Qureos Mentor

Maximus

<div>Description &amp; Requirements
Maximus is building on over two decades of creative excellence and is searching for a visionary Vice President - Digital - Creative Experience to guide our Experience practice into the future. This leader will refine our strategy, operating model, and long-term plans for a dynamic, matrixed team dedicated to delivering outstanding user-centered experiences across both digital and analog channels for our government customers across our state and local and federal businesses in the United States, Canada, UK, and Saudi Arabia. This role will champion human-centered design and deliver meaningful, accessible, and inclusive experiences that simplify complex government services for the people who rely on them.
Collaboration is essential in this role. You will partner with the VP of Creative Content, who leads Graphics &amp; Layout (Print), Writing, Translation, Video, Content Strategy, Campaign Strategy, and Campaign Execution, to ensure a cohesive and unified creative vision. Together you will align storytelling and experience design, creating accessible and seamless interactions across every channel. You will set and uphold standards for UX, information architecture, accessibility, lead service design and research initiatives, and integrate insights and analytics into every stage of decision-making while ensuring we deliver inclusive, user-centered experiences that drive engagement, outcomes, trust, and compliance.
This critical leadership role is based out of our Princeton, New Jersey office location and is expected to be in the office 3 days a week to collaborate in-person with the team and other leaders.
Essential Duties and Responsibilities:
<ul><li>Stay current on emerging UX trends, tools, and best practices in digital and analog experience design. Set creative and content vision tied to program outcomes.
</li><li>Establish strategic direction for sub-organization based on corporate and department strategy. Present findings and design decisions to executives.
</li><li>Lead service design and research programs. Establish UX and IA standards and accessibility governance.
</li><li>Direct content strategy and operations for accessible and branded content. Oversee translation, transcription, and transcreation quality. Manage SEO and programmatic media.
</li><li>Partner with other Digital VPs to co-create and deliver strategies and solutions.
</li><li>Lead multiple teams of Directors/Senior Managers, and Managers.
</li><li>Provide coaching and identify new opportunities for growth for direct reports. Mentor Creative and UX Senior Directors and Directors, Service Designers, and Researchers. Responsible for resource forecast, hiring, promotions, terminations, and performance management.
</li><li>Define solutions, pricing, and shape competitive positioning for both market development and RFI/P responses. Present findings and design decisions to executives.
</li><li>Develop, implement, and maintain budgetary and resource allocation plans. Budgeting and portfolio trade-offs, financial stewardship, and scenario planning.
</li><li>Perform quality reviews for large and/or complex initiatives. Manage risks and issues, mitigation, and resolution.
</li><li>Communicate and influence senior exec leadership, stakeholders, vendors, and clients. Produce high quality executive-ready messaging including presentations, briefs, memos.
</li><li>Perform vendor evaluation, governance, and contract negotiations.
</li><li>Typically leads multiple teams of directors/senior managers and/or managers.
</li></ul>Job Specific Essential Duties and Responsibilities:
<ul><li>As VP, you will contribute to and communicate our creative and experience execution and delivery strategy, ensuring it aligns with our corporate and departmental goals.
</li></ul>- You will bring a deep understanding of customer experience (CX), employee experience (EX), user experience (UX), service design, and inclusive research - both quantitative and qualitative, ensuring every interaction we design is empathetic, data-informed, and focused on real needs.
<ul><li>Your leadership will modernize our creative function by leveraging the skills and dedication of our current team, while thoughtfully introducing modern CX practices, integrating AI, adding new talent, and capabilities as needed. We are committed to supporting the growth of our existing team as we evolve, and your guidance will help ensure our people and processes are future-ready, collaborative, and inclusive.
</li><li>In this role, you will develop and implement an operating model that advances creative innovation and efficiency while enabling long-term execution and seamless delivery across functions.
</li><li>A key initial focus will be to partner with your other VP peers to review and enhance our existing creative and experience processes, introducing automation and AI to drive a modern creative-ops approach, and championing the adoption of emerging UX trends, tools, and best practices.
</li><li>This role involves collaborating with peers and teams across product, engineering, and operations teams should result in alignment of experience design with platform capabilities, content strategy, and delivery excellence.
</li><li>You will mentor and empower a multidisciplinary team, fostering growth and collaboration, and oversee, enhance, and integrate already established functions such as User Experience (UX), User Interface (UI), Service Design, Qualitative Research, and Accessibility.
</li><li>In this role, you will also be responsible for launching new functions, including Quantitative Research and Search Engine Optimization (SEO), and Voice User Interface (VUI) design.
</li><li>You will need to stay ahead of experience trends and translate them into practical solutions for government programs that deliver modern experiences and interactions with measurable constituent and business outcomes.
</li><li>You will manage budgets, resource allocation, and scenario planning, as well as lead and/or participate in vendor evaluation, governance, and contract reviews.
</li></ul>Minimum Requirements
<ul><li>Bachelor's in Design, HCI, Informatics, Library Science, Communications, or related.
</li><li>15+ years in digital experience or content in various manager and leader capacities.
</li><li>7+ years leading multidisciplinary teams.
</li><li>Portfolio of experience/creative work with measurable outcomes.
</li><li>Executive presence and communication skills.
</li><li>Master's degree.
</li><li>Certifications in UX and project management.
</li><li>Experience with content platforms
</li><li>Experience with public sector communications needs, especially serving at-risk populations with unique needs
</li></ul>Job Specific Minimum Requirements:
<ul><li>Bachelor's Degree in Design, HCI, Informatics, Library Science, Communications, or related field. Additional years of relevant experience will be considered in lieu of degree.
</li><li>Per customer requirements, this position requires United States Citizenship, do you meet those requirements?
</li><li>15+ years in digital experience or content in various manager and leader capacities.
</li><li>7+ years experience leading multidisciplinary teams.
</li><li>Proficient in budget management and resource allocation.
</li><li>Portfolio of experience/creative work with measurable outcomes.
</li><li>Executive presence and communication skills.
</li></ul>Preferred Skills and Qualifications:
<ul><li>Master's degree preferred.
</li><li>Certifications in UX and project management.
</li><li>Experience with content platforms.
</li><li>Experience with public sector communications needs, especially serving at-risk populations with unique needs.
</li></ul>#techjobs
#LI-PN1
EEO Statement
 
 
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
 
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .</div>

Vice President - Digital - Creative Experience

<div>Description &amp; Requirements
Maximus is looking for a Cyber Threat Analyst who can provide technical and analytical insights into information related to cyber incidents, vulnerabilities, and threat actor activity. They will also support daily operations management, communication with partners, and other administrative or program management duties as needed. This is an onsite position in Arlington, VA; candidates must be located in the National Capital Region and willing/able to work in-person up to several times per week.
Essential Duties and Responsibilities:<ul><li>Perform complex risk analyses and risk assessment.</li><li>Establish and satisfy Information Assurance (IA) and security requirements based upon the analysis of user, policy, regulatory, and resource demands.</li><li>Support customers in the development and implementation of doctrine and policies.</li><li>Advise information system owners on client/project security policies and requirements for systems.</li><li>Keep abreast of emerging security technologies and make appropriate recommendations regarding the enhancement of the security posture of systems and their implementation.</li></ul>
Job-Specific Essential Duties and Responsibilities:
<ul><li>Assess threat and vulnerability information shared by partners for potential impact to federal agency systems and critical infrastructure
</li><li>Determine validity and impact of threat information, provide analysis, and collaborate to determine necessary partner notifications and potential product development
</li><li>Coordinate with internal and external stakeholders to facilitate timely and informed cyber incident response activities
</li><li>Monitor inboxes and other real-time communication channels for partner communications, respond to cyber partner inquiries, coordinate cybersecurity products (alerts, advisories, etc.) among targeted partners for technical before public distribution
</li><li>Apply knowledge of evolving cyber threat landscape, emerging threats, and geopolitical events and trends to enhance the organization's operational mission
</li></ul>Job-Specific Minimum Requirements:
<ul><li>5+ years of related professional experience
</li><li>U.S. Citizenship required (required by federal government for position)
</li><li>Active Top Secret/SCI security clearance required
</li></ul>Preferred Skills and Qualifications:
<ul><li>Bachelor's degree in a relevant field</li><li>Industry standard certifications are a plus (CompTIA Sec+, CEH, etc.).
</li><li>Cyber operations, analysis, and/or incident management response experience
</li></ul>Successful candidates will have:
<ul><li>Excellent communications skills, both written and verbal, and ability to brief senior-level clients on operational activity
</li><li>Experience supporting a federal government client, with preference for DHS or other national security agencies
</li><li>Ability to apply knowledge of cybersecurity concepts, policies, and procedures in a high-paced operational environment
</li><li>Customer service orientation with strong leadership, interpersonal, organizational, problem-solving, and strategic thinking skills
</li><li>Ability to work well with other client and contractor team members in a hybrid environment
</li><li>Proficiency with open-source and commercial threat intelligence tools
</li><li>Prior experience supporting a federal government client, preferably in the national security field
</li></ul>#clearance #techjobs #VeteransPage
Minimum Requirements
<ul><li>Please refer to the additional information section of the job requisition for this opening to determine clearance eligibility required.
</li><li>Bachelor's Degree in related field.</li><li>5-7 years of relevant professional experience required.</li><li>Equivalent combination of education and experience considered in lieu of degree.
</li></ul>EEO Statement
 
 
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
 
 
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
 
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .</div>

Cyber Threat Analyst

<div>Description &amp; Requirements
Maximus is currently hiring a Business Analyst to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Business Analyst is responsible for interpreting data and other information to perform root cause analysis, impact assessments, and/or to identify key measures and indicators of process performance and make recommendations to improve or correct performance.
Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:<ul><li>Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.</li><li>Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.</li><li>Extract, tabulate, and analyze data to support program activity and assist management with decision making.</li><li>Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.</li><li>Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.</li></ul>
- Ability to work a training schedule of 8am - 5pm CT Monday - Friday required
- Ability to work a schedule between 8am - 5pm CT Monday - Friday required<ul><li>Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment.
</li><li>Must currently and permanently reside in the Continental US
</li></ul>Home Office Requirements Using Maximus-Provided Equipment:
<ul><li>Internet speed of 20mbps or higher required (you can test this by going to (www.speedtest.net)
</li><li>Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
</li><li>Private work area and adequate power source
</li></ul>Minimum Requirements
<ul><li>Bachelor's degree in related field.</li><li>3-5 years of relevant professional experience required.</li><li>Equivalent combination of education and experience considered in lieu of degree</li></ul>
EEO Statement
 
 
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
 
 
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
 
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .</div>

Business Analyst - Veteran Evaluation Services

General information Job Posting Title Customer Service Representative - Bilingual Spanish, Healthcare Date Wednesday, July 30, 2025 City Brownsville State TX Country United States Working time Full-time Description & Requirements Location: On-site in Brownsville, TX Hourly Base Pay: $16.50/hr. plus a $500 new hire bonus and up to $2,400+ in other potential bonuses! Schedule: Flexible Limited-Service Full-Time schedules available Site Hours: Monday - Sunday, 5 a.m. - 9 p.m.; the targeted start date, hours, and schedule are discussed with recruiter Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 9 p.m. Empowering Communities Through Bilingual Customer Care - While Prioritizing Professional and Personal Well-Being! Maximus is currently seeking Bilingual (Spanish) Customer Service Representatives (CSRs) to join our team. This position will assist some of the most vulnerable communities in America who need to maneuver through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Pay and Benefits At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter. - Work/Life Balance Support: Flexible schedules that meet your lifestyle! - Competitive Compensation: o $16.50/hr. + 10% shift differential for evening shifts o Up to $1,000+ in bonus opportunities, including training completion, referrals and more - Great Location: Brownsville offers a rich cultural experience and a growing job market, offering stability and opportunities for professional advancement - Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage - Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays - Future Planning: 401k with company match - Career Growth: A supportive environment with career development and promotional opportunities - Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs - Meaningful Work with Impact: No cold calling, sales, or collection calls required! Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities:- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and/or troubleshooting.- Provides feedback when needed, provide input on call trends, processes, procedures, and training.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls as required to CSR Lead - Maintain up-to-date knowledge of client regulations and policies - Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience.- Must be fluent in English and specified secondary language. - Must be able to speak and read Spanish fluently - Ability to work within established turnaround times - Must have excellent interpersonal skills and the ability to organize simultaneous tasks - Ability to work as a member of a team - Regular and predictable attendance is required - Must participate and certify in internal CCO training to begin this role. - Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. - May be required to work overtime and scheduled holidays. - Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 16.50 Maximum Salary $ 16.50

Customer Service Representative - Bilingual Spanish, Healthcare - $500 new hire bonus and up to $2,400+ in other potential bonuses!

General information Job Posting Title Customer Service Representative - Healthcare Date Wednesday, July 30, 2025 City Brownsville State TX Country United States Working time Full-time Description & Requirements Location: On-site in Brownsville, TX Hourly Base Pay: $15.00/hr. plus a $500 new hire bonus and up to $2,400+ in other potential bonuses! Schedule: Flexible Limited-Service Full-Time schedules available Site Hours: Monday - Sunday, 5 a.m. - 9 p.m.; the targeted start date, hours, and schedule are discussed with recruiter Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 9 p.m. Providing Customer Care to America's Most Vulnerable - While Prioritizing Professional and Personal Well-Being! Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Pay and Benefits At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter. - Work/Life Balance Support: Flexible schedules that meet your lifestyle! - Competitive Compensation: o $15.00/hr. + 10% shift differential for evening shifts o Up to $1,000+ in bonus opportunities, including training completion, referrals and more - Great Location: Brownsville offers a rich cultural experience and a growing job market, offering stability and opportunities for professional advancement - Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage - Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays - Future Planning: 401k with company match - Career Growth: A supportive environment with career development and promotional opportunities - Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs - Meaningful Work with Impact: No cold calling, sales, or collection calls required! Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities:- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and/or troubleshooting.- Provides feedback when needed, provide input on call trends, processes, procedures, and training.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls as required to CSR Lead - Maintain up-to-date knowledge of client regulations and policies - Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience.- Must be able to speak and read English clearly, professionally and fluently. - Ability to work within established turnaround times - Must have excellent interpersonal skills and the ability to organize simultaneous tasks - Ability to work as a member of a team - Regular and predictable attendance is required - Must participate and certify in internal CCO training to begin this role. - Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. - May be required to work overtime and scheduled holidays. - Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 15.00 Maximum Salary $ 15.00

Customer Service Representative - Healthcare - $500 new hire bonus and up to $2,400+ in other potential bonuses!

Join Maximus and explore 27   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Maximus

ABOUT_COMPANY

Vice President - Digital - Creative Experience

Cyber Threat Analyst

Business Analyst - Veteran Evaluation Services

Customer Service Representative - Bilingual Spanish, Healthcare - $500 new hire bonus and up to $2,400+ in other potential bonuses!

Customer Service Representative - Healthcare - $500 new hire bonus and up to $2,400+ in other potential bonuses!

Customer Service Representative - Healthcare - $500 new hire bonus and up to $2,400+ in other potential bonuses!

Customer Service Representative - Bilingual Spanish, Healthcare - $500 new hire bonus and up to $2,400+ in other potential bonuses!