Qureos Mentor

Mayatax

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 The ideal candidate will be responsible for providing technical support and assistance to end users, ensuring smooth operation of IT systems and resolving hardware, software, and network issues in a timely manner. This position offers an excellent opportunity to develop technical expertise and gain hands-on experience in IT support, troubleshooting, and system maintenance.
 
 
 
 Responsibilities
 
 
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 Provide timely technical assistance to end users via phone, email, or in person.
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 Diagnose and resolve hardware, software, and network issues efficiently.
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 Install, configure, and maintain operating systems, software applications, and productivity tools.
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 Assist users with account setup, access permissions, and password management.
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 Set up and maintain desktops, laptops, printers, and other peripherals.
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 Coordinate hardware repairs or replacements with vendors as needed.
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 Support users with internet, VPN, and remote access issues.
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 Monitor connectivity problems and escalate persistent issues to the network team.
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 Educate users on IT policies, security best practices, and acceptable use guidelines.
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 Ensure compliance with organizational security standards such as software updates and antivirus checks.
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 Log all support requests, issues, and resolutions in helpdesk/ticketing systems.
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 Prepare reports on recurring issues and suggest improvements.
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 Required Skills
 
 
 
 
 Technical Skills
 
 
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 Proficiency with Windows operating systems.
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 Experience with Microsoft 365 and/or Google Workspace productivity suites.
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 Knowledge of desktop/laptop setup, printers, peripherals, and mobile devices.
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 Understanding of networking basics including LAN/WAN, Wi-Fi, VPN, and IP addressing.
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 Familiarity with remote support tools, ticketing/helpdesk systems, and monitoring tools.
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 Basic knowledge of antivirus, firewalls, encryption, and safe computing practices.
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 Ability to install, configure, and maintain software applications.
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 Soft Skills
 
 
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 Clear, patient, and user-friendly communication.
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 Analytical thinking for quick problem diagnosis and resolution.
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 Empathetic, polite, and supportive customer service orientation.
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 Strong time management and ability to prioritize multiple tasks.
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 Good teamwork skills and effective escalation when necessary.
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 Adaptability to changing technologies and user needs.
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 Clear documentation of tickets, resolutions, and user guides.
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 Preferred/Additional Skills
 
 
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 Familiarity with Active Directory and user account management.
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 Experience with endpoint management tools such as NinjaRMM, Intune, or JAMF.
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 Experience &amp; Education
 
 
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 Bachelor&rsquo;s degree (BS/BE) in Computer Science, Information Technology, or a related field.
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 1.5 to 2 years of relevant experience in IT support or a similar technical support role.
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 Work Arrangement
 
 
 
 Please note that this role is onsite and a night shift from 7pm to 4am.
 
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IT Support Associate

Join Mayatax and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mayatax

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IT Support Associate