Qureos Mentor

MCR Hotels

MCR is a premier hotel management company and the 3rd largest hotel owner-operator in the United States. With offices in major cities, MCR has invested in and developed 189 hotel properties across 31 brands, offering over 25,000 guestrooms in 150 hotels nationwide. Recognized for excellence in service and operations, MCR has received multiple awards, including accolades from Fast Company and Newsweek. The company is known for its innovative approach to hospitality and has been featured in leading travel publications.

Dallas DFW Colleyville, TX Hampton
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
 <ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
 <ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Night Auditor, Role Specific Duties and Expectations
 
Other Duties and Expectations
 <ul>
<li>Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.</li>
<li>Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.</li>
<li>Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.</li>
</ul>
SECTION THREE: Success Metrics
 
Happy Guests
 <ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
 <ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
 <ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
 <ul>
<li>Management Performance Ratings</li>
</ul>
SECTION FOUR: Qualifications & Requirements
 
Qualifications & Requirements: 
<ul>
<li>Experience in a hospitality, service, consumer-facing franchise or related field preferred.</li>
<li>Can-Do Attitude: Must have a positive attitude and willingness to learn.</li>
<li>Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.</li>
<li>Handle Pace and Pressure: Must work well in stressful, high-pressure situations.</li>
<li>Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Communication Skills: Must be able to convey information and ideas clearly.</li>
<li>Hospitality and Guest Service: Must have a desire to serve all guests.</li>
<li>Age Requirement: Must be 18 years of age or older to perform this job.</li>
<li>Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li>Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li>Breaks: Clock in/out for breaks at the designated time on your schedule.</li>
<li>Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
Physical Working Demands & Working Environment: 
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <ul>
<li>Stand or remain in a stationary position for long periods of time (3-4 hours at a time).</li>
<li>Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.</li>
<li>Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.</li>
<li>Inspect and visually observe details at close range (within a few feet) and from long range.</li>
</ul>
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
 
Language + Reasoning Skills: 
<ul>
<li>Read, write, understand and communicate with others effectively using the English language.</li>
</ul>
Note: 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
 
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Night Auditor

Dallas DFW Colleyville, TX Hampton
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
 <ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
 <ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Laundry Attendant, Role Specific Duties and Expectations
 <ul>
<li>Linen Processing: Performs all stages of linen processing, including collecting, transporting, sorting, weighing, loading, and unloading of washers, dryers, and laundry chutes, folding, storing and delivering.</li>
<li>Linen Cleaning and Folding: Wash and dry all dirty linens, towels, rags, etc., as directed by management. Remove and sort dirty linens and towels from laundry carts. Fold linens/towels and stock linen carts, as required.</li>
<li>Equipment Operation: Understand operation of washing machines and dryers. Clean dryer filter as directed and noted on checklist and maintain all equipment as trained.</li>
<li>Laundry Facility Cleanliness: Sweep and mop laundry floors storing all linens off the floor. Keep laundry carts clean and free of debris. Stocks all linen closets throughout the hotel, as applicable. All back of house areas should be well-organized and clean.</li>
<li>Chemical Management: Replace and replenish cleaning chemicals.</li>
</ul>
SECTION THREE: Success Metrics
 
Happy Guests
 <ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
 <ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
 <ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
 <ul>
<li>Management Performance Ratings</li>
</ul>
SECTION FOUR: Qualifications & Requirements
 
Qualifications & Requirements: 
<ul>
<li>Experience in a hospitality, service, consumer-facing franchise or related field preferred.</li>
<li>Can-Do Attitude: Must have a positive attitude and willingness to learn.</li>
<li>Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.</li>
<li>Handle Pace and Pressure: Must work well in stressful, high-pressure situations.</li>
<li>Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Communication Skills: Must be able to convey information and ideas clearly.</li>
<li>Hospitality and Guest Service: Must have a desire to serve all guests.</li>
<li>Age Requirement: Must be 18 years of age or older to perform this job.</li>
<li>Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li>Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li>Breaks: Clock in/out for breaks at the designated time on your schedule.</li>
<li>Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <ul>
<li>Standing: Remaining upright on the feet, particularly for sustained periods of time.</li>
<li>Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.</li>
<li>Repetitive Motions: Making substantial movements (motions) of the</li>
<li>wrists, hands, and/or fingers.</li>
<li>Lifting: Carrying certain laundry supplies, linens and other items.</li>
</ul>
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Laundry Attendant

Dallas DFW Colleyville, TX Hampton
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
 <ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
 <ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Housekeeping Supervisor, Role Specific Duties and Expectations
 
The Housekeeping Supervisor is responsible for cleaning and preparing efficient operations of the Hotel including rooms, front and back of house, public areas, and laundry. The Housekeeping Supervisor is responsible for assuming the duties of the Executive Housekeeper in their absence, including the daily management of the housekeeping staff. Housekeeping Supervisors are required to clean guest rooms and public spaces on days they are not covering the Executive Housekeeper duties. This may include all guest rooms, public spaces, including but not limited to public restrooms, meeting rooms, exercise room, pool, and guest laundry facility.
 
Other Duties and Expectations
 <ul>
<li>Manage Guest Request Log: Review log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.</li>
<li>VIP Management: Monitor all V.I.P.'s, special guests, and requests.</li>
<li>Oversee Housekeeping Team: Complete daily stand-up with the team each day to review objectives and confirm checklists are assigned and prepared for the day in the absence of the Executive Housekeeper.</li>
<li>Room Inspection: Inspect rooms and ensure the quality and cleanliness of all guest rooms and public spaces in the hotel in the absence of the Executive Housekeeper.</li>
<li>Storage Rooms: Maintaining the organization and cleanliness of all storage rooms, mechanical rooms, housekeeping closets and main housekeeping laundry room.</li>
<li>Pre-Cleaning Duties: such as stocking guest supplies, cleaning supplies, and linen for housekeeping cart set-up.</li>
<li>Trash and Linen Removal and Replacement: Remove all trash and dirty linen from guest rooms, replacing bed linens and replenishing guest room supplies.</li>
<li>Deep Cleaning: Conducting deep cleaning activities as needed within the guest room in conjunction with the maintenance department.</li>
<li>Departmental Meetings: Conduct daily department meetings with housekeeping staff in the absence of the Executive Housekeeper.</li>
<li>Supply Management: Maintain required stock of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.</li>
<li>Inventory: Conduct monthly and quarterly housekeeping inventories on a timely basis.</li>
<li>Maintenance Requests: Monitor work orders and submit to Engineering department according to procedures; Follow up to ensure completion in the absence of the Executive Housekeeper.</li>
<li>Status Reports: Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies in the absence of the Executive Housekeeper.</li>
<li>Lost and Found: Maintain and monitor "Lost and Found" procedures and policies according to standards.</li>
<li>Chemical Safety: Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.</li>
<li>Key Control: Maintain a key control system for the department.</li>
</ul>
SECTION THREE: Success Metrics
 
Happy Guests
 <ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
 <ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
 <ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
 <ul>
<li>Management Performance Ratings</li>
</ul>
SECTION FOUR: Qualifications & Requirements
 
<ul>
<li>Experience in a hospitality, service, consumer-facing franchise or related field preferred. Supervisory experience preferred.</li>
<li>Can-Do Attitude: Must have a positive attitude and willingness to learn.</li>
<li>Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.</li>
<li>Handle Pace and Pressure: Must work well in stressful, high-pressure situations.</li>
<li>Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Communication Skills: Must be able to convey information and ideas clearly.</li>
<li>Hospitality and Guest Service: Must have a desire to serve all guests.</li>
<li>Age Requirement: Must be 18 years of age or older to perform this job.</li>
<li>Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li>Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li>Breaks: Clock in/out for breaks at the designated time on your schedule.</li>
<li>Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
Physical Working Demands & Working Environment
 
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <ul>
<li>Stand or remain in a stationary position for long periods of time (3-4 hours at a time).</li>
<li>Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.</li>
<li>Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.</li>
<li>Inspect and visually observe details at close range (within a few feet) and from long range.</li>
</ul>
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Housekeeping Supervisor

Aloft Atlanta Downtown
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
 <ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
 <ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Housekeeper, Role Specific Duties and Expectations
 The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel.
 
<ul>
<li>Pre-Cleaning and Stocking: Complete all pre-cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.</li>
<li>Clean and Stock Rooms: Thoroughly clean and restock the required number of guest rooms as assigned per shift.</li>
<li>Additional Cleaning Projects: As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well-organized and clean.</li>
</ul>
SECTION THREE: Success Metrics
 
Happy Guests
 <ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
 <ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
 <ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
 <ul>
<li>Management Performance Ratings</li>
</ul>
SECTION FOUR: Qualifications & Requirements
 
Qualifications & Requirements: 
<ul>
<li>Experience in a hospitality, service, consumer-facing franchise or related field preferred.</li>
<li>Can-Do Attitude: Must have a positive attitude and willingness to learn.</li>
<li>Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.</li>
<li>Handle Pace and Pressure: Must work well in stressful, high-pressure situations.</li>
<li>Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Communication Skills: Must be able to convey information and ideas clearly.</li>
<li>Hospitality and Guest Service: Must have a desire to serve all guests.</li>
<li>Age Requirement: Must be 18 years of age or older to perform this job.</li>
<li>Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li>Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li>Breaks: Clock in/out for breaks at the designated time on your schedule.</li>
<li>Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
Physical Working Demands & Working Environment: 
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to carry out physical working demands such as:
 <ul>
<li>Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.</li>
<li>Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.</li>
<li>Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.</li>
<li>Kneeling: Bending legs at knee to come to rest on one or both knees.</li>
<li>Crawling: Moving about on hands and knees or hands and feet.</li>
<li>Standing: Remaining upright on the feet, particularly for sustained periods of time.</li>
<li>Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.</li>
<li>Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.</li>
<li>Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums.</li>
</ul>
Note: 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
 
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Housekeeper

Charlotte Steele Creek NC Hampton / Charlotte Southwest NC SpringHill is hiring a Dual Sales Director!
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Sales Director, Role Specific Duties and Expectations
 
The Director of Sales will be responsible for the following: 
1. Meeting and Exceeding Group Booking Goals
 2. Increase Average Daily Rate and Occupancy Growth
 3. Growing Market Share on Annual Basis
 4. Revenue Maximization and Expense Control
 5. Sales and/or Events Department Oversight
 6. Maintain Client Relationships & Networking
 
Other Duties and Responsibilities: 
1. Meeting and Exceeding Group Booking Goals
 <ul>
<li>Proactively develop quantifiable action plans and conduct site inspections.</li>
</ul>
2. Increase Average Daily Rate and Occupancy Growth
 <ul>
<li>Develop and execute strategic plans in support of achieving optimal occupancy and ADR growth.</li>
</ul>
3.Growing Market Share on Annual Basis
 <ul>
<li>Coordinate with revenue and pricing team to focus on building pipelines for key dates and soft periods.</li>
<li>Secures new business and demonstrates the ability to be proactive.</li>
</ul>
4. Revenue Maximization and Expense Control
 <ul>
<li>Maximize total revenues and control expenses to meet and exceed hotel profitability objectives.</li>
</ul>
5. Sales and/or Events Department Oversight
 <ul>
<li>Oversee operations of the hotel sales function including sales, follow-up and sales administration.</li>
<li>Execute and support the operational aspects of business booked, including generating proposals, writing contracts and customer correspondence.</li>
</ul>
6. Oversee the event management of group bookings and ensure seamless on-property experience with friendly service for all contracted customers. Carries out the MCR standard to have a clean, spotless, well-organized and safe hotel at all times.
 <ul>
<li>Need to receive great guest satisfaction scores.</li>
</ul>
7. Maintain Client Relationships & Networking
 <ul>
<li>Build and maintain professional and active relationships with clients, third-party meeting planners, referral sites, and other key sources as lead generators.</li>
<li>Maintain strong visibility in local community and industry organizations by positively representing the hotel on site visits, trade shows, and sales calls.</li>
<li>Attend any meetings and any other functions required by the hotel or management, even outside typical office hours.</li>
</ul>
SECTION THREE: Qualifications & Requirements
 
Qualifications: 
<ul>
<li>Bachelor’s or Associate’s Degree Preferred.</li>
<li>Work Experience: Previous supervisory experience preferred. Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.</li>
<li>Must have a positive attitude and willingness to learn.</li>
<li>Possess highly developed verbal & written communication skills.</li>
<li>Ability to influence others, negotiate, provide friendly service and possess professional selling skills.</li>
<li>Must be able to work independently and simultaneously manage multiple tasks.</li>
<li>Must have attention to detail, meet deadlines and demonstrate strong organization and presentation skills.</li>
</ul>
Physical Working Demands & Working Environment: 
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <ul>
<li>Stand or remain in a stationary position for long periods of time (3-4 hours at a time).</li>
<li>Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.</li>
<li>Inspect and visually observe details at close range (within a few feet) and from long range.</li>
<li>Frequently walking around the property to give tours of the building.</li>
</ul>
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Some travel may be required to meet with prospective and current clients.
 
Language and Reasoning Skills: To perform the duties of this job, an individual must be able to:
 <ul>
<li>Read, write, understand and communicate with others effectively using the English language.</li>
<li>Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.</li>
<li>Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.</li>
<li>Ability to speak effectively in English before groups such as customers or employees.</li>
<li>Read and interpret business records and statistical reports in English.</li>
</ul>
Note: 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
 
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Dual Sales Director

TOWNEPLACE SUITES BY MARRIOTT HARRISBURG/HERSHEY
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
 <ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
 <ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Assistant General Manager, Role Specific Duties and Expectations
 
Other Duties and Responsibilities
 
<ul>
<li>Daily Supervision: Daily walks must be conducted including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment to ensure all pieces are in working order. Verify that all rooms are inspected daily, confirm adherence to all cleanliness standards noted on the room inspection checklist.</li>
<li>Training: Provides one-on-one training to new incoming team members on service and checklist expectations.</li>
<li>Shift Management: Verify that Guest Service team members are actively providing friendly service and happily confirm that all guest needs are met.</li>
<li>Check-in/Check-out: Greet guests with a smile and provide supervision during peak check in and check out times as well meal periods including breakfast and/or dinner.</li>
<li>Culture Building: Fosters an environment of happy team members and happy guests.</li>
<li>Room Inspections: Verify that all rooms are inspected daily, confirm adherence to all cleanliness standards noted on the room inspection checklist.</li>
<li>Inventory Management: Assist in completing required inventory counts, as dictated by the General Manager.</li>
<li>Onboarding Support: Aid in the process of onboarding of new incoming team members to provide friendly service and ensure all processes noted on the onboarding checklist for a new hire are adhered to.</li>
<li>Time Clock Oversight: Support the General Manager in completing a review of previous day team member time clock punches in accordance with the policy.</li>
<li>Auditing: All Daily Summary and Night Audit processes should be completed in accordance with the policy.</li>
<li>Reporting: Shift handover reports should be started and completed on each shift. Signing off on and uploading the required daily reports to the MCR report storage platform.</li>
<li>Purchase Order Process: Every purchase should go through the correct purchase order process and all invoices should be submitted through the approved accounts payable system. Every single purchase will be made through MCR approved vendors, only.</li>
<li>Invoice Signoff: All invoices should always be processed and/or accrued to the proper time period.</li>
<li>Quality Assurance: Oversee that all brand standards approved by MCR are adhered to in accordance with the brand's Quality Assurance expectations and friendly service. This will include conducting self-audits provided by the brand and making any necessary corrections based on broader audits conducted by the property’s regional vice president.</li>
<li>Safety: Certify that all fire and life safety inspections are current and/or up to date. All deficiencies should be corrected.</li>
<li>Escalating Opportunities: Review any service or delivery failures and ensure they are properly escalated.</li>
<li>Preventative Maintenance: Confirming that preventative maintenance tasks have been performed and checked visually for quality and consistency.</li>
<li>Adherence to Work Schedules: See that all team members are adhering to their established work schedule. Displace shifts in departments on a weekly basis as determined by the hotel established schedule and in the event of a line level shift call-out.</li>
<li>Shift Coverage: Expected to cover open department head positions when necessary.</li>
</ul>
SECTION THREE: Success Metrics
 
Happy Guests
 <ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
 <ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
 <ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
 <ul>
<li>Management Performance Ratings</li>
</ul>
SECTION FOUR: Qualifications & Requirements
 
Qualifications: 
<ul>
<li>Can-Do Attitude: Must have a positive attitude and willingness to learn.</li>
<li>Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.</li>
<li>Evaluation and Decision-Making: Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Handle Pace and Pressure: Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.</li>
<li>Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Financial Skills: Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Other Required Skills: Must be attentive to detail and meet deadlines.</li>
<li>Technology: Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.</li>
<li>Communication Skills: Must be able to convey information and ideas clearly.</li>
<li>Hospitality and Guest Service: Leads team members to always provide friendly service with a smile to guests.</li>
<li>Certifications and Licenses: Must meet the legal age to serve alcoholic beverages (at select properties). A valid Driver's License is required.</li>
<li>Market Knowledge: Basic market knowledge.</li>
<li>Age Requirement: Must be 18 years of age or older to perform this job.</li>
<li>Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li>Education: Bachelor’s or Associate’s Degree Preferred.</li>
<li>Work Experience: Previous supervisory experience preferred. Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.</li>
</ul>
Physical Working Demands & Working Environment: 
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <ul>
<li>Stand or remain in a stationary position for long periods of time (3-4 hours at a time).</li>
<li>Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.</li>
<li>Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.</li>
<li>Inspect and visually observe details at close range (within a few feet) and from long range.</li>
</ul>
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Travel may be required.
 
Language and Reasoning Skills: To perform the duties of this job, an individual must be able to:
 <ul>
<li>Read, write, understand and communicate with others effectively using the English language.</li>
<li>Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.</li>
<li>Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.</li>
<li>Ability to speak effectively in English before groups such as customers or employees.</li>
<li>Read and interpret business records and statistical reports in English.</li>
</ul>
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
 
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Assistant General Manager

Join MCR Hotels and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.