>
Purpose of the job</b></p>
<p>
</p><p></p><p>Collecting data on customer's opinion and satisfaction regarding Orange products, features and services to help company determine their position in the marketplace.</p>
<p><b>
Duties and responsibilities</b></p>
<p>
Use the appropriate way whether calls or E-mails to reach the customers and survey their opinion about Orange products, features and services.</p>
<p>
Maintain accurate responses for the surveys and report it on daily basis.</p>
<p>
Build a good image and high reputation for Orange customers through understanding the customers needs and concerns along with transforming the information in a clear and professional way.</p>
<p>
Follow project specifications and extra tasks assigned including the Data Entry of the successful surveys achieved to be prepared for the analysis phase.</p>
<p>
Minimize the response error and maximize the research output.</p>
<p><b>
Job specification</b></p>
<p>
</p><p></p><p>Education</p>
<p>
</p><p></p><ul><li>Bachelor degree from a recognized university.</li></ul>
<p>
</p><p></p><p>Experience</p>
<p>
</p><p></p><ul><li>0-2 years of experience in the same field
</li></ul><p></p><p>Skills and abilities</p>
<p>
</p><p></p><ul><li>Very good English both spoken and written.</li><li>
Good knowledge of Orange internal systems.</li><li>
Good computer skills.</li><li>
Good communication and listening skills.</li><li>
Flexible with working hours.
</li></ul><div><b>At Orange, only your skills matter.
</b></div>
<p>Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.<br>
Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.</p></div>

Telemarketing Agent

<div></div><div><div><div><div>Available in 2 locations<p>Available in 2 locations See allSee all</p></div><p></p><div><h2 class="jobSectionHeader"><b>
System Technical Architect and solution delivery for IoT Mobile Core (4G/5G Data, IMS, SMS)</b></h2></div><div><div>
Available in 2 locations</div><div><div><div>
HELIOPOLIS,EGYPT</div><div>
CAIRO,EGYPT</div></div></div></div></div></div><div></div><div><div>
Category: Network &amp; Infrastructure</div></div><div><div>
588581</div></div><div><div>
Regular</div></div><div><div>
Full-time</div></div><div><div>
Orange Business</div></div></div><div></div>
<br><div><p><b>Publication date :</b> Jun 30, 2026, 12:00AM</p><p>
Contract duration :
</p>Orange Business is here!<div></div>
About us<p>
Join us at Orange Business!</p><p>
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.</p><p>
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p>
About the role<p></p><p><b>
Context</b><br>
<b>In the</b><b>context of new IoT offers development, Orange aims at building and operating a new Mobile core dedicated to IoT. This platform is mainly composed of a mobile 4G/5G core network, an IMS solution and SMSC platform, relying on a cloud-native Kubernetes infrastructure, and will support 4G/5G data, voice, and SMS services.</b></p><p><b>
In that context, we are looking for &ldquo;a System Technical Architect&rdquo; acting as an end-to-end solution implementation leader, defining, implementing and maintaining the execution-level architecture.</b></p><p></p><p><b>
Main Responsibilities</b></p><p><b>
In collaboration with the Solution architect (in charge of HLD), with &lsquo;Telco cloud infrastructure team&rsquo; and telecom &amp; IT engineering teams:</b></p><ul><li><b>
Translate high-level architecture and system requirements into detailed and implementable Low-Level Design (LLD) including:
</b><ul><li><b>Overall Kubernetes infrastructure design (as a consumer of the infrastructure: including CNF deployment patterns, namespace and isolation strategies, networking, security and RBAC policy implementation&hellip;)
</b></li><li><b>Main application-level configurations of telecom components (data core network, IMS, SMSC functions, signalling and roaming function etc&hellip;)</b></li><li><b>
Flow matrix, networks, IP address plan, security policy for the overall architecture including interworking with external network and systems</b></li></ul></li><li><b>
Manage capacity planning according to traffic forecasts</b></li><li><b>
Ensure that the system is observable, traceable, and perform low-level design of monitoring / observability, tracing tools with concerned experts</b></li><li><b>
Ensure that the architecture is secured by design in strong coordination with security team</b></li><li><b>
Manage the delivery of the solution by:</b><ul><li><b>
Working closely with infrastructure teams in charge of K8S cluster build and operations</b></li><li><b>
Coordinating the &ldquo;engineering teams&rdquo; of the project (per sub-system) to ensure that the vertical and horizontal integrations are done and validated step-by-step</b></li><li><b>
Managing dependency with external teams</b></li><li><b>
Understanding and applying Orange processes for obtaining IP pools, feeding referentials, opening flows across different networks and build complex end-to-end integrations</b></li><li><b>
Refining architecture when integration issue at met, in coordination with the system architect and engineering teams</b></li></ul></li><li><b>
Structure and maintain documentation and version architecture evolutions</b></li><li><b>
Contribute and provide support to &ldquo;Qualification team&rdquo; by:</b><ul><li><b>
Defining the target call flows for Voice, data, SMS services</b></li><li><b>
Contribute to the definition of the testing strategy,</b></li><li><b>
Supporting for complex integration issues, troubleshooting, traces analysis</b></li></ul></li></ul><p></p>
About you<p></p><p><b>
Required Skills</b></p><p><b>
Technical skills:</b></p><p><b>
Telecom system expertise (mandatory): 4G EPC / 5G Core (5GC), IMS / VoLTE / SMS architectures, signaling protocols (SIP, Diameter, HTTP/2 SBA)</b></p><p><b>
IP/Infra low-level architecture design skills (flow matrix elaboration, IP/MPLS Networking, security architecture, resilient architecture implementation&hellip;)</b></p><p><b>
Cloud-native &amp; Kubernetes/dockers skills (consumer level)</b></p><p><b>
Complex integration &amp; troubleshooting skills, security &amp; operability awareness (design for security, observability, easy operation)</b></p><p><b>
DevOps practices awareness</b></p><p></p><p><b>
Non-technical skills:</b></p><p><b>
Ability to work in a large and complex organization</b></p><p><b>
High skills of communication to interact with several teams, in an international context</b></p><p><b>
High skill of self-organization and low detail handling</b></p><p><b>
Ability to analyze / compare / propose decisions on complex architectural topics</b></p><p><b>
Ability to document and to organize / structure documentation efficiently</b></p><p><b>
</b></p><p><b>Profile</b></p><ul><li><b>
Senior technical architect with 10 years experience</b></li><li><b>
significant experience as a technical system architect in a large-scale mobile project</b></li><li><b>
Engineering degree or equivalent in telecommunications, computer science, or related fields.</b></li></ul><p></p><p><br>
You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.</p><p></p>
What we offer<p></p><ul><li><b>Global Opportunities:</b> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.</li><li><b>Flexible Work Environment:</b> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).</li><li><b>Professional Development:</b> training programs and upskilling/re-skilling opportunities.</li><li><b>Career Growth:</b> Internal growth and mobility opportunities within Orange.</li><li><b>Caring and Daring Culture:</b> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.</li><li><b>Reward Programs:</b> Employee Referral Program, Change Maker Awards.</li></ul><p></p>
Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<div><b>
At Orange, only your skills matter.
</b></div>
<p>Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.<br>
Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.</p></div>

System Technical Architect and solution delivery for IoT Mobile Core (4G/5G Data, IMS, SMS)

<div></div><div><div><div><div>Available in 2 locations<p>Available in 2 locations See allSee all</p></div><p></p><div><h2 class="jobSectionHeader"><b>
Senior L3 Security Support Engineer</b></h2></div><div><div>
Available in 2 locations</div><div><div><div>
HELIOPOLIS,EGYPT</div><div>
CAIRO,EGYPT</div></div></div></div></div></div><div></div><div><div>
Category: Cybersecurity</div></div><div><div>
586273</div></div><div><div>
Regular</div></div><div><div>
Full-time</div></div><div><div>
Orange Business</div></div></div><div></div>
<br><div><p><b>Publication date :</b> Jul 01, 2026, 12:00AM</p><p>
Contract duration :
</p>Orange Business is here!<div></div>
About us<p>
Join us at Orange Business!<br>
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p>
About the role<p></p><ul><li>
Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability.</li><li>
Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management.</li><li>
Resolve service incidents by troubleshooting &amp; solving reported faults.</li><li>
Perform service changes by assessing risk and implementing reported change requests.</li><li>
Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard, Monitoring Alarms, Proactive Trouble Tickets, Incidents, or authorized signed emails.</li><li>
Monitor &amp; validate alarms coming from intrusion sensors and identify real and false alarms.</li><li>
Qualify and solve incidents by analyzing application-level traffic, tracking and investigating intrusions through manual event correlation.</li><li>
Escalate technically major security events &amp; incidents to security senior engineers to empower it with better technical skills and more investigation.</li><li>
Perform routine actions to help manage and optimize IPS security policies.</li><li>
Perform solution releases by authorizing &amp; validating changes, upgrades, updates, patches and migrations as well as implementing it.</li><li>
Maintain Security Solutions Configuration Management up-to-date by adding/modifying CI as implied by incident, change, &amp; release processes.</li><li>
Manage customers (internal and external) calls and provide them with regular as per each of the service support processes.</li><li>
Perform SIPs actions led by Senior Security Engineers and update the action plan of the SIP.</li><li>
Perform Technical &amp; management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.</li><li>
Mentor newcomers and security associate as well as SOC 1 and provide them with guidance and technical advice.</li></ul><p></p>
About you<p></p><div>
Educational Qualifications:</div><ul><li>
B.Sc. degree in Computer Science, communications or electronics engineering</li><li>
Certification at any of the following domains:</li><li>
CCSE or CCSA, SSCP, NSE4, JNCIS-FW, NSE5 or NSE4 and PCNSE along with CCNP or CCSP Security.</li><li>
CCNA security certified.</li><li>
CISSP is a plus</li></ul><div>
Professional Requirements:</div><ul><li>
At least 3 years of professional experience</li><li>
At least 2 years of IT/Network security technical experience</li><li>
Excellent knowledge of security concepts, including various kinds of vulnerabilities, exploits, attacks,</li><li>
and defense techniques.</li></ul><div>
Very good understanding of network security technologies:</div><ul><li>
Firewalls: CheckPoint &amp; Fortinet and Palo Alto mainly other technologies are also acceptable</li><li>
Load Balancers: F5 BIGIP mainly</li><li>
Intrusion Detection &amp; Prevention and EDR/XDR.</li><li>
Remote Access Solutions: Pulse Secure MSSL, IPsec, VPN, AAA, PKI, &hellip; etc.</li><li>
Cloud and managed proxies: Bluecoat, McAfee, Zscaler and Prisma cloud, Netskope.</li><li>
Excellent understanding of IT &amp; networking (routing, switching) &amp; network security concepts &amp; technologies.</li><li>
Analytical Troubleshooting experience &ndash; Familiar with Network Protocol Analyzers such as Wireshark, Fiedler.</li><li>
Excellent interpersonal and customer facing skills.</li><li>
Strong problem solving, analytical thinking and troubleshooting skills.</li><li>
Excellent phone manner and business communication skills.</li><li>
Good understanding of ITIL incident &amp; change management processes.</li><li>
Fluent English (reading and writing)</li><li>
French Language is a plus.</li></ul><br>
<p></p>
What we offer<p></p><ul><li><b>Global Opportunities:</b> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.</li><li><b>Flexible Work Environment:</b> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).</li><li><b>Professional Development:</b> training programs and upskilling/re-skilling opportunities.</li><li><b>Career Growth:</b> Internal growth and mobility opportunities within Orange.</li><li><b>Caring and Daring Culture:</b> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.</li><li><b>Reward Programs:</b> Employee Referral Program, Change Maker Awards.</li></ul><p></p>
Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<div><b>
At Orange, only your skills matter.
</b></div>
<p>Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.<br>
Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.</p></div>

Senior L3 Security Support Engineer

<div></div><div><div><div>Location: ASSIUT GOVERNORATE, EGYPT</div></div><div><div>
Category: Customer Experience &amp; Support</div></div><div><div>
W339V75W</div></div><div><div>
Regular</div></div><div><div>
Full-time</div></div><div><div>
Orange Egypt</div></div></div><div></div>
<br><div><p><b>Publication date :</b> Dec 15, 2025, 1:38PM</p><p><b>
Purpose of the job</b></p>
<p>
</p><p></p><p>Handling all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center.</p>
<p>
The call center specialist is responsible to handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.</p>
<p><b>
Duties and responsibilities</b></p>
<p>
</p><p></p><ul><li>Handle all incoming/outgoing calls of the call center.</li><li>
Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li><li>
Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li><li>
Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li><li>
Communicate with other Customer Care sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound &amp; Save Initiativesetc).</li><li>
Communicate with other departments all relevant customer inquiries if applicable.</li><li>
Achieve the requested staffed time on a daily basis to minimize lost call rate.</li><li>
Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
</li><li>Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li><li>
Respect and apply company vision, mission and values.</li><li>
Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li><li>
Use available methods and tools to develop own skills.</li><li>
Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings.etc).</li><li>
Keep up-to-date with all the services and products provided by Orange.</li><li>
Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul>
<p><b>
Job specification</b></p>
<p>
</p><p></p><p>Education</p>
<p>
</p><p></p><ul><li>Bachelor's degree from a recognized university.</li></ul>
<p>
</p><p></p><p>Experience</p>
<p>
</p><p></p><ul><li>0-2 years of experience in the same function.</li></ul>
<p>
</p><p></p><p>Skills and abilities</p>
<p>
</p><p></p><ul><li>Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong Customer Orientation.</li>
<li>Strong communication, listening &amp; interpersonal skills.</li><li>
Flexibility &amp; ability to work in a team.</li>
<li>Self-confident with professional behavior &amp; attitude.
</li><li>High sense of time management.</li><li>
</li></ul><div><b>
At Orange, only your skills matter.
</b></div>
<p>Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.<br>
Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.</p></div>

Call Center Representative - Assiut

Join MasOrange and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MasOrange

About Company

Telemarketing Agent

System Technical Architect and solution delivery for IoT Mobile Core (4G/5G Data, IMS, SMS)

Senior L3 Security Support Engineer

Call Center Representative - Assiut