Urwah Admin

McCone Properties

Key Responsibilities:
<ul>
<li>Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.</li>
<li>Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.</li>
<li>Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.</li>
<li>Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.</li>
<li>Documentation: Accurately record and document all customer interactions and information in the CRM system.</li>
<li>Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.</li>
<li>Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.</li>
<li>Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.</li>
<li>Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.</li>
</ul>
Requirements:
<ul>
<li>At least two years of experience in a call center agent role.</li>
<li>Excellent communication skills.</li>
<li>Candidates must be multilingual - English, Arabic, French, and/or other languages.</li>
<li>Excellent problem-solving and interpersonal skills.</li>
<li>Strong customer service orientation and problem-solving skills.</li>
<li>Ability to adapt to a flexible work schedule, including evenings and weekends.</li>
<li>Proficiency in using call center software and CRM systems.</li>
<li>High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.</li>
<li>Patience, empathy, and a customer-centric approach to service.</li>
<li>Strong attention to detail and accuracy in documenting client interactions.</li>
<li>Ability to work in a fast-paced environment and handle high call, chat, WhatsApp, and email volumes.</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary.</li>
<li>Health insurance.</li>
<li>Ongoing training and professional development opportunities.</li>
<li>Collaborative and inclusive work environment.</li>
<li>Flexible work hours to accommodate your schedule.</li>
</ul>

Customer Service | Call Center Agent

Key Rosponsibilities:
<ul>
<li>Collect, verify, and meticulously organize all required client documentation for post-sale processes.</li>
<li>Prepare and complete booking forms, agreements, and contractual paperwork with the highest level of accuracy.</li>
<li>Coordinate with clients to obtain signatures on contracts, addendums, and other required documents.</li>
<li>Monitor installment schedules and follow up with clients regarding upcoming payments in a timely manner.</li>
<li>Maintain detailed and well-structured records of client communications, payments, and documentation in internal systems.</li>
<li>Liaise with developers, legal teams, and third parties to ensure compliance and smooth transfer procedures.</li>
<li>Track project-specific milestones and ensure clients are updated on relevant timelines.</li>
<li>Support the Post-Sales team with reporting, trackers, and resolution of client queries.</li>
</ul>

Administrative Executive | Post-Sales (Exclusive Projects)

Join McCone Properties and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

McCone Properties

ABOUT_COMPANY

Customer Service | Call Center Agent

Administrative Executive | Post-Sales (Exclusive Projects)