Qureos Mentor

Massachusetts Bay Transportation Authority

<div></div><div><div><div><p>At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA&rsquo;s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.</p>
</div>
</div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<div><p>To ensure the stations are clean and safe, and to provide satisfactory customer service, the Facilities Coordinator role will oversee, monitor, and coordinate facility and station cleaning. This is a mobile position that entails traveling to, inspecting, and reporting on conditions at multiple locations.</p></div><br>
<div><h2 class="jobSectionHeader"><b>Duties &amp; Responsibilities</b></h2></div>
<div><ul><li>Supervise and coordinate the activities of the external cleaning and snow removal contractors to ensure high standards of cleanliness and hygiene are met.</li><li>Conduct regular inspections to ensure compliance with cleanliness and safety standards.</li><li>Serve as a liaison between Operations, various Authority departments, and external contractors in order to coordinate cleaning activities.</li></ul>
&bull; Coordinate the implementation of programs and/or procedures. &bull;<br>
<ul><li>Analyze, prepare, and maintain reports and records relating to cleaning initiatives.</li><li>Identify and report maintenance defects.</li><li>Respond to each inquiry, whether from a customer, vendor, or coworker in a courteous and professional manner.</li><li>Drive a company or personal vehicle to visit work sites as needed.</li><li>Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week.</li><li>Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.</li><li>Perform all other duties and projects that may be assigned. &middot;</li></ul></div><br>
<div><h2 class="jobSectionHeader"><b>Minimum Requirements &amp; Qualifications</b></h2></div>
<div><ul><li>A high school diploma or equivalent (G.E.D.) from an accredited institution with the ability to comprehend, communicate and respond to instruction, orders, signs, notices, inquires, etc. in English.</li><li>Three (3) or more years of experience of supervising cleaning/maintenance vendors.</li><li>Ability with Word, Excel, Database, PeopleSoft, Microsoft Project Management, or Main Frame applications.</li><li>Ability to communicate effectively with employees at all levels of the organization, outside vendors, contractors, and customers.</li><li>Have effective organizational, analytical, quantitative, multitasking and time management skills.</li><li>Ability to handle sensitive and confidential matters in an appropriate manner.</li><li>Ability to provide internal and external customer service with a courteous and professional manner.</li><li>Have good written and verbal communication skills.</li><li>Have excellent presentation and conflict resolution skills.</li><li>Ability to interact effectively with suppliers, vendors, contractors, and operating departments.</li><li>Ability to work effectively with a diverse workforce.</li><li>Possession of a valid driver's license without infractions in accordance with MBTA policy</li></ul></div><br>
<div><h2 class="jobSectionHeader"><b>Substitutions Include</b></h2></div>
<div><p>None.</p><div><b><br>
Preferred Experience and Skills</b></div><ul><li>A Bachelor's degree from an accredited institution in Facilities Management or a related field.</li><li>Certificate in Project Management or a related field.</li><li>Experience in Computerized Maintenance Management Systems</li><li>Five (5) or more years of experience overseeing and coordinating commercial or janitorial facility management is highly preferred.</li></ul></div><p></p>
</div><div></div><div><div><p><b>Job Conditions:</b></p><br>
<p></p>
<ul><li>Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.</li>
<li>Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.</li>
<li>Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.</li>
<li>Ability to provide internal and external customers with courteous and professional experiences.</li>
<li>Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).</li>
<li>Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.</li>
<li>Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.</li>
<li>Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).</li>
<li>Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.</li>
<li>Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.</li>
<li>Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.</li>
</ul>
<p><b>Disclaimers and Definitions:</b></p>
<div><ul><li><b>General Disclaimer:</b> The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.</li></ul>
<ul><li><b>Application Completion: </b>It is each applicant&rsquo;s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). <b><i>Incomplete applications may not be considered.</i></b> Attachments <b><i>do not</i></b> substitute for application fields. The recruitment team <b><i>does not </i></b>have access to existing employee data / history.</li></ul>
<ul><li><b>Application Deadlines: </b>Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.</li></ul>
<ul><li><b>Work Environment:</b><b> </b>The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.</li></ul>
<ul><li><b>Work Eligibility:</b> Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens, such as H1-B status). However, if you have unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA, but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.</li></ul>
<ul><li><b>Interviews: </b>Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.</li></ul>
<ul><li><b>Safety Sensitive Positions:</b> Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.</li></ul>
<ul><li><b>On-call or 24/7 Positions:</b> Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.</li></ul>
<ul><li><b>Essential / Emergency Staff:</b><b> </b>During declared &quot;states of emergency,&quot; employees working in this classification are required to report to work for their assigned work hours or as directed by management.</li></ul>
<ul><li><b>ADA Accommodations:</b> The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.</li></ul>
<ul><li><b>Diversity, Equity, and Inclusion: </b>The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.</li></ul>
<ul><li><b>Intern / Co-Op Benefits:</b> Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.</li></ul></div></div></div></div>

Facilities Coordinator

<div></div><div><div><div><p>At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA&rsquo;s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.</p>
</div>
</div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2></div>
<p></p><div><p><b>Safety Statement</b></p><p>
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA&rsquo;s core values are built around safety, service, equity, sustainability, and culture, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.</p><p><b>
Purpose and Scope</b></p><p>
The Technology Innovation Department (TID) at the MBTA is a design-led technology team focused on making our transit system easy for all riders to use. The Deputy Director UX Research and Design, as part of the Fares Technology team, manages team operations, focuses on staffing, performance reviews, and hiring processes, and supports designers in achieving program outcomes. The Deputy Director UX Research and Design operates efficiently and aligns designs work with strategic goals. This role is integrated into the Program and spends the majority of the time working in the define and deliver space of Fares Technology program outcomes.</p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Duties &amp; Responsibilities</b></h2></div>
<p></p><div><ul><li>Support day-to-day operations of the cross-functional (i.e., combined design, engineering, product) team on the Fares Technology Team to help them efficiently deliver value to MBTA riders and front-line staff.</li><li>
Help teams implement best practices and quality standards content, design, research, and provide input into establishing those standards based on modern principles.<ul><li>
Review work for quality and ensure relevant UX Principles &amp; Design Standards are followed and identify and document rationale.</li><li>
Synthesize complex or diverse information when collecting and researching data, using intuition and experience to complement data.</li><li>
Contribute to UX Principles &amp; Design Standards.</li><li>
Define scope of complex design work.</li><li>
Support designers on high priority workstreams.</li><li>
Meet and collaborate regularly with other design leaders.</li></ul></li><li>
Directly manage research and design staff (including contracted staff) on those teams, including performance management, position descriptions, hiring, and growth as applicable.<ul><li>
Identify staffing gaps or needs for the outcomes owned by your team.</li><li>
Hire and onboard new design team members.</li><li>
Administer performance review processes.</li><li>
Coach team members on ideal team behavior.</li><li>
Investigate performance concerns and recommend actions.</li></ul></li><li>
Build strong relationships within the department, with stakeholders across the MBTA, and in industry to ensure that our work is aligned with the agency&rsquo;s mission and best practices.</li><li>
Implement and manage strategic plans, including by establishing and monitoring ongoing metrics, tracking roadmap milestones, and ensuring execution and alignment.<ul><li>
Collaborate with Program Managers to help define and clarify Program Outcomes.</li><li>
Support designers and cross-functional teams on the delivery of outcomes and goals.</li><li>
Identify unrealistic or non-user-focused goals and elevate those risks accordingly.</li><li>
Help designers think and act strategically towards program outcomes.</li></ul></li><li>
Provide input and support on major procurements; manage vendors and hold them accountable.</li><li>
Coordinate the execution of capital projects that improve areas of operational responsibility by working closely with project managers and administrative staff. Monitor capital financial reports, including by conducting basic financial forecasting. Occasionally manage small capital rollouts directly.<ul><li>
Observe operations of product teams and attend team rituals.</li><li>
Identify and make plans to address team-level challenges and process issues.</li><li>
Facilitate better communication and coordination among design and engineering teams.</li><li>
Facilitate better coordination on cross-team UX initiatives.</li><li>
Identify the right mode of operations (alignment, delivery, etc.) for UX based on phase of work.</li></ul></li><li>
Respond to and manage support requests, inquiries, and other administrative information requests in a professional and timely manner.<ul><li>
Escalate all risks in a clear and timely manner; propose means to address risks as necessary.</li><li>
Communicate operational or organizational challenges preventing successful outcomes on the design and product team level.</li></ul></li><li>
Define and articulate standards for how technology is developed and used to serve the public effectively.</li><li>
Practice and uphold TID&rsquo;s working agreements, which are essential to the department&rsquo;s success.</li><li>
Perform all other duties and projects that may be assigned</li></ul><p></p><p><b><i><br>
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.</i></b></p></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Requirements &amp; Qualifications</b></h2></div>
<p></p><div><ul><li>Five (5) years of experience with software design working in a cross-functional design-led software development team.</li><li>
Two (2) years of supervisory, managerial, and/or leadership experience as UX Design Manager or Leader.</li><li>
Experience working on cross-functional teams, including program, product, and engineering in multiple settings.</li><li>
Demonstrated ability to assess when to follow or deviate from UX standards based on broader organizational and user needs.</li><li>
Demonstrated knowledge and experience applying UX best practices, service design, usability heuristics, accessibility standards (WCAG), and human-computer interaction.</li><li>
Ability to provide understanding and examples of how individual design decisions fit into the larger ecosystem of the product, business, and user journey.</li><li>
Effective organizational, analytical, confidentiality, multi-tasking and time management skills.</li><li>
Previous experience designing workflows and procedures.</li></ul><br>
<b>
Preferred Experience and Skills</b><br>
<ul><li>
Experience in public sector, transportation agency, and/or civic technology team.</li><li>
Three (3) years of leadership experience as UX Design Manager or Leader.</li></ul><p><b>
Supervision</b></p><ul><li>
Supervise up to eight (8) User-Experience, User-Interface, and/or Service Designers, and Researchers.</li></ul><br>
<b>
Minimum Education</b><br>
<ul><li>
Bachelor&rsquo;s degree from an accredited institution in software design-related field.</li></ul><p><b>
Physical Demands and Working Conditions</b></p><ul><li>
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
Available to work all shifts and locations as assigned or directed</li><li>
Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service</li><li>
Have the ability to work any and all shifts and/or locations assigned or directed.</li></ul></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Substitutions Include</b></h2></div>
<p></p><div><ul><li>A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor&rsquo;s degree requirement.</li><li>
An associate&rsquo;s degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor&rsquo;s degree requirement.</li><li>
A master&rsquo;s degree in a related subject substitutes for two (2) years of general experience.</li><li>
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.</li></ul><p><b>
Job Conditions</b></p><ul><li>
Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.</li></ul><ul><li>
Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA&rsquo;s medical requirements, including a physical examination and drug and alcohol screening.</li><li>
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).</li></ul></div><p></p>
</div><div></div><div><div><p><b>Job Conditions:</b></p><br>
<p></p>
<ul><li>Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.</li>
<li>Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.</li>
<li>Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.</li>
<li>Ability to provide internal and external customers with courteous and professional experiences.</li>
<li>Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).</li>
<li>Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.</li>
<li>Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.</li>
<li>Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).</li>
<li>Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.</li>
<li>Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.</li>
<li>Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.</li>
</ul>
<p><b>Disclaimers and Definitions:</b></p>
<div><ul><li><b>General Disclaimer:</b> The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.</li></ul>
<ul><li><b>Application Completion: </b>It is each applicant&rsquo;s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). <b><i>Incomplete applications may not be considered.</i></b> Attachments <b><i>do not</i></b> substitute for application fields. The recruitment team <b><i>does not </i></b>have access to existing employee data / history.</li></ul>
<ul><li><b>Application Deadlines: </b>Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.</li></ul>
<ul><li><b>Work Environment:</b><b> </b>The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.</li></ul>
<ul><li><b>Work Eligibility:</b> Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens, such as H1-B status). However, if you have unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA, but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.</li></ul>
<ul><li><b>Interviews: </b>Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.</li></ul>
<ul><li><b>Safety Sensitive Positions:</b> Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.</li></ul>
<ul><li><b>On-call or 24/7 Positions:</b> Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.</li></ul>
<ul><li><b>Essential / Emergency Staff:</b><b> </b>During declared &quot;states of emergency,&quot; employees working in this classification are required to report to work for their assigned work hours or as directed by management.</li></ul>
<ul><li><b>ADA Accommodations:</b> The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.</li></ul>
<ul><li><b>Diversity, Equity, and Inclusion: </b>The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.</li></ul>
<ul><li><b>Intern / Co-Op Benefits:</b> Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.</li></ul></div></div></div></div>

Deputy Director, UX Research and Design, Fares Technology

Join Massachusetts Bay Transportation Authority and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Massachusetts Bay Transportation Authority

ABOUT_COMPANY

Facilities Coordinator

Deputy Director, UX Research and Design, Fares Technology