Qureos Mentor

MCR Hotels

MCR is a premier hotel management company and the 3rd largest hotel owner-operator in the United States. With offices in major cities, MCR has invested in and developed 189 hotel properties across 31 brands, offering over 25,000 guestrooms in 150 hotels nationwide. Recognized for excellence in service and operations, MCR has received multiple awards, including accolades from Fast Company and Newsweek. The company is known for its innovative approach to hospitality and has been featured in leading travel publications.

TWA Hotel
 
The Watch Engineer inspects, repairs, and maintains HVAC, air quality control, and refrigeration equipment. Maintain and conduct daily inspections of the mechanical facilities. Monitor and control property temperature. Monitor and analyze energy and utilities usage. Calibrate all controls, gauges, meters, and other equipment. Assemble, install, test, repair, and maintain electrical systems or electronic wiring. Assemble, install, and maintain pipe assemblies, fittings, valves, etc. Perform routine pool and spa maintenance.
 
Responsibilities: 
<ul>
<li>Identify and correct unsafe work procedures or conditions and report them</li>
<li>Complete appropriate safety training and certifications to perform work tasks</li>
<li>Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary to avoid injury</li>
<li>Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.</li>
<li>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment</li>
<li>Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Safety Data Sheets (SDS)</li>
<li>Maintain confidentiality of proprietary materials and information</li>
<li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional</li>
<li>Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible</li>
<li>Address guests' service needs in a professional, positive, and timely manner</li>
<li>Aid individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)</li>
<li>Speak to guests and co-workers using clear, appropriate, and professional language</li>
<li>Aid coworkers when needed</li>
<li>Exchange information with other employees using electronic devices</li>
<li>Develop and maintain positive and productive working relationships with other team members and departments</li>
<li>Visually inspect tools, equipment, or machines</li>
<li>Removal of snow and maintenance of ice management if needed</li>
<li>Use the Lockout/Tagout system before performing any maintenance work</li>
<li>Ensure that all flammable materials are stored in OSHA and EPA approved containment devices</li>
<li>Repair miscellaneous gas, electric, and steam appliances, including kitchen equipment</li>
<li>Perform preventative maintenance on tools and equipment, including cleaning and lubrication</li>
<li>Install and maintain appliances, electronics, and equipment</li>
<li>Report any serious maintenance problems, unusual findings, or safety hazards</li>
<li>Identify, locate, and operate all shut-off valves for equipment</li>
<li>Monitor and control property temperature to ensure guest comfort</li>
<li>Test batteries in generators, fire pump, emergency lighting, UPS, etc.</li>
<li>Comply with the life safety checklist, including completing the fire-pump run test and generator run test in accordance with local jurisdictions and company policies</li>
<li>Conduct daily inspections of the property's mechanical plant to ensure optimum operating conditions and prevent unnecessary down time or mechanical interruption of operations</li>
<li>Assist in training mechanical level and other departmental hires on equipment, policies, and procedures</li>
<li>Monitor and analyze energy and utilities usage in the property and on grounds using energy management computer software according to company policies, including the efficiency of boiler, chiller, cooling tower, and lighting</li>
<li>Maintain proper maintenance inventory and requisition parts and supplies as needed</li>
<li>Maintain daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions</li>
<li>Record information for unfinished calls into “pass-on logbook” prior to shift change</li>
<li>Track status of open maintenance issues using computer software, logbook, etc.</li>
<li>Coordinate with, monitor, and supervise outside vendors to resolve large-scale engineering problems</li>
<li>Provide support to vendors on property such as pest control or holiday decorators</li>
<li>Inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment (e.g., boilers, chillers, and air handling units/controls), including charging refrigeration systems, replacing air filters, and cleaning coils</li>
<li>Test and record boiler, condenser, and open/closed loop systems water quality and take any necessary corrective action such as adding chemicals to prevent corrosion and harmful deposits</li>
<li>Activate valves to maintain required amounts of water in boilers, to adjust supplies of combustion air, and to control the flow of fuel into burners</li>
<li>Monitor and inspect boiler equipment, computer terminals, switches, valves, gauges, alarms, safety devices, and meters to detect leaks or malfunctions, and to ensure that equipment is operating efficiently and safely</li>
<li>Fire gas- or oil-fed boilers using automatic gas feeds or oil pumps</li>
</ul>
Requirements: 
<ul>
<li>EPA Universal Certification</li>
<li>HVAC Certification - FDNY Refrigeration Engineer Q01 qualification</li>
<li>Ability to reach overhead and below the knees</li>
<li>Ability to move in confined or elevated spaces</li>
<li>Ability to move over sloping, uneven, or slippery surfaces</li>
<li>Ability to move up and down stairs, service ramps and ladders</li>
<li>Ability to grasp, turn, and manipulate objects of varying size and weight</li>
<li>Move, lift, carry, and place objects weighing more than 100 pounds with assistance</li>
<li>Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pound without assistance</li>
<li>Stand, sit, or walk for an extended period or for an entire work shift</li>
<li>A can-do attitude and a hands-on approach</li>
<li>A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel</li>
</ul>
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Watch Engineer

Sheraton New York Times Square
 
The Overnight Housekeeping Manager will be responsible for assisting in managing the housekeeping functions and staff daily between the hours of 10PM and 7AM to ensure guest rooms, public space, and team member areas are clean and well maintained. This person will inspect areas of responsibilities and follow up with a plan for improving results. Furthermore, this role strives to continually improve guest and team member satisfaction and maximize the financial performance of the department. The ideal candidate for this role would be highly detail oriented and meticulous with a strong ability to connect and engage with team members and guests alike.
 
Responsibilities: 
<ul>
<li>Verify that guest room status is communicated to the Front Desk in a timely and efficient manner</li>
<li>Inspect guestrooms daily</li>
<li>Utilize a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments</li>
<li>Inventory stock to ensure adequate supplies</li>
<li>Supervise an effective inspection program for all guestrooms and public space</li>
<li>Understand the impact of department’s operations on the overall hotel success</li>
<li>Verify all team members have proper supplies, equipment, and uniforms</li>
<li>Communicate areas that need attention to staff and follows up to ensure completion</li>
<li>Participate in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results</li>
<li>Use all available on the job training tools to train new Room Attendants and provide follow-up training as needed</li>
<li>Establish and maintain open, collaborative relationships with team members</li>
<li>Participate in scheduling team members to business demands and tracking team members time and attendance</li>
<li>Verify team members understand expectations and parameters</li>
<li>Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)</li>
<li>Supervise staffing levels to ensure that guest housekeeping, operational needs, and financial objectives are met</li>
<li>Observe behaviors of team members and provide feedback to individuals</li>
<li>Participate in an on-going team member recognition program</li>
<li>Solicit team member feedback, utilizes an “open door” policy, and reviews team member satisfaction results to identify and address problems or concerns</li>
<li>Participate in the development and implementation of corrective action plans to improve guest satisfaction</li>
<li>Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement</li>
<li>Respond to and handle guest problems and complaints</li>
<li>Other duties as assigned</li>
</ul>
Requirements: 
<ul>
<li>High school diploma or equivalent</li>
<li>2 years’ experience in hotel housekeeping or related field</li>
<li>Effective communication both verbally and written</li>
<li>Effective listening skills to understand and clarify concerns from team and guests</li>
<li>Experience working in a labor organized environment preferred</li>
<li>Organizational skills and attention to detail</li>
<li>Proficient in the use of Microsoft Office</li>
<li>Excellent time management</li>
<li>A can-do attitude and a hands-on approach</li>
<li>A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel</li>
</ul>
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Overnight Housekeeping Manager

TWA Hotel
 
The Director of Human Resources will oversee the day to day running the Human Resources functions of the hotel. This role will also oversee and be responsible for the hotel’s labor relations, recruitment and retention, employee communications, recognition and relations, career development, wage & hour compliance, learning and development, workers’ compensation and legal matters related to hotel employees.
 
Responsibilities: 
<ul>
<li>Provide support, direction and counseling to the hotel’s leadership team managing management staff and team members to ensure each are striving to exceed guest expectations and fulfill our vision to be the premier manager of quality lodging properties as recognized by our team members, guests, and owners</li>
<li>Ensure our team members live the company values that include Integrity, Communication, Respect, Teamwork, Service, Innovation, Professional Growth, Profitability, and a Can-Do Attitude</li>
<li>Ensure each team member has the necessary tools and resources to fulfill our vision for our guests</li>
<li>Direct and manage the effective recruiting of team members at all levels</li>
<li>Direct and control associate relations programs and activities such as recognition, social, and general hotel meetings to maintain a positive associate relations climate</li>
<li>Manage an effective strategy that encourages our team members to perform at their best</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s Degree in Human Resources or related field</li>
<li>5+ years’ experience in a HR Leadership Position</li>
<li>10+ years’ experience in a unionized labor environment</li>
<li>Excellent communication, leadership, and planning skills</li>
<li>Strong customer service orientation and skills</li>
<li>Must be self-motivated, results oriented, and exhibit a “can do” attitude</li>
</ul>
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Director Of Human Resources

Hampton Inn & Suites New Haven - South - West Haven
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
 <ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
 <ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Breakfast Attendant, Role Specific Duties and Expectations
 
Other Duties and Responsibilities
 
<ul>
<li>Table Manicure: Breakfast room tables should be cleared and properly sanitized after each guest departure and prepared for the next arriving guest.</li>
<li>Consistent Set-up: Breakfast buffet area should be set each morning according to specified requirement by each hotel, or brand directive.</li>
<li>Kitchen Checklist: The kitchen should be fully cleaned in accordance with the checklist provided each day upon completion of the breakfast period.</li>
<li>Food Safety: All food safety measures should be followed daily in accordance with local health codes, per the approved breakfast standards checklist.</li>
<li>Buffet Management: Buffet area should be kept well stocked and clean until the end of the breakfast period.</li>
</ul>
SECTION THREE: Success Metrics
 
Happy Guests
 <ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
 <ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
 <ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
 <ul>
<li>Management Performance Ratings</li>
</ul>
SECTION FOUR: Qualifications & Requirements
 
Qualifications & Requirements: 
<ul>
<li>Experience in a hospitality, service, consumer-facing franchise or related field preferred.</li>
<li>Can-Do Attitude: Must have a positive attitude and willingness to learn.</li>
<li>Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.</li>
<li>Handle Pace and Pressure: Must work well in stressful, high-pressure situations.</li>
<li>Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Communication Skills: Must be able to convey information and ideas clearly.</li>
<li>Hospitality and Guest Service: Must have a desire to serve all guests.</li>
<li>Age Requirement: Must be 18 years of age or older to perform this job.</li>
<li>Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li>Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li>Breaks: Clock in/out for breaks at the designated time on your schedule.</li>
<li>Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <ul>
<li>Stand or remain in a stationary position for long periods of time (3-4 hours at a time).</li>
<li>Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.</li>
<li>Bend, stoop, crouch, lift and transport food and beverage boxes of up to 25 pounds.</li>
<li>Inspect and visually observe details at close range (within a few feet) and from long range.</li>
</ul>
Language + Reasoning Skills: 
<ul>
<li>Read, write, understand and communicate with others effectively using the English language.</li>
</ul>
Note: 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Breakfast Attendant

Courtyard Newport News Airport
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
 <ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
 <ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Housekeeper, Role Specific Duties and Expectations
 The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel.
 
<ul>
<li>Pre-Cleaning and Stocking: Complete all pre-cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.</li>
<li>Clean and Stock Rooms: Thoroughly clean and restock the required number of guest rooms as assigned per shift.</li>
<li>Additional Cleaning Projects: As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well-organized and clean.</li>
</ul>
SECTION THREE: Success Metrics
 
Happy Guests
 <ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
 <ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
 <ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
 <ul>
<li>Management Performance Ratings</li>
</ul>
SECTION FOUR: Qualifications & Requirements
 
Qualifications & Requirements: 
<ul>
<li>Experience in a hospitality, service, consumer-facing franchise or related field preferred.</li>
<li>Can-Do Attitude: Must have a positive attitude and willingness to learn.</li>
<li>Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.</li>
<li>Handle Pace and Pressure: Must work well in stressful, high-pressure situations.</li>
<li>Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Communication Skills: Must be able to convey information and ideas clearly.</li>
<li>Hospitality and Guest Service: Must have a desire to serve all guests.</li>
<li>Age Requirement: Must be 18 years of age or older to perform this job.</li>
<li>Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li>Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li>Breaks: Clock in/out for breaks at the designated time on your schedule.</li>
<li>Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
Physical Working Demands & Working Environment: 
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to carry out physical working demands such as:
 <ul>
<li>Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.</li>
<li>Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.</li>
<li>Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.</li>
<li>Kneeling: Bending legs at knee to come to rest on one or both knees.</li>
<li>Crawling: Moving about on hands and knees or hands and feet.</li>
<li>Standing: Remaining upright on the feet, particularly for sustained periods of time.</li>
<li>Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.</li>
<li>Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.</li>
<li>Lifting: Carrying certain housekeeping items such as linens, trash, or vacuums.</li>
</ul>
Note: 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
 
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Housekeeper

Fairfield Inn and Suites Austin Northwest/The Domain Area
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
 <ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
 <ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations
 
The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
 
Other Duties and Expectations
 <ul>
<li>Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.</li>
<li>Rate Schedule: Up-to-date understanding of room rates, promotions.</li>
<li>Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.</li>
</ul>
SECTION THREE: Success Metrics
 
Happy Guests
 <ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
 <ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
 <ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
 <ul>
<li>Management Performance Ratings</li>
</ul>
SECTION FOUR: Qualifications & Requirements
 
Qualifications & Requirements: 
<ul>
<li>Experience in a hospitality, service, consumer-facing franchise or related field preferred.</li>
<li>Can-Do Attitude: Must have a positive attitude and willingness to learn.</li>
<li>Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.</li>
<li>Handle Pace and Pressure: Must work well in stressful, high-pressure situations.</li>
<li>Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Communication Skills: Must be able to convey information and ideas clearly.</li>
<li>Hospitality and Guest Service: Must have a desire to serve all guests.</li>
<li>Age Requirement: Must be 18 years of age or older to perform this job.</li>
<li>Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li>Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li>Breaks: Clock in/out for breaks at the designated time on your schedule.</li>
<li>Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
Physical Working Demands & Working Environment: 
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <ul>
<li>Stand or remain in a stationary position for long periods of time (3-4 hours at a time).</li>
<li>Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.</li>
<li>Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.</li>
<li>Inspect and visually observe details at close range (within a few feet) and from long range.</li>
<li>Occasionally required to lift packages or general office equipment.</li>
</ul>
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
 
Language + Reasoning Skills: 
<ul>
<li>Read, write, understand and communicate with others effectively using the English language.</li>
</ul>
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Front Desk Agent

Aloft Leawood - Overland Park
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
 <ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
 <ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Role Specific Duties and Expectations
 
The Bartender provides customized beverage service to each of the hotel’s restaurant/bar customers in a friendly, energetic, and timely manner. Responsible for assuring the guest is having a great time and/or relaxing while at the bar. Associates are passionate about guest service and can communicate effectively and multitask.
 
Responsibilities: 
<ul>
<li>Friendly Greeting: Greet guests and give a clear and correct description of food and beverage options.</li>
<li>Bar Organization: Maintain proper and adequate set-up of the bar area.</li>
<li>Bar Stocking: Stock beer, wine, spirits, paper products, straws and stirrers, condiments, and produce. Maintain stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables.</li>
<li>Mixology: Mix, garnish, and present drinks using standard ingredient recipes and practice portion control.</li>
<li>Meeting Attendance: Attend monthly departmental meetings.</li>
<li>POS Skills: Input orders into computer and secure accurate payment.</li>
<li>Cash Management: Receive cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all moneys.</li>
<li>Bar Stock Management: Lock up and store all beverages, food and other equipment items, deposits cash drops and secures bank at end of shift as needed.</li>
<li>Bar Manicure: Sanitize and clean in and around the bar area.</li>
<li>Side work: Complete daily inventory prep sheet and other side work allowable by labor rules.</li>
<li>Menu Knowledge: Knowledge and familiarity of current food and beverage offerings. Promote and document orders for drinks.</li>
<li>Food Safety: Ensure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaning.</li>
<li>Cleanliness: Assist in maintaining the cleanliness of the restaurant and surrounding areas.</li>
<li>General Hotel Knowledge: Demonstrate knowledge of hours and available amenities of the hotel.</li>
<li>Team Player: Work effectively and efficiently with the service and kitchen teams.</li>
</ul>
SECTION THREE: Success Metrics
 
Happy Guests
 <ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
 <ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
 <ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
 <ul>
<li>Management Performance Ratings</li>
</ul>
SECTION FOUR: Qualifications & Requirements
 
Qualifications & Requirements: 
<ul>
<li>Work Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Knowledge of drink preparation, previous bartender experience preferred.</li>
<li>Must have a positive attitude and willingness to learn.</li>
<li>Ability to follow instructions, assigned tasks, and meet deadlines.</li>
<li>Always provide friendly service with a smile to guests.</li>
<li>Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.</li>
<li>Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.</li>
<li>Must clock in/out for breaks at the designated time on your schedule.</li>
<li>Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
Physical Working Demands & Working Environment: 
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <ul>
<li>Standing: Remaining upright on the feet, particularly for sustained periods of time.</li>
<li>Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.</li>
<li>Repetitive Motions: Making substantial movements (motions) of the</li>
<li>wrists, hands, and/or fingers.</li>
<li>Lifting: Carrying certain laundry supplies, linens and other items.</li>
</ul>
Language + Reasoning Skills: 
<ul>
<li>Read, write, understand and communicate with others effectively using the English language.</li>
</ul>
Note: 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
 
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Bartender, Bar

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