Qureos Mentor

MassMutual

<div><div><p><b>The Opportunity</b></p><p>
This role is designed for an experienced <b>Individual Disability Income (DI) Underwriter</b> who values sound judgment, decision‑making authority, and meaningful work. You&rsquo;ll underwrite complex DI cases end‑to‑end, partnering closely with the field while maintaining the independence required to make quality, sound decisions. The work is fast‑paced, varied, and rooted in strong underwriting fundamentals&mdash;balanced with real autonomy and trust in your expertise.</p><p></p><p><i>
100% remote &mdash; work from anywhere in the U.S.</i></p><p></p><p><b>
The Team</b></p><p>
You&rsquo;ll join a <b>close‑knit, experienced DI underwriting organization</b> where collaboration is real&mdash;not performative. Underwriters here lean on one another, share perspective, and respect differing approaches to risk. Our culture supports resilience, open communication, and comfort with ambiguity.</p><p>
We&rsquo;re in the midst of a broader digital transformation, including a future underwriting system upgrade. Transparency matters to us, and so does investing in the long‑term evolution of how underwriting gets done.</p><p></p><p><b>
The Impact</b></p><p>
Your work directly influences outcomes&mdash;for customers, distribution partners, and the business. Your underwriting judgment will be heard, respected, and relied upon. This is a role for underwriters who want to continue sharpening their craft, stay close to the work, and grow through complexity&mdash;while being supported by leadership that understands DI underwriting and values long‑term expertise.</p><p></p><p><b>
Key Responsibilities</b></p><ul><li><p>
Underwrite individual disability income cases end‑to‑end, applying sound judgment to accept, modify, or decline risk across medical, occupational, and financial dimensions.</p></li><li><p>
Partner closely with agents, brokers, and field partners to clearly explain decisions and facilitate thoughtful placement of business.</p></li><li><p>
Balance quality underwriting decisions with service expectations, exercising discretion in a fast‑paced environment.</p></li><li><p>
Collaborate with peers and stakeholders to gather information, assess risk, and continuously improve underwriting outcomes and processes.</p></li><li><p>
Demonstrate the ability to work independently amid ambiguity while contributing to a collaborative, relationship‑driven underwriting culture.</p></li></ul></div><p></p><p><b>
The Minimum Qualifications</b></p><ul><li><p>
High school diploma or GED</p></li><li><p>
5+ years of proven success underwriting disability insurance in a fast-paced work environment.</p></li><li><p>
$7K+ approval authority in disability insurance underwriting.</p></li></ul><p></p><p><b>
The Preferred Qualifications</b></p><ul><li><p>
Bachelor&rsquo;s degree</p></li><li><p>
8+ years of proven success underwriting individual disability insurance in a fast-paced work environment</p></li><li><p>
Approval limits of $10K+ IDI, $15K+ BOE, $250K+ Buy/Sell without a second signature</p><p>
Business Overhead and Buy Sell disability underwriting</p></li><li><p>
Third party distribution, bank, or wire house underwriting experiences</p></li><li><p>
Industry exams completed, i.e. ALU 101, 201, 202, LOMA, ALMI, FMLI, ALU, FALU, DIA, DIF</p></li><li><p>
Demonstrated knowledge of all aspects of risk selection (medical, non-medical, financial)</p></li><li><p>
Ability to think critically, problem solve using data to drive toward resolution</p></li><li><p>
Positive, inclusive, agile, and collaborative mindset</p></li><li><p>
Strong verbal and written communication skills</p></li></ul><p></p><p><b>
What to Expect as Part of MassMutual and the Team</b></p><ul><li><p>
Regular meetings with the DI Underwriting Team</p></li><li><p>
Focused one-on-one meetings with your manager</p></li><li><p>
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups</p></li><li><p>
Access to learning content on Degreed and other informational platforms</p></li><li><p>
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits</p></li></ul><p></p><p>
#LI-Remote</p><p>
#LI-JA1</p>
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.<br>
<br>
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
<br>
<br>
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.</div>

Underwriting Consultant - Disability Insurance

<p><b>Overview</b></p><p>This role supports all service areas of the Operations and Advisor Experience Department and aims to provide a memorable experience that exceeds our client&rsquo;s expectations.</p><p><b>Role &amp; Responsibilities</b></p><ul><li>Perform administrative tasks, including illustrations, letters, certifications, reports, and communications.</li><li>Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.</li><li>Receive and send faxes.</li><li>Sorting and handling daily e-mails and calls from clients, agents and staff before the end of the business day, in exceptional circumstances, in a reasonable timeframe (within 24 hours).</li><li>Maintain the work log (agenda) updated daily.</li><li>Receive visitors, determine the nature and purpose of the visit, and direct or escort them to specific destinations.</li><li>Prepare daily outgoing packages to send checks, paperwork, and correspondence to the Home Office or external vendors.</li><li>Collect, sort, distribute, or prepare mail, messages, or courier deliveries, including the Home Office pouch, within company standards.</li><li>Maintain a log of all correspondence left at the reception, whether it goes by mail, courier, or messenger.</li><li>Receive and maintain a log of all checks received at the front desk.</li><li>Make the orders of necessary marketing materials. Keep the inventory and ensure that all materials are updated.</li><li>Assist with confirming the participant&rsquo;s attendance for meetings and trainings.</li><li>Provide support with the coordination of meetings and trainings, as needed.</li><li>Schedule and coordinate with the agents and staff the daily reservation of the conference rooms.</li><li>Ensure that conference rooms are clean, tidy, and stocked with all necessary materials and equipment before and after each use.</li><li>Maintain supplies' inventory.</li><li>Enforce the Firm&rsquo;s COVID-19 infection prevention protocol.</li><li>Occasional special projects.</li><li>Additional tasks may be assigned as needed.</li><li>Keep records of client interactions or transactions, details of inquiries, issues, changes, and all actions taken.</li><li>Performs holistic customer service that reflects the Firm&rsquo;s vision, mission, and values.</li><li>Provide service to clients and producers regarding policy illustrations, forms, and marketing material.</li><li>Update client&rsquo;s information in the Firm&rsquo;s records and appropriate systems.</li><li>Assemble policies for electronically o physically delivering and maintain a log.</li><li>Help maintain the Firm&rsquo;s Weekly Life Insurance Outstanding Policy Delivery Monitoring Report lower than the company average by assisting with the delivery of policies, including the follow-up process.</li><li>Provide backup support to the Client Experience Team.</li></ul><p>Job Type: Full-time</p><p>Pay: $12.00 - $14.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Receptionist

<p><b>Position Summary</b></p><p>Provide administrative, operational, and client service support to Financial Professionals, ensuring efficient coordination of schedules, client requests, and processes related to investment and insurance services. The role requires strong organizational skills, attention to detail, confidentiality, and effective coordination with underwriters, carriers, wholesalers, and internal teams.</p><p><b>Key Responsibilities</b></p><ul><li>Manage calendars, schedule and confirm client meetings, and coordinate appointments.</li><li>Screen, prioritize, and follow up on emails, calls, and service requests to completion.</li><li>Open and process investment and insurance accounts (individual, corporate, retirement, annuities, life and disability), ensuring compliance requirements are met.</li><li>Verify and maintain accurate client personal and financial information.</li><li>Coordinate and follow up on underwriting requirements, including medical exams, APS, and CMI.</li><li>Assist with routine client service requests such as account updates, deposits, withdrawals, and statements.</li><li>Maintain accurate data entry across CRM, financial, and compliance platforms.</li><li>Prepare and distribute routine correspondence, reports, and client communications.</li><li>Support compliance processes, audits, and required firm training.</li><li>Collaborate with team members and serve as liaison with underwriters, carriers, wholesalers, vendors, and partners.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree preferred.</li><li>Experience in administrative support, customer service, or financial services.</li><li>English proficiency for professional communication with underwriters, wholesalers, carriers, and vendors.</li><li>Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).</li><li>Ability to work 100% on-site.</li></ul><p><b>Core Competencies</b></p><ul><li>Confidentiality and professional ethics</li><li>Teamwork and commitment</li><li>Strong organization and follow-through</li><li>Customer service orientation</li><li>Clear and professional communication</li></ul><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Administrative Assistant

<div><div><p><b>Communications Consultant &ndash; Strategic Planning &amp; Delivery</b></p></div><div><p><b>
Strategic Planning &amp; Delivery Team</b></p></div><div><p><b>
Full-Time</b></p></div><div><p><b>
Springfield, MA</b></p></div><p></p><div><p><b><br>
The Opportunity</b><br>
The Communications Consultant plays a critical role in the Strategic Planning &amp; Delivery team (SP&amp;D) as they are responsible for defining and deploying the communication strategies that will support MassMutual&rsquo;s short- and long-term goals.<br>
<br>
<b>The Team</b><br>
The SP&amp;D Office oversees the planning, governance, and execution of strategic projects that drive transformation and growth. It ensures strategic alignment, prioritization, and value realization across MassMutual&rsquo;s portfolio, partnering closely with divisional leadership. SP&amp;D is known for its disciplined approach to financial oversight, cross-functional collaboration, and transparent governance processes. The team includes roles such as Workstream Leads, Insight Leads, Finance Leads, and Program Managers, each accountable for driving execution, managing budgets, and enabling decision-making through data and reporting.</p></div><p></p><div><p><b><br>
The Impact</b></p></div><div><p>
As a Communication Consultant, you will prepare communications to support enterprise portfolio management as well as curate various artifacts and training materials. This role is critical to supporting the change management strategies in SP&amp;D by reinforcing the process and directing stakeholders to the proper resources. Additionally, this role will be responsible for centralization and organization of materials leveraged by the SP&amp;D and its stakeholders.</p></div><p></p><div><p><br>
With this important role comes key accountabilities and responsibilities which include but are not limited to:</p></div><div><ul><li><p>
Identify various communications needs involving audience assessment, level of complexity, and related systems implications</p></li></ul></div><div><ul><li><p>
Define communication strategy, audience, medium, and business impact on related products, services, people, and/or processes</p></li></ul></div><div><ul><li><p>
Develop, implement, and coordinate plans, resources, and production schedules to facilitate communication objectives.</p></li></ul></div><div><ul><li><p>
Support communication of organizational goals through participation strategy and process planning sessions</p></li></ul></div><div><ul><li><p>
Compose, display, and convey written communications reflecting appropriate message and technical information</p></li></ul></div><div><p><br>
</p></div><div><p><b>The Minimum Qualifications</b></p></div><div><ul><li><p>
Bachelor's degree</p></li></ul></div><div><ul><li><p>
1+ years of experience involving communications, process improvement, project or change management or related experiences</p></li></ul></div><p></p><div><p><b>
Ideal Qualifications</b></p></div><div><ul><li><p>
Master&rsquo;s degree in communication, journalism or related field</p></li></ul></div><div><ul><li><p>
3+ years of work experience of involving communication, process improvement or change management</p></li></ul></div><div><ul><li><p>
Experience with various communication and marketing platforms such as Microsoft Word, PowerPoint, and Acoustic</p></li></ul></div><div><ul><li><p>
Fast, accurate, creative, and versatile writing skills, including for digital media</p></li></ul></div><div><ul><li><p>
Ability to analyze complex information quickly and simply for audiences including at the executive level</p></li></ul></div><div><ul><li><p>
Experience developing communications at the business unit level</p></li></ul></div><div><ul><li><p>
A strong collaborator who consistently demonstrates a focus on and ability to work as a team</p></li></ul></div><p></p><div><p><b>
What to Expect as Part of MassMutual and the Team</b></p></div><div><ul><li><p>
Regular meetings with the Strategic Planning &amp; Delivery team</p></li></ul></div><div><ul><li><p>
Focused one-on-one meetings with your manager</p></li></ul></div><div><ul><li><p>
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups</p></li></ul></div><div><ul><li><p>
Access to learning content on Degreed and other informational platforms</p></li></ul></div><div><ul><li><p>
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits</p></li></ul></div><p></p><div><p><br>
#LI-FT1</p></div>
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.<br>
<br>
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
<br>
<br>
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.</div>

Communications Consultant - Strategic Planning & Delivery

Join MassMutual and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MassMutual

About Company

Underwriting Consultant - Disability Insurance

Receptionist

Administrative Assistant

Communications Consultant - Strategic Planning & Delivery