Qureos Mentor

Maximus

<div>Essential Duties and Responsibilities: 
<ul><li>Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.</li><li>Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.</li><li>Install and support a variety of PC operating systems.</li><li>Diagnose, resolve, and follow up on issues relating to various user concerns.</li><li>Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.</li><li>Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.</li><li>Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.</li><li>Serve as a technical liaison to project managers as needed.</li><li>Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.</li><li>Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.</li><li>Perform other duties as may be assigned by management.</li></ul>
Job-Specific Essential Duties and Responsibilities:
<ul><li>Provide remote support and resolve issues for users whom may be at remote offices or home office users
</li><li>Assist in troubleshooting advanced technical issues within the network and telecommunications environments
</li><li>Identify areas deserving attention in the technical support environment, and consult with management
</li><li>Ensure tickets are accurately documented and resolved in a timely manner
</li><li>Work within the team framework created by management and work with team members on assigned projects
</li><li>Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
</li></ul>Minimum Requirements
<ul><li>High School diploma or equivalent with 0-2 years of experience.</li><li>May have additional training or education in area of specialization.</li><li>Works on assignments that are routine in nature, with responsibilities easily learned on the job.</li><li>Acquires job skills and learns applicable policies and procedures to complete routine tasks.</li><li>Able to read, understand &amp; perform assignments within prescribed guidelines.</li><li>Communicates routine information in a clear and accurate way with internal &amp; external contacts.
</li></ul>Job-Specific Minimum Requirements:
- High School diploma or equivalent with 0 - 1 year of experience.
- 0 - 1 years of Work-Related experience
Preferred Skills and Qualifications:
<ul><li>May have additional training or education in area of specialization
</li><li>Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies
</li><li>Experience with and/or ability to use call center telephony equipment
</li><li>Experience in customer support or call center support
</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project)
</li><li>Government experience preferred
</li><li>Strong verbal and written communication skills
</li><li>Strong analytical and problem-solving skills
</li><li>Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
</li><li>Highly detail-oriented, organized, timely, and customer service-oriented
</li><li>Ability to work well independently and in a team setting
</li><li>Adaptable, flexible and able to deal with ambiguity and change
</li><li>Excellent oral and written communication and customer service skills
</li><li>Excellent attention to detail and good analytical skills
</li></ul>#techjobs #clearance #veteranspage
EEO Statement
 
 
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
 
 
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
 
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
Minimum Salary 
$21.00
Maximum Salary 
$21.00</div>

Technician 1 - Help Desk Support

<div>Job Description
Essential Duties and Responsibilities:<ul><li>Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.</li><li>Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.</li><li>Ensure established goals and objectives support the overall project strategies.</li><li>Oversee all project administrative operations including budget, financial controls, and human resources.</li><li>Plan, develop, and schedule priorities for achieving operational and performance goals.</li><li>Review management, productivity, and financial reports and studies to ensure program objectives are met.</li><li>Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.</li><li>Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.</li><li>Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.</li><li>Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.</li><li>Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.</li><li>Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.</li></ul>
Minimum Requirements
<ul><li>Bachelor's degree in related field required.</li><li>12-15 years of professional experience in a related field required.</li><li>Equivalent combination of experience and education considered in lieu of Bachelor's degree requirement.
</li></ul>- Experience leading multiagency call centers or contact center-as-a-service (CCaaS).
<ul><li>Client relationship management from implementation through maintenance.
</li><li>Experience with large-scale telephony.
</li><li>Experience managing Medicaid programs.
</li><li>Experience implementing innovative technical solutions to solve client needs.
</li><li>CRM software experience.
</li><li>Certified Project Management Professional (PMP)
</li><li>Must live in or near Topeka, KS
</li><li>Must be willing and able to work onsite
</li></ul>Preferred Requirements
<ul><li>Previous consulting experience.
</li><li>Experience leading a contact center startup from initial design through launch and stabilization.
</li></ul>#ClinicalServices
EEO Statement
 
 
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
 
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
Minimum Salary 
$170,000.00
Maximum Salary 
$190,000.00</div>

Sr. Program Director, Contact Center Operations (Medicaid)| Onsite in Topeka, KS | Relocation Available

<div>Job Description
Essential Duties and Responsibilities:<ul><li>Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.</li><li>Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.</li><li>Ensure established goals and objectives support the overall project strategies.</li><li>Oversee all project administrative operations including budget, financial controls, and human resources.</li><li>Plan, develop, and schedule priorities for achieving operational and performance goals.</li><li>Review management, productivity, and financial reports and studies to ensure program objectives are met.</li><li>Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.</li><li>Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.</li><li>Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.</li><li>Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.</li><li>Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.</li><li>Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.</li></ul>
Minimum Requirements
<ul><li>Bachelor's degree in related field required.</li><li>12-15 years of professional experience in a related field required.</li><li>Equivalent combination of experience and education considered in lieu of Bachelor's degree requirement.
</li></ul>- Experience leading multiagency call centers or contact center-as-a-service (CCaaS).
<ul><li>Client relationship management from implementation through maintenance.
</li><li>Experience with large-scale telephony.
</li><li>Experience managing Medicaid programs.
</li><li>Experience implementing innovative technical solutions to solve client needs.
</li><li>CRM software experience.
</li><li>Certified Project Management Professional (PMP)
</li><li>Must live in or near Frankfort, KY
</li><li>Must be willing and able to work onsite
</li></ul>Preferred Requirements
<ul><li>Previous consulting experience.
</li><li>Experience leading a contact center startup from initial design through launch and stabilization.
</li></ul>#ClinicalServices
EEO Statement
 
 
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
 
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
Minimum Salary 
$180,000.00
Maximum Salary 
$190,000.00</div>

Senior Program Director, Contact Center Operations | Onsite in Frankfort, KY | Relocation Available

<div>
 
 Requirements
 
 
 
 
 Description &amp; Requirements
 
 
 
 Maximus is seeking a Scrum Master to provide expertise to a federal client in support of their mission-critical systems in defense of our Homeland.
 
 
 Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS182, T2, Band 5
 
 
 
 Job-Specific Essential Duties and Requirements:
 
 
 
 <ul>
 <li>
 The Scrum Master will facilitate and ensure the effective implementation of Agile practices.
 </li>
 <li>
 Foster a collaborative and productive environment for a federal client&rsquo;s operations.
 </li>
 <li>
 Play a pivotal role in guiding teams through Agile methodologies
 </li>
 <li>
 Ensure timely delivery of high-quality solutions.
 </li>
 <li>
 Other tasks as assigned
 
 
 </li>
 </ul>
 
 Job-Specific Minimum Requirements:
 
 
 
 <ul>
 <li>
 7 + years of related experience
 </li>
 <li>
 Active Secret Clearance is required.
 </li>
 <li>
 Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship
 </li>
 <li>
 This is an on-site position at a government facility.
 </li>
 <li>
 Requires presence on-site five days per week in Annapolis Junction, MD.
 </li>
 <li>
 Candidates must reside within a commutable distance.
 </li>
 <li>
 Participation in a rotational on-call schedule for emergency page-outs is required.
 </li>
 <li>
 High School Diploma, GED, or equivalent required.
 </li>
 <li>
 Related experience supporting IT programs as a Scrum Master.
 
 
 </li>
 </ul>
 #techjobs #clearance #veteransPage #APPCASTDTO
 
 
 
 Minimum Requirements
 
 
 
 TCS182, T2, Band 5
 
 
 #C0reJobs
 
 
 EEO Statement
 
 
 Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
 
 
 Pay Transparency
 
 
 Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
 
 
 
 Accommodations
 
 
 
 Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process&mdash;including accessing job postings, completing assessments, or participating in interviews,&mdash;please contact People Operations at
 
 applicantaccom@maximus.com
 
 .
 
 
 Minimum Salary
 
 
 $
 
 
 60,000.00
 
 
 Maximum Salary
 
 
 $
 
 
 115,000.00
</div>

Scrum Master

<div>Essential Duties and Responsibilities: 
<ul><li>Travels throughout assigned counties, working primarily in applicants' places of residence
</li><li>Conducts intake visits for program applicants and acts as a facilitator for the eligibility determination process, providing assistance from the time individuals are identified as potential participants in specified program to the time they are enrolled as participants or are terminated from the intake process
</li><li>Presents and discusses the concept of the programs, and advises applicants of their rights and responsibilities
</li><li>Assists applicants with selecting options that best meet their needs, ensuring consumer control is maintained throughout the application process
</li><li>Assists with developing relationships with community-based organizations, advocates and stakeholders to gather feedback on improving the application process and removing barriers to enrolling in waiver programs
</li><li>Fosters and maintains relationships with parties serving our mutual consumers, including physicians, County Assistance Offices, providers, nursing homes and rehabilitation facilities
</li><li>Attends regularly scheduled meetings 10. Reports on schedule availability at regular intervals
</li><li>Assists with application submission, including data entry of the Compass Application
</li><li>Facilitates the efficiency of the application process, ensuring any stalled cases receive extra attention and support
</li><li>Attends regularly scheduled meetings Reports on schedule availability at regular intervals
</li><li>Perform other duties as assigned.</li><li>Conduct 3-4 in-person intake visits daily in applicants' homes.
</li><li>Process applications through COMPASS and coordinate with eligibility teams to ensure timely and accurate determinations.
</li><li>Provide comprehensive case management support from initial referral through program enrollment or case closure.
</li><li>Maintain accurate records and track applicant data using Microsoft Excel.
</li><li>Utilize Microsoft Word for documentation and Microsoft Teams for internal communication and collaboration.
</li></ul>Minimum Requirements
<ul><li>High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.
</li><li>Residency in Pennsylvania.
</li><li>Ability to handle high level of client home visits.
</li><li>Ability to work in various home environments and in a fast-paced setting.
</li><li>Comfortable adapting to frequently changing processes due to contractual requirements.
</li><li>Reliable, independent transportation required for daily home visits.
</li><li>Strong problem-solving skills, with the ability to work independently while knowing when to escalate issues to a supervisor.
</li><li>Ability to pivot between tasks and projects while maintaining focus and meeting deadlines.
</li><li>Strong time management skills and flexibility to meet evolving program needs.
</li></ul>- Must be willing and able to work 8:30 AM - 5:00 PM, Monday through Friday.
<ul><li>Proficiency in Microsoft Excel, Word, and Teams.
</li><li>Strong organizational and documentation skills.
</li><li>Must have reliable, independent transportation.
</li></ul>Preferred Skills and Qualifications
<ul><li>Bachelor's Degree in social services or related field highly preferred.
</li><li>Strong communication skills.
</li><li>Government systems experience.
</li><li>Experience in case management, social services, or a related field highly preferred.
</li><li>Familiarity with COMPASS or similar eligibility systems.
</li></ul>Home Office Requirements
<ul><li>Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
</li><li>Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
</li><li>Must currently and permanently reside in the Continental US.
</li></ul>#maxpriority
EEO Statement
 
 
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
 
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
Minimum Salary 
$20.50
Maximum Salary 
$22.50</div>

Enrollment Case Manager (Travel - Pennsylvania)