Qureos Mentor

Masarra

<div>
 
 We are looking for a
 
 Product Manager
 
 to create, refine, and manage key product lines &ndash; including tours, excursions, and packages &ndash; within Masarra&rsquo;s growing portfolio.
 
 
 In this role, you&rsquo;ll work closely with the Senior Product Manager and Product Director to ensure our offerings meet market demands, operational feasibility, and profitability goals. Success will require creative thinking, strong project management skills, and the ability to collaborate across departments like Contracting, Pricing &amp; Analytics, Operations, Reservations, Sales, and Marketing.
 
 
 
 
 
 
 Job Scope:
 
 
 
 
 
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 Develop product concepts aligned with Masarra&rsquo;s strategic goals, focusing on Abu Dhabi&rsquo;s cultural and natural attractions.
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 Conduct market research using insights from tour operators, competitor analysis, and online reviews to refine and innovate product features.
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 Coordinate pilot trials and soft launches, gathering feedback to enhance product offerings before full rollout.
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 Collaborate with Contracting Managers (Hotels, Attractions, Services) to secure competitive rates and exclusive product inclusions.
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 Align with the Senior Pricing and Analytics Manager to ensure each product&rsquo;s pricing structure is profitable and market-competitive.
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 Provide USPs, itineraries, and promotional materials for B2B (tour operators, MICE) and B2C (online) channels to support sales and marketing teams.
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 Plan and manage product launch timelines, budgets, and resource allocations.
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 Coordinate cross-functionally with Operations, Contracting, and Travel Desks to ensure operational feasibility and smooth execution.
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 Address and escalate operational or supplier-related issues as necessary to the Senior Product Manager or Product Director.
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 Ensure all tours, experiences, and packages deliver authenticity and high service standards consistent with Masarra&rsquo;s brand promise.
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 Conduct regular site visits, mystery shopping, and guest feedback reviews to maintain and improve product quality.
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 Recommend product enhancements based on feedback loops, market trends, and operational insights.
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 Monitor and report on product KPIs, including bookings, revenue, margins, customer satisfaction, and NPS scores.
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 Conduct ROI analyses to evaluate product profitability and recommend improvements or discontinuations for underperforming products.
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 Maintain updated records for product specifications, supplier agreements, and performance data.
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 Achieve revenue and margin targets, ensure efficiency in time-to-market, drive high booking conversion rates, and support strong guest retention levels.
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 </ul>
 
 
 
 
 The ideal candidate should have:
 
 
 
 
 <ul>
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 Degree in Tourism, Hospitality Management, Business, or a related field
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 Advanced certifications in Product Management, Project Management, or Tourism
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 Minimum of three (3) years in a product management, tourism, or hospitality role.
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 Familiarity with destination management operations, tour operator dynamics, or hospitality environments.
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 Demonstrated success in leading and coordinating cross-functional projects.
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 Experience within a DMC or start-up setting and exposure to Agile or Lean methodologies is advantageous.
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 Strong market research and data interpretation abilities.
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 Excellent collaboration and stakeholder management skills.
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 Understanding of tourism operations and service quality metrics.
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 Proficiency with CRM systems, reservation platforms, and digital tools.
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 Creative problem-solving and resourcefulness in a fast-paced environment.
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 </ul>
 
 
 
 
 
 Desirable:
 
 
 
 Advanced or specialized qualifications in Tourism
 
 
 Experience working in a Destination Management Company (DMC).
 
</div>

Product Manager- DMC

<div>
 
 Support the SFD to establish, lead and develop the Procurement function for Masarra DMC. Develop and deliver the overall sourcing strategies designed to leverage on spend, maximize profitability, supplier performance and enhance operational efficiency and effectiveness through the supply chain. Negotiate suitable contracts on a total cost basis to achieve high levels of value for money at minimal risk to Masarra. Responsible for establishing an innovative and entrepreneurial approach as part of the overall supply chain strategy of Masarra, which can support the delivery of perpetual improvement and sustained best practice
 
 
 
 
 
 Establishment of Masarra&rsquo;s inhouse Procurement team including tasks and responsibilities and ownership of the Annual Budgets and Forecasts
 
 
 
 
 
 Focus upon the creation of a lean and enterprising procurement activity which includes but is not limited to:
 
 
 
 
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 A core short-, medium- and long-term sourcing strategy roadmap, detailing identified opportunities, projected benefits and probability of realization which is aligned to procurement and business wide objectives.
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 Delivery of increased profitability, supply chain risk mitigation operational effectiveness and security of supply.
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 Assume a lead role in the development of pro-active future demand planning ensuring a business shift from reactive to pro-active planning practices and delivery of associated operational effectiveness benefits.
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 Develop and drive to conclusion, group based procurement initiatives and shared services opportunities with external organizations where appropriate and with maximum value for money output.
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 Ensure the effective delivery of contract based pricing structures/ catalogues, minimizing spot buy activity.
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 </ul>
 
 
 
 
 Compliance and Sustainability
 
 
 
 
 <ul>
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 Ensure the standards of work of the department are compliant to the Procurement Policy and best practice
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 Management of the procurement processes in line with Masarra DoA
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 Development and management of the Sustainability policies within Procurement
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 Ownership of the procurement policies, including supply selection and business partner code of conduct
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 </ul>
 
 
 
 
 Build and Management of Procurement team
 
 
 
 
 <ul>
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 Build out Masarra&rsquo;s procurement team as the size and scope of work develops
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 Management, training and development of the Procurement Team members
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 Positive representation of the Procurement brand
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 Assume accountability for a robust and rationalized supplier base which enables clear identification of supplier classification and categorization.
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 </ul>
 
 
 
 
 Analysis and Reporting
 
 
 
 
 <ul>
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 Build and maintain comprehensive and concise monthly reporting to track progress against the annual budget and projected future positions aligned to the overall strategies of the department and business.
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 Use all KPI to effectively drive targeted activity, utilizing trend, projection and actual data to accurately report performance.
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 Drive responsibility, accountability and ownership of the entire supply chain through effective reporting mechanism.
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 </ul>
 
 
 
 
 Procurement Systems
 
 
 
 
 <ul>
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 Support the development of procurement systems to achieve best practice, lean and effective operating platforms and reports.
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 </ul>
 
 
 
 
 
 Essential:
 
 
 
 
 
 <ul>
 <li>
 CIPS (or Studying towards)
 </li>
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 Degree or Diploma level &ndash;business or finance orientated
 </li>
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 6+ years&rsquo; Procurement experience of which at least 3 should be in a Strategic Sourcing / Category Management role.Exceptionally strong candidates looking to make the next step up with good supervisory experience may be considered
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 Successful track record within a progressive sourcing / category management environment
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 Highly experienced and successful Strategic Sourcing Specialist
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 Minimum of 3 years&rsquo; experience in a leadership role within a fast paced, complex environment
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 Mature leadership style, with experience in leading diverse teams of varying capability levels
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 Track record of delivering exceptional and sustainable value for money
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 Experienced in using robust and advanced sourcing techniques, including lifecycle costing and total cost of acquisition
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 A strong and effective communicator, using a broad range of techniques to motivate, stimulate and influence teams and individuals at all levels of the organization
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 Experienced in working within a continuous improvement environment
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 Strong ability to deliver concise and meaningful reporting and presentations at all levels
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 Experienced in introducing and developing new procurement technologies.(e-Procurement, e-Auctions, e-Sourcing)
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 Fluent in verbal and written English language
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 Intuitive and flexible with ability to use high degrees of common sense
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 Customer service orientated
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 </ul>
 
 
 
 
 
 Desirable:
 
 
 
 
 
 <ul>
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 Knowledge of Microsoft 365 Procurement module
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 Arabic speaking
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 </ul>
</div>

Procurement Senior Manager

<div>
 
 We are seeking a dedicated
 
 Maintenance Executive
 
 to support the smooth operation of our DMC assets, including vehicles, equipment, and campsites. This role is hands-on and vital in ensuring our assets are safe, reliable, and fully prepared for daily operations and events. You will also play a key role in supporting MICE activities, ensuring equipment and logistics are in place for group experiences.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 <li>
 Conduct routine inspections and perform basic repairs on vehicles and equipment.
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 Assist in the setup and breakdown of assets for tours, excursions, and events.
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 Prepare and maintain equipment for MICE activities and group events.
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 Collaborate with event teams to ensure operational needs are met.
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 Adhere to safety and quality standards in all maintenance tasks.
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 </ul>
 
 
 Qualifications
 
 
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 Higher Diploma or Bachelor&rsquo;s Degree in Maintenance, Engineering, or related field.
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 At least 1 year of experience in a maintenance or technical support role.
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 Strong technical and mechanical skills.
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 Ability to work effectively both independently and within a team.
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 Experience in outdoor or desert operations is advantageous.
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 Knowledge of vehicle and equipment upkeep preferred.
 
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 Vehicle License is mandatory
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 </ul>
 
 
 
 
 
 Why Join Us
 
 
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 Be part of a growing and dynamic DMC business.
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 Work in a diverse role with exposure to MICE events and outdoor operations.
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 Opportunities for career growth and development.
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 </ul>
 
 
</div>

Maintenance Executive

Join Masarra and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Masarra

ABOUT_COMPANY

Product Manager- DMC

Procurement Senior Manager

Maintenance Executive