Qureos Mentor

McKinley Consultancy

Join a growing Canada-based trucking company! We&rsquo;re looking for a dedicated, detail-oriented, and strong English communicator to join our dynamic team.If you&rsquo;re ready for a rewarding and fast-paced career, this role is for you!Position OverviewAs a Dispatcher in our Tracking &amp; Tracing department, you&rsquo;ll be responsible for coordinating with drivers and customers to ensure timely delivery of shipments. You'll track fleet movements, resolve delivery issues, and handle communication across departments to support high service levels&mdash;especially during evening hours.Key Responsibilities<ul><li>Answer emergency and non-emergency calls and log important information</li><li>Track and trace fleet movements; monitor on-time delivery and report discrepancies</li><li>Communicate with drivers to provide instructions and gather updates</li><li>Call and email customers with delivery updates or issue resolutions</li><li>Coordinate with internal teams to address service delays or problems</li><li>Prioritize tasks based on urgency and manage schedules accordingly</li><li>Handle all driver satellite messages, emails, and calls</li><li>Report and document driver, planning, and customer issues to relevant teams</li><li>Prepare and submit customs paperwork to brokers</li><li>Follow up with brokers to ensure timely customs clearance</li><li>Arrange repairs and service for in-transit truck breakdowns</li></ul>Qualifications<ul><li>Strong verbal and written English communication skills</li><li>Minimum 6 months in dispatch, planning, or logistics preferred</li><li>1+ year of customer service experience (International BPO is a plus)</li><li>Post-secondary graduate (minimum)</li><li>Strong problem-solving and critical thinking skills</li><li>Detail-oriented, organized, and a team player</li></ul>ITS A NIGHT SHIFTJob Types: Full-time, PermanentPay: &#8377;19,000.00 - &#8377;25,000.00 per monthWork Location: In person

Dispatcher

Join McKinley Consultancy and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

McKinley Consultancy

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Dispatcher