Qureos Mentor

McKibbon Hospitality

<div>What Makes a McKibbon Barista-Server?
The Barista-Server takes orders and serves food and beverage items to our customers in a timely, friendly, enthusiastic and professional manner while embracing the McKibbon Guiding Principles.
A Day in the Life:<ul><li>
Ensure each guest is greeted and made to feel important.</li><li>
Be knowledgeable about the menu, offering suggestions and being able to answer questions.</li><li>
You will service guests&rsquo; orders as requested and as aligned with company and brand standards.</li><li>
Maintain adequate supplies of clean dishware.</li><li>
Carry food, dishes, trays, and/or silverware from the pantry to serving counters.</li><li>
Collect dirty dishes and tableware and run them through the dishwasher.</li><li>
You will clean counters, shelves, furniture, and/or equipment in the pantry or breakfast area.</li><li>
You will clean any spilled items, broken items, and remove trash, when necessary.</li><li>
You will mop or vacuum floors.</li><li>
Fill beverage and ice dispensers, and stock and/or refill the appropriate areas with condiments.</li><li>
You will make coffee and other beverages</li><li>
Assist with cooking and prepping food.</li><li>
This is a tipped position*</li></ul>
Requirements<ul><li>
One to two years&rsquo; experience as a server</li><li>
Ability to work a flexible schedule, including shift work, weekends, and holidays</li><li>
The legal ability to serve alcohol in the State/Province</li><li>
Knowledge of state and local guidelines regarding service of alcohol</li><li>
Knowledge of drink preparation</li><li>
Computational skills to process guest payments</li><li>
Course work or certification/education in restaurant or business field are highly desired</li><li>
Food safety certification and/or alcohol service training recommended</li><li>
The ability to lift trays of beverages or food items weighing up to 30 lbs. on a regular basis</li><li>
Assist with creating an energized bar atmosphere through friendly and personalized service</li><li>
Ability to anticipate customer needs, and change course of action accordingly</li><li>
Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.</li></ul>
Ideal Skills &amp; Qualities:<ul><li>
The drive to approach each guest interaction with the mindset of exceeding guest expectations</li><li>
Embracing the culture, and personifying it in daily interactions with guests and team members</li><li>
Contributing to a fun, energized and comfortable working environment as an active member of the team</li><li>
Overseeing the look and feel of your area and ensuring that the cleanliness of the bar and its surroundings are at their peak at all times</li><li>
Being a motivated self-starter</li><li>
Being conscientious and driven to consistently serve the guests with the utmost professionalism and courtesy</li></ul> 
Perks &amp; Benefits Beyond the Basics:
We know that hospitality starts from within, and that&rsquo;s why we value the employee experience as much as we value our guests&rsquo; experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that&rsquo;s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 
Benefits: Full Time Associates:
<ul><li>Comprehensive benefits package including medical, dental, and vision</li><li>
Life insurance</li><li>
Pet Insurance</li><li>
Short and long-term disability</li><li>
Paid time off and holidays</li><li>
Tuition assistance</li></ul> 
Financial &amp; Occupational Wellness: All Associates<ul><li>
Competitive Compensation with incentives (incentives vary by position)</li><li>
401K Savings Plan, 50% matching up to 10% of compensation</li><li>
Associate referral program</li><li>
Brand and company training classes, workshops and conferences for career growth and development (varies by position)</li></ul>
Personal Wellness: All Associates<ul><li>
Fundraising matching funds program</li><li>
Team volunteer opportunities</li><li>
24/7 chaplain services</li><li>
Exclusive hotel rate discounts</li></ul>
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.</div>

Hotel Barista

<div>What Makes a McKibbon Front Desk Agent? 
The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.
A Day in the Life:<ul><li>
Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests in a timely manner.</li><li>
Maintain positive guest relations at all times.</li><li>
Resolve guest complaints and ensure guest satisfaction.</li><li>
Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.</li><li>
Process all guest check-ins and verify registration information with the guest.</li><li>
Handle overbooked or 'walked' guests.</li><li>
Accept and record wake-up call requests.</li><li>
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).</li><li>
Resolve discrepancies on the room status report with housekeeping.</li><li>
You will train with and learn Food and Beverage operations to fill in as needed.</li></ul>
Shifts may vary by hotel:<ul><li>
Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm</li><li>
Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm</li></ul> 
Requirements:<ul><li>
Previous experience working as a front desk agent or in a similar role.</li><li>
A high school diploma or equivalent vocational training certificate.</li><li>
Experience working at a hotel establishment (highly desired).</li><li>
Proficiency with computers.</li><li>
Basic math skills.</li><li>
Ability to provide excellent customer service and maintain a professional demeanor at all times.</li><li>
Ability to input and access information in the property management system and/or points-of-sale system.</li><li>
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.</li><li>
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.</li><li>
Embrace McKibbon&rsquo;s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.</li><li>
Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests</li></ul> 
Ideal Skills &amp; Qualities:<ul><li>
Great verbal and written communication skills.</li><li>
The ability to create a fun and supportive working environment.</li></ul> 
Perks &amp; Benefits Beyond the Basics:
We know that hospitality starts from within, and that&rsquo;s why we value the employee experience as much as we value our guests&rsquo; experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that&rsquo;s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 
Benefits: Full Time Associates:
<ul><li>Comprehensive benefits package including medical, dental, and vision</li><li>
Life insurance</li><li>
Pet Insurance</li><li>
Short and long-term disability</li><li>
Paid time off and holidays</li><li>
Tuition assistance</li></ul> 
Financial &amp; Occupational Wellness: All Associates<ul><li>
Competitive Compensation with incentives (incentives vary by position)</li><li>
401K Savings Plan, 50% matching up to 10% of compensation</li><li>
Associate referral program</li><li>
Brand and company training classes, workshops and conferences for career growth and development (varies by position)</li></ul>
Personal Wellness: All Associates<ul><li>
Fundraising matching funds program</li><li>
Team volunteer opportunities</li><li>
24/7 chaplain services</li><li>
Exclusive hotel rate discounts</li></ul>
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.</div>

Hotel Front Desk Agent

Join McKibbon Hospitality and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

McKibbon Hospitality

About Company

Hotel Barista

Hotel Front Desk Agent