Qureos Mentor

MCR Hotels

MCR is a premier hotel management company and the 3rd largest hotel owner-operator in the United States. With offices in major cities, MCR has invested in and developed 189 hotel properties across 31 brands, offering over 25,000 guestrooms in 150 hotels nationwide. Recognized for excellence in service and operations, MCR has received multiple awards, including accolades from Fast Company and Newsweek. The company is known for its innovative approach to hospitality and has been featured in leading travel publications.

Fairfield Inn and Suites Austin Northwest/The Domain Area
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
 <ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
 <ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations
 
The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
 
Other Duties and Expectations
 <ul>
<li>Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.</li>
<li>Rate Schedule: Up-to-date understanding of room rates, promotions.</li>
<li>Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.</li>
</ul>
SECTION THREE: Success Metrics
 
Happy Guests
 <ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
 <ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
 <ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
 <ul>
<li>Management Performance Ratings</li>
</ul>
SECTION FOUR: Qualifications & Requirements
 
Qualifications & Requirements: 
<ul>
<li>Experience in a hospitality, service, consumer-facing franchise or related field preferred.</li>
<li>Can-Do Attitude: Must have a positive attitude and willingness to learn.</li>
<li>Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.</li>
<li>Handle Pace and Pressure: Must work well in stressful, high-pressure situations.</li>
<li>Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Communication Skills: Must be able to convey information and ideas clearly.</li>
<li>Hospitality and Guest Service: Must have a desire to serve all guests.</li>
<li>Age Requirement: Must be 18 years of age or older to perform this job.</li>
<li>Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.</li>
<li>Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.</li>
<li>Breaks: Clock in/out for breaks at the designated time on your schedule.</li>
<li>Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
Physical Working Demands & Working Environment: 
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <ul>
<li>Stand or remain in a stationary position for long periods of time (3-4 hours at a time).</li>
<li>Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.</li>
<li>Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.</li>
<li>Inspect and visually observe details at close range (within a few feet) and from long range.</li>
<li>Occasionally required to lift packages or general office equipment.</li>
</ul>
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
 
Language + Reasoning Skills: 
<ul>
<li>Read, write, understand and communicate with others effectively using the English language.</li>
</ul>
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Front Desk Agent

Aloft Leawood - Overland Park
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
 <ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
 <ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Role Specific Duties and Expectations
 
The Bartender provides customized beverage service to each of the hotel’s restaurant/bar customers in a friendly, energetic, and timely manner. Responsible for assuring the guest is having a great time and/or relaxing while at the bar. Associates are passionate about guest service and can communicate effectively and multitask.
 
Responsibilities: 
<ul>
<li>Friendly Greeting: Greet guests and give a clear and correct description of food and beverage options.</li>
<li>Bar Organization: Maintain proper and adequate set-up of the bar area.</li>
<li>Bar Stocking: Stock beer, wine, spirits, paper products, straws and stirrers, condiments, and produce. Maintain stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables.</li>
<li>Mixology: Mix, garnish, and present drinks using standard ingredient recipes and practice portion control.</li>
<li>Meeting Attendance: Attend monthly departmental meetings.</li>
<li>POS Skills: Input orders into computer and secure accurate payment.</li>
<li>Cash Management: Receive cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all moneys.</li>
<li>Bar Stock Management: Lock up and store all beverages, food and other equipment items, deposits cash drops and secures bank at end of shift as needed.</li>
<li>Bar Manicure: Sanitize and clean in and around the bar area.</li>
<li>Side work: Complete daily inventory prep sheet and other side work allowable by labor rules.</li>
<li>Menu Knowledge: Knowledge and familiarity of current food and beverage offerings. Promote and document orders for drinks.</li>
<li>Food Safety: Ensure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaning.</li>
<li>Cleanliness: Assist in maintaining the cleanliness of the restaurant and surrounding areas.</li>
<li>General Hotel Knowledge: Demonstrate knowledge of hours and available amenities of the hotel.</li>
<li>Team Player: Work effectively and efficiently with the service and kitchen teams.</li>
</ul>
SECTION THREE: Success Metrics
 
Happy Guests
 <ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
 <ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
 <ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
 <ul>
<li>Management Performance Ratings</li>
</ul>
SECTION FOUR: Qualifications & Requirements
 
Qualifications & Requirements: 
<ul>
<li>Work Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Knowledge of drink preparation, previous bartender experience preferred.</li>
<li>Must have a positive attitude and willingness to learn.</li>
<li>Ability to follow instructions, assigned tasks, and meet deadlines.</li>
<li>Always provide friendly service with a smile to guests.</li>
<li>Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.</li>
<li>Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.</li>
<li>Must clock in/out for breaks at the designated time on your schedule.</li>
<li>Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
Physical Working Demands & Working Environment: 
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <ul>
<li>Standing: Remaining upright on the feet, particularly for sustained periods of time.</li>
<li>Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.</li>
<li>Repetitive Motions: Making substantial movements (motions) of the</li>
<li>wrists, hands, and/or fingers.</li>
<li>Lifting: Carrying certain laundry supplies, linens and other items.</li>
</ul>
Language + Reasoning Skills: 
<ul>
<li>Read, write, understand and communicate with others effectively using the English language.</li>
</ul>
Note: 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
 
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Bartender, Bar

Residence Inn DFW Airport North/Grapevine
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
 <ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
 <ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Role Specific Duties and Expectations
 
The Bartender provides customized beverage service to each of the hotel’s restaurant/bar customers in a friendly, energetic, and timely manner. Responsible for assuring the guest is having a great time and/or relaxing while at the bar. Associates are passionate about guest service and can communicate effectively and multitask.
 
Responsibilities: 
<ul>
<li>Friendly Greeting: Greet guests and give a clear and correct description of food and beverage options.</li>
<li>Bar Organization: Maintain proper and adequate set-up of the bar area.</li>
<li>Bar Stocking: Stock beer, wine, spirits, paper products, straws and stirrers, condiments, and produce. Maintain stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables.</li>
<li>Mixology: Mix, garnish, and present drinks using standard ingredient recipes and practice portion control.</li>
<li>Meeting Attendance: Attend monthly departmental meetings.</li>
<li>POS Skills: Input orders into computer and secure accurate payment.</li>
<li>Cash Management: Receive cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all moneys.</li>
<li>Bar Stock Management: Lock up and store all beverages, food and other equipment items, deposits cash drops and secures bank at end of shift as needed.</li>
<li>Bar Manicure: Sanitize and clean in and around the bar area.</li>
<li>Side work: Complete daily inventory prep sheet and other side work allowable by labor rules.</li>
<li>Menu Knowledge: Knowledge and familiarity of current food and beverage offerings. Promote and document orders for drinks.</li>
<li>Food Safety: Ensure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaning.</li>
<li>Cleanliness: Assist in maintaining the cleanliness of the restaurant and surrounding areas.</li>
<li>General Hotel Knowledge: Demonstrate knowledge of hours and available amenities of the hotel.</li>
<li>Team Player: Work effectively and efficiently with the service and kitchen teams.</li>
</ul>
SECTION THREE: Success Metrics
 
Happy Guests
 <ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
 <ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
 <ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
 <ul>
<li>Management Performance Ratings</li>
</ul>
SECTION FOUR: Qualifications & Requirements
 
Qualifications & Requirements: 
<ul>
<li>Work Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Knowledge of drink preparation, previous bartender experience preferred.</li>
<li>Must have a positive attitude and willingness to learn.</li>
<li>Ability to follow instructions, assigned tasks, and meet deadlines.</li>
<li>Always provide friendly service with a smile to guests.</li>
<li>Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.</li>
<li>Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.</li>
<li>Must clock in/out for breaks at the designated time on your schedule.</li>
<li>Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
Physical Working Demands & Working Environment: 
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <ul>
<li>Standing: Remaining upright on the feet, particularly for sustained periods of time.</li>
<li>Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.</li>
<li>Repetitive Motions: Making substantial movements (motions) of the</li>
<li>wrists, hands, and/or fingers.</li>
<li>Lifting: Carrying certain laundry supplies, linens and other items.</li>
</ul>
Language + Reasoning Skills: 
<ul>
<li>Read, write, understand and communicate with others effectively using the English language.</li>
</ul>
Note: 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
 
This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Bartender, Restaurant

Minneapolis Downtown DoubleTree MN
 
SECTION ONE: MCR Universal Role Standards
 
EXECUTIVE SUMMARY
 
CLEANLINESS and FRIENDLINESS!
 The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
 
AREAS OF EXCELLENCE
 <ul>
<li>Happy Guests</li>
<li>Spotless Cleanliness</li>
<li>Product Consistency & Quality</li>
<li>Teamwork</li>
</ul>
DUTIES AND EXPECTATIONS
 1. Happy Guests
 <ul>
<li>Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.</li>
<li>Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.</li>
<li>Guest Satisfaction: ll Team Members work together to contribute to great guest satisfaction scores.</li>
<li>Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.</li>
<li>Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.</li>
<li>Events: Awareness and support for all groups and events at the hotel.</li>
<li>Technology: Understanding of relevant technology for each role.</li>
<li>Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.</li>
</ul>
2. Spotless Cleanliness
 <ul>
<li>Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.</li>
<li>Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.</li>
<li>Hospitality While Cleaning: always greet every guest happily with a smile, by name if possible, while cleaning.</li>
</ul>
3. Product Consistency & Quality
 <ul>
<li>Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.</li>
<li>Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.</li>
<li>Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.</li>
</ul>
4. Teamwork
 <ul>
<li>Communication: Communication between Team Members should be clear, honest, and professional.</li>
<li>Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.</li>
<li>Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.</li>
</ul>
SECTION TWO: Role Specific Duties and Expectations
 
The Cook is responsible for preparing food items, based on standardized recipes, for the restaurant while maintaining the highest standards to produce an appealing and appetizing product. Responsible for ensuring the cleanliness, sanitation, and safety in the kitchen and work areas while minimizing waste and maximizing cost/production ratio.
 
Responsibilities: 
<ul>
<li>Meal Preparation: Prepares meals in accordance with brand standards and guidelines.</li>
<li>Food Safety Certification: Comply with certification requirements as applicable to position to include Food Handlers Safety Training, etc.</li>
<li>Cleanliness: Maintain cleanliness and organization of all areas in accordance with State Board of Health regulations.</li>
<li>Organization: Complete necessary food and station preparations prior to opening of the restaurant to ensure that guests are served promptly and efficiently during the operating hours.</li>
<li>Safety: Know the location and operation of all safety equipment.</li>
<li>Food Handling: Assist in storage and rotation of food items according to hotel procedures.</li>
<li>Other duties as assigned.</li>
</ul>
SECTION THREE: Success Metrics
 Happy Guests
 <ul>
<li>Management Performance Ratings</li>
<li>Guest Satisfaction Scores/Intent to Return</li>
</ul>
Spotless Cleanliness
 <ul>
<li>GM/AGM Spot Checks</li>
<li>Leadership Walk-throughs (RVP, etc.)</li>
<li>Guest Ratings/Reviews</li>
</ul>
Product Consistency & Quality
 <ul>
<li>Checklist Tracking</li>
<li>Management Performance Ratings</li>
<li>Guest Ratings</li>
</ul>
Teamwork
 <ul>
<li>Management Performance Ratings</li>
</ul>
SECTION FOUR: Qualifications & Requirements
 
Qualifications & Requirements: 
<ul>
<li>Work Experience: Previous culinary experience in hospitality or restaurant kitchen setting preferred.</li>
<li>Must have a positive attitude and willingness to learn.</li>
<li>Ability to follow instructions, assigned tasks, and meet deadlines.</li>
<li>Always provide friendly service with a smile to guests.</li>
<li>Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.</li>
<li>Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.</li>
<li>Must clock in/out for breaks at the designated time on your schedule.</li>
<li>Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.</li>
</ul>
Physical Working Demands & Working Environment: 
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
 <ul>
<li>Standing: Remaining upright on the feet, particularly for sustained periods of time.</li>
<li>Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.</li>
<li>Repetitive Motions: Making substantial movements (motions) of the</li>
<li>wrists, hands, and/or fingers.</li>
<li>Lifting: Carrying certain laundry supplies, linens and other items.</li>
</ul>
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
 
Our Company
 <ul>
<li>MCR is the 3rd-largest hotel owner-operator in the United States.</li>
<li>Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.</li>
<li>MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.</li>
<li>MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.</li>
<li>MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.</li>
<li>MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.</li>
<li>For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA</li>
</ul>
What we offer/What’s in it for you?
 <ul>
<li>Hotel Discounts</li>
<li>Weekly Pay</li>
<li>Paid Time Off</li>
<li>Retirement Options</li>
<li>Referral bonuses</li>
<li>Career advancement & upward mobility</li>
<li>Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members</li>
</ul>

Cook, Kitchen

Join MCR Hotels and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MCR Hotels

About Company

Front Desk Agent

Bartender, Bar

Bartender, Restaurant

Cook, Kitchen