Qureos Mentor

MCR Hotels

<div><div>Homewood Suites Kansas City Speedway</div> 
<div></div>
<div>
SECTION ONE: MCR Universal Role Standards</div> 
<div></div>
<div>
EXECUTIVE SUMMARY</div> 
<div></div>
<div>
CLEANLINESS and FRIENDLINESS!</div>
<div>
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.</div> 
<div></div>
<div>
AREAS OF EXCELLENCE</div>
<ul>
<li>Happy Guests
</li><li>Spotless Cleanliness</li>
<li>Product Consistency &amp; Quality</li>
<li>Teamwork</li>
</ul>
<div>DUTIES AND EXPECTATIONS
</div>1. Happy Guests
<ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests&rsquo; names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
<ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency &amp; Quality
<ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
<ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR&rsquo;s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li></ul> 
<div></div>
<div>
SECTION TWO: Night Auditor, Role Specific Duties and Expectations</div> 
<div></div>
<div>
Other Duties and Expectations</div>
<ul>
<li>Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.</li>
<li>Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.</li>
<li>Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.</li></ul> 
<div></div>
<div>
SECTION THREE: Success Metrics</div> 
<div></div>
<div>
Happy Guests</div>
<ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li></ul> 
<div></div>
<div>
Spotless Cleanliness</div>
<ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li></ul> 
<div></div>
<div>
Product Consistency &amp; Quality</div>
<ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li></ul> 
<div></div>
<div>
Teamwork</div>
<ul>
<li>Management Performance Ratings</li></ul> 
<div></div>
<div>
SECTION FOUR: Qualifications &amp; Requirements</div> 
<div></div>
<div>
Qualifications &amp; Requirements:</div>
<ul>
<li>Experience in a hospitality, service, consumer-facing franchise or related field preferred.</li>
<li>Can-Do Attitude: Must have a positive attitude and willingness to learn.</li>
<li>Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.</li>
<li>Handle Pace and Pressure: Must work well in stressful, high-pressure situations.</li>
<li>Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Communication Skills: Must be able to convey information and ideas clearly.</li>
<li>Hospitality and Guest Service: Must have a desire to serve all guests.</li>
<li>Age Requirement: Must be 18 years of age or older to perform this job.</li>
<li>Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li>Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li>Breaks: Clock in/out for breaks at the designated time on your schedule.</li>
<li>Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
<div>Physical Working Demands &amp; Working Environment:</div>
<div>
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:</div>
<ul>
<li>Stand or remain in a stationary position for long periods of time (3-4 hours at a time).</li>
<li>Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
</li><li>Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.</li>
<li>Inspect and visually observe details at close range (within a few feet) and from long range.</li>
</ul>
<div>The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).</div> 
<div></div>
<div>
Language + Reasoning Skills:</div>
<ul>
<li>Read, write, understand and communicate with others effectively using the English language.</li>
</ul>
<div>Note:</div>
<div>
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.</div> 
<div></div>
<div>
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.</div><div>
Our Company</div>
<ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company&rsquo;s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York&rsquo;s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
<div>What we offer/What&rsquo;s in it for you?
</div><ul><li>Hotel Discounts
</li><li>Weekly Pay
</li><li>Paid Time Off
</li><li>Retirement Options
</li><li>Referral bonuses
</li><li>Career advancement &amp; upward mobility
</li><li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li></ul></div>

Night Auditor

<div><div>Hilton Garden Inn Richmond Innsbrook</div> 
<div></div>
<div>
SECTION ONE: MCR Universal Role Standards</div> 
<div></div>
<div>
EXECUTIVE SUMMARY</div> 
<div></div>
<div>
CLEANLINESS and FRIENDLINESS!</div>
<div>
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.</div> 
<div></div>
<div>
AREAS OF EXCELLENCE</div>
<ul>
<li>Happy Guests
</li><li>Spotless Cleanliness</li>
<li>Product Consistency &amp; Quality</li>
<li>Teamwork</li>
</ul>
<div>DUTIES AND EXPECTATIONS
</div>1. Happy Guests
<ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests&rsquo; names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
<ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency &amp; Quality
<ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
<ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR&rsquo;s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li></ul> 
<div></div>
<div>
SECTION TWO: Engineer, Role Specific Duties and Expectations</div> 
<div></div>
<div>
Other Duties and Expectations</div>
<ul>
<li>Repair Requests: Respond to all requests from guests for general repairs when requested, confirm and document completion through the electronic work order platform.</li>
<li>Preventative Maintenance Process: All room and public space Preventative Maintenance work should be kept up to date and on schedule in accordance with the hotel provided PM Program.</li>
<li>Safety and Health Codes: Ensure all safety measures are followed in accordance with your approved work checklist. Ensure that pool and spa follow area health codes. Report any emergency or life safety concerns to your immediate supervisor and General Manager. Respond to emergency situations using information contained in Material Safety Data sheets.</li>
<li>Full Property Walks: Conducted, at minimum, at the beginning and end of your scheduled shift. Any maintenance needs should be noted, documented and completed.</li>
<li>Maintenance Area Upkeep: All maintenance areas should be kept clean and well-organized during shift and prior to departure.</li></ul> 
<div></div>
<div>
SECTION THREE: Success Metrics</div> 
<div></div>
<div>
Happy Guests</div>
<ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
<div>Spotless Cleanliness</div>
<ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
<div>Product Consistency &amp; Quality</div>
<ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
<div>Teamwork</div>
<ul>
<li>Management Performance Ratings</li>
</ul>
<div>SECTION FOUR: Qualifications &amp; Requirements</div> 
<div></div>
<div>
Qualifications &amp; Requirements:</div>
<ul>
<li>Technical, Trade or Vocational school degree preferred.</li>
<li>Work Experience: At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred.</li>
<li>Can-Do Attitude: Must have a positive attitude and willingness to learn.</li>
<li>Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.</li>
<li>Handle Pace and Pressure: Must work well in stressful, high-pressure situations.</li>
<li>Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Communication Skills: Must be able to convey information and ideas clearly.</li>
<li>Hospitality and Guest Service: Must have a desire to serve all guests.</li>
<li>Age Requirement: Must be 18 years of age or older to perform this job.</li>
<li>Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li>Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li>Breaks: Clock in/out for breaks at the designated time on your schedule.</li>
<li>Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li></ul> 
<div></div>
<div>
Physical Working Demands &amp; Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to carry out physical working demands such as:</div>
<ul>
<li>Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms.</li>
<li>Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.</li>
<li>Stooping: Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles.</li>
<li>Kneeling: Bending legs at knee to come to rest on one or both knees.</li>
<li>Crawling: Moving about on hands and knees or hands and feet.</li>
<li>Standing: Remaining upright on the feet, particularly for sustained periods of time.</li>
<li>Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.</li>
<li>Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.</li>
<li>Lifting: Raising objects from a lower to higher positions. Ability to lift 50+ lbs.</li>
</ul>
<div>Language + Reasoning Skills:</div>
<ul>
<li>Read, write, understand and communicate with others effectively using the English language.</li>
</ul>
<div>Note:</div>
<div>
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.</div> 
<div></div>
<div>
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.</div><div>
Our Company</div>
<ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company&rsquo;s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York&rsquo;s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
<div>What we offer/What&rsquo;s in it for you?
</div><ul><li>Hotel Discounts
</li><li>Weekly Pay
</li><li>Paid Time Off
</li><li>Retirement Options
</li><li>Referral bonuses
</li><li>Career advancement &amp; upward mobility
</li><li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li></ul></div>

Chief Engineer

<div>
 
 Courtyard by Marriott Milwaukee Downtown
 
 
 
 
 SECTION ONE: MCR Universal Role Standards
 
 
 
 
 Executive Summary
 
 
 
 CLEANLINESS and FRIENDLINESS!
 
 
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
 
 
 AREAS OF EXCELLENCE
 
 
 
 <ul>
 <li>
 Happy Guests
 </li>
 <li>
 Spotless Cleanliness
 </li>
 <li>
 Product Consistency &amp; Quality
 </li>
 <li>
 Teamwork
 
 
 
 </li>
 </ul>
 
 Duties and Expectations
 
 
 
 <ul>
 <li>
 Happy Guests
 </li>
 <li>
 Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
 </li>
 <li>
 Name Use: Use the guests&rsquo; names whenever possible, ensuring they feel properly welcomed.
 </li>
 <li>
 Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
 </li>
 <li>
 Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
 </li>
 <li>
 Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
 </li>
 <li>
 Events: Awareness and support for all groups and events at the hotel.
 </li>
 <li>
 Technology: Understanding of relevant technology for each role.
 </li>
 <li>
 Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
 </li>
 <li>
 Spotless Cleanliness
 </li>
 <li>
 Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
 </li>
 <li>
 Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
 </li>
 <li>
 Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
 </li>
 <li>
 Product Consistency &amp; Quality
 </li>
 <li>
 Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
 </li>
 <li>
 Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
 </li>
 <li>
 Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Communication: Communication between Team Members should be clear, honest, and professional.
 </li>
 <li>
 Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR&rsquo;s guests.
 </li>
 <li>
 Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
 
 
 
 </li>
 </ul>
 
 SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations
 
 
 
 The core mission of the
 
 Front Desk Agent
 
 is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
 
 
 
 Other Duties And Expectations
 
 
 
 <ul>
 <li>
 Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
 </li>
 <li>
 Rate Schedule: Up-to-date understanding of room rates, promotions.
 </li>
 <li>
 Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
 
 
 
 </li>
 </ul>
 
 SECTION THREE: Success Metrics
 
 
 
 
 Happy Guests
 
 
 
 <ul>
 <li>
 Management Performance Ratings
 </li>
 <li>
 Guest Satisfaction Scores/Intent to Return
 
 
 
 </li>
 </ul>
 
 Spotless Cleanliness
 
 
 
 <ul>
 <li>
 GM/AGM Spot Checks
 </li>
 <li>
 Leadership Walk-throughs (RVP, etc.)
 </li>
 <li>
 Guest Ratings/Reviews
 
 
 
 </li>
 </ul>
 
 Product Consistency &amp; Quality
 
 
 
 <ul>
 <li>
 Checklist Tracking
 </li>
 <li>
 Management Performance Ratings
 </li>
 <li>
 Guest Ratings
 
 
 
 </li>
 </ul>
 
 Teamwork
 
 
 
 <ul>
 <li>
 Management Performance Ratings
 
 
 
 </li>
 </ul>
 
 SECTION FOUR: Qualifications &amp; Requirements
 
 
 
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Experience in a hospitality, service, consumer-facing franchise or related field preferred.
 </li>
 <li>
 Can-Do Attitude: Must have a positive attitude and willingness to learn.
 </li>
 <li>
 Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
 </li>
 <li>
 Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
 </li>
 <li>
 Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
 </li>
 <li>
 Communication Skills: Must be able to convey information and ideas clearly.
 </li>
 <li>
 Hospitality and Guest Service: Must have a desire to serve all guests.
 </li>
 <li>
 Age Requirement: Must be 18 years of age or older to perform this job.
 </li>
 <li>
 Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
 </li>
 <li>
 Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
 </li>
 <li>
 Breaks: Clock in/out for breaks at the designated time on your schedule.
 </li>
 <li>
 Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
 
 
 
 </li>
 </ul>
 
 Physical Working Demands &amp; Working Environment
 
 
 
 The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 
 
 <ul>
 <li>
 Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
 </li>
 <li>
 Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
 </li>
 <li>
 Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
 </li>
 <li>
 Inspect and visually observe details at close range (within a few feet) and from long range.
 </li>
 <li>
 Occasionally required to lift packages or general office equipment.
 
 
 
 </li>
 </ul>
 The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
 
 
 
 Language + Reasoning Skills:
 
 
 
 <ul>
 <li>
 Read, write, understand and communicate with others effectively using the English language.
 
 
 
 </li>
 </ul>
 
 Note:
 
 This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
 
 Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
 
 The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
 
 
 Our Company
 
 
 
 <ul>
 <li>
 MCR is the 3rd-largest hotel owner-operator in the United States.
 </li>
 <li>
 Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
 </li>
 <li>
 MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
 </li>
 <li>
 MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
 </li>
 <li>
 MCR was named one of Fast Company&rsquo;s 10 Most Innovative Travel Companies of 2020.
 </li>
 <li>
 MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
 </li>
 <li>
 For the TWA Hotel at New York&rsquo;s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
 
 
 
 </li>
 </ul>
 
 What we offer/What&rsquo;s in it for you?
 
 
 
 <ul>
 <li>
 Hotel Discounts
 </li>
 <li>
 Weekly Pay
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Retirement Options
 </li>
 <li>
 Referral bonuses
 </li>
 <li>
 Career advancement &amp; upward mobility
 </li>
 <li>
 Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
 </li>
 </ul>
</div>

Front Desk Agent

<div>
 
 Hilton Garden Inn Hampton Coliseum
 
 
 
 
 SECTION ONE: MCR Universal Role Standards
 
 
 
 
 Executive Summary
 
 
 
 CLEANLINESS and FRIENDLINESS!
 
 
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
 
 
 AREAS OF EXCELLENCE
 
 
 
 <ul>
 <li>
 Happy Guests
 </li>
 <li>
 Spotless Cleanliness
 </li>
 <li>
 Product Consistency &amp; Quality
 </li>
 <li>
 Teamwork
 
 
 
 </li>
 </ul>
 
 Duties and Expectations
 
 
 
 <ul>
 <li>
 Happy Guests
 </li>
 <li>
 Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
 </li>
 <li>
 Name Use: Use the guests&rsquo; names whenever possible, ensuring they feel properly welcomed.
 </li>
 <li>
 Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
 </li>
 <li>
 Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
 </li>
 <li>
 Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
 </li>
 <li>
 Events: Awareness and support for all groups and events at the hotel.
 </li>
 <li>
 Technology: Understanding of relevant technology for each role.
 </li>
 <li>
 Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
 </li>
 <li>
 Spotless Cleanliness
 </li>
 <li>
 Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
 </li>
 <li>
 Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
 </li>
 <li>
 Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
 </li>
 <li>
 Product Consistency &amp; Quality
 </li>
 <li>
 Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
 </li>
 <li>
 Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
 </li>
 <li>
 Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Communication: Communication between Team Members should be clear, honest, and professional.
 </li>
 <li>
 Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR&rsquo;s guests.
 </li>
 <li>
 Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
 
 
 
 </li>
 </ul>
 
 SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations
 
 
 
 The core mission of the
 
 Front Desk Agent
 
 is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
 
 
 
 Other Duties And Expectations
 
 
 
 <ul>
 <li>
 Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
 </li>
 <li>
 Rate Schedule: Up-to-date understanding of room rates, promotions.
 </li>
 <li>
 Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
 
 
 
 </li>
 </ul>
 
 SECTION THREE: Success Metrics
 
 
 
 
 Happy Guests
 
 
 
 <ul>
 <li>
 Management Performance Ratings
 </li>
 <li>
 Guest Satisfaction Scores/Intent to Return
 
 
 
 </li>
 </ul>
 
 Spotless Cleanliness
 
 
 
 <ul>
 <li>
 GM/AGM Spot Checks
 </li>
 <li>
 Leadership Walk-throughs (RVP, etc.)
 </li>
 <li>
 Guest Ratings/Reviews
 
 
 
 </li>
 </ul>
 
 Product Consistency &amp; Quality
 
 
 
 <ul>
 <li>
 Checklist Tracking
 </li>
 <li>
 Management Performance Ratings
 </li>
 <li>
 Guest Ratings
 
 
 
 </li>
 </ul>
 
 Teamwork
 
 
 
 <ul>
 <li>
 Management Performance Ratings
 
 
 
 </li>
 </ul>
 
 SECTION FOUR: Qualifications &amp; Requirements
 
 
 
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Experience in a hospitality, service, consumer-facing franchise or related field preferred.
 </li>
 <li>
 Can-Do Attitude: Must have a positive attitude and willingness to learn.
 </li>
 <li>
 Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
 </li>
 <li>
 Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
 </li>
 <li>
 Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
 </li>
 <li>
 Communication Skills: Must be able to convey information and ideas clearly.
 </li>
 <li>
 Hospitality and Guest Service: Must have a desire to serve all guests.
 </li>
 <li>
 Age Requirement: Must be 18 years of age or older to perform this job.
 </li>
 <li>
 Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
 </li>
 <li>
 Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
 </li>
 <li>
 Breaks: Clock in/out for breaks at the designated time on your schedule.
 </li>
 <li>
 Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
 
 
 
 </li>
 </ul>
 
 Physical Working Demands &amp; Working Environment
 
 
 
 The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 
 
 <ul>
 <li>
 Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
 </li>
 <li>
 Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
 </li>
 <li>
 Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
 </li>
 <li>
 Inspect and visually observe details at close range (within a few feet) and from long range.
 </li>
 <li>
 Occasionally required to lift packages or general office equipment.
 
 
 
 </li>
 </ul>
 The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
 
 
 
 Language + Reasoning Skills:
 
 
 
 <ul>
 <li>
 Read, write, understand and communicate with others effectively using the English language.
 
 
 
 </li>
 </ul>
 
 Note:
 
 This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
 
 Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
 
 The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
 
 
 Our Company
 
 
 
 <ul>
 <li>
 MCR is the 3rd-largest hotel owner-operator in the United States.
 </li>
 <li>
 Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
 </li>
 <li>
 MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
 </li>
 <li>
 MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
 </li>
 <li>
 MCR was named one of Fast Company&rsquo;s 10 Most Innovative Travel Companies of 2020.
 </li>
 <li>
 MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
 </li>
 <li>
 For the TWA Hotel at New York&rsquo;s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
 
 
 
 </li>
 </ul>
 
 What we offer/What&rsquo;s in it for you?
 
 
 
 <ul>
 <li>
 Hotel Discounts
 </li>
 <li>
 Weekly Pay
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Retirement Options
 </li>
 <li>
 Referral bonuses
 </li>
 <li>
 Career advancement &amp; upward mobility
 </li>
 <li>
 Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
 </li>
 </ul>
</div>

Front Desk Agent (Part-Time)

<div>
 
 Hampton Inn Bowling Green
 
 
 
 
 SECTION ONE: MCR Universal Role Standards
 
 
 
 
 Executive Summary
 
 
 
 CLEANLINESS and FRIENDLINESS!
 
 
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
 
 
 AREAS OF EXCELLENCE
 
 
 
 <ul>
 <li>
 Happy Guests
 </li>
 <li>
 Spotless Cleanliness
 </li>
 <li>
 Product Consistency &amp; Quality
 </li>
 <li>
 Teamwork
 
 
 
 </li>
 </ul>
 
 Duties and Expectations
 
 
 
 <ul>
 <li>
 Happy Guests
 </li>
 <li>
 Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
 </li>
 <li>
 Name Use: Use the guests&rsquo; names whenever possible, ensuring they feel properly welcomed.
 </li>
 <li>
 Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
 </li>
 <li>
 Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
 </li>
 <li>
 Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
 </li>
 <li>
 Events: Awareness and support for all groups and events at the hotel.
 </li>
 <li>
 Technology: Understanding of relevant technology for each role.
 </li>
 <li>
 Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
 </li>
 <li>
 Spotless Cleanliness
 </li>
 <li>
 Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
 </li>
 <li>
 Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
 </li>
 <li>
 Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
 </li>
 <li>
 Product Consistency &amp; Quality
 </li>
 <li>
 Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
 </li>
 <li>
 Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
 </li>
 <li>
 Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Communication: Communication between Team Members should be clear, honest, and professional.
 </li>
 <li>
 Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR&rsquo;s guests.
 </li>
 <li>
 Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
 
 
 
 </li>
 </ul>
 
 SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations
 
 
 
 The core mission of the
 
 Front Desk Agent
 
 is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
 
 
 
 Other Duties And Expectations
 
 
 
 <ul>
 <li>
 Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
 </li>
 <li>
 Rate Schedule: Up-to-date understanding of room rates, promotions.
 </li>
 <li>
 Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
 
 
 
 </li>
 </ul>
 
 SECTION THREE: Success Metrics
 
 
 
 
 Happy Guests
 
 
 
 <ul>
 <li>
 Management Performance Ratings
 </li>
 <li>
 Guest Satisfaction Scores/Intent to Return
 
 
 
 </li>
 </ul>
 
 Spotless Cleanliness
 
 
 
 <ul>
 <li>
 GM/AGM Spot Checks
 </li>
 <li>
 Leadership Walk-throughs (RVP, etc.)
 </li>
 <li>
 Guest Ratings/Reviews
 
 
 
 </li>
 </ul>
 
 Product Consistency &amp; Quality
 
 
 
 <ul>
 <li>
 Checklist Tracking
 </li>
 <li>
 Management Performance Ratings
 </li>
 <li>
 Guest Ratings
 
 
 
 </li>
 </ul>
 
 Teamwork
 
 
 
 <ul>
 <li>
 Management Performance Ratings
 
 
 
 </li>
 </ul>
 
 SECTION FOUR: Qualifications &amp; Requirements
 
 
 
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Experience in a hospitality, service, consumer-facing franchise or related field preferred.
 </li>
 <li>
 Can-Do Attitude: Must have a positive attitude and willingness to learn.
 </li>
 <li>
 Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
 </li>
 <li>
 Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
 </li>
 <li>
 Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
 </li>
 <li>
 Communication Skills: Must be able to convey information and ideas clearly.
 </li>
 <li>
 Hospitality and Guest Service: Must have a desire to serve all guests.
 </li>
 <li>
 Age Requirement: Must be 18 years of age or older to perform this job.
 </li>
 <li>
 Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
 </li>
 <li>
 Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
 </li>
 <li>
 Breaks: Clock in/out for breaks at the designated time on your schedule.
 </li>
 <li>
 Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
 
 
 
 </li>
 </ul>
 
 Physical Working Demands &amp; Working Environment
 
 
 
 The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 
 
 <ul>
 <li>
 Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
 </li>
 <li>
 Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
 </li>
 <li>
 Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
 </li>
 <li>
 Inspect and visually observe details at close range (within a few feet) and from long range.
 </li>
 <li>
 Occasionally required to lift packages or general office equipment.
 
 
 
 </li>
 </ul>
 The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
 
 
 
 Language + Reasoning Skills:
 
 
 
 <ul>
 <li>
 Read, write, understand and communicate with others effectively using the English language.
 
 
 
 </li>
 </ul>
 
 Note:
 
 This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
 
 Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
 
 The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
 
 
 Our Company
 
 
 
 <ul>
 <li>
 MCR is the 3rd-largest hotel owner-operator in the United States.
 </li>
 <li>
 Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
 </li>
 <li>
 MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
 </li>
 <li>
 MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
 </li>
 <li>
 MCR was named one of Fast Company&rsquo;s 10 Most Innovative Travel Companies of 2020.
 </li>
 <li>
 MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
 </li>
 <li>
 For the TWA Hotel at New York&rsquo;s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
 
 
 
 </li>
 </ul>
 
 What we offer/What&rsquo;s in it for you?
 
 
 
 <ul>
 <li>
 Hotel Discounts
 </li>
 <li>
 Weekly Pay
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Retirement Options
 </li>
 <li>
 Referral bonuses
 </li>
 <li>
 Career advancement &amp; upward mobility
 </li>
 <li>
 Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
 </li>
 </ul>
</div>

<div>
 
 
 Hilton Phoenix Chandler
 
 
 
 
 
 SECTION ONE: MCR Universal Role Standards
 
 
 
 
 Executive Summary
 
 
 
 CLEANLINESS and FRIENDLINESS!
 
 
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
 
 
 AREAS OF EXCELLENCE
 
 
 
 <ul>
 <li>
 Happy Guests
 </li>
 <li>
 Spotless Cleanliness
 </li>
 <li>
 Product Consistency &amp; Quality
 </li>
 <li>
 Teamwork
 
 
 
 </li>
 </ul>
 
 Duties and Expectations
 
 
 
 <ul>
 <li>
 Happy Guests
 </li>
 <li>
 Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
 </li>
 <li>
 Name Use: Use the guests&rsquo; names whenever possible, ensuring they feel properly welcomed.
 </li>
 <li>
 Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
 </li>
 <li>
 Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
 </li>
 <li>
 Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
 </li>
 <li>
 Events: Awareness and support for all groups and events at the hotel.
 </li>
 <li>
 Technology: Understanding of relevant technology for each role.
 </li>
 <li>
 Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
 </li>
 <li>
 Spotless Cleanliness
 </li>
 <li>
 Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
 </li>
 <li>
 Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
 </li>
 <li>
 Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
 </li>
 <li>
 Product Consistency &amp; Quality
 </li>
 <li>
 Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
 </li>
 <li>
 Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
 </li>
 <li>
 Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Communication: Communication between Team Members should be clear, honest, and professional.
 </li>
 <li>
 Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR&rsquo;s guests.
 </li>
 <li>
 Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
 
 
 
 </li>
 </ul>
 
 SECTION TWO: Role Specific Duties and Expectations
 
 
 
 The
 
 Server
 
 is responsible for providing prompt, friendly, &amp; accurate food service to our guests. This person will take food and beverage orders, serve food items to guests, and complete payment for guest orders.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Friendly Greeting: Greet guests and give a clear and correct description of food and beverage options.
 </li>
 <li>
 Quick Delivery: Deliver hot to order items from kitchen to tables.
 </li>
 <li>
 POS Skills: Input orders into computer and secure accurate payment.
 </li>
 <li>
 Barista: Prepare coffee as well as other specialized drinks.
 </li>
 <li>
 Table Manicure: Clear, clean, and reset tables for dining as needed.
 </li>
 <li>
 Guest Service: Observe diners and respond to requests.
 </li>
 <li>
 Side work: Complete daily inventory prep sheet and other side work allowable by labor rules.
 </li>
 <li>
 Menu Knowledge: Knowledge and familiarity of current food and beverage offerings.
 </li>
 <li>
 Seating: Escort guests to tables as needed.
 </li>
 <li>
 Food Safety: Ensure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaning.
 </li>
 <li>
 Cleanliness: Assist in maintaining the cleanliness of the restaurant and surrounding areas.
 </li>
 <li>
 General Hotel Knowledge: Demonstrate knowledge of hours and available amenities of the hotel.
 
 
 
 </li>
 </ul>
 
 SECTION THREE: Success Metrics
 
 
 
 
 Happy Guests
 
 
 
 <ul>
 <li>
 Management Performance Ratings
 </li>
 <li>
 Guest Satisfaction Scores/Intent to Return
 
 
 
 </li>
 </ul>
 
 Spotless Cleanliness
 
 
 
 <ul>
 <li>
 GM/AGM Spot Checks
 </li>
 <li>
 Leadership Walk-throughs (RVP, etc.)
 </li>
 <li>
 Guest Ratings/Reviews
 
 
 
 </li>
 </ul>
 
 Product Consistency &amp; Quality
 
 
 
 <ul>
 <li>
 Checklist Tracking
 </li>
 <li>
 Management Performance Ratings
 </li>
 <li>
 Guest Ratings
 
 
 
 </li>
 </ul>
 
 Teamwork
 
 
 
 <ul>
 <li>
 Management Performance Ratings
 
 
 
 </li>
 </ul>
 
 SECTION FOUR: Qualifications &amp; Requirements
 
 
 
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Work Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred.
 </li>
 <li>
 Must have a positive attitude and willingness to learn.
 </li>
 <li>
 Ability to follow instructions, assigned tasks, and meet deadlines.
 </li>
 <li>
 Always provide friendly service with a smile to guests.
 </li>
 <li>
 Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.
 </li>
 <li>
 Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.
 </li>
 <li>
 Must clock in/out for breaks at the designated time on your schedule.
 </li>
 <li>
 Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
 
 
 
 </li>
 </ul>
 
 Physical Working Demands &amp; Working Environment
 
 
 
 The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 
 
 <ul>
 <li>
 Standing: Remaining upright on the feet, particularly for sustained periods of time.
 </li>
 <li>
 Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
 </li>
 <li>
 Repetitive Motions: Making substantial movements (motions) of the
 </li>
 <li>
 wrists, hands, and/or fingers.
 </li>
 <li>
 Lifting: Carrying certain laundry supplies, linens and other items.
 
 
 
 </li>
 </ul>
 
 Language + Reasoning Skills:
 
 
 
 <ul>
 <li>
 Read, write, understand and communicate with others effectively using the English language.
 
 
 
 </li>
 </ul>
 
 Note:
 
 This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
 
 Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
 
 The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
 
 
 Our Company
 
 
 
 <ul>
 <li>
 MCR is the 3rd-largest hotel owner-operator in the United States.
 </li>
 <li>
 Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
 </li>
 <li>
 MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
 </li>
 <li>
 MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
 </li>
 <li>
 MCR was named one of Fast Company&rsquo;s 10 Most Innovative Travel Companies of 2020.
 </li>
 <li>
 MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
 </li>
 <li>
 For the TWA Hotel at New York&rsquo;s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
 
 
 
 </li>
 </ul>
 
 What we offer/What&rsquo;s in it for you?
 
 
 
 <ul>
 <li>
 Hotel Discounts
 </li>
 <li>
 Weekly Pay
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Retirement Options
 </li>
 <li>
 Referral bonuses
 </li>
 <li>
 Career advancement &amp; upward mobility
 </li>
 <li>
 Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
 </li>
 </ul>
</div>

Server, Banquets

Join MCR Hotels and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MCR Hotels

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Night Auditor

Chief Engineer

Front Desk Agent

Front Desk Agent (Part-Time)

Front Desk Agent

Server, Banquets